**This review is based solely on the restaurant/bar area.**…read more I'm a longtime Hilton Honors guy, but I only came here a couple times for lunch. I love nooks and crannies, and the bar/restaurant area is full of them. The food menu here is diverse; so is the drink menu. My only issue with the drinks is that they have only one IPA available. Still, I'm a repeat customer.

I'm glad they finally renovated this place. Back to a five star review. However, I will mention it…read moreonce again the AC had an issue. We had to call maintenance to come take a look at it. Team Hilton, why do you guys book rooms without checking the ACs. That should be standard protocol to make sure every single AC is working. Other than that, we had an amazing day, like I said the renovation here is great. They did a great job. AC blows cold. Beds are comfy. The pool is amazing, the Jacuzzi is amazing. Service is good like I said we will definitely be back here again. I'm glad I was able to give them a five star review after all the improvements.

We thought this hotel was going to be great but from the start we had issues. We booked a room on…read morethe Penthouse floor and the room was outdated and mediocre at best. I have stayed in nicer hotels in Mexico. Also, when we tried getting someone to wait on us at the pool and the Blake Restaurant, they basically ignored us until we said something. Also, the food was mediocre at best as well. It had no flavor. Also, we were told that the Steakhouse was closed on Sundays by two different employees. Come to find out, it was not closed after all. They need to get all of their employees on the same page. Also, we were never greeted when we arrived as well as when we left. We won't be staying here again. Since we paid alot for a two night stay, the hotel should have been excellent.

Establishment trying to rebrand, see reviews at: The San Luis Resort, Spa and Conference Center…read more Expect to be nickel and dimed, expect to be charged for a resort fee at the time of purchase and then again upon departure, expect your complimentary continental breakfast to be billed at $25 per day for tip and taxes. Expect them to leave all details out and then snake you on the exit.. Expect no less than mold in your bathroom walls (check behind that cheap wallpaper that's coming off), expect all your bathroom fixtures to be loose or broken, expect your toilet to barely function and plumbing to be rusted out. Expect when you go to the spa to be overbilled the following day for the next level service you did not get. Expect the spa to further bill you for an automatic 25% tip you did not approve. Expect the front desk to tell you they will follow up because they have to get a hold of the hospitality department or the spa department or the billing department or the refunds department and expect to be that football being tossed around... Use your American Express at this hotel It is your only saving grace... Godspeed.

Convenient, Yummy & Quick…read more We walked down the seawall to the Courtyard by Marriott to buy a coffee and buy breakfast because our hotel, the (Galveston West Beach Inn) was horrible. The Courtyard by Marriott has a Starbucks in the lobby and also a bistro where you can purchase food. We had the French toast and breakfast burrito. Both were excellent! Very fresh ingredients served to us quickly, which was great since we needed to walk back to our hotel and checkout. I would totally recommend breakfast here and we will probably stay at this hotel next time we're in town for a cruise. Delicious! Perfect portion sizes.

We booked this hotel for our family vacation for the convenience of it being near the beach. We…read moreprepaid our hotel through booking.com with the confirmation info for our check-in. During the process we were told that there was no confirmation of payment to the hotel from booking.com and that we needed to put another card on file. We went ahead paid for our room with the other card and were advised that after they received an email confirmation from booking.com, we would get a refund back to the second card we ended up putting on file. On the date of checkout we were told that they finally received the confirmation through booking.com and that it would be 3-5 business days until we get refunded. After being gone for about 7 days on our cruise we didn't receive any refund. Day 8 when we finally got back on land we called the hotel and were given the run around. The manager said she was looking into the situation and that she would give us a call back, she never did. When we called again, the representative told us that the manager stepped out and wasn't available to help us at the moment. I don't know what's going on with this hotel but we've used Marriott before and never had any issues like this. This group here is unprofessional, and need to get it together. This hotel double dipped money from us, and not just our room. But our travel companions as well. Since they don't want to be honest and professional, I'm disputing the charge through my bank. Never again Marriott Galveston, never again.

This was the first time I've stayed over and gone to the spa, though I've been a longtime patron of…read moretheir bar. We had a blast! The Spa - Sooo relaxing. The lighting is perfect in the relaxation lounge. There is champagne, snacks, even cucumbers for your eyes. I had a facial first, then the grapefruit massage (TX Ruby). There is so much to the facial; I was delightfully surprised each time I thought it was over that it wasn't over and a new treatment began! Both massage therapists' hands were pure magic. The only things I'd advise them to do differently is: no oil in the scalp massages, and less steam on the face during the facial. (Or ask the client beforehand) The Room - 501, Audra's room, the only option as far as I'm concerned. Spectacular view of the beach and ocean. Bring all your ghost hunting equipment. She preferred to speak through my witchboard, but there is a ouija board already there and set up for you! It was the cherry on top. The rest of the "normal" amenities were great, though I would've preferred a simpler shower (I needed an instruction manual haha), and a simple shower as well as an antique mirror would've matched the rest of the room much better. The interior designer needs help all over the place here... owls and monkeys amid jungle leaves at a beach hotel? No. And they really should've left the cream colour instead of the pink everywhere (the exterior paint especially) but that's just my opinion. The Pool - Fabulous! Perfect temperature and wonderful drinks, albeit a bit on the pricy side. The hot tub was a perfect temperature too, even if you just put your legs in. All in all, a marvelous stay but an expensive one.

My family and I have been staying here for years whenever we want to get out of the city and spend…read moresome time by the water. That being said, I honestly can't say we've ever had a stay that felt like a true 5-star experience. When you first walk in, the hotel makes a great impression. It's beautiful and captures that classic early-1900s historic hotel vibe it's clearly going for. The lobby smells amazing, and everything feels crisp, clean, and welcoming. Unfortunately, that feeling doesn't extend much past the lobby. The hallways leading to the rooms are often muggy and don't smell particularly fresh. Sleep can also be difficult since the walls seem very thin -- you can easily hear hallway conversations and noise from neighboring rooms. If you're paying extra for a beach view room, just know that the "view" may involve looking past a large carport structure, which takes away from the experience. Also, the shower in the room we had this last time was unbelievably small. Taller friends had to duck while in the shower. The bar service has consistently been disappointing over the years. It never seems like there's enough staff, which leads to long waits. Food options within the hotel are also limited, and if you're someone who likes snacks between meals, definitely plan ahead because grab-and-go options are hard to find and restaurant hours aren't especially convenient. We keep coming back because of the location and tradition, but there's definitely room for improvement to make the overall experience match the beautiful first impression.

Best place to stay Great views…read moreWonderful condo The beauty of the grounds are amazing Umbrella and chair services are amazing

Beautiful condo with awesome views directly on beach and Gulf, no busy street to cross. Friendly…read morestaff and checkin was simple. Prices were reasonable in October. The only real downer was no washer/dryer in the unit, but they advertised a laundry facility in the building; however, when we asked where it was located, we were told that it was for condo owners only.

After booking a two-night stay at the Grand Galvez, we canceled our reservation within an hour due…read moreto a very disappointing experience. We then booked a room at The San Luis Resort, and the difference was night and day. From the moment we arrived, the staff at The San Luis Resort made us feel genuinely welcome. The front desk agents were warm, professional, and attentive. After learning about the inconvenience we experienced at the other hotel, they even sent a thoughtful gift to our room, which was a wonderful gesture and greatly appreciated. Our room was exceptional, with beautiful ocean views and a spacious, comfortable layout. Everything about our stay exceeded our expectations. The outstanding customer service, luxurious accommodations, and attention to detail made this a truly memorable experience. We would absolutely stay here again and give The San Luis Resort a well-deserved five-star rating.

I unfortunately cannot recommend The San Luis Resort for overnight stays prior to a cruise. While…read morethe rooms themselves were nice and had great views, our experience overall did not meet expectations given the price. During our stay, we encountered several issues. We had requested that our luggage be divided between two rooms, but all items were delivered to one room, and we needed to move them ourselves to another floor. At check-in, we were informed that a discounted rate could not be applied to one of the rooms due to hotel policy, despite the occupant qualifying. We were also charged a resort fee that included access to amenities such as the outdoor pool and lounge area, which were not available during our stay due to a private event, as well as Wi-Fi service that we experienced as intermittent. We requested a pack-and-play at check-in, but it was not delivered until several hours later and only after a follow-up call. Food pricing was also higher than expected. For example, we were charged $10 for a peanut butter and jelly sandwich with fries for a child, which felt high for what was provided. At checkout, while managing luggage with toddlers and a disabled member of our party, we did not receive assistance from staff in transporting bags to the shuttle area. We had confirmed a cruise shuttle pickup time of 11:25 am at both check-in and check-out; however, by 11:45 am the shuttle had still not arrived, and it did not show up until closer to 12:00 pm despite multiple calls to the front desk. Finally, we were told that a manager would follow up regarding these concerns, but we did not receive a call. Given this experience, I also informed our travel agent so they are aware when making future recommendations. Based on our experience, we would choose to stay elsewhere in the future.

A Sunday - Monday stay…read more We celebrated Valentine's the first Sunday-Monday in March in hopes of having the Island to ourselves. Instead of staying at the big hotel on The Strand, we decided to try Schaefer Haus. With two homes to select from, we selected what is Room 2 in the main haus. It is beautiful and filled with antique furnishings. Tammy and the rest of the staff are lovely. Tammy filled us in on the Happy Hour and Breakfast details and showed us our room; what is listed as the Freiberg (and now known as the Laura or Room2.) The room is comfortable. The bathroom includes a claw foot tub with shower head. There are three rooms available on the second floor and two on the third. Okay, here we go. (Let me first say, we have every intention of staying here again.) We arrived early. When we were shown our room, Room 1 and 3 were being cleaned and unoccupied. I was delighted at the idea of having the Haus to ourselves. Within an hour, both rooms were filled, as well as the third floor. As sound travels, I quickly realized there were some flaws in privacy. For instance, there is a second door in the bathroom that is right by the toilet. If opened, it would be into the space at the top of the stairs on the second floor shared by the three rooms. There is a gap at the base of the door that you could pass a stack of two magazines under. On the opposite side of the toilet is the window that is used to gain access to the private balcony. Only a sheer black curtain provides coverage from the two houses across the street. After dark, I turned the bathroom lights off and used the romantic amount of light that comes in through that door I was speaking of earlier. The actual bathroom door in no way secures to the door frame. That said, it stayed closed anytime one of us was depending on privacy. Let's talk sound. Around 2AM, Room 1 or 3 decided it was time to listen to some soothing sounds of Trip-House at volume 11. Okay. This did not wake me, but it woke the husband. However, around 3AM, what sounded like a man and woman began screaming violently at one another. This did wake me with deep concern. Ten minutes later - all quiet. We found out after breakfast, the music was coming from Room 1. Lastly, security. There is a tiny knob on Room 2 that acts as a dead bolt. Lock it! At least twice during the night someone vigorously checked our room doorknob as if they were confused about which room was theirs. Monday morning, breakfast was delicious. While there were no mimosas (which are available on Saturday and Sunday,) the quiche was fantastic and the bacon crisp! Coffee, water, juice, and milk were also available. Schaefer Haus should definitely be on your list for a stay on The Strand!

This house is perfect for a weekend getaway and deserves more recognition. Tammy is an amazing host…read moreand the staff here is very accommodating to every guest's needs. Additionally, the rooms were very kept together and clean. I would recommend the Schaefer Haus to anyone looking for a historic home away from home on the island.

Home2 Suites by Hilton Galveston was honestly much nicer than I expected and ended up being a…read morereally solid stay. There were four of us, and the room felt surprisingly spacious with the pullout couch, balcony, and overall layout. We were directly across from the ocean, which made the stay even better. The location was excellent, the room was quiet, and parking was easy with plenty of available spaces. The staff was very friendly and let us check in early, which I greatly appreciated. The hotel has a fairly late at 4 p.m. The included breakfast was a nice bonus, and overall the hotel felt clean, comfortable, and well maintained. For around $160 for the night, I thought it was a good value for being right by the water. That said, I genuinely do not understand the $10 per night parking charge. They have you place a slip on your dashboard showing your length of stay, but we were sitting on our balcony overlooking the pool and parking lot until 3 a.m., and not once did we see security driving through, checking cars, or monitoring the lot. I'm honestly not sure why there is a parking fee. It seems parking should be included for hotel guests. Another thing we noticed is how dramatically prices jumped to extend our stay for Friday night. School's not out and the weather was quite chilly for late April, but the rate increase was ridiculous at nearly a $300 jump. While we could have stayed one more night, it would have been more than a room at Hotel Galvez, so we decided not to extend. All in all, the hotel stay was decent. I usually stay with friends or family when I'm on the island, so this was actually my first hotel stay in Galveston in a very long time, and I would absolutely stay here again.

Stayed here while visiting Galveston for the weekend…read more If you're looking for a beachside establishment, this is not a bad choice. One is able to get a great ocean view overlooking the pool. So if having a view is important, keep that in mind. The free breakfast offered downstairs is pretty mediocre, but there's quite a few of options because you can visit the Tru side for additional choices. As for the bad, if you're picky about water quality, the soft water coming from the shower may drive you nuts. The elevators can be quite slow at peak times because they only have two of them. You can often spot a line. When checking in, they didn't confirm how many nights we were staying which led to a mix up, but it was rectified. Overall okay stay.