The property itself is beautiful, and the lobby and common areas make a great first impression…read more Unfortunately, my overall experience was bad enough that I would not choose to stay here again.
If you're looking for 3 nights of uninterrupted sleep, I would strongly recommend booking elsewhere. If you're looking for a front desk that seems largely indifferent after multiple complaints about noise, this may be the place for you. If slow internet is high on your wish list, you'll feel right at home.
One of the biggest challenges was the noise. This is an older property, and sound travels easily between rooms and common areas. During both nights of my stay, wedding related events were taking place on site. On one evening, the noise continued past 11:00 p.m. directly beneath my room and made it extremely difficult to sleep when I had to be up very early the next morning. When I contacted the front desk, I was informed that they were unsure when the event would conclude but would ask guests to keep the noise down. While I appreciated the effort, the disturbance continued for quite some time.
To make matters worse, I got very little sleep during my stay due to a combination of wedding noise, loud guests, and children running around above my room sounding as though they were jumping off furniture. One of the wedding groups was openly drinking in an area where alcohol was apparently not permitted, while music and noise continued well into the evening. I made multiple complaints, and while I was told staff spoke with those involved, nothing meaningfully changed. Guests who are sensitive to noise or need a quiet environment should absolutely keep this in mind before booking.
Housekeeping was another area where my experience fell short of expectations. I spoke with 2 different employees and requested that my room be serviced later in the day due to my schedule. Both assured me it would be handled. However, when I returned that evening, the room had not been cleaned. The trash had accumulated, I was out of fresh towels, and I had to contact the front desk multiple times before reaching someone. After a long day away from the property, this irritated me.
I also felt the property was marketed in a misleading way. The booking photos make it appear as though you're staying at a large historic waterfront resort. In reality, a real estate developer has built numerous Florida-style condominiums and oddly placed residential homes throughout the surrounding property. Much of this development is conveniently omitted from the booking photos.
While the hotel building itself is beautiful, the actual setting is far different from what is portrayed online. The surrounding condos and residential buildings significantly diminish the historic atmosphere, and I found the marketing misleading.
The room itself was comfortable enough, but I did notice a few cleanliness concerns upon arrival, including crumbs and areas that appeared to have been overlooked during preparation for check-in.
It's also worth noting that this is not a full-service hotel. Dining options on-site and nearby are somewhat limited. There is a small coffee bar, and guests receive a breakfast basket with items such as croissants and fruit, but there is no room service and only limited food service available.
The property has a lot of visual appeal and potential, but the combination of noise issues, inconsistent housekeeping, slow internet, limited responsiveness, and unmet expectations regarding the overall experience left me upset. Having worked with professionals in the hospitality industry for many years, I can honestly say this was one of the poorest guest experiences I have ever encountered. A good night's sleep is one of the most important parts of any hotel stay, and that was not my experience here.
It's a real shame that this property wasn't preserved in a way that honored its historic character. Instead, much of that character has been overshadowed by the surrounding development, which takes away from what could have been a beautiful landmark.
Personally, I wouldn't say here again. Beautiful property, worst service and worst sleep of my life.