Don't bother. I have been rescheduled twice, after them saying they were on their way. I wouldn't use this company unless you enjoy being kept waiting and rescheduled over and over. read more

Brian stuck with us and really tried to help samsung service is horrible to deal with.

The tech was a great guy and deserves a raise. Replaced the parts in a timely manner despite having to approve an additional part from the home warranty company. The 9nky complaint I have is with sears text message bots. The text alerts suck and I highly suggest if there is a way to disable them. The bot rescheduled me several times to the middle of the week into my work hours. I rescheduled to Friday's 3 times and despite adamantly trying to keep my appointments it'd reschedule me regardless of the options I picked. I just eventually gave up and left work to get it done. read more

In a word -- terrible. They do everything in their power not to help you. Service appointments are challenging to schedule, many weeks away, expensive and useless. If you like your money and your sanity, DO NOT DO BUSINESS with this clown show. read more

Technician was courteous and respectful. He made sure the appliances were working correctly before leaving.

This company is aka A&S appliance repair. My LG refrigerator stopped working , it is 5 years old. Come to find out you have to hire an LG certified repairman for LG refrigerators. Through my home insurance company they hired A&S appliance repair. This was July 26th. Service man arrived on time, checked everything out and came to the conclusion it was the compressor. I said "of course you have one in your van". HaHaHa Apparently the LG refrigerators are notorious for compressor issues. This serviceman looked sheepishly and said it needed to be ordered. Grrrr We had been without the refrigerator for2 days by now. He said that the next available appt September 20th. Omg I couldn't believe it. I called our home warranty company and they got it changed to 8/16/23. Today is 8/15 and I got a text today saying they (Sears) were rescheduling from tomorrow to 9/6/23. I called home warranty company and raised hell. I was so angry. If I just went with what was dealt me today it would have been a full 45 days without a refrigerator. Thankfully our home warranty agreed with me at how outrageous this whole thing was. They found another appliance repair service that'll be out tomorrow. BTW, the new compressor was shipped directly to our home so NO EXCUSES tomorrow. Sears is not the repair service I'll ever deal with again. read more

Worst place ever! Good luck on getting your things fixed in a timely manner I work there and it's all about sales not really repairing items for customers let alone seeing how long the customers wait for a technician to come out I felt bad for multiple customers. Best thing I ever did was leave the company. read more

Don't use this company! My refrigerator compressor went out 10 days ago. The service man came out and stated that he needed to order parts with a likely 2 week delivery time frame. He stated that if the parts arrived early that we should call and reschedule the appointment time to repair. Fast forward to yesterday and the parts all came. I rescheduled and confirmed through the craptacular automated telephone system that the tech would be here between 10-2:00. As needed I took the day off of work to let him in. The dude never shows and I don't get any calls. Finally I call the above mentioned craptacular telephone system and after 15 minutes of arguing with the robot behind the phone I finally talk to a customer person. Apparently the tech got sick and is unable to make the repairs. It is now going to be at least another 48 hours until they can send someone else. Thanks Sears Home Service for forcing me to take two unpaid days off work and living out of an ice chest for 2 weeks. A phone call ahead of time would have been helpful. This is why your company is folding up. Shitty customer service. You suck and I will never buy a Sears appliance again. read more

Scheduled on line. Nearest appt was 26 days out. They sent notices the day before and day of saying they were coming. An hour into the window, I get a computer call that no one is coming and I need to reschedule. On the website, the scheduler was broken. It is impossible to speak with a live human. Worst customer service ever. Avoid them if you have any other option. read more

Did not show up when scheduled. The local number goes to a call center somewhere. Customer service is no help. Absolutely do not recommend.

This is the worst company to deal with. A & E service repair, which is under their umbrella of repair shops, is also the worst. 1st, it's hard to navigate their robot answering service, can't hardly get a live person to talk to. Their repair people don't know their job. I had a guy "repair" my stove top and ended up with six screws left over and after he left, the house filled with gas. I turned off the main gas line and called, the robo on their line, it hung up on me because I didn't fit one of their " press this number if it's this". They didn't have an answer for a live person to talk with. I finally got thru to a live person, by answering or pressing for a different reason, and was told that I had to wait 8 days for the repair man to come back, they don't make emergency calls, even when they are the ones who caused the problem. Sears repair wouldn't handle this call either, saying that A & E would repair it in 8 days. I called LG, the maker of the stove, and even they couldn't get thru to a live person and they acknowledged that this was an emergency call. Check to see who handles warranty service before you buy a product. If it's sears and or A & E service repair out of Redding, Ca. Walk away. They don't care about customer service and most of the calls are handled out of country. read more

I really never leave negative feedback ever as I know that is the life blood of any business. But they are ridiculous. if it was not for our need for our tenants to have Thanksgiving dinner I would have cut them off at the estimate. $285 for a part I can buy on line and in 15 minute change. I do not mind paying a reasonable profit but that is unjustifiable especially since I told them what the problem was when I scheduled the appointment. I called Sears repair and spoke with a supervisor and they think that is ok. Really a part I can buy on Amazon for $30 and change in 15 minutes. I don't know how they sleep at night. I paid it, but would NEVER EVER USE THEM AGAIN!!!!! read more

I had a great experience with repair to my old washing machine. The repair Tech, Wyatt, was awesome. Very courteous, professional and friendly. Though he had to check a few things with a senior Tech, he obviously knew his business. I figure, my machine is older and likely some of the Techs may not be as current on them. But all in all, he got it repaired 100%. My machine is a Kenmore and Wyatt agreed, a lot of the newer stuff is junk and made to breakdown. I can count on one hand, the amount of times my machine has needed service. That's why I keep it. Now, good as new. I can't speak to the other negative reviews of the past, but Sears has obviously stepped it up on their service. I highly recommend Wyatt and Sears Appliance Repair.. read more

Dear Sears Home Services: The appointment to fix the door on the washing machine was for a somewhat indeterminate time, I'll give you that. But vague as it was, you were supposed to show up between 8 am and noon today. I stayed home from work. It's 12:01. You didn't show. You didn't call. Second time in a row this shit has happened, dudes. Second time in a fucking row. Now I'd like your logistics/scheduling IT consultant to: 1. eat rat poison, and 2. die .....so that I can show up late to his funeral and piss on his grave. Update: Technician arrived at 2:30. Also, props to my friend Novato A for opening up a far bigger can on Sears than I opened in this review: http://www.yelp.com/biz/sears-appliance-repair-pleasanton#hrid:cFGd4LzhI7zMJJv_fSfxeA read more

Thomas was our repair person.....Wow, he is amazing! Clean, helpful, quick working from diagnosis and repair. He was on time, very friendly and explained each step. He also showed me how to save money by adjusting both the rinse aid and detergent! (Dishwasher). He also called his base office to see whatever other applianes i may jave on a service plan so thay he could also complete a service on any other before leaving! I will definitely ask for him next time! read more

Dave W was the sears specialist that came and serviced my washing machine. He was exceptional. Polite cheerful and very professional. I give him a 10 Rating!!!! read more

I have two appliances under warranty with Sears. The ice maker on my refrigerator has stopped working numerous times. I tried calling to schedule an apt, If you have a warranty you can't schedule on line? They could not find my information. I asked to speak to a supervisor and they hung up on me. Two calls with RUDE employees and I just went back on line and said no warranty....... and got appointment. I had the original receipt to try and make it easier for them to find my warranty information and they did not want the information......hmm no wonder they are having customer service / sales problems.... read more

I called to have a tech come out to look at my microwave and there was never any mention of cost for the service call. A time was set and the tech arrives within the time frame and we chat about how I already had a tech come and repaired it over the summer, replacing the circuit board and some switches. We kicked around some ideas about what could be wrong and he says, "well let me have a look and see what I can find." Again, there was no mention of cost if he opened up his tool bag. After a few minutes I hear, "oh oh, and ask him what he found. And he reply's "just what I suspected, a burned out whatchamacallit." Now of course he used the right word for the name of the part but damn if I can remember. So he goes on to tell me that it is the part that makes the microwave magic happen and to repair this, will be well over 400 dollars and would I like to schedule an appointment to have it fixed. After I caught my breadth, I said not right now and that I was going to weigh my options. He then said well for today's service call it will be $89. Excuse me, and I went on to explain that when I made the appointment there was never any mention of a cost of $89. He then looked at me and said flippantly well what did you expect to pay to have someone come to your house to diagnose a problem. I then replied that I would expect to be informed of the cost up front when I made the appointment. He then tells me that if I decided to have him repair it the $89 would come off the bill which seemed fair. I reluctantly paid the charge and the more I thought about it, the more I resented it. I called the same number that I called when I made the appointment and noticed that my phone said I was calling Downieville, Ca. After trying to explain my situation to a women whom I had a hard time understanding, I finally asked to speak to her supervisor. She obliged and after a bit another gentleman answered who was even harder to understand but I explained my situation. Three times. He then asked me for other accounts that I had. I told him that I didn't understand what he was asking for. He irritably said, " do you have other accounts," and I again asked what it was he was asking for. I said, "do you mean Sears credit card accounts?", and he said, "ACCOUNTS, ANY OTHER ACCOUNTS." I gave up. After explaining myself one last time, he read from a prepared statement, "as far as the service charge was concerned, there was nothing he could do and if I would like to set up an appointment to have the microwave fixed 1/2 of the $89 dollars would be subtracted from the bill." I said excuse me but that isn't what the tech told me. He said that he was wrong. It finally dawned on me that I was talking to someone in a call center from another country that Sears contracts with, and when pressed the gentleman indeed said that Sears is just one of many companys that they contract with. I asked for a number of someone stateside that I could speak to from Sears and he repeated the same number that I had called originally.................................:( To sum it up.......... After reading all of the negative reviews here on YELP about Sears customer service, is it any wonder.......you are taking your chances when a problem arises. You will not talk to Sears directly because it appears that it is far cheaper to source out there call center to a 3rd world country. You will deal with someone who reads from a prepared statement, is very hard to understand and doesn't have a clue or cares about your situation. I WILL NEVER DO BUSINESS WITH SEARS AGAIN........ read more

My dryer went out and I needed it repaired fast. Looked online and saw Sears. I had always purchased Kenmore appliances from them, and used them in the past for repairs, so gave it a shot. I got an appointment for the next day. The technician came early, diagnosed the problem, fixed it very quicklyly (less than an hour). I paid the bill via credit card and he told me I would receive an e-mail receipt. I should have asked him for a breakdown of the cost, but I didn't. My bad. When the receipt came, I was surprised to see the part he replaced was less one third of the entire bill of $370. The rest was labor! For less than one hour's work. I called the number on the business card he gave me and it was a call center. The person who I spoke to (who I had trouble understanding) could not give me a breakdown of the bill other than what my e-mail receipt stated. Then, to top it off what was charged to my card was not the same as what was on the receipt -- it was more. I pressed him but he would not give me any more info about the bill -- said he didn't have access to that info from the technician. And then, he tried to get me to have a "free" consultation for all sorts of home services! I really got hosed by Sears. I will NEVER use them again. read more

What a joke they charged me up front then after taking the payment told us they had to order the part. Now they have cancelled on us 2 days in a row! Didn't bother telling us until the 4 hour window expired. Customer service is very poor at best. Stay clear read more

Bryan was punctual on both visits to repair the weather-strip and latch on my LG refrigerator. He called in advance to let me know of his approximate arrival time and kept his word. In fact on the first visit, he had stepped in to help another service person who had been delayed on other service calls. My satisfaction is complete and am glad I bought the service contract. Tom in Chico, CA read more

I think the center is understaffed. Took two days to have a (very nice) tech come diagnose why the frig wasn't cooling well. Took a week to get the new fan (thank Goodness my sister in Florida knew about packing your frig and freezer with bags of ice to save your food). The call center for assistance is an overseas call center. Sometimes I would get someone who was fluent in English, sometimes not. Scheduled to install new fan on Monday. Crossing my fingers. read more

I only gave a star because I had to.... Worst service company ever. Day of service call 3 times in middle of my timed appt. I called and they had cancelled apt without letting me know 4th appt they show up without parts 5 weeks is what it will work out to fix a washer if I'm lucky for a family with 5 kids and 3 adults. Run like hell from Sears!!!! read more

By far the WORST experience I have ever had with any company. I called them to fix the ice maker in my freezer. I was told it would be several days before they could send a repairman out, but hey it's just ice and it is the middle of winter so I went ahead and scheduled a repair date. I was told they would call the day before and give me a 4 hour window. The next day the tech called me at the END of the 4 hour slot to tell me he was just finishing up a job and would be on the way shortly. What he didn't tell me was that he was in Red Bluff!!! So he basically showed up at the end of the 5th hour. When he did arrive, he barely looked at the ice maker but proclaimed that he knew exactly what the problem was, but didn't have the necessary part and would have to order it. He placed the order and scheduled a follow up appointment. When that date arrived, I waited at home during the 4 hour time slot they promised only to have the tech once again arrive during the 5th hour!!! Fixed the problem and went along his way. Several days later, the ice maker once again quit working so I called them back because they "guarantee" their work and had to jump thru all these hoops again. All told, It took 4 visits and wasted almost 20 HOURS OF MY TIME to fix a simple ice maker. DO NOT EVER USE THIS COMPANY FOR YOUR APPLIANCE REPAIRS. I was hesitant to even give them one star, but YELP doesn't give you the option to give zero. read more