They had a botched Accounts Receivable system conversion. Because of their errors, they show me…read moreand my wife owing money, when we've paid every penny. I've contacted them three times to get it straightened out. Now they have referred my account to a collection agency and the bill collectors are calling me at home. A true nightmare, courtesy of the Polyclinic.

I visited this office 5 times in-person, and called ~3 dozen times throughout my diagnosis process,…read moresurgery and post-surgery. Dr. Johansen (recently retired) is kind, empathetic, patient, and adamant that I had the best care. My surgery was postponed due to COVID-19, and he advocated for me in a way I have never seen from a doctor. Post-op, he called me 1-2x a week to make sure I was doing okay. I also had the opportunity to build a relationship with the administrative staff (specifically, Cynthia and Chris). I had to call them frequently to ask for paperwork support. They were always patient and hilarious. Because of my health, I've been to a lot of different healthcare offices - very rarely will you find people SO invested in you as a patient. They're quick to respond to emails, and will go the extra mile to make sure that you are taken care of.

Our mother has been a patient of DR Pham for at least four years. She has peripheral arterial…read moredisease which causes plaque to build up in the arteries in her legs reducing blood flow and has at times completely blocked arteries. All caused from 50 years of smoking. We were referred here by DR Buckler, her cardiologist, after her first surgery was botched and she contracted an infection, which settled in her spine and almost killed her at Virginia Mason. DR Pham has proven to be Mom's Guardian Angel and has saved one leg or the other or her life more times that I can keep track of. She is not only Mom's favorite doctor, but one of her favorite people! Her skills are unmatched. And no matter what hospital, ER, clinic, or specialist we are at, Everyone knows DR Pham and has nothing but good things to say about her and that she is the best vascular surgeon around! Thanks to DR Pham and her team for helping to keep Mom with us for a little longer!

This is my third time going to Lumina after trying other places in and outside of Seattle,…read moreespecially for stubborn face marks. The team is great, and almost equally important, they have all the necessary tools to work with, so they don't try to resolve issues with the wrong tool. Got an online video consultation with Sarah about my concerns, and she explained the available treatments and scheduled me with Margot. Third time with Margot, and my skin is already much healthier. She is honest about what these machines can and cannot do for you and adjusts the skincare strategy accordingly. Last but not least, there is no judgment passed, snobbery, or anything. They're here to improve your quality of life, they love what they're doing, and they're good at it. ... And their new location kicks !@#. ;-)

I've seen Sarah twice now for Botox (Xeomin) and have been super happy with the results! On my…read moresecond visit, she had notes on the areas we treated the first time...a true professional who cares about her patients. She listens to what you want, delivering the injections with gentle precision. The new location on California Ave in West Seattle is beautiful and state of the art. 10/10 would recommend.

I've been a Virginia Mason patient since the early 2000's, but until recently I've been going to…read morethe Lynnwood office. The Edmonds office is almost within walking distance from my home and it seems to be less busy than the Lynnwood office. That's a definite plus! I've been here many times to their Urgent Care clinic (which is in the same section as the 'regular' care), but I'd never been on a regular basis. I went in for a problem and they sent me upstairs to another doctor. The staff both upstairs and down were super nice and I was able to be seen quickly upstairs. The doctor who treated me was extremely nice and understood my situation. I'd been without a primary care physician since my doctor at Lynnwood retired a couple of years ago but two of the staff at the Edmonds clinic recommended another doctor, so I made two appointments with her. I was even able to change one of the appointments with no issues at all when I realized there was a conflict. I've been in twice to see a pharmacist about my medications and she was super nice as well. I love that this location has its' own pharmacy. It's so convenient and although the staff seem a little flustered at times, I like coming here. Overall, my care has been great and I like coming to this location. Hopefully I can transition completely to this location for most of my medical needs. It would definitely save a lot of time and gas. As for their Urgent Care, it's been great. Thankfully I haven't had to come too often but I love that it's there when I need it. The parking is a lot better here than at Lynnwood, but there are two sides to the building so it can get confusing as to which one is the correct one. The one on the other side of the building that faces away from the street is the entrance that goes to the main reception desk.

Unavailable by telephone--tried all day to simply schedule an appointment, left four messages and…read morenever received a return call as I was promised by the message; also, really crappy music to suffer through when on hold; if I could give a negative rating, such as -10 (minus 10), I would

Dr. Gibson helped to treat my mother's varicose and spider veins. Her staff is very friendly and…read morethe office it incredibly modern and professional looking. I'd recommend Dr. Gibson to anyone looking to alleviate their varicose veins.

I had Botox done 4 weeks ago and I couldn't be happier. I've been asked by so many of my co workers…read morewhat I use on my face to get the "glass skin" effect. I love that I get the polished look, no wrinkles on the forehead and the crows feet but still look very natural. I am still able to make my usual facial expressions and raise my eyebrows so no one can guess I had something done. I am glad I followed the recommendation of the doctor for how much Botox I need and where I need it.

The doctor and staff were top notch and took great care of me. They answered all of my questions…read morethoroughly and addressed all of my concerns.

I've had nothing but excellent service from all the staff here. They are very clear in…read morecommunication and what you are looking to have done. I got the sclerotherapy for spider veins and it was minimally painful. Everyone from the front desk staff to the people who bring you in to the rooms are very friendly. I've always felt comfortable and cared for. They went above and beyond when I switched insurances and helped me with scheduling. I live about 25 min away and I'd gladly make the drive to see this team. Glad to have used them and hope they help many future patients live healthier and happier lives.

I am so impressed with Dr. Derrick and the staff AND the boutique feel of the office from start to…read morefinish. It doesn't feel like you're going to a doctors appointment in any of the less desirable ways, but definitely feels like it in all the good ways that reinforce you're getting the best quality care. A good friend of mine found BoxBar while researching her own venous condition and is already seeing major improvements in her quality of life. I went in with my mom and the staff was great at getting us scheduled back to back since I'm the driver. Our successive appointments are scheduled the same way, and they really care about being accessible. I also have my own slew of rare autoimmune diagnoses, and a couple are comorbid with their own vascular risks / stroke risks so I wanted to get a thorough assessment with some hard data. We're getting all the data. Dr. Derrick was familiar with a lot of nuanced factors and details tied to my diagnoses I've never seen any other doctor outside of rheumatology have any in depth knowledge over. It was a pleasant surprise and incredibly validating.

Great Doctors, Great Staff, prompt, curtous, understanding and compassionate group of people,read more

Although the doctors here may be good (I can't say honestly), the way you are treated by the office…read morefor starters doesn't feel right. It took so long just to get an appt., then it was cancelled that day. Had to go far across to another town to get another appt much later, and the appt. just felt rushed, among other things that we found disappointing but are declining to mention here. I can't imagine entrusting my healthcare to a place I felt disrespected. Won't be back.

My experience with Eva was fantastic. I was nervous but she eased my anxiety by explaining each…read morestep and ensuring I was comfortable throughout the entire process. She also got my iv on the first attempt! Quick and painless. Thanks Eva :)

After experiencing safety issues at this place, I researched and found some real problems that…read moreconcern me. When Radia replies they do their best, it is not adequate or applicable. That kind of response is an appeasement not an answer or taking any responsibility. It does not matter if the clerical staff is friendly, kind and welcoming. Patient safety is of the utpost importance. Nope! Not for me.