My appointment was the next day HE was on time at our scheduled appt. And you had the part in the truck!¡!!

I called the number provided. It connects you to another series of AI bots. The AI service bot specifically says "We are AI only. There are no live service reps". If you have an issues that is not either cancel or reschedule, the AI bot is no help. read more

The dryer was fixed at in one trip, he had all the parts with him. Nice congenial guy. Thanks. Kinda expensive though.

Rick was great to work with! He was very honest and upfront about the problem. I really liked that it was himself that came back to change the part, since he was the first one to look at it. Very professional! Highly recommend. read more

Friendly knowledgeable technician checked out washing machine to make sure it was in working order and also let me know how to improve the drainage system. I appreciate his help today-- thanks! My service call was covered by an extended warranty today so that was great. Also I didn't know that Sears was still in business so it was nice to have a good experience with them. read more

Quality service and professionalism. My tech was polite and on-time. He asked all the right questions and within 45 minutes, everything was fixed. Thank you. read more

Very friendly. Arrived when he told me he would be here. Fixed my problems with the wash machine

It is January 6th and we still do not have a working refrigerator. The problems began in October and none of your technicians have been able to fix our refrigerator. EPIC fail all the way around. read more

Yuriy dressed the part of someone who takes his job seriously. He was polite, patient while I helped empty the refrigerator, and knowledgeable about what was wrong and what needed to be done. He explained how to get parts that are not covered under the service contract. And he was quick and efficient. It was a pleasure to be his customer. read more

Fixed my fridge kind and profession but was surprised on how much the repair cost .. the labor was $476.17 and he was only here for probably an hour and a half. the parts were only 172.08 luckily the compressor was under warranty! TOTALS Part Total $172.08 Labor Total $476.17 Grand total $648.25 read more

Avoid at all costs. Made online appointment for dryer repair. Given window of time for the next day. One hour before arrival window ended, received a text that we are postponed full week. No number to call. Nothing. What a sham. Zero stars if I could. Horrible. read more

Extremely helpful. Great job. Worked with two technicians and they both went above and beyond to get my repair done in a timely manner. Very happy with the service. Thank you. read more

Kevin was friendly and spent time with me so I now understand refrigerator maintenance and cost/benefits of repair vs replace.

Set an appointment for my washer to be looked at on my only day off between the 1 and 5. Got my running around done in the morning to get home in time for the time window. A little after 12 i go to the bathroom figure i had a little time before the tech shows up. Come out to a text saying he has come and gone. It was only 12:17. WTF. Called the company. They noticed he showed up early and said they would send him back my way. Waited until 5 and he never came back. Called the company and they had no recollection of my previous call or what was said to me. I was out of luck getting my washer fixed. Why have me pick a time slot when you are going to come before it? That's fine I'll take my money elsewhere. read more

Sears Appliance Repair - Appliances & Repair Near Me

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The repairman was very professional. He was not the problem. The problem is that when I scheduled the service on my 17 year old Kenmore, they could have asked my refrigerator model number and determined that all parts and the unit itself were discontinued and out of stock. In other words, ZERO parts were available to fix my refrigerator. Instead, they happily rolled out the truck and spent 1.5 hours reviewing the refrigerator only to determine that the couple of parts needed no longer exist. Sears is a joke and needs to terminate itself. read more

The technician and service were fine, but was over billed and spoke to 5 different people who are all in other countries to try and get it resolved. They told me it would take 7 days to investigate it and then 21 days for the refund. They make it impossible to get ahold of anyone that can help and I cannot believe it takes that long for a refund on something they did incorrectly. I will not use them again, I have spent more time trying to get my refund than the technician spent at my house. If you get the email about servicing your appliances for a discount, do not do it, they will most likely mess your billing up as well. read more

absolutely the worst... Run far away, cancelled 8 times in 9 weeks. ordered wrong parts didn't bring the right tools had to go buy some and then still didn't have them. I sent my son to go purchase the rest of the needed tools to have the job actually complete. only reason they were still used was because the warranty company gave me no choice. read more

There seemed to be a leak coming from my refrigerator, the wood laminate under it and in front of it was bubbled up. My refrigerator was also making an unusual noise. Friends I spoke to, who had never repaired a refrigerator wondered if the water line to the icemaker/water dispenser was the cause. A Sear repair technician showed up and I paid the $130 + tax "show up fee." The technician took a panel off the back then a second technician (possibly a trainee) arrived. The two technicians fiddled with the icemaker/water dispenser and did not find anything to be wrong. They did find something was hitting against something else making the unusual noise. Neither technician could figure out the obvious leak. A week later I was able to get a local plumber to come and look at the situation. Within two minutes by pulling the water line up slightly he had determined there was a crack in the water line just below the floor. Why did the technicians not think to check the water line to the refrigerator when it seemed so obvious to people who don't even repair refrigerators for a living? Now I am out the $130 plus the money I had to pay a plumber. I even "chatted" with a "Sam King" online from Sears Home Services who said if the waterline was leaking just inder the floor then the technician would help me. Sam then later back peddaled and said no. read more

January 19I have a whirl pool electric range on January 19, 2021 Sears repair came to diagnose my oven and charged $371.17 for the repair and never came back I called numerous times and still haven't returned any of my money the worst business to take cash and not render services I requested my money to be returned March 2, 2021 and I still haven't received anything and my oven has never been fixed yet read more

I needed repair on my 5 year old washer and I called Sears and they came out the next day to service and repair it. The technician they sent was extremely knowledgeable and fixed the machine within 1/2 an hour and it works perfectly again. I buy a maintenance agreement every 2 years and it is so worth it. I buy all my products from Sears because I know they are reliable and always follow through with their agreements. In the future, I will continue to buy from Sears. Sam read more

I was in Florida when my pipes froze. The plumber repaired the pipes but did not deal with dishwashers or ice makers. CALLED Sears UGGGGH. First issue- out sourced person with poor english skills. Tell him about Dishwasher and Ice maker. Sets up appointment. Bill arrives and says no part available for dishwasher and dishwasher-too old Turns on valve for ice maker! Charges me $106.92 and leaves. "Buy a new Dishwasher" Drive 35 miles to Sears. Store closed forever!!!!!! Nice ride. Call Sears -Long discussion about charging me and rescheduling an appt. Appointment made. Next day of appointment comes and I get a call from new service man John. Not coming. Dishwasher is too old and he doesn't fix ice makers. Thanks SEARS for the $106 screwing! read more

The gentleman that came in to help us with our broken washer was very helpful and honest and told us exactly what we needed. The person that scheduled the appointment was very helpful and kind as well. I would call Sears again for the future if needed. read more

I was charged $95 for a repair man to come over and tell me they no longer make parts for my washer. This easily could have been said over the phone when making the appointment and saved me time and money. read more

Incompetent, unresponsive and uncaring. This is not the Sears we grew up with. We called Sears Repair Service in July to fix our overheating refrigerator. The technician came two hours late (no call or apology) then spent 30 minutes on his phone. By this time I had to leave and my wife was in a zoom meeting. She did however pay the bill, although the tech did not give her a copy of the bill. The technician did not fix the refrigerator either. Thus began 2 months of struggle to get a copy of the bill, an explanation of the "work" that was supposedly done and at this point, a partial refund that was approved for us in early August which we have still not received. If you do dare to use Sears, be warned that you will be dealing with overseas call centers and that there is no way to speak to local technicians. The phone reps are sometimes helpful, but are saddled with an extremely disorganized system. If they don't know an answer to something they will lie or transfer you to non-existent departments. This has been disillusioning and nightmarish, the worst customer treatment I've ever seen. read more

horrible experience. tried calling multiple times. complete runaround. what a shame. could not get them to look at my kitchen aide. numbers are routed to national and then international.. do not call!! read more

Had Sears come to diagnose a Kenmore Elite wall mounted microwave/oven combo. Microwave was not heating. Cost is $99 for "Diagnosis" Technician looked at microwave for 2 minuets, turned it on but never tested it or removed any covers. He wrote up a bill for 4 different different failed components said it will be $1200 to fix we declined, he left. Called Sears to complain, they told me there are NO refunds on diagnostics. Worst service experience ever. read more

The repairman was knowledgeable and friendly. He changed the part that needed repairing quickly. The only problem was the cost! The website PROMISED a discount for 1st time users and I was NOT given any discount!? Oh, the repairman arrived LATE. read more