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    Better Restoration

    3.7 (3 reviews)
    Open Open 24 hours

    Services - Better Restoration

    Air duct cleaning

    Damage restoration

    Mold remediation

    Better Restoration Photos

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    7 years ago

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    5 years ago

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    Paramount Carpet Cleaning & Property Restoration Services

    Paramount Carpet Cleaning & Property Restoration Services

    (11 reviews)

    I joined a group of neighbors to have our ducts cleaned by Paramount and unfortunately this was not…read morea great experience for us. While I think they did a pretty good job with the actual duct work (although no before/after pics so who knows?) they left a mess behind and after 2 weeks of correspondence with their owner she couldn't admit they did anything wrong and offered no real solution. First the good: Easy to set appointment up, guys showed up on time and completed the work in the time they said it would take. The bad: the guys came in the house with no foot booties on, covered in green spray paint (from painting dumpsters?), and left green marks in several spots on ceilings, walls, and vents, tracked the hose in several spots on my carpet, and left metal shavings near the unit where the hole was cut for service. After we called to voice our concern they did send the crew out the next day to address those, and to their credit the guys were apologetic and did make an effort to clean . However the carpet still has marks and there are several ceiling spots that will need to be touched up with paint. The major complaint was with the vent removal, where they pulled several lines of paint along with those vents from not cutting them first. In some spots the drywall came up with that paint. After we sent pictures to the owner she assured us it was caulk and not their problem. She never recommends caulk to customers however that was the solution to fix our problem, rather than offering a small discount off the $500+ we spent on the job. Luckily for my neighbors we went first and complained immediately as none of them had the same issues of careless vent removal or sloppy work in general. We are in a new build neighborhood where all of these houses were finished about the same time by the same foreman, and 2 of the other houses had used the same painter we did. If that wasn't the case I may have bought in to the owner claiming it was my builders fault, or the painter, but I don't think we have the special house here. While not a huge deal it is frustrating that I will now have to spend my free time patching drywall and repainting several walls/colors and hope I can match with the 2 yr old paint.

    When you have a traumatic life event (house fire) and you turn to "professionals" to help, you…read moreusually want them to make it a little easier on you. This company's owners are full of themselves. I can go on and on about the things they have lied about and made harder for us. 1. Came in being cussing him very pushy to complete our entire project 2. Only worked 2 1/2 days in three weeks after a house fire letting them rest of our house that was saved to get moldy. We decided we wanted them to stop work so we can go with a company that cared 3. One of the owners Carter loar called my husband cussing him, calling him a bid jumper and saying it was our fault our house was moldy because we supposed to get a generator in there since we didn't have power. Which we thought fell on the company that was supposed to come in and demo the part of the house that was ruined. Proceeds to hang up the phone and when my husband called back he acted like he never cussed my husband and begged for a second chance. Fast forward 2 years to trying to get our belongings back from them that they packed out. It took us 3 months to get our stuff back from the first time they were contacted that we were back in our house. They blamed it on the insurance company which it wasn't. And as of today we still don't have our clothes back because they won't pay the 3rd party company the outstanding invoice! So here we are 2.5 years later and don't have the chapter of our house fire closed because of them! -100stars! I have so much more to the story but I think y'all will get the point through this!

    Zerorez Fredericksburg - This is what the inside looks like..... the heart of our cleaning!

    Zerorez Fredericksburg

    (21 reviews)

    I used to love this company. But their customer service sucks. I was sent a text the night before…read moreto confirm my appointment for 8-1030. After I confirmed I received a text asking if I could do 1030-1. I said no 8-1030 is better. So come 1030 still no call from the technician I called the company and they said he's still far away from u and won't be there until 1pm. They said they were busy and got behind. I'm sorry if I'm supposed to be one of the first appointments how do u get behind? Also isn't it interesting how they went ahead and pushed my appointment back anyways after I said no. The lady on the phone said there was nothing they could do but give me $10 off really $10 off of $173. That's ridiculous. You shouldn't have sent me a text saying one time and after I confirm it ask if I can do later and we're told no then do it anyways. You should've stuck with the appointment time that was confirmed and made the other one later. That's is bad business practice. The lady on the phone was not very personable and was gruf. UPDATE The technician called me after I left me review and told me he was less then 20 minutes away. He was very polite, funny and a great assest to the comgruff. I changed my review from 1 star to 4 because of him ONLY.

    The service was the worst I've seen in YEARS. Do NOT use this. They didn't clean my carpet, they…read moregot it wet. I cleaned it after they left, and my personal cleaner did a better job! This is absolutely ridiculous, especially considering that I did a better job with a machine 1/5th the cost of this service. The guy cleaning even commented that he didn't know how to clean the edges of the carpet where the wall was.... isn't that what I'm paying you to do? I'm calling to get my money back. Will update if all goes well. I especially like how they paid to prevent my review from being recommended?!? Great business practices. Could have messaged me to resolve the problem, but it looks like buying some resolve would do a better job!

    Better Restoration - damagerestoration - Updated June 2026

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