I booked an appointment (with an AI agent), received a confirmation & narrower time window via text the night before, then at the time of my appointment I received a text saying they will not be able to come out and offered me a new appointment - IN 2 WEEKS! Tried to phone them, but they knew my phone number was linked to an appointment so I had limited AI options that did not help. BORROWED SOMEONE ELSE'S PHONE TO CALL THEM. Got a better menu, but still an AI agent. AI was not able to tell me WHY they cancelled at the last minute, or why I was pushed to the end of the line with an appointment 2 weeks away. AI told me there are NO live representatives and NO WAY TO LEAVE FEEDBACK. AI also told me they "understood my frustration" which was just infuriating because their f*ing robot Is obviously lying. HERE'S SOME ADVICE FOR SEARS: IF YOU CAN'T IMPLEMENT AI PROPERLY, DON'T IMPLEMENT IT AT ALL. I have used them for 20 years but never again after this AI fiasco. They deserve a zero, not a 1. read more

Peter, the technician who arrived to repair my dishwasher was polite, professional and efficient. He fixed the problem with no fuss and was on his way to his next appointment in less than an hour. Very impressed! read more

this is the second time that the same gentleman has come to my house for different things. He is very professional and ver knowledgeable, I can tell he is a good person read more

he figured out the problem very quickly, ran the machine through several different cycles while watching and listening for other problems. hopefully this has fixed the issues. read more

The tech was great...no problems with him. But notice that this company can't be bothered to react individually, but a canned response to every 1 star. That says plenty on its own. read more

Rocky was thorough, professional and explained different operating characteristics of her oven that I had no clue about.

Sears home warranty is a joke. My "repaired " dishwasher destroyed my kitchen and family room. I have been without a kitchen for almost 6 months. I asked to be cashed out, No...someone has to come evaluate it... it's on the DECK. So the repair man came and took pictures... nothing else can be done... i am asking to be cashed out for the dishwasher and refund my premiums for the last 6 months read more

Sears Appliance Repair - Appliances & Repair Near Me

I waited for one week to get a repair service. But the cooling problem was not resolved and they asked me to wait for another 12 days to get this service recalled. This is really a frustrating experience. Please never ever use Sears repair! read more

They were called thru our home warranty American Home Shield. I was given a total day window of 8-5 and guess what NO one came or even called. I missed a whole day of wages!!!! NO one with Sears or American Home Shield has helped me out in any way. So once again I have an eight hour window to sit and wait and hope that they might enough to actually send someone to take care of this. If you are thinking of purchasing a home warranty - Be aware of kind service AMERICAN HOME SHIELD provides Don't do it. Save yourself. read more

Peter was awesome. Got the job done quickly. Was polite and thorough. The sears service process however, is garbage. Trying to talk to an actual person is nearly impossible. When you do finally get to talk to someone they don't listen to a word you say. I simply needed to know if my snow covered hill would be a problem if I moved my appointment up. They couldn't tell me who was coming, nor would they let me move my appointment. Even though I could move it myself on the website. Seriously hoping to not have to deal with sears again. read more

After $700.00 the problem of the freezer not working continues. Will need to contact support again. :(

Greg showed up right on time . He was very professional, took lots of time diagnosing my dishwasher problem. I will definitely use your services again!! read more

Rocky was sent out to install a replacement part on our Zline wall oven as part of a no-cost warranty repair. The part had been mailed to us a few weeks before the repair. Rocky called when he was about 10 minutes out, which was appreciated, and he was friendly and knowledgeable. Good experience with Sears Appliance Repair! read more

Asked me for paper towels, left trash in my laundry room, left wipes he cleaned my washing machine with IN my washing machine. Washing machine still dirty. Will not use sears home services again!!!! read more

He did a awesome job.Thank you so much. I'm glad he was able to get fixed and he did it quickly.

Pete was awesome again. He was here a few months ago and did a great job then answering now. Very professional, kind and clean! Experience shows... read more

Quick turn around time for appointment and helpful repair. Got my dishwasher up and running again in short order.

He wasn't able to fix the washer due to lack of replacement parts but he was very knowledgeable and pleasant

Terrible service!! Ive been waiting 4 months now, without a refrigerator and no one is helping me. I spend hours on the phone with people that arent helping me! I have a family, i have kids i need a refrigerator. The technician has said multiple times its non repairable and they keep sending him out! read more

Service was exceptional. He was on time, explained what was wrong and solved the problem. very professional, well mannered and patient individual. read more

It is not fixed, and no communication about when it will be fixed. I have 1/2 a fridge that works since October!!!

He was friendly, efficient, and knowledgeable. Although he couldn't fix the washer, he was very helpful on the best brands with the fewest problems. read more

My husband was lied to by the technician "Greg". Order # 000822841620788. Greg said we needed a new capacitor, part W195618. When he "ordered it" and by that, I mean he went and picked it up, he said it was the wrong part. So he put the old capacitor back in my washer and used the new clamp from the new package. When asked why he is only using the clamp, Greg told my husband that the part was the wrong one, so he put the old one back and used the new clamp. I also scheduled to have a clean and maintenance done at the same time, since he was here anyway. He told my husband that the machine was clean and did not need it. He then had the audacity to charge my husband over $400.00 for a clamp and a service call. This WILL be turned over to my attorney! To make matters worse, there is not way to contact them. . ! read more

I was told there were no companies available to do the maintenance. This has been the case for the past 2 of 3 yrs. I scheduled my own maintenance visit and never saw anyone you supposedly sent. Doesn't do me much good anymore to have a warranty plan when I can't get service. Plus it takes forever to work your way thru the process to actually talk to someone. read more

good service technician he did quality work and completed the job in a timely manner

It sounded like I was speaking on the phone to someone in India. I was given absolutely no helpful responses to the questions I asked. So I hung up and reached a very friendly woman at Jeffrey's appliances who answered all my questions. They will be coming out for the repair on my dishwasher, and if needed I will purchase a new one from them. I expected better, Sears. read more

I used to be a big proponent of this business, but after the last few experiences I can no longer recommend it. I purchased a set of tires there that were over $1000 dollars. About a year later, I needed a nail removed from one. They wanted to charge me $20, and when I told them I had purchased the tires there, they just said "You should have bought the Road Hazard Insurance". Note: Les Schwab repairs flats for free. I again had a tire with a slow leak, they could not find any problems with it. They claimed they broke it down and remounted it, but there was no improvement. At that time they told me my brake pads were "metal on metal", which I was suspicious of, since I never heard any noise indicating any such issue. They gave me a high quote for the front, but never bothered to look at the back. Although the pads were very low, to say they were "metal to metal" was an exaggeration. It was irresponsible to not check the rear pads, as it was also almost time to replace them. The final straw was after making an appointment the previous week for an oil change, I waited for over an hour for service, only to discover my car still sitting in the parking lot where I parked it, with no sign of it moving any time soon. As I observed the shop, there were 6 cars on lifts with only one employee working. I finally asked for my keys back and left. I doubt I will be returning for any reason. read more

Scheduled an appointment online. Received a confirmation email and text the day of my appointment. They were supposed to arrive between 1-5 pm. When they had not arrived by 5 pm I looked online at my appointment and they just had rescheduled it for the next week. Never contacted me to tell me they wouldn't make it. Tried calling them and no answer, very frustrating! read more

Horrible! They were called through our home warranty to repair our refrigerator. First it took 5 days to get here. Then the guy tells us it will take a week for parts to get here and he can't come until 2 days afterwards. We ended up finding another appointment sooner only to have them emails us the day off to say we are now bumped for another week. My husband called for an explanation, which was they didn't have a speciality technician available today(after we had rearranged out day to be here) and the first available appointment isn't for another week! They gave us 90 minutes notice they weren't coming! How do we know they won't do this to us again. Meanwhile we have no refrigerator. They are horrible. Do not use them! read more

They charge almost double per hour the local going rate. They took 7 weeks to come back once the part had arrived. However, they are literally the ONLY option for this brand of fridge. Yikes. read more

We had a refrigerator that interior light wouldn't work. The tech spotted the problem and determined it was a wire we broke when the doors were removed to move the refer from Arizona. A very simple fix and we are back in business, or I should say, the mother-in-law is now happy. Can't beat that kind of service, can you? read more

The serviceman arrived early, and called ahead, so I knew to expect him. He immediately was able to diagnose the problem, given the symptoms I described. He pulled out the fridge and verified the problem and fixed it. Described what he was doing and why, so I was in the picture. All fixed! read more

I VERY MUCH REGRET MY RECENT SEARS APPLIANCE PURCHASE AND RECOMMEND THE PUBLIC NOT PURCHASE APPLIANCES FROM SEARS. I am a long time Sears customer who has purchased many Sears Kenmore Elite refrigerators, washing machines, clothes dryers, etc. for my personal residences and income properties. On 10/01/16 I purchased another Sears Kenmore Elite refrigerator, washing machine and clothes dry; purchase receipt total over $6,100 from the Spokane Valley, WA Sears store. I also purchased the extended warranty's for each of the products. The refrigerator did not last even three (3) years. The service technicians have been to my residence four (4) times to fix the refrigerator; they replaced the refrigerator computer "mother board", compressor and two other parts. The refrigerator still does not work. Today was to be the fifth visit by the technicians; however, they sent the technician to an address in a different state! When I went to the Sears store today in Spokane Valley, WA the store manager ("Kim") was indifferent and void of basic customer service skill (yes, it's true; I am not making this stuff up. The technician telephoned me and said he was on his way, he referenced an address in Tucson, AZ; not my residence in northern Idaho). To say the least, I am frustrated and upset with Sears. I have experienced: - Extended telephone "hold" times (up to 40 minutes) with each call to the Sears "customer service" and warranty departments. - Indifference and incompetence demonstrated by Sears personnel - Sears inability to repair the refrigerator after four (4) repair appointments (we have been without a refrigerator for 6 weeks now). - Sears personnel, including the Sears store manager, would not provide me with Sears Corporate office contact information, or any "complaint resolution" contact information. read more

I had my oil changed, tires rotated, brakes worked on and brake fluid changed today. Great experience. Staff very helpful and knowledgeable. I would recommend them and will return for my auto needs! read more

A better experience could probably be had at Walmart, although that's not where I'd suggest you go. If you go into Sears Auto to get snow tires put on your front wheel drive car, tell them you want them put on the front BEFOREHAND! I spent TWO AND A HALF HOURS waiting for them to put two tires on my car and they told me they put them on the back wheels. Not a good idea, even common sense says that isn't right. when I left and got home (slipping and sliding the whole way) I realized MY tires were not in the trunk like I was told, so either way I would have had to go back. when I did get back there I had them put the snow tires on the front, (I noticed a complete difference in driving) and that took another hour. Afterwards I asked for a partial refund, discount, coupons, anything! And could not be helped. Definitely will not be back or suggest this store to anyone. Dave was kind and sort of apologetic but that's not enough to make up for the experience I've had. Save yourself the anger and an entire day spent waiting and go elsewhere. read more

The service tech was congenial, knowledgeable and thorough in his work on our range. He analyzed the perpetual problem with the range oven light, and he identified a defective socket, which would cost $165 to repair. In hind-sight this socket has been defective (probably a design issue) since we purchased the range. It seemed (in the beginning) that light bulbs did not last very long, and over the past couple of years the problem seemed to get bad enough so we stopped replacing the bulb. Finally we decided to have it looked at through Sears service. The answer was not very satisfying - $165 for a new light socket seems quite high with no guarantee that anything would be any different if we were to have the socket replaced (perhaps from a poor design). All that said, we are not satisfied with the range design, however the Sears service was fine by identifying the real problem. We certainly would not buy another range of this type. read more

I bought a used Mazda2 from someone on craigslist, and trusted these guys with an inspection. They found a small issue with an axle, but overlooked some very obvious damage to the alternator, cold air compressor, serpentine belt, and 2 hoses. Had they told me how severely the car was damaged, I never would have bought it. So far I've spent over $2000 getting the car repaired... thanks for letting the previous owner scam me. read more