A few weeks ago, I brought my car in to Sears for an oil change and alignment. They recommended a new wheel bearing. I had to postpone the wheel bearing until I could save up some money. They finished my other repairs in the promised time. Then yesterday, I brought my car in at 10:45 am for the wheel bearing. The individual helping me, Daniel, couldn't find the estimate in the system so he said he would have to do an eval. "We trust you, we just have to do the evaluation," he said. That's reasonable. I stood in the very loud workshop while he struggled to find the wheel bearing items in the system (he had to ask someone else what menu it was under). He told me it would take 60-90 min and they'd call me. After an hour, he called to tell me the evaluation was complete and I did need a new wheel bearing. I asked how much longer. He said it would take an hour and a half, "he's just started." I killed another hour at the mall and then went to the waiting room at Sears. Daniel told me at 1:30 the seals were "shredded" and asked if I wanted new ones. I said yes & asked how much longer. He said 45 minutes. I said "You said an hour and a half an hour and a half ago." He acknowledged that and said they hadn't predicted how long it would take to get the bearing off. So I waited. And waited. And waited. At 3:30, I walked out to the lobby and called the Sears auto customer service number. Someone asked how they could help me. I said I was waiting for my car. He asked, "Are you in the lobby? I could come talk to you." "That would be nice," I said. He came to check on me. I told him someone had quoted me 45 minutes 2 hours previously, and I was about to hit the roof. He went to check on the car and presumably talk to a manager. The person who showed Daniel how to find a wheel bearing in the computer came and talked to me. He said the wheel bearing took longer than expected and they would give me $20 off the repair for the inconvenience. "He should have quoted you a longer time," he said. "Quoted, Hell," I replied. "When he said 45 minutes, as soon as it took longer, he should have stopped to give me an update instead of letting me sit here for TWO HOURS." "I'm sorry about that," he said. "He should have talked to you." "How much longer?" "I'm hoping it'll be done within the hour," he said. "Within the hour," I repeated. "Well, that's not great, but I can't drive my car without a wheel, so I've got to live with it." "I apologize for the inconvenience," he said. "I'll see if I can take some more off the bill for you." "This is way beyond an inconvenience," I said. Five hours is not an "inconvenience." Five hours is long enough to drive to DETROIT. They finished my car and checked me out at a little after 4. Daniel apologized again and said "It took longer than we thought to get the bearing off." I arrived at 10:45 and left at 4:15. Five and a half hours. I have no doubt the bearing took longer than expected; it's a 13-year-old car. The repair quality is fine, I'll give them that, and Daniel did seem to genuinely feel bad about the situation. They also comped 10% on my repair bill, so they took off $34 instead of $20. But here's what boggles me: did it really take the mechanic 90 minutes to notice the seals were "shredded"? Or did it just take him 90 minutes to get to it after the evaluation, and then he actually started the repairs at the time they were supposed to be done? It would be one thing if Daniel had originally said, "The repair takes 90 minutes, but we're really busy today, so it'll be an hour and a half, two hours before we can get started." I would have made an appointment for later in the week, or rearranged my plans for the day before they got completely screwed. It would be another if Daniel had stopped by after 45 or 60 minutes and said, "I'm sorry, it's taking longer than expected / we don't care about your elderly car / the mechanic passed out from low blood sugar and went to lunch / whatever /, it's going to be about another hour." Then I would have at least known I had time to go get something to eat. He did neither. I know he saw me there. I caught his eye several times when I looked back into the repair shop and saw my car still up on the lift. Here's the thing: I drive an elderly car because I stopped climbing the corporate ladder in order to go back to grad school and complete a Master's in Psychology. I know a thing or two about service - people used to pay me a lot of money to fly around the nation and teach week-long sales training seminars. That's right, Sears. You just served a five-and-a-half-hour customer service problem to an articulate person with ten years of customer service training, access to social media, and a finely-tuned bullshit detector. Please teach your employees about communication and setting expectations. read more

I wrote one the other day but I don't see it sears screwed my daughter car or actually the engine on a friggin oil change. You drive with no oil in car after an oil change it ruined her engine on an old car but drove in the car was fine. So sears refunded towing and sent to ins. co. Sedwick piece of shit company have screwed us around for two weeks and nothing. So please do not go to sears auto, buyer beware. We had pictures oil all over engine and windshield. Manager is Jaime not worth anything either !!!!! read more

When I needed new tires for my BMW I stopped by and just like in the previous review they didn't have run flats in stock. Since I didn't have a choice (first day of snow and I had... summer tires) I went with Michelin tires. The price was not bad and the service was good. The only drawback was not enough staff. The general store area lacked employees and there were about 4-5 groups in line at any point in time. The shop on the other hand took almost 4.5 hours to put on 4 tires and perform alignment. I ended up stepping out of the store and shopping the mall while I waited. After coming back I heard people complain to one of the managers that they were told it was going to be a 2 hour wait (just as they told me) but the manager's response was simply "2 hours? Oh no, they should have quoted you 4-5." Compared to Patrick BMW they need to start working quicker and be more honest. read more

I work on cars and due to my girlfriends car muffler coming loose on the highway we had to come here... They overcharged by double to do a sup-par job ... They don't even have a welder. I'll never be back and you should never go. read more

Had to buy new tires for my BMW, which was a good news/bad news thing for me. Bad news, the Michelin run flats I wanted were on back-order. The good news, the Sears Auto Center manager and his team worked overtime to find them and seemed focused on making sure I was happy. Tip of the cap to Jim and the team at Sears. read more

Extremely helpful and friendly staff. They volunteered to apply coupon and save me some buck. Would go back again.

I owned a 1985 Toyota SR5 Pick up. Front and rear polished black bars, chrome rims, nice original Toyota rims. Really nice original Toyota truck. I had to have a break job done on the front. First problem, my Toyota has four-wheel drive and they had a problem with that. Second problem, whoever was working on the truck, stripped the nuts on most of the wheels. Third problem, the studs in the wheels were also ripped off. Fourth problem, they actually CUT a whole in my original chrome Toyota truck rims with a torch. When it was all said and done, they wanted to give me the truck back and say "no charge". I had to go to upper management to get them to rectify the situation and their upper management couldn't believe it. I, as a woman, have never been through this type of experience repairing a vehicle, but I have heard about it. Therefore, I would not recommend this to females, let alone anyone else who want repairs done at a reasonable price. read more

My wife, daughter and I were heading to Woodfield Mall to meet friends on a Sunday in her 09 Civic. We had just gotten off the hwy and were turning into the mall parking lot when I heard a POP immediately followed by the exhaust making a low growling sound. I knew something had happened to the muffler or CAT. Luckily my wife spotted Sears Auto and we pulled right in there. Thankfully they were open. They were booked solid for the rest of the day, but I think they realized that I was going to be stranded with my wife and kid 30 miles from home if they didn't help. Even though they don't work on exhausts, they were kind enough to put the car up on a lift and we learned that the pipe had cracked clean through from the phlange to the muffler. Once I had learned that I couldn't worsen the situation by driving on a missing muffler I had them remove it for me, wrapped it nicely in a bag and I threw it in the trunk. I greatly appreciated them for helping a stranger in need. It was a very kind gesture and I'll remember in the future what they did for me and refer people their way. I've worked in the auto business the last 10 years and I know good service when I see it. They really went above and beyond during a busy day to re-orient their schedule and accommodate someone in need. They were awesome! read more

I brought my car in to have the struts changed, mind you I had the LIFETIME warranty on my struts. I waited 9 hours and they only changed ONE strut. They are supppose to change both at the same time. To top things off, I had wheel locks on the lugs, and I left them the key. When I got back, They said, "I'm sorry sir, but you did not leave a lug key." and I know damn well I did. I had to get the locks chiseled off. I had to buy a tire from them because mine was unrepairable, so the mechanic puts on a size 15, but my rim was a 14. AND Sears is always calling wanting my business??? read more

Nothing like buying tires with a warranty and Sears telling you not for this particular problem. Tires are 4 years old with only 25000 on a 50000 mile tire. However, it doesnt cover bubbles. That apparently is not a manufacturer defect. Well how about looking at my history with this company and all of the money i have given you and trying to take care of me. Nope. Looks like this is the last time I go to Sears for any auto work. read more

This place has such great customer service. I was treated so well by the guy ( i forgot his name) who took my car in. I was going to the mall to do some shopping when I got a flat tire. I figured just drop off my car and go shopping. The guy showed me my tires had been worn down so bad it could get dangerous to drive. I got a great price on tires for my camry and it was finished quick while I shopped around Woodfield. I'm glad they checked my tires and saved me some money in the process.I'll definitely keep coming back. read more

I spent 3 and 1/2 hours waiting for an oil change. The guy told me they did not have enough help because everyone was quitting..thanks for nothing.. read more