I am not the type of person to leave review but this experience has made me feel the need to warn…read moremy fellow citizens. We brought our 2011 HHR in to Gemini Goodyear on Andresen, for a coolant flush, oil change and tire rotation. Gordon, the owner was extremely rude, but we assumed it wasn't us and he was just busy. We were told that we needed alot more work done, belts, hoses, cv axles etc. . about services that we needed on our vehicles. When we decided against the extra work because our vehicle had just come off its factory warranty a few months earlier, Gordon became enraged. Told my son who was going to use the restroom to "get out" and took the coffee cup that I had filled during our visit in the waiting area and told me " this is only for paying customers" and told me I needed to leave. If that was the end of it, that would be fine but...in the rush to remove my vehicle from their shop, they neglected to put oil in my vehicle and the oil cap on my engine. So, now unfortunately I have to deal with them again over this issue, i now have a "blown" motor, and need to put an engine in the only vehicle I have. Guess how that's going? Gordon is unwilling to take any responsibility for this and now I am stuck taking public transportatio. I would say that the value of this visit was to not just stop anywhere and to follow your instincts. Talk to people and get opinions on who to trust with your vehicle.

Been coming to this place past few years since moving to Gurnee after being recommended by my…read moreneighbor. In and out quickly for routine oil changes. I have a 2004 Bmw x5 with about 230k on the engine and they did a tune up and replaced my worn out tires in mid January and my car has been running great since. This place has a comfortable waiting area with couches, pub like tables and tv. For someone like me who gets uncomfortable sitting in public places to long, this place makes it easier. Same guys still working up front since I started going there and they're always friendly.

I was very happy with the customer service and professionalism I experienced with Steve. I called…read morefor a quote to compare with a dealership quote. I explained the symptoms and also what the dealership told me was the problem. Steve suggested we do an oil change first, to see if that resolves the problem. He said that he has a customer who had a similar issue with the same car and that is what she did to fix it! All of this over the phone in a very courteous, professional manner. He could have insisted that it needs to be brought in, evaluated, etc. However, he was more interested in helping me find a resolution that would not "break the bank", and possibly fix the problem without wasting unnecessary time. I highly recommend Autopractor.

Steve is the best. He came and got my car and figured out exactly what was going on. I had some…read moreclicking that i thought was coming from my engine and Steve figured out it was just the plastic lining to my windshield that had broke off and was flapping. Very honest and quick. I appreciate Steve and will definitely be going back when i need my car serviced.

The last 2 years have been the hardest of my entire life, and most days, I can't find a reason to…read moreget out of bed, let alone wake up. But it's because of empathetic people like Michael at this location that I'm still alive. Thank you, Michael. I won't forget your kindness.

Dealt with 2 different people for what ended up being 4 tires. Very helpful and polite service…read more Clean and comfy waiting room. Price was kinda rough but that's because the tire size not the place. They have better deals and service here than elsewhere. I originally went in for one tire and ended up going back for a second one two days later. The alignment was way off and they would not give me a tire rotation because the other two tires were too low on tread. I ended up getting two more tire tires and an alignment.

Highly Recommended…read more Staff is professional, friendly, courteous and has reliable service.

Dennys has to be one of the most genuine guy I've met! Took care of my vehicle w respect and…read moreprofessionalism him and his staff are most knowledgeable and always willing to help. Highly recommended

This is our auto parts Place because they are so helpful and had our parts in stock every time we…read morecalled. The place is very clean and well stocked and they have a good amount of people staffed at this location vs the one closer to us. I would recommend to call ahead if you need a particular auto part that they have it available for your car and model and ask them if they're able to install it. They carry a lot of brands from oils, wipers, tools, accessories for your car to choose from and you can get rewards for discounts. Prices are decent and they are helpful too. This place is a gold nugget! It's a standalone building with its own parking lot off of Irving Park Road. We've have always been happy coming here when we have to get parts of our older cars like my mom's car Prius which is 2013. We've had windshield wipers replaced, windshield fluids, little lightbulbs purchases and installed free of charge...but we always tip for their labor which is free. Today We really needed our main headlight to be replaced quick because we didn't want to get pulled over for a broken headlight. Sebatian who helped us get the right headlight part (he started working here for a month), he was kind enough to replace our headlight at no charge but of course my mom happily tipped him. You see...We got a quote from a local mechanic shop that told us they would have to remove the entire bumper just to get to the headlight to replace it. They were about to charge us over $400 which she couldn't afford but didn't want to drive at night with a broken headlight. Let's say she spent less than a price of a combo meal! Thank God for this place! Overall, we will go to this place again and again for auto parts, decent prices and fee instillation when they are available to help!

My favorite Auto parts store for several years but. Seems…read morethis location is catering to hispanic customers lately. When busy, Older white people are ignored as they chat away in spanish to people just walking in. Or on phone as they deal with spanish people calling store. Tried mentioning to Manager and Corporate but Nothing Changes. Bye Bye O'Reilly's

This review is for the Land Rover sales department -…read more Prior to Land Rover, I've purchased from Lexus and Audi - both were great experiences, but Matt Bonkovich and Mark at Howard Orloff JLR went above and beyond for our experience. When we first walked into the dealership Matt immediately offered to assist us in our early stage search. He was extremely knowledgeable, personable, and made our ineraction truly enjoyable. It was a very chilly day in Chicago and he walked us around the vehicle to show us the features and offered the test drive experience. We never felt pressured to make a decision, but more so informed by a true luxary vehicle consultant. I will admit, the Velar is a pretty easy sell, but Matt made the process even more enjoyable. Once we got to finance, we worked with Mark and he was equally as impressive with his approach in explaining the process, walking through additional packages (not pushy) and addressing any questions or concerns we had. This was an outstanding experience and I'd recommend this team to anyone!

NOW W Ai . I booked my car to Svc. Confirmed and the day before it's due the are reading me some…read morepolicy about loaners. Must be someone from high school working @ the switchboard. Or Ai. !!!!!And big attitude towards aging Volvo Svc. I think this dealership doesn't understand. Volvo for life slogan. Attempted to get a loaner which they have given always in the past w current and past Volvo. Someone on the other end of texting is clueless that 90 k Svc and belts and shit cost money as specially the rates they charge. Dealerships need the extra cash. When you're out of warranty !!! Is money making machine. Ok I'll just drive to the big one in Dupage. Besides the car needs hwy miles!! What's also a shame is my dad who would be over 100 y/o this year purchased his first auto @ the original Howard Orloff ! Been customers for a long time.

Came here to get a used car inspection done, and it was a smooth process. It was fairly priced for…read moreabout an hour and a half of work, and they were able to send me a digital copy of their findings complete with photos. The details that were captured in the report and accuracy were spot on and verified by my local Honda dealer when I had the same car taken in for some other work. Glad to see that I can trust a place like this to perform honest work. The waiting room had free drinks and some TV playing some Merlin car infomercials on loop, and there's a restroom.

They employees turned over is HIGH. For the last year. I noticed their businesses went down hill…read morebadly . Because they cannot keep good employees, to work at that location. I took my car in for a simple inspection. The manager told me no and., that i will have to pay $135 for a inspection. I told him , that i was a regular customer and he add it to my bill when done. So i said ok. Then we left. . 15 minutes later, he called me and said . His manager, has authorized his decision, and said come back, and they will start my car inspection,. ONLY , if i could have listened to my gut feeling none of this shit, would have happens . When i got my car back after the two hours inspection. The sheet. was not what I inspected. The first thing he told me was that my car was leaking oil. . When i pulled off , and drove less than 3 blocks . I begin to smell oil. Come to find out they drain all my oil out. I am a cdl driver. And I checked my oil regularly. And there has been no oil leak to my car. I immediately call the shop and the manager just lied , so that they can get free government money and take advantage of the community cars for care programs grants. Because, their business has gone down due to neglect and poor service, bad business and maintenance. I use to come here for years when they was under a different management. PLEASE PEOPLES,,Don't bring your car here. Now i have to find someone to fixed their freaking mistake to my suv. Im reporting them to the better business bureau. Even, there latest review says that they are unprofessional after what she had experienced with her car. and they shouldn't even be allowed to work on anybody cars , and they can't be trusted. Do yourself a favor and follow your gut.

They were very good in the changes I asked. Price was great…read moreand very reasonable. I would definitely recommend working with them and I would be here again when needed.

Five weeks ago, I brought my 2006 Dodge Durengo in for a wheel alignment. I was using a coupon…read morefrom GROUPON. When the car was put on the lift, they said I needed suspension replaced and rear shocks replaced. I had them replace the shocks for $200. I had another garage replace the suspension. The garage also told me that the "new" shocks were leaking oil. I went back to E & M to complain. They said the shocks were not leaking and were "fine." I brought the car to another 2 garages and both said the shocks were indeed leaking. I had the garage replace them. I went back today for a refund of my $200 but was told I would have to wait for the "manager" because he had the key to the cash register. A "mechanic" told me to wait or return. I told him I live 45 minutes away and wouldn't wait for the manager to mosey over. Hard to believe that no one else had access to the register. All I can say is that E & M Doctors should be charged with malpractice.