Very good - will use again. Very knowledgeable and professional. He knew exactly what might have…read morebeen the problem and he was correct.

Quick resolution and they came on time . It was a simple fix so I did not need partsread more

I requested a service assessment for my clothes washer which completed a rinse cycle but then made…read morestrange noises. The following day (Sunday) was a "top ten worst" snowstorm and only essential workers were allowed on the road. Tuesday morning Chris arrived at 7:30am, ordered parts and gave me an estimate. Parts arrived on Thursday. And my machine was running before 11am Friday! I was pleased beyond words. I originally called Crane Appliances from whom I purchased my washing machine. I called them twice and they never responded to my calls.

Refrigerator was making a loud noise several times an hour making it difficult to sleep. Called on…read morea Saturday during business hours but could only leave a voicemail. Contacted me by email and set up an appointment for diagnosis five days later ($179). Technician said it was cooling fan and would need to order parts. Was invoiced for parts the same day ($329). Parts took 12 days to arrive. Technician replaced cooling fan and left - noise started up again immediately . Called twice but could only leave a message. Tech called that afternoon and told me nothing more could be done and I would need to buy a new appliance and that parts would be refunded but diagnosis and labor would be charged. Took over 2 weeks to receive check for parts that did not cover shipping. So paid for a misdiagnosis and labor and shipping for unneeded parts. Was able to have another company come out , identify the problem and fix it. No diagnosis fee. No upfront charge to order parts. No payment until fixed. And correctly identified the problem. Have called the company that referred this business to me to tell them to stop referring this business.

Mid Cape Appliance is amazing. I will never call another company again…read more James has been incredible in helping me with issues involving my dishwasher, refrigerator, and washing machine. I originally used another company to fix my dishwasher because it was covered under warranty. They came out five times, and the problem was still never fixed. Finally, I called Mid Cape Appliance. They came out the very next day, diagnosed the problem, and within two days James had the part and my dishwasher was back up and running. A few months later, I got a new refrigerator and the water stopped working, so there was no ice or water coming from the dispenser. Since the refrigerator was only one month old, I called Whirlpool. They said it was under warranty and sent their local company, but it took them three months just to come out, and they still couldn't tell me what was wrong. So I called James at Mid Cape Appliance. He came out the next day, found the problem with the water line, and repaired it for me on the spot. It was fantastic service. Most companies would have charged me for a diagnostic visit and then charged me again to come back and fix it, but not James. He handled everything in one visit. Then my washing machine started making a funny noise. This time, I called Mid Cape Appliance first. They scheduled a service call within a few days. James came out, explained the problem, ordered the parts, and a few weeks later called me back to schedule a time that worked for me and fixed it. I now call Mid Cape Appliance whenever I have a problem with an appliance because they are friendly, on time, and get the job done quickly and professionally.

James, the owner, is a marvel. knowledgeable, communicative, and very capable. More than fixing our…read morefridge quickly and efficiently, he was good company and a pleasure to get to know. i know the cape is in good shape having him in this business!

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.

I had 2 appliances down. My dryer can be repaired. My dishwasher is extinct apparently, parts are…read morenot available. He got the dryer part in 24 hours, the problem is coordinating his time to my time! I'm a satisfied customer and do not blame them for parts that are no longer available. I just wish all appliances lasted forever!!

The company is Not in business anymore. Called to book a service call and found out. Very nice…read morepeople but Bob's retired.

The best. Returns calls promptly. Knowledgeable, terrifically helpful…read more And cost of a visit is less than the big shops on the Cape.

I had requested to have a service technician come out to my house to listen to the new dryer after…read moreturning it on so he could here the normal sound as thecdrim turns. He is ordering a repair kit that includes new pulleys, belt etc and will return to replace the parts. The dryer is functional so we can use it. The service technician Tim was very pleasant and customer friendly and quickly diagnosed the problem. He also gave me some maintenance tips on cleaning the lint filter on the back side. He also showed me two tips on my dishwasher and two tips on my refrigerator to better maintain it. I really appreciated Tim taking about 10 minutes to show me all of the tips. In my opinion,Tim is a very good asset and represents KAM very well. Charles Mokeler Dennis MA

I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack…read moreGilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!

Buyer Beware!!! I'm…read morenot recommending KAM Appliances in Hyannis due to service parts price gouging. I was charged $237 oven ignitor for the same item found easily and readily available for $23.50! I spoke to the GM and he said the price I paid was discounted. I told him this was hard to believe. He even justified the price of having it in the truck even though I think by charging close to $200 per hour would necessitate having common inventory readily available. Two ignitors , less than an hours work cost me over $750. The tech informed me of the ignitor cost after the installation was complete. He even said only one of the ignitors was bad however prudent to change both out. Now the marketing manager says price is justified with the service and customers have choices. I disagree with the price, however agree with choice and won't be using or recommending KAM. ..... No wonder why Amazon is doing so well. Please share this message.

Saved my thanksgiving when my existing stove went down. Great salesperson, excellent selection and…read morefollow through

I called for an appointment regarding my cappuccino machine.Rob answered the phone and asked me…read moresome questions about my situation. He went over and above and gave me some troubleshooting ideas to try first. I am simply blown away by his willingness to help, professionalism and he even called back later to see how everything turned out. Thank you R & P Appliance Service, I would recommend you to anyone I know looking for appliance repair. Keep up the great work and thank you so much!!

From the owner: Factory Authorized for Viking. AGA. LYNX. Miele. read more