Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Great service and value. They are normally always busy but you can drop your vehicle off. They…read morealso open very early which makes it easy to drop your car off prior to work. They will also rotate your tires for free every 5000 miles if you purchased them from their. Have used them for many years.

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.

I can't say enough good things about Big O Tire. I came in with a tire issue fully expecting a long…read morewait and a charge--especially without an appointment--but they completely exceeded my expectations. They took me right in, plugged the tire, and had me back on the road in about 45 minutes.What truly impressed me was the professionalism and kindness of the team--and the fact that they did the repair for free. In a world where great customer service can be hard to find, Big O Tire really stood out. Fast, honest, and generous service like this earns lifelong customers. Highly recommend

I needed to get some new tires on vacation. Called before they open up and talked to someone to get…read morehelped. I arrived told me it would o my be 45 min. There were at least 3 people in front of me. Extremely fast. Two new tires and aliment. The price and warranty on tires were perfect. If you're in this area I would check with them first on prices.

Grandson had issue yesterday. Had car towed there. They found the issue bushings, arm and axel…read more Fixed everything ready to pick up in 4 hours. Customer service/ Alex Mechanic/ Chris

2.5 hours for an oil change is absurd. Waited almost 3 hours AND I had an appointment.read more

I had an amazing experience here today. These guy were honest and went above and beyond. The oil…read morechange sticker in my car said it was time to change my oil, so I dropped in to get it changed. The guys were super honest about how good the condition of my oil was in. They showed me the oil on the end of the dipstick. It looked like it had just been changed. They said I could wait about another 1,000 miles. How honest is that! They said they didn't want to take my money until it was necessary to do so. They even cleaned my window and checked my tires and placed air in the needed tires without charging. I will 100% be back to get my oil changed in a 1,000 miles with these guys. It can be difficult to find honest businesses or people these days. These guys are honest, friendly, and attention to detail. They deserve your business!

I went in near closing and asked for a full synthetic oil change. I also asked that they do nothing…read moreelse as I know the conditions of my vehicle very well. The entire crew jumped on the job and completed the service with better than professional pleasantries and I was out of there in just under 10 minutes. All were young and exceptionally enthusiastic. The facility was as clean as the day after construction was completed and brand new. Definitely will come back to them if I need an oil change next time I'm in the area. Excellent and fast service!

We were visiting Smokey Mountains and ended up with a tire needing air as we headed back on our…read morelong trip home. We thought we were headed to Discount Tire where our tires are checked and air put in free but ended up at this business. They were very kind and friendly and graciously stopped what they were doing and put air in our tire for free. Much appreciated!

I suppose they are ok if you are out of town and need a used tire to get you back home but don't…read morefully depend on them. I went a couple times for a single tire and it was ok service but my last trip will definitely be my last as I wanted 4 good used tires to get me through a tough time until I could get new ones. I was told $60 per tire. I ain't no genius but 4 X $60 would be $240... they put all 4 tires on and I go to pay and was charged over $300 and when I brought it to the lady's attention she said it was because it was a set. What!? They are ALL four USED TIRES that was supposed to be $60 a piece. They take advantage of people and I will definitely not be back! Great way to lose loyal customers!

I can't give it less than 1 star, otherwise it would definitely be in the negative numbers. This…read moreman had my vehicle for over 9 months. He FINALLY mechanically (supposedly) fixed it but still had body work to do. That was October 2023. I've called, texted, and went to his shop, almost every week since then. NOTHING!!!

*DO NOT RECOMMEND* Firstly, writing reviews for business…read moreoutside the food industry is not my goal. However, this is a special case that I would like to make others aware of. Issue: Car's A/C. It will turn on for ~5 mins during the car ride but then will stop blowing cold air. The air filters were changed last year. Friends who work on their cars checked the Freon and said it was not low. They recommend getting the air compressor checked and bringing the car to a shop. My family is local to the area, so we wanted to support a local car shop. Other car shops were busy, so we called Done Right Automotives. Rick Dunn (the owner) said they would be happy to check out the A/C around 1pm. I brought my car to the shop and met with Brian, the mechanic. I told him what we have checked out and discussed that I am concerned about my air compressor. Brian said he would run a diagnostic and his boss said it would be $69.99. I was hesitant but let's do it. An hour later, Brian came out and stated that he believes the hose/tubes are blocked up and 9 out of 10 times flushing it/unclogging it will take care of the problem. I asked if he was sure and confident, and he gave the nod that most of the time it will solve the issue. Cost? $380. Time? It would take at least 4 hours and they would close the next day. I will have to pick it up Thursday morning. Well, seeing that I was about to be on the road the following weekend, I put my trust in their expertise. I initialed the documents and looked forward to coming back on Thursday morning to a car with fixed A/C. Thursday, AM: I come in with my mom and Brian met us at the front. He said that it was still clogged and they would have to flush it again -- no charge though. It should be ready in the afternoon. I get a phone call around noon. Brian said to call his boss since he's better at explaining A/C problems. I called Rick and was told that the clog in the hose backed up and destroyed the air compressor. The air compressor needs to be replaced. The cost? $1300 - and Rick said he discounted ~$200-300. I would have to come back in 2 weeks to have this done too. After a quick discussion with my parents, we decided no. I called Rick and told him we will pass and will come get the car. I stated in a calm manner how unhappy I was with the situation. He said he was sorry. It will be $493.83 (including tax) and that they only take cash and money order - and that they had signs on the wall stating that. I was shocked. There were back and forth with Brian, my parents, and me about the cost. We were told Rick would not be back until the following Monday. We stated we would like to talk with him in person about paying full price and to negotiate - being local with a small business, etc.. We had an arrangement to meet Rick on Monday to discuss it while in the meantime the car would be left since we had not paid. We did see the hand-written/suspicious signs on the back wall stating no credit/debit cards. Cash or approved checks only - approved checks only being bank checks - see pictures. I get a phone call from Rick later that day stating he is at the shop for the next hour and that I needed to pick up the car and pay since he will be going to Florida for the next two weeks. My dad and I get there and tried to negotiate. He tried to sell it off that the discount was in the air compressor and labor if we chose that, but the diagnostic and flush needs to be paid in full. We discussed that the problem was misdiagnosed and our initial concern was the air compressor. We stated that approximately $500 later, the problem has not been fixed and it would cost almost $1500 and 2 weeks to get it fixed. Rick said that you cannot check the air compressor without running the diagnostic they did by unclogging the hose first and flushing that out. We asked if that was their expertise and there was no other way - answer, yep that is how they do it. No negotiation? None. I asked how do most people pay for this? He said, they usually can't - in other words, he would get to keep the car. He stated that is how he does business, and he has 14(?) other auto shops like this. Also, he is from Florida and goes back and forth from there a lot too. My issues: Diagnostics can be run on the air compressor without having to go through the hose. Even so, any discounts would have been fine for the miss. But no. We invested $500 with the problem not solved only to be lured into putting in $1300+ dollars to finally getting to the problem. Also, I understand not allowing credit/debit cards, but local business checks or other means to pay? Nope. Just cash. On top of that, I looked at the invoiced I initialed. Added on AFTER I had initialed is "no refunds, I agree that other work may be needed." The inconsistency with the agreement/invoice AFTER I had initialed is quite alarming and shows the businesses dishonest methods. Their website says "guaranteed satisfaction." Yeah, right.