The tech that fixed our ice maker was great. Very professional and knew what he was doing. That was not he case with the tech that came out to access the problem. Seemed more interested in accessing our property than the refrigerator and I'm not convinced the replaced valve was the problem since the tech that fixed the problem had to thaw the line after replacing the valve before it would work. read more

Very happy with service provided. Simple fix led lights this time. He was done in no time so he could go to his next appointment.

Austin is professional, knowledgeable, and excellent at his job . He is a great communicator and explained things in a clear and simple way. I felt safe in the house with him. I would recommend his services to all my friends and family and will 100% call again. read more

[[HIGHLIGHT]]Austin was polite and careful.[[ENDHIGHLIGHT]] He did the work speedily and thoroughly. [[HIGHLIGHT]]He explained everything he was going to do and gave a good estimate.[[ENDHIGHLIGHT]] His appearance was neat and clean. [[HIGHLIGHT]]A very good representative of Sears[[ENDHIGHLIGHT]] . read more

[[HIGHLIGHT]]Brian was polite, professional and on time.[[ENDHIGHLIGHT]] Diagnosed the problem, showed me the part and told me the price. Brian returned when the part was delivered and repaired my washer quickly. Wonderful service by an efficient serviceman. Will use this company again! read more

[[HIGHLIGHT]]Logan is excellent, we have had issues getting our washer fixed with multiple cancelled appointments, technician no-shows, nothing got resolved until a supervisor chimed in[[ENDHIGHLIGHT]], otherwise, the repair service does absolutely nothing about these issues and there is a tech - Mohammed Nasim, he is the worst, IF he shows up, he doesn't order the parts causing more delays - Sears warranty service is the worst, but thanks to Logan, he fixed our washer. read more

[[HIGHLIGHT]]kept up to date on his ETA my house.[[ENDHIGHLIGHT]] put in shoe covers this stormy day. [[HIGHLIGHT]]very polite and answered all question.[[ENDHIGHLIGHT]] hopefully my Ice Maker will now work. read more

We had a leak in two hoses and housing in our Kenmore refrigerator. First tech had to order parts and a second tech came out and could not hook up hoses because there was a leak in the housing, ordered the housing came back and told me the new part was defective and told me he would order a new one but somehow it was not ordered. The third tech Claudio came out and the part was not ordered so he it ordered it and came out two days later and repaired refrigerator. Would have loved to have had Claudio from the beginning as I'm sure this would have been resolved in two days rather than 7 days. He was efficient and thorough. Very expensive cost for this repair, in retrospect, we should have invested in a new refrigerator. read more

Falsely signing my name i did not give u guys permission to sign my name u guy have canceled three times on me [[HIGHLIGHT]]so I had to send the washer back to aarons worst experience in my life[[ENDHIGHLIGHT]] read more

It is not the repair man's fault but Sears sent out the first repair man who stated nothing was wrong with our Kenmore Refrigerator only to have the refrigerator completely stop functioning weeks later. I would like somewhere to discuss that. read more

Techs don't show up on time. If at all. [[HIGHLIGHT]]No communication when missing an appointment.[[ENDHIGHLIGHT]] They don't check previous service records - had two calls for same problem that never got resolved. [[HIGHLIGHT]]Phone support was useless in resolving the issue.[[ENDHIGHLIGHT]] read more

Although your technicians are excellent, Sears relies too heavily on AI for service activities. The initial AI diagnosis of 3-4-2025 was incomplete and caused a series of delays due to the wrong parts being ordered. This caused a simple microwave repair to take nearly two and a half months. [[HIGHLIGHT]]My inquiries during this period lead AI to transfer me to an overseas human representative.[[ENDHIGHLIGHT]] The process was not fair to me or the overseas representative, as it did not lead to resolution of my warranty repair needs. This simple microwave repair took nearly two and a half months and involved three different technicians. This process included at least two separate last-minute repair cancellations by Sears. [[HIGHLIGHT]]These cancellations were frustrating for me as I had rearranged my schedule to accommodate the technician's timeframe.[[ENDHIGHLIGHT]] Sears should re-evaluate its warranty service procedures and not sidestep responsibility by relying so much on AI. read more

[[HIGHLIGHT]]Your technician Lawson truly cares about his customers, and their feelings, especially when they have a bad Experience as I did.[[ENDHIGHLIGHT]] He did a great job repairing my refrigerator. Where another company did not fix it the problem. [[HIGHLIGHT]]Lawson was very pleasant and nice. Really great Guy![[ENDHIGHLIGHT]]! He's a valuable employee!! read more

Technician didn't show up in the timeframe scheduled twice... First time is automatically rescheduled after a text was sent saying he was coming... [[HIGHLIGHT]]When called after the second time not showing up, he tried to cancel saying he felt concerned for his safety because I was upset he didn't show up....[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wasn't upset but wanted communication from him especially since I have to rearrange my work schedule and days to accommodate the repair...[[ENDHIGHLIGHT]] Your system....AI driven is terrible! There is no recourse except to cancel or reschedule an appointment... Even if it's not your fault that the tech doesn't show up when scheduled read more

He did a great job fixing our washer. He noticed things that were wrong that we were unaware of. Very professional and knowledgeable. Thank You read more

I reached out to Sears whem my stove stopped working after our solar panels were installed. We didn't know what the issue was but the technician who came out was able to pinpoint the issue and recommended a course of action to have it remedied (solar panel installers should have replaced our electrical panel prior to installation). Once that was fixed, the tech came out again and did an inspection, clearly explaining what the issue was and what next steps would be. The required part was ordered and in less than a week from the inspection, our stove was fixed. [[HIGHLIGHT]]Both technicians were kind, professional, and patient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Being a first time homeowner I sincerely appreciated the ease of service and support that was provided.[[ENDHIGHLIGHT]] read more

The service technician was great he was on time, very knowledgeable, I felt like he went above & beyond to get our dryer fixed! [[HIGHLIGHT]]Definitely deserved a 5 star review[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I was told someone would be here by noon. Then by 1:30 Then by 2:30 then by 2:59 It's after 3. No one is here[[ENDHIGHLIGHT]]. read more

I had an appointment time between 8 am and 12 pm they showed up at almost 2 pm. They only replaced 1 part instead of the 2 parts and my washer is still not fixed read more

[[HIGHLIGHT]]John was really very helpful, fixed our problem, and offered needed advice, as well as being very friendly and kind.[[ENDHIGHLIGHT]] We would trust him with any future repairs and hope we get him next time we need a repair! read more

I forgot to ask technician his name however [[HIGHLIGHT]]he was very informative kind and OUTSTANDING.[[ENDHIGHLIGHT]]

I scheduled a service with Sears two months ago. [[HIGHLIGHT]]Miguel Y, a technician, came to estimate the repair, but he missed my actual repair appointment three times![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Sears' phone system is automated, so you're left hoping and wishing for someone to eventually come and fix your appliance.[[ENDHIGHLIGHT]] On the fourth attempt, David came and repaired my microwave. He was professional and resourceful in completing the job. My one-star rating isn't aimed at David or Miguel--it's directed at Sears for their AI-driven communication issues between customers and staff. I wish David all the best and hope he finds a company that truly values his skills read more

Last week Aaron was our first repair technician and assessed the problem quickly and efficiently, had to order a door gasket, it arrived in the mail yesterday and this morning Miguel showed up and installed the part in a timely and professional manner. Both Aaron and Miguel represents your service center Excellently and seamlessly. I will recommend Sears services to my friends and family. read more

Aaron came out to remedy a door on my refer that wouldn' t close prope. He took it apart and indicated it was totally bent and would need a new part that was $1100.00 minus labor. WTF. He left me with the spring on my counter with screws. I reinstalled the spring and it works perfectly. Totally bummed with the service. I paid for a diagnostic but was't prepared to put the thing back together. Would like a response! Thank you. read more

I'm happy with the service and John was a pleasure to deal with. I really like how I was kept informed about when my tech was going to be at my house. Thank you read more

Aaron fixed our refrigerator and it seems to be working so far. He arrived early in the morning and repaired the refrigerator quickly. Very happy with his service. read more

Andy was personable, honest, very thorough, and taught us a lot about our dryer. I didn't realize how and where lint built up. We are grateful he came out! read more

Polite, competent, pragmatic, professional, and didn't try to upsell us. Even gave advice on an unrelated problem. Recommended.

Our Sears technician has been to our home 3 times now (not because of his work). Each time he is professional and thorough! Always very helpful, knowledgeable and explains everything to us! We appreciate all he has done for us and our difficult situation! read more

[[HIGHLIGHT]]Brian was on time and very professional.[[ENDHIGHLIGHT]] Since the model number was faded on the GE Washing Machine, he couldn't fix it because they need the model number to order parts. He called and it was assigned to another technician. read more

Brian was excellent, even though detailed to early afternoon schedule. provided options with fixing gas dryer or replacing with new. Just paid for service call but information provided was very valuable, as I now move forward in considering in replacing my +15 year old Magtag unit.--friendly, knowledgeable, and willing to answer all of my inquisitive questions. read more

Lawson was able to come in, diagnose the issue, order the correct part and get it fixed quickly.

Technician was knowledgeable and diagnosed the problem and after ordering parts fixed it quickly.

The Rating reflects the overall experience of using "Sears Appliance Repair" The first technician mis diagnosed the problem and never checked the machine for normal operation before he left. The second technician correctly diagnosed the problem and we determined that it was not worth it to fix. The second technician noted on the service slip that this was a Mis-Diagnosis. Now the struggle is getting a refund for the parts and service that was not needed - around $700. IT IS VERY DIFFICULT to get a human on the phone from Sears. I have yet to figure out how to do this after 15-20 phone calls all answered by a recording and leading to nowhere. The scheduling system is equally problematic. There was a failure in inputting our email into the initial request for service. All the phone recordings and questions push you back to the email - which never was entered. VERY FRUSTRATING!! ALSO - the part that were ordered from the technician had a near %100 mark-up from the Sears Parts Direct on line store - This is unacceptable. read more

Dossapointed on Sears Home Service for not showing up for appointment with no forewarning.

Thank you so much for showing up on time and being an amazing person John! John replaced my parents GE range circuit board. Was very professional and personable with my elderly parents! Highly recommended!!! read more

I was not expecting a good outcome since this was set up through my home warrantee company. Lawson was prompt, polite and professional. He quickly fixed the refrigerator after carefully checking the whole thing. He could have told me anything and I would have believed it and probably paid. Great experience, I would use them again. read more

Hi Daniel S. Hi Daniel. Remember me? You called this morning to say you'd be a little late. I told you great! Works out better for me anyway. You then didn't call, didn't show up, but marked my service as complete like you actually showed up at my home. [[HIGHLIGHT]]Leading to me to waste an hour of my time on the phone with your people then my warranty company.[[ENDHIGHLIGHT]] Thanks to your lack of integrity and laziness I gave to work harder. Thanks again! read more

5 the technician was very courteous came on time was very tardy very informative overall a pleasant experience

Tech went above and beyond to ensure the appointment was repaired, thank you!! highly appreciated and recommend...!!