I bought an RO system years ago and, with the support of Pure Pro supplying new parts, it continues…read moreto work great.

I have purchased from this company for a really long time. It may have been as early as 2008, I can…read moreno longer recall. The RO system with pump provided was well crafted and I was pleased with the service. Years later, when normal maintenance issues arose, I figured they may no longer be in operation, but I was pleasantly surprised that they were. I ordered replacement parts which were priced competitively and shipped promptly. Recently, 2024, I once again had a few leaks from the pump which has been working daily for another many years, and once again, Pure Pro USA was there. Amazon had "maybe that's the same, or is it? And how many weeks until it ships? And what is the return policy?" products. But Pure Pro had exactly what my model needed all these years later. Parts arrived promptly and I completed all the work an hour later. System running as good as the day I bought it. There are a lot of players in the water treatment space and the technology is very similar. So I choose a company that stands behind their products and is there when I need them.

Joe and Dave at Pure Water Solutions were professional and knowledgeable throughout the selection…read moreand installation process. Both as it turns out are plumbers by trade, which gave us confidence in the work they performed. They were responsive, punctual and respectful both answering questions by email and while on site. Joe and Dave immediately removed their shoes when arriving without even being asked. This is something that seems rare these days when working with contractors. There was no high pressure sales or scare tactics during the initial sales visit. They arrived on time, tested our water and Joe provided his initial suggestions on a system. I appreciated this approach as I was expecting just a salesman who didn't know much about specifics on the install and pressure to make the sale that day due to "the today only special" or "oh my, your levels are very high....". I had specific questions on the installation of the system as we required a couple of extra plumbing considerations and Joe was able to take a look and said "no problem, we can take care of that". He provided a quote promptly following the visit with a list of options itemized so we could select the type of system. Once we gave the green light, the install date was quick and the day of install things went well. They even took a look at a small leak we had on a sink and fixed it which was outside the scope of the original work and when offered extra money for their time, they refused. We are very happy with our experience with Pure Water Solutions. We found them by referral on our hometown's Facebook group and we were not disappointed. It is great to find a small business which allows you to work directly with the owner(s) and who truly take pride in doing a good job and building their reputation. We would definitely recommend Pure Water Solutions. Thanks for finally great tasting water right from our tap. No more bottled water for us or iron stains!

From the owner: We’re not your average water treatment company. We come from a Plumbing background so we bring that…read moreprecision and knowledge of the entire homes plumbing system to your homes water treatment. We take the time to test and understand your home and businesses water and make sure the system we install best suits your needs.

You come with very high recommendations, from great people. Keep up the great workmanship.read more

I shopped around looking for a water softener system. I called the big nationwide company & a…read morelocal business. PWS came in with a free testing & quote. The price was very reasonable compared to the large corp. set the appointment for install & I couldn't have been happier of the entire process.

Unfortunately, I believe Tim wants to get out of the business. 9 years ago he installed a whole…read morehouse water conditioner system. Last year it started giving me problems. The water was inconsistently soft, the toilets would make very loud noises during the recycle system, my old (and new) hot water heater would have flushing noises throughout the day and there was a lot of air in the water lines. I called Tim a few months ago to replace my brine tank that broke (my fault) and to look over the system stating the issues I had. His service fee was quite high and he never inspected or tested any part of the system. When asked, he said the softener resin didn't need replacing for another 10 or so years. When he found out another company was servicing my RO System, he erupted into a 5 minute tirade condemning that company. Well, Tim will NEVER be allowed in my home again and another GREAT company has replaced my system. The resin DID need replacing and the main system valves needed service. It was shot. Now, ALL my issues are GONE and the water has NEVER BEEN BETTER. I wish Tim well and advise all to follow up on any service you pay for. There's always other companies that will earn and keep you as a respected customer.

Tim quickly diagnosed the problem with my Seahorse water softener and provided a very fair price to…read morerepair it. The repair was quick and the softener is up and running again. Moreover, he provided multiple updates on his arrival to my home so I could plan accordingly. Highly recommend.

Be aware they will put your unit in then 20 years later you want them to come out to service the…read moreunit and they don't come to the area anymore. Not only that you can't buy parts from them either. Now thats what I call customer service!!! Think about down the road before you get these people you can count on in the future.my star wood be a 0.

Had service call scheduled a month out, get a text the day of that they will call to reschedule…read more Waited 3 weeks, no one called. I called them and again scheduled an appointment one month out. They no showed! Get a text one hour after appointment window that they have to reschedule. Horrible service!!!!!!!!

I dealt with Culligan for 30 years. They got bought out. You have to prepay 2 days in advance…read morefortheir installation of services. The installation was September 20 this year. The only thing this owner and management is worried about is their money they could care less about you.Customer service is down the tubes. I regret this decision plain and simple. I ask the installer to level the new copper piping in the installation. What a joke. I was a union electrician for 43 years if I did that kind of installation my check would have been there and MY COMPANY would have fired me plain and simple.Culligan main office will not let you chose another dealer. Bull____! They are just like any other company no customer service and play me first. I hope this unit last because if I have to replace it I will TAKE MY BUSSINESS ELSEWHERE PLAIN AND SIMPLE.

I am aware that this will shock precisely no one, but Culligan, of course, did not permanently fix…read moretheir delivery problems. In fact, they regressed. The entire business is being held captive by incompetent, passive aggressive drivers who refuse to maintain an acceptable level of professionalism. Our stop continues to be missed, the water and salt are left on our porch instead of being taken in to our home, the empty bottles are left behind because I can only assume it is too difficult to carry them back to the truck, and our basement lights are left on. Really? I'm paying for this? Their delivery system is by far the worst on the planet. When I have called to inquire about missed deliveries I have been told all sorts of nonsense about notes in the system showing that we requested no more deliveries. Not true. Also if notes can be put in the system, why can't they be of value? For instance, why not write down where the water should go? P.S. it is in our mudroom not the foyer which the driver seems to think is a natural storage spot. Who am I kidding he leaves it there because it is one step inside the door. I have given Culligan multiple opportunities to right the ship, and unfortunately they are incapable. I finally fired them today. What a relief! I am leaving everything on the porch and requested my key back. There is only so much aggravation I can take and I am beyond my limit. I am sick of paying for delivery that is never done correctly. Since my husband was already having to schlep water around the house, it will be just as easy to get water from Home Depot or Alsip Nursery. The added perk is that I won't have to call Culligan to continuously explain why they suck. What will I do with all of that extra time?

I have a culligan water softener and reverse osmosis system. My RO is leaking into my kitchen…read morecabinet so I called for service today, 2/27/2025. The earliest they can service this request is 3/19/2025. i will be charged $80 for the visit, plus parts. If they have to come back, I will be charged $95.00. In the meantime, my family will need to rely on bottled water until then. I'm sure there's someone looking for work in this field. I need to under how it is that Culligan in Modena doesn't have enough techs to make a more prompt service call. I'm very disappointed.

I had Culligan replace my old water softener system (which was not Culligan). When I agreed to…read morepurchase the system and also a new reverse osmosis system, I was told by the salesman, Paul, that someone would come out to check the system & make sure it was functioning properly about a month after install. This never happened. When I contacted the office, I was told this definitely should have happened and the salesman should have contacted my husband. Months have passed, and still nothing from Paul. The person in the office said she would contact Paul and he should be reaching out to us. Nothing. Another week passed and I called the office again. This time I spoke with someone else who also said the system should have been checked after install. This time I was able to schedule the follow-up with the person in the office. She gave a window of time that the service person would arrive, but she also said the day of the appointment (today!) the person coming to check the system would call and narrow it down to a two hour window. No one ever called or showed! Culligan also offers home delivery of salt. Another thing Paul sold us on and it has been nothing but bad! The first delivery date came and the driver (who is supposed to bring the salt wherever you want--including to the basement where the system is) tried to deliver only 2 of the 5 bags we were supposed to receive (and leave them inside my front door). He told me "well, 5 is a lot." He didn't know our delivery schedule! It's every other month, so five bags WAS appropriate! The second delivery date came and went...we didn't receive any salt! The bill came without problem, of course, and showed the last delivery date was 6/30/23 and the reason NONE NEEDED was given in regards to how many bags were delivered. A lazy driver lied and likely cut his Friday short leading into a holiday weekend. He never even came to our house! We were also told that if a delivery was scheduled at a time we weren't home, the bags of salt would be left on the porch. We have a video doorbell. We know he never even came! All in all, it's been a horrible experience! I would NOT recommend using Culligan services, and I would definitely not recommend buying anything from Paul! It's clear that he gives a story to get the sale, making things sound like they treat their customers well. But then you buy, spend thousands of dollars, and they forget about you completely!!

As many previous reviews have stated, this business and "Lisa"…read moreneeds some lessons in customer service and how to speak to people. I'm not going.to waste any ones.time with a long story. Just weigh your options. There are any number of other companies Happy to earn your business. Customer Service is DEAD here!!! Sorry that I tried to keep my business local. I don't believe they will survive with the way they treat people.

When visiting this poor excuse of a business, make sure you read all signs in the store, including…read morethe one that points out that they are not responsible for poor packaging of their products, which will (not might, but will) result in damage to your vehicle, clothing, and/or physical self. After picking up a container of bleach, I returned home to find a leaking container, with a broken handle, in the back of the minivan. When calling to request a valid container, no answer. Message left with no return from anyone. Customer service is not a priority here, just give them your money and leave. Obviously, standing behind their products is not a concern.