Love the crew at Dick Simon Yachts! Graeme was so helpful and knowledgable! Nice to see someone…read morestill takes personal interest !

We listed our boat with Jeff West employed by Dick Simon Yachts 6months ago. MR. West has not…read morebrought one offer so far. When he was asked to lower the price in order to get the boat sold, he wanted to raise the price. The offer expired a couple of weeks ago, without Mr. West even contacting us to let us know. My assistant, called today to let Mr. West know that we would not be re-listing with him; Mr. West responded "GOOD, NOW I CAN GET THIS F****** THING OUT OF MY FACE." If this is the way that Mr. West likes to talk to women, and feels that he can address them that way, I will never do business with him or ever recommend people like him.

On occasion I'm motivated into writing a review - and today I'm writing about Sun Country Marine…read more(Newport and Dana Point), they are phenomenal! In 2018 I bought a new boat from Sun Country Marine, and I was so pleased with their sales and service, I upgraded and bought another boat in 2020. Their Yacht Management staff is second to none, and they keep my boat in pristine shape, and they are always in contact with me (thanks Kenny). I even call them off-hours and get help operating my boat systems. They've made boat ownership easy and enjoyable. Thanks to the entire SCM team!

From the owner: Sun Country Coastal in Dana Point is located on the water and is the only new boat dealer in Dana…read morePoint Harbor. We manage 21 slips, up to 82 feet, as our on-the-water showroom and on behalf of our clients through our exclusive Platinum Yacht Service. We are the exclusive dealer in the western US for new Prestige Yachts, Riviera Yachts, Boston Whaler, Sea Ray and manage the largest inventory of Brokerage boats & yachts. Sun Country Marine Group carries the largest inventory of new and preowned boats available on the west coast in our indoor dealerships, on large outdoor lots and on-the-water showrooms.

Great customer service for the millions in sales and their commission of course. None of these…read moresales would be possible without their Right Hand Alex who prepped all the new nordhavens coming in and dialed then in perfectly and even staying on with the new owners of their nordhaven. I can attest to more than 6 months to a year without pay, until hopefully paid. As you can see from the peaceful protest, bill nordhaven before you start any work. You can't trust anything they say to you. Have a great day. 25 years of service. FYI. 365 days for 25 years, non-stop, I am not exaggerating.

Jack and Jay were amazing. I brought my boat here after having a year long nightmare at another…read moreshop. They performed a repower for me a did an excellent job. I can't say enough great things about Jack and Jay! After enduring a year-long nightmare at another shop, I brought my boat here for a re-power, and I couldn't be happier with the results. From start to finish, they were professional, knowledgeable, and thorough. Their attention to detail and commitment to excellence were clear throughout the entire process. They not only got the job done right but also made sure I felt confident and informed along the way. My boat is running better than ever, and I'm beyond grateful for their hard work and expertise. I highly recommend!

exceptional customer service. friendly and very…read moreknowledgeable. we would use Warner Boats for all future service issues.

All around great service and experience. As a new boat…read moreowner learning along the way we absolutely recommend Pacific Freedom. The sales team Mike and Bowie took extra care and time with our family during our purchase and our first trip to the service center was smooth as well. Tad and his service team are extremely knowledgeable and trustworthy.

Ben and Scott are both great. They go above and beyond with their customer service. They both have…read moregreat communication skills, they are honest, trustworthy, knowledgeable, and dependable. Because of Ben and Scott, Pacific Freedom is the only place I will take my boat.

The folks at Inland are awesome! They were honest, helped me through the entire process. As a new…read moreboat owner, the lake test was the best part.. the man that does the lakes tests has been doing it fort years and he actually cares! (Don't skip the lake test) Financing was easy, boat was just as described and the entire process was just awesome.

I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

Hi All, I used Pacific Marina Surveyors to survey a sailboat I was interested in purchasing. I had…read moreEvan perform it and I could not have asked for a better surveyor. As a first time boat buyer, I was somewhat unfamiliar with what to look for when having a survey performed. Evan took several hours and walked me through everything clearly while he was surveying the boat. He was thorough, explained what he was looking at and doing as well as giving me heads up on things to watch for in the future. Evan uncovered several things which he included in the report. One item which we uncovered turned out to be a really really big deal and he saved me thousands of dollars. If you're intersted in buying a boat, new or repeat buyer, I cannot recommend these guys enough. 10/10

As an experienced and accredited yacht & small craft - ABYC certified marine surveyor myself, it's…read morereassuring that I'm able to refer customers to Daniel and Evan of Pacific Marine Surveyors and that the customers are in good hands.