We thought this hotel was going to be great but from the start we had issues. We booked a room on…read morethe Penthouse floor and the room was outdated and mediocre at best. I have stayed in nicer hotels in Mexico. Also, when we tried getting someone to wait on us at the pool and the Blake Restaurant, they basically ignored us until we said something. Also, the food was mediocre at best as well. It had no flavor. Also, we were told that the Steakhouse was closed on Sundays by two different employees. Come to find out, it was not closed after all. They need to get all of their employees on the same page. Also, we were never greeted when we arrived as well as when we left. We won't be staying here again. Since we paid alot for a two night stay, the hotel should have been excellent.

Establishment trying to rebrand, see reviews at: The San Luis Resort, Spa and Conference Center…read more Expect to be nickel and dimed, expect to be charged for a resort fee at the time of purchase and then again upon departure, expect your complimentary continental breakfast to be billed at $25 per day for tip and taxes. Expect them to leave all details out and then snake you on the exit.. Expect no less than mold in your bathroom walls (check behind that cheap wallpaper that's coming off), expect all your bathroom fixtures to be loose or broken, expect your toilet to barely function and plumbing to be rusted out. Expect when you go to the spa to be overbilled the following day for the next level service you did not get. Expect the spa to further bill you for an automatic 25% tip you did not approve. Expect the front desk to tell you they will follow up because they have to get a hold of the hospitality department or the spa department or the billing department or the refunds department and expect to be that football being tossed around... Use your American Express at this hotel It is your only saving grace... Godspeed.

**This review is based solely on the restaurant/bar area.**…read more I'm a longtime Hilton Honors guy, but I only came here a couple times for lunch. I love nooks and crannies, and the bar/restaurant area is full of them. The food menu here is diverse; so is the drink menu. My only issue with the drinks is that they have only one IPA available. Still, I'm a repeat customer.

I'm glad they finally renovated this place. Back to a five star review. However, I will mention it…read moreonce again the AC had an issue. We had to call maintenance to come take a look at it. Team Hilton, why do you guys book rooms without checking the ACs. That should be standard protocol to make sure every single AC is working. Other than that, we had an amazing day, like I said the renovation here is great. They did a great job. AC blows cold. Beds are comfy. The pool is amazing, the Jacuzzi is amazing. Service is good like I said we will definitely be back here again. I'm glad I was able to give them a five star review after all the improvements.

Best place to stay Great views…read moreWonderful condo The beauty of the grounds are amazing Umbrella and chair services are amazing

Beautiful condo with awesome views directly on beach and Gulf, no busy street to cross. Friendly…read morestaff and checkin was simple. Prices were reasonable in October. The only real downer was no washer/dryer in the unit, but they advertised a laundry facility in the building; however, when we asked where it was located, we were told that it was for condo owners only.

This is our second stay at Diamond Beach. We've stayed in 2 different units, and both have been…read moreextremely nice. Comfy furniture, large bathrooms, and roomy spaces. The balconies are gorgeous--the higher floor this time has a better view above the palm trees. Both times we've been here have been in January, so we haven't been able to use the outdoor pools or the lazy river. The indoor pool is large! There's a great game room, a movie theater, and a gym on the property. Everything is access-controlled, so you feel safe. Getting to the beach is about a 5-minute walk. This is a beautiful place! We booked through Ryson Vacation Rentals both times. Great communication, easy check-in and check-out process.

We stayed at the Diamond Beach Resort in Galveston for a long weekend. It is a fantastic resort…read morewith many amenities. Greg, the Director of Operations is the ultimate professional. He sincerely cares about his residents and renters and is willing to go above and beyond to accommodate everyone's needs. Specifically, we stayed in Diamond Beach unit 218. Great condo. Clean. Well equipped. Lovely. Pretty. Good location. Beautiful. It was a terrific unit at the end with an awesome balcony and great views. We booked through Sand n Sea. Great company. We booked with Jolene. She was terrific. We loved working with her. She was fantastic. Will book with her again AND will recommend her to friends and family! Very nice and professional! A very good company! Overall, we had a wonderful family getaway and will be back for sure!!

Great experience, helped with my tension headaches for sure , Evryone was great. I recommend this…read moreplace .

Hung out here on Saturday and there's been much improvement in the service, hence the star upgrade…read more I think we had about three different cocktail waitresses serve us during our stay - which lasted well past sunset. They were all speedy and friendly, helpful when it came to selecting cocktails and food. Chocolate martinis are still delicious, as are the fruity frou-frou drinks - but not that strong. And each time I got bubbly or a mimosa, it was warm. I still drank it, but meh. Drinks are still more than you'd want to pay for a not-so-stiff drink, but what hotel bar isn't pricey? I spent probs more than $100 just on myself, so I rec just buying a bottle. You have to have a wristband to access the pool and get towel service; not sure how to get a band if you're not staying at the hotel. I guess you could always rent a cabana. Which are pretty pimp. Flat screen TV, couches, fresh fruit, bottled water and of course, poolside view and VIP service. Cabanas sell out fast, so book early (weeks ahead, not days) if you're gonna drop in on a weekend. The crowd here is an even mix of families, hotties and regular Joes, which I like. I did, however, notice a lot of hot moms with their kiddos. Great idea for those moms looking for a quick getaway that can entertain both adults and youngsters. Potties: Please use them. Don't go in the pool. As added persuasion, the restroom inside the main lobby has a tub of fragrant salt scrub that's complimentary. They also have foot showers, a mojito bar, wet bar, hot tub, kiddie slide with a grotto. There's a no-smoking rule here. I'm not a smoker, but I wanted to enjoy my Hight Cigar and feel all baller like. Ah well, I'll save it for another day.

After booking a two-night stay at the Grand Galvez, we canceled our reservation within an hour due…read moreto a very disappointing experience. We then booked a room at The San Luis Resort, and the difference was night and day. From the moment we arrived, the staff at The San Luis Resort made us feel genuinely welcome. The front desk agents were warm, professional, and attentive. After learning about the inconvenience we experienced at the other hotel, they even sent a thoughtful gift to our room, which was a wonderful gesture and greatly appreciated. Our room was exceptional, with beautiful ocean views and a spacious, comfortable layout. Everything about our stay exceeded our expectations. The outstanding customer service, luxurious accommodations, and attention to detail made this a truly memorable experience. We would absolutely stay here again and give The San Luis Resort a well-deserved five-star rating.

I unfortunately cannot recommend The San Luis Resort for overnight stays prior to a cruise. While…read morethe rooms themselves were nice and had great views, our experience overall did not meet expectations given the price. During our stay, we encountered several issues. We had requested that our luggage be divided between two rooms, but all items were delivered to one room, and we needed to move them ourselves to another floor. At check-in, we were informed that a discounted rate could not be applied to one of the rooms due to hotel policy, despite the occupant qualifying. We were also charged a resort fee that included access to amenities such as the outdoor pool and lounge area, which were not available during our stay due to a private event, as well as Wi-Fi service that we experienced as intermittent. We requested a pack-and-play at check-in, but it was not delivered until several hours later and only after a follow-up call. Food pricing was also higher than expected. For example, we were charged $10 for a peanut butter and jelly sandwich with fries for a child, which felt high for what was provided. At checkout, while managing luggage with toddlers and a disabled member of our party, we did not receive assistance from staff in transporting bags to the shuttle area. We had confirmed a cruise shuttle pickup time of 11:25 am at both check-in and check-out; however, by 11:45 am the shuttle had still not arrived, and it did not show up until closer to 12:00 pm despite multiple calls to the front desk. Finally, we were told that a manager would follow up regarding these concerns, but we did not receive a call. Given this experience, I also informed our travel agent so they are aware when making future recommendations. Based on our experience, we would choose to stay elsewhere in the future.

This is a beautiful hotel! The high ceilings, shutters, and fast and friendly check in was top…read morenotch! The best were very comfortable. Every review on here I hit the spot when it come to how beautiful the hotel is. Why I took a star away.. the wet dog smell when the air stop blowing in our room caught me off guard and was unexpected and the shower wasn't the cleanest.

To begin, this experience is based on staying here and attending a conference as well…read more The staff were friendly and helpful (maybe not the valet but that is a different company). The room is lavish and you can see that they pay attention to detail when choosing furniture and fixtures. However, for the price versus quality, it is not somewhere I would likely choose to stay again. The beautiful rooms are gilded, with your standard problems found in other not as nice hotels. The faucets and shower heads are not cleaned with toothpaste and soaps still affixed to them. The historic looking bathroom door is missing part of the original fixtures so you have a peephole into the sanctum. The minifridge is even more mini than normal. Despite two beds there was only one seat at of one bed. Nitpicks, but odd.

This Place is Amazing it has fresh rooms nice beds and the beds are clean and it's the best hotel…read moreever

My family and I have been staying here for years whenever we want to get out of the city and spend…read moresome time by the water. That being said, I honestly can't say we've ever had a stay that felt like a true 5-star experience. When you first walk in, the hotel makes a great impression. It's beautiful and captures that classic early-1900s historic hotel vibe it's clearly going for. The lobby smells amazing, and everything feels crisp, clean, and welcoming. Unfortunately, that feeling doesn't extend much past the lobby. The hallways leading to the rooms are often muggy and don't smell particularly fresh. Sleep can also be difficult since the walls seem very thin -- you can easily hear hallway conversations and noise from neighboring rooms. If you're paying extra for a beach view room, just know that the "view" may involve looking past a large carport structure, which takes away from the experience. Also, the shower in the room we had this last time was unbelievably small. Taller friends had to duck while in the shower. The bar service has consistently been disappointing over the years. It never seems like there's enough staff, which leads to long waits. Food options within the hotel are also limited, and if you're someone who likes snacks between meals, definitely plan ahead because grab-and-go options are hard to find and restaurant hours aren't especially convenient. We keep coming back because of the location and tradition, but there's definitely room for improvement to make the overall experience match the beautiful first impression.

We stayed at the Mansard House in Galveston and honestly loved it…read more First off... adult-only? Huge win. No kids running up and down the halls, no random yelling--just peace and quiet the whole time. It felt like a vacation from everything. The place feels more like an apartment than a hotel, which we liked a lot. You get private parking with a gate code, so no stressing about your car or finding a spot. When you walk in, you notice the charm right away. It's got that older style with a lot of character, but still feels clean and comfortable. At night it was super quiet. Like "are we the only people staying here?" kind of quiet. We even joked about it a couple times. If you want a chill place to stay without all the noise and chaos, this is definitely a good pick. We'd come back for sure.

I've always loved this house, even in its disrepair and abandoned stage... now it's simply…read moregorgeous! They did such a great job renovating and bringing it back to life. It's incredibly clean and the decor is a perfect minimalistic style that complements every room. I especially love all those tile works of art! There isn't always a concierge readily available so be prepared for that. The employees I did speak with were very friendly and accommodating! The lack of staff running around and the glorious fact that no children are allowed, make for an extremely quiet and calm haven. While they offer food in the morning, there is no bar so don't forget to BYOB if you're spending an afternoon in the pool. Be sure to also bring any ghost hunting stuff you've got if you want to say hello to the spirits.

I think this place has potential once the renovations are done. Our room was clean, but definitely…read moresome areas like the tile and bathroom fixtures needed updates. Our bed was comfortable, yet springy and a little noisy. The people above us made lots of noise. If a place is not that crowded, they should really work on spreading customers around and automatically placing them in the renovated rooms. We used the washer/drier and the washer left all the soap on the items we washed. Cleaning staff were super friendly!

Outdoor area was great ! Except i was told the pool was heated as well... not just the hottub…read more. however my children and i still enjoyed both. The rooms... they were bare minimum.. the ceiling fan was so loud like it is loose from the ceiling.. there was built on dust on the ceiling.. the shower curtain hooks were rusty. The room did its job for us to sleep but to stay in and relax?? No thanks... holiday inn please update your rooms!! From floor to ceiling.