Omg we have been wondering how to clean our above ground pool for now two summers....the major retail stores are of no help. I remembered this pool store from growing up in the area and decided to check it out. Walked in and we were immediately greeted by a gentleman and answered are questions with ease. Advised us what we needed....(who knew all it took was chlorine) never pushed the sale....we still bought what we needed from him. Found out it was Greg the manager ....awesome customer service and great help. Our family can now enjoy our backyard pool....thank you Greg! Hopefully we cam buy a huge pool from you soon! See ya when we need that pool cover! read more

Very friendly and helpful..came in the store asked questions and was answered. I thought i would come out with alot of chemicals for the first time. Recommend just to buy tablets and some test strips. read more

Great service, open late, Greg knew exactly what I was looking for, fast service and took good care of my filter needs ! Will be returning for more pool goodies ! Thanks Greg read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

We had a great experience at Secard! We had been in the market for a spa for a few months but looking for the right one for the best deal. Greg was awesome! Very informative and no pressure. He was honest and showed us exactly what we were looking for so we finally bought our spa from Secard. Delivery was great as well. We had such a great experience that we sent our friends there who also bought a spa about 3 weeks after we did! read more

Although I had already purchased my pool before visiting Secard, they have not disappointed in the fantastic customer service. They have been there to guide me every step of the way with the cleaning and balancing of my pool. I never feel like I am being "sold" anything but rather that they give the advice for free and I purchase the items I need. I've even had other pool stores send me to Secard when they didn't feel that they could answer my questions. There are pool stores closer to my home but they cannot touch the level of service I've received at Secard! read more

I needed some supplies for my spa and they were very helpful in answering my question and meeting my needs. They even offer military discount providing you show ID to prove it. I will be getting my supplies here from now on. read more

Greg, and his crew, managed to fix my pump that had locked up. What could have been an expensive, turn out to be a reminder, that there are still honest people, who provide great customer service read more

I find their staff to be very kind and courteous "Christine " help me in taking advantage of Yelp discount! They have everything needed for pool maintenance and its fast in and out..Thanks again. read more

Purchased a spa from this location. Great service from start to finish.

The entire experience with Secard was without any aggrivation or stress. We just completed having Secard install a new liner for our 15'X30" inground pool and are quite happy. They kept all of their time frame commitments, have very pleasant, professional measurers, installers, finishers and office staff. I would, without hesitation, recommend them for your pools needs. read more

I totally recommend Secard pools for pool owners. The customer service is one on one and provide you detailed information on your pool. I went to Leslie Pools and unfortunately the employees do not have any knowledge and are unable to provide you advice or parts for your pool. Thanks Secard my pool looks fantastic! read more

I've recently had to start maintaining my pool and do minor repairs and management has been more than helpful and knowledgable. They're always willing to give me a good deal as well. Excellent prices for all the little things that add up. Thanks you guys! read more

These guys are the right pros for all of your pool needs! Stop guessing! See Greg for the answers to all your pool and spa questions

I went to the store bought a pump for a swimming pool. We took out the tube and found out the tube was bigger than the opening on the pool. My husband took it back the next day sorry no refunds. Every time I have bought something that was a "final sale" the person has always made me aware of it. This person did not make us aware of it which is bad customer service!! read more

Just purchased an amazing pool for summer...Greg was so helpful and made our purchase so easy!! If ur looking to cool off for summer I definitely recommend you purchase your pool here!!! read more

Greg was incredibly helpful and answered all my questions. We are so happy with our hot tub! We got a great deal.

Secard pools was great in giving us the pool we always wanted. We were able to design the pool exactly like we wanted and it came out beautifully. read more

Being a new pool owner I have found the perfect place to help me out. Courteous & full of information. Reasonable prices. Definitely coming back as soon as we are ready to change to salt water. Thanks Greg for all your help! read more

Greg was great, came in and he answered all the questions I had, fully stocked with the product i needed. Definitely recommend.

Great place very helpful and affordable!! They have all you need. We Drove from Bellflower and they didn't disappoint!

Beware... Today was the final straw and I feel I would be remiss if I didn't warn others..Our pool experience was not good..from beginning to end. We had a month of no work being done at all so we had a big muddy mess just sitting there..we had our yard completely disrespected by digging in areas they were not suppose to and piling dirt in planters and up hedges etc.. they ruined the ground cover in the planters.. we were told to go ahead and replace it since they weren't sure they would be getting the right material to replace it with and they would just reimburse us..needless to say months and months have passed we still to date have not received the reimbursement..our rebate took several months as well and was not received until we made several calls and emails to hunt it down.. The "rock Veneer" they advertise is PLASTIC it is in no way shape or form rock of any kind and is cheap looking. The equipment used is not of any brand name, we are not sure where they get it from but it is VERY LOUD. After completion the filter canister leaked they came out and we were told they were replacing it with a new filter and canister..since then we have had trouble getting the pool clean we would vacuum and an hour later the dirt reappeared. We had a third party come look today there was virtually not enough suction to clean the pool, I called our rep he said well maybe the filter is dirty?? Ok but its only been in for a couple months and you replaced it..he says just check before we send someone out..we open the canister and there IS NO FILTER in the canister we had been vacuuming the pool and the dirt was being blown right back in..when I called them to tell them their response was "OH!!!! I guess thats a problem we will send you a new filter" At this point I'm gonna need some money back I will be contacting our attorney..BUYER BEWARE read more

Great service the guy was helpful and friendly, very different from the first place we tried..... once our filters come in it will be Jacuzzi summer nights can't wait! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

I am new to pool maintenance so I spoke to Greg on my last visit and he was very pacient and knowledgeable. He walked me through all the basics and gave me what I needed to keep my pool in shape. Thanks Greg read more

Horrible experience with Secard pools, especially Greg doesn't return calls and won't help you thru the process once you sign contract, he tells you to call main office and you can't get a hold of anyone. Their bobcat leaked oil all over my concrete and when I told them about it they argued with me and told me it didn't happen so I'm basically a liar. They show up whenever they want nothing is scheduled, the liner has wrinkles and dents and very noticeable especially at night when you turn light on. They don't clean up after each work day, they just leave a mess and dirt everywhere, would if kill you to spend a few minutes at the end of the day and do a quick sweep? It took months to get the pool done. Not sure how they're still in business. read more

Greg is always very helpful whenever we have any questions regarding our pool. We had our liner replaced, added some steps and new siding. The crews that came out to do the work were also very neat, and cleaned up after themselves. We are very pleased with the results. read more

My husband and I went to the LA County Fair specifically to look for a spa. Antonio of Secard Spas spent a long time with us answering our questions and helping us decide which tub was right for us. His crew delivered it within a short time and set it up for us. We were using it in no time. After delivery and installation, we had questions about the chemical balances in the spa and, again, Antonio was extremely helpful over the phone. We highly recommend Antonio and Secard Spas of San Bernardino! read more

Exceptional customer service. I recently purchased a spa from Greg the facility manager and was very impressed with his professionalism & knowledge. He took the time to help me determine which selection was best for my needs, no upselling or hard pressure sales tactics here, just good old fasion customer service at it's finest. Secard has a new customer and has earned my business for life. Steve Jones read more

We have owned our Secard Islander 12x24 pool for about a decade now. The original installation went smoothly and at the estimated cost, however, we have had to replace the liner twice so you have to anticipate these costs down the road. But over the years, Greg has always been friendly, professional, knowledgeable, and very honest regarding repairs and replacement parts. I especially appreciate that he doesn't forget about his past customers. read more

First I will say this, the 5 star rating is for Secard, Not my Cal Spa. I posted this review on Cal-Spa's website and received no response from them.. Maybe because there is nothing that they can say. I recently purchased a spa from Cal Spas. The model 851 wasn't inexpensive, but it is cheap. Upon delivery I immediately noticed that the skimmer was obviously misshapen. Item #1 that should have never made it out of the factory. I was told that they would order me a new one. Ok. Well that's not the end. After paying my electrician to hook it up (another 500) we begin to fill it. Then I notice that the waterfall is also molded wrong and the cover to it won't stay on. Again, didn't the guy who put it on notice that it didn't fit right ? Problem #2. Then I fill it and turn it on. Problem #3. The spa leaks from almost every jet. How did this spa even make it past the basic of inspections. The deliveryman said that they water test every spa and there was water spots in the spa when it was delivered. Again, how did they not notice this obvious problem. The answer is they did, and they shipped it anyway. Now I am being told that a repair man will be sent out. This will be the beginning of things breaking with this spa. I will only be happy with them delivering the product I paid cash for. A new spa. Now, I have to pay my electrician to disconnect it and if they replace it, reconnect the new one. (another 700 I'm out) Also, I filled it and when it leaked everywhere I had to drain it. I live in an area where water is very expensive. (another 100 in water) The kicker is that I put the spa on a new patio area. I have contractors scheduled to pour concrete for the rest of the patio and surround it in a 6' block wall. I can't do this until the spa is installed because they won't be able to get to the spa. So now, I have to push my contractors which will cost me at least another thousand. Not to mention the trouble trying to get the three contractors on the same schedule again. So now on top if the 8 grand I paid for the spa, I am out another 2300 for electrical connect, disconnect and possible reconnect, water and contractor fees to push my construction dates. That makes this a very expensive spa and me a very unhappy customer. I am remaining optimistic that my dealer will make this right. I am just concerned that if Cal Spa will put out a product with all of these problems that you can see, how many are there that I can't see. Also, check out the photo on their web site.. All of these employees building the new spas to get out the door and NONE checking the 12-15 spas that are being water tested.. No the heck wonder my spa has so many problems. Obvious issues with quality control. Just pump them out.. We will send service guys to fix them later. Not a good practice. I want a brand new spa or my money back... If this was a vehicle it would be a lemon. I will update this review if they make it right and in all fairness, give them the amazing review of how they made it right. I truly hope that I get the chance to write that review. UPDATE 10/1/16 * Update on my Spa. First things first... If I had not have purchased my spa from Secard Pools, I would probably be up a creek with all the issues I have had. Secard has handled every issue and kept Cal-Spas in check.. Thanks and a shout out to them... So, cal spas came out to look at my spa and sent a tech with a pair of channel locks to just tighten the 40 plus jets that were leaking.. NO.. those are sealed in. Ultimately, they just replaced the spa, but only after they tried to blame Secard. They said that Secard must have left the spa in the sun and that caused the parts to warp.. WHAT ? this is an outdoor product.. Well, that didn't work with me since Secard delivered 24 hours after they took delivery.. The new spa isn't without problem either.. We have had to replace 15 jets already because they are made for the 400 amp motors from the older spas and these spas with two 600 amp motors just blow the jets apart. We are having them just replace the jets with a different style that can hopefully handle it. We also paid about 1,500 extra to have a WiFi and Bluetooth connect for this spa. Neither of them work unless you are standing next to the spa... They have ordered a new Bluetooth and I will update when that happens. Again, If I had purchased this spa from anyone other than Secard, I would probably be out the 9,000 dollars and Cal Spas would be missing a factory.. I can't imagine the frustration. Those of you that live in the San Bernardino or Riverside Ca. Areas, contact Secard Pools and maybe they can help you... read more

I went here because I read a good review..... I am glad I did! Greg was SO helpful, taught me all about the spas, told me what to expect, helped me pick to right one, and even had the outside painted the way I wanted...... I had one little problem when it got to my house and they sent someone right away to fix the problem. They called to make sure everything was alright too.... It's a bigger decision than I expected and I am glad I went some where personal..... The have follow through, great people, and helpful service people.... I rarely write reviews but they deserve a good one from me :) read more

...a Secard competitor 1 mile from my house in Monrovia tried to sell me the same cleaning products for $300. So I went to the Secard Pico Rivera location 10+ miles away and bought the same products for $75.00! Thanks Guys, it's worth the drive from now on!!! read more

I called in cause I bought a house with a Secard Pool and Allen spent 20 minutes on the phone explaining how to use the product. Thanks again! read more

"WOW" This place gets an A+ for customer service! I had such a hard time looking for this pool and Greg their manager was so so helpful and found it for me. Greg thank you for making this happen for us on our thriller film shoot! Thanks again Secard Pools you guys "ROCK"! read more

The team did an incredible job in delivering our spa and great customer service. Thanks guys

We just bought an above ground pool and love it! Greg and his team are extremely friendly and helpful, answering all of the many questions we had. read more

Called a couple of days ago and spoke to Greg about starting to take care of an old pool that is in my new house. Iv'e never dealt with a pool so I am a complete rookie. A day later when I showed up in store, he remembered me just from my phone call. He gave me a crash course in how to maintain and treat your pool and there was no pressure to buy anything. He even tested my water to see where I was at. It's great to find stores like this that are more family oriented and care about their customers as opposed to all of the bigger box stores. Check them out! read more

This store was very helpful and no pressure in buying anything. Greg helped us get a new ladder and explained how a waterproof speaker worked, he did such a good job we bought the speaker too. Very clean store easy to find what you need and if you have questions Greg is the person to see. Great customer service. read more

We purchased a swim spa at the L.A. Co. Fair. Everything seemed to go well while we were purchasing and everyone was very nice.The salesman made some promises he later did not abide by. We purchased a swim spa #1325 which was at the fair. When we received it, they filled it and it wasn't till later when I tried swimming in it that I noticed the colored sticker at the bottom was missing.This is important because as you are swimming against the current you need to be able to see the mid point of the spa or the current takes you to either side and you end up kicking the sides or back benches! After trying to get this issue resolved the salesperson would not return calls or messages, it took me 2 wks to get in contact with him. then he tells me that the swim spa I purchased was a 1325 American which has no sticker guide at the bottom and the one on the showroom was a 1325 Secard! How was I to know the difference (they are identical) and why did they sell me the American when the Secard was on the showroom! Now they want to charge me $153. plus tax for the sticker and they would offer me a 10% discount for the misunderstanding! Are you kidding me! To make matters worst I had also ordered an aqua jogger included in my package, when I received it I knew it wasn't going to work out and when I requested an exchange for something else, they offered me $50. in store merchandise (they charge a few hundred!)I shared my disappointment with that and the salesperson Antonio Martinez said he'd talk to manager, Leanne Lengtat and later called me back to tell me they would not take it back after all or offer any credit because everything I purchased was a package deal!! Incredible and extremely unprofessional. They will not share who the higher-ups in the company are with me either. I DO NOT recommend you do business with this or the surrounding locations that fall within this manager's control!!! read more

We purchased a spa during the 2011 Los Angeles County Fair. We had been searching for the right spa and comparing prices for a couple of months when we found Secard Pools and Spas. From the beginning we knew we had found the place we wanted to purchase our spa. We were not moving into our new home for a few months so when we were ready Greg helped us out and hooked us up! We are very happy! Will continue to do business with Secard for years to come and will refer friends and family!!! read more

I bought my First aboveground pool over 5yrs ago. They did such a great job the first time we decide us them again to replace the liner. I meet with RJ he was great. We order the new liner it took the amount of time he said to replace. Overall it was a great experience. read more