Our second stay here at Secrets Capri and it was just a wonderful as the first! An all inclusive, adult only, 4-diamond resort, in beautiful Cancun, Mexico. Great trip with friends and looking forward to visiting the other secrets resort locations. Highly recommend! read more

See all

100 Stars. Amazing customer service. I will have memories for a lifetime. Absolutely AMAZING. This is an all-inclusive, adults only resort located in Playa del Carmen, about 40 minute drive South from Cancun. This area is has about 15 or 20 other resorts along the beach front. Upon arrival, you are met with a cool cloth to wipe your hands and face, they handle all yoyr luggage, and then met with a glass of champagne in the reception area. There are cookies and fruit there as well. You take a seat at the desk and check in process begins. They explain how the place operates, activities, excursions available for purchase, places to eat and drink, etc. Once you receive your room key, and go to the room, the phone rings and the concierge calls to ask if you need anything. Wow! What can I say? The food is delicious, room service 24 hours, they keep your drinks coming. This place is committed to hospitality. They truly make you not want to leave and you want to come back for your next vacation. Talking with other people there, some had been there many times before, others were already looking at dates to explore other Secrets properties. Activities we managed to do: fed the turtles, went kayaking in the ocean, played pool and other activities in the game room/bar/ lounge area, used the gym, hung out on the beach and ordered food and drink, hung out in the pool and had food and drink, ate breakfast and dinner at the buffet restaurant, had room service deliver breakfast and late dinner, arranged an excursion to Tulum - the ancient Mayan Ruins, and arranged hotel to airport transport, and arranged taxi rides from resort to downtown Avenidas. Everything was perfect. The only thing I could recommend would be a schedule reminder of all the activities. I forgot half the things to do because there is so much to take in. Maybe when you come in, you check off what you're interested in and the concierge could call and remind you or something. I loved, loved, loved this place. Oh! I forgot to take pics of the room I stayed in. But the pics online are accurate. read more

See all

Oh Secrets, how I miss you. My husband and I travel (typically) to Mexico every May and October. Our last trip we wanted to try some where new so we decided upon Secrets Capri. We mainly chose this resort over others because of the value of money spent. It was almost a grand less than we spend to stay at the El Dorado Royal (my favorite). I found the food here was acceptable but could be better. The presentation was there but needed a little something more to make it amazing. We did thoroughly enjoy the Japanese restaurant Hamitsu. The service throughout the resort was always impeccable, funny and pleasant. Alberto who served us at both the Cactus Grill and Hamitsu knew our drink orders before we even had to say a word. Juan at the swim up bar was great. The room was beautiful, we opted for the standard jungle view I believe it was. The standard room was larger than any other resort room we've stayed in. The bed was super comfortable. They have a partition that you can close to block off the bathroom area to the bedroom area. This is something most other resorts don't offer. Who doesn't appreciate privacy in the bathroom even as an old married couple. At first I found it a bit odd that you had to pay for Cabanas at both the pool and the beach but honestly they were unnecessary. There were plenty of chairs regardless of time of day by the pool with umbrellas. The beach was stunning and so refreshing. The only disadvantage is there is NO shade on the beach, unless of course you purchase a cabana Plenty of liquor options but I stuck with my Malibu and pineapple most of the time. Most nights in the lobby they make handmade Mayan coffee which was the most AMAZING coffee I'd ever had. You could even throw and shot of Bailey's or Kailua. Yum! One of the bars had an awful smell so we did not frequently there but it was also located directly across from the turtle pool in the lower lobby. I appreciated not having to smell ciggarette smoke in the common areas like other resorts we've been to. Many reviews stated that the swimming pool is in need of some maintenance such as cracked tiles and I would agree with that but it wouldn't deter me from coming back. My complaint about maintenance would be the time that they do it. They were lawn mowing at 7:30 in the morning and cleaning up the lobby which we stayed above. You could hear screeching chairs across the floor and things of that nature. I did notice at this resort I received a lot of bug bites compared to the others we have been to. So I definitely suggest using bug spray, which they supply in your room. I also read a lot of complaints about the lack of air conditioning in the lobby and restaurants. I didn't find that there was a lack of it, it just was not utilized to its full potential. We didn't find ourselves to be very uncomfortable but after a long day in the sun it would be helpful for a bit more air conditioning to cool down. They also offer free Wi-Fi through their app. Would I come back to this resort yes? would I recommended to others? Yes. Is this my favorite Resort I've ever been to? No. I would definitely come back and I would definitely try one of their many sister resorts. read more

See all

Paid for an ocean view...curious which one of the trees in my view is considered the ocean read more

Secrets Capri Riviera Cancún - 'Ocean view' balcony - Hotels Near Me - Playa del Carmen, ROO

My mom and I went here over the Christmas/ New Years holidays and we had a fabulous time. The hotel is quite small and designed as a hacienda. We loved the beautiful Mexican and Spanish decor. It was fun gathering in the lobby to visit with others and listen to musicians. The grounds were beautiful and the pool and beach area were wonderful. The staff were so friendly and helpful. They'd do anything for you to make your stay special. We loved the food, especially dinners at Portofino and lunches at The Grill. The night time entertainment was spectacular, loved the Tribute to Queen! The poolside buffet dinners were varied and delicious. We are hoping to return next year! read more

See all

The resort was great upon arrival. The staff was spot on getting our luggage and a drink for checkin. We got he room and and they remembered our anniversary and even had champagne in the room. The room was very nice and the bed was super comfy and clean. The tub was a problem too small for me. We asked about upgrades but they didn't have anything until the last two nights of our stay. We did upgrade for those nights. I would highly recommend the honeymoon suite. Food was ok at best and the "night club" stunk so bad we couldn't stay past 10 minutes. The resort has open air concept and none of the dining rooms are cool. The second day there I got drastically sick and it took me weeks to feel back to normal. Tips are expected beware and bring stacks if you want quick service. Not somewhere I will be returning. read more

Secrets Capri Riviera Cancún - Hotels Near Me - Playa del Carmen, ROO

See all

Wife and I just went here for our anniversary. We've gone to a couple different Secrets resorts. This is one of the smaller ones but I love a small resort because it's not overcrowded and the vibe is a little more relaxed. This place was no exception. I loved how chill it was. Our room and the service staff were fantastic as always. The rooms are big in my opinion. The Secrets rooms have a pretty standard layout. Bathroom to the right, closets to the left, forward to the bedroom, further and there's the sitting room that leads to the balcony. Rooms are cleaned often and since it was our anniversary they gave us some nice chocolates and a bottle of . They made us a anniversary breakfast the next day which was fantastic. I love the breakfast buffets there. At the two previous Secrets we went to they had this fantastic French toast that I rave about. I was excited to get some here. However this French toast was different. Like gummy on the inside. I was disappointed and went with pancakes for the rest of the time which were fantastic. All the food we ate there was bomb. I mean like Zagat caliber food especially at the Portofino restaurant (Italian and Mediterranean food). The only meh meal I had was at Seaside which is a seafood and steak house. The rib eye was terribly cooked. I didn't even eat 25% of it. My wife later ordered the prime rib which had good flavor but was still way overdone and she ordered a med rare. The pool was great. We got a cabana on Friday and that's the way to go. I'm not really a pool guy but the cabana provided the shade I love so I could read my book and lay low after a night of drinking. The entertainment was top notch. They had a great band called Aura band that killed it. Their Mexico themed show was fantastic as well. Even the entertainment provided by the staff was great. My wife and I have gone to Secrets for the last 3 years and will definitely be going back. read more

See all

We celebrated the New Year here and had a blast. They had events going on throughout the week. It's an all inclusive resort that provided good food, good service and hospitality. We went to the gym, enjoyed every restaurant and bar, and a couples' massage at the spa. read more

See all

First, let me say, the staff are AMAZING. Having said that, DO NOT BOOK IN CANCUN, unless you want 12 feet out of seaweed, smell of seaweed all day long, and the sound of tractors moving it around (made zero difference). We, nor anyone else, were able to swim or even touch the ocean. You will pay the same cost anywhere else, but you will get zero beach/ocean experience. Worst vacation I've ever had. No fault of the staff and they are wonderful. I suppose they have to be to make up for the false advertisement on their website. A server told us that the seaweed issue has been going on for FIVE years!!!! Yet, the website has gorgeous water and beach. Beware and don't waste your time and money! read more

First off overall a pleasant vacation, first two days of our vacation it rained, which of course it's not the resorts fault. We had 4 days of sunshine after that. This particular secrets is the oldest resort that they have and it definitely showed. Leaking ceilings, water stains and the electricity was out so the air conditioner was not cold with the generator they have. They fixed it right away which we appreciated. We stayed in SilverSands right down the road from Capri 3 years ago and it was like night and day. Silversands was phenomenal Capri not so much. The lobby bar at Capri extremely small and you have to go under the air-conditioner vent on the ceiling to get cold air. The pool and the staff was great. Service was great as well. Playa Del Carmen was 10 to 15 minutes down the road which is great. 20 bucks one way. They do have a shuttle but it leaves too early in the morning. Missing items iPhone 7 headphones and a pair of shorts. My recommendation is to book Secrets Maroma or SilverSands. read more

See all

The picture is worth a thousand words.... the view from my room was great. You walk out onto the patio, you have the pool and the ocean staring back at you. The staff there is great, everyone has a smile on their face and they are all very helpful. All of the staff, everyone. There was not one person working there that didnt have a smile, not one. I actually looked for someone to be pissed off or annoyed because it didnt seem right but, I couldn't find one.... they were ALL great, ALL of the time. The food is great. You can get the usual like if you are on a cruise, there is a grill going with burgers, dogs, etc... if that is your thing and want a quick bite. If you would rather to go up a little there is a buffet that has almost anything you would need, its a buffet so you will be able to eat. If you rather put on a collared shirt and long pants, you can sit down and eat at a number of restaurants. Being a bit picky, we did the sit down option on most meals and I was not disappointed. Delicious, right size, perfect. The atmosphere is great. You spend a few bucks for a cabana on the beach or pool-side but it is worth it. Sit back, enjoy the view, enjoy the air, just relax. There are a couple of small pitfalls... There are vendors that came in every-other night to sell their souvenirs. They are pushy so I just put my head down and marched passed. Some people cant handle the bar. Have a scotch while on vacation or have 10, it does not matter since your on vacation. If you have 10 dont act like a fool, be an adult. There is always ONE in every crowd. Again, the staff is great even when dealing with 'that guy'..... I would go back, no doubt if I have an opportunity to do so it will happen. This was a great mini-vacation. Just a final thought here, if you go then bring some money for tips. They dont ask or except it but, I know it is appreciated considering everyone will wait on your every need. A few bucks is not going to kill you so don't be a cheap when you have already gone this far (yeah, I saw a few of them). read more

Secrets Capri Riviera Cancún - View from my room. - Hotels Near Me - Playa del Carmen, ROO

My husband and I came here on our honeymoon in June....super clean place for the most part very friendly accommodating staff:) The pool was pretty gross and the beach was horrible it was covered with seaweed which smelled very awful our room was facing the ocean so anytime the wind blew we could smell it from our room/balcony.....also every single morning at 6 am there were dump trucks and loaders driving back and forth making all kinds of noise which woke us up.....but possibly the worst part of the whole visit was that we both ended up with food poisoning:( My husband got his from the downstairs Italian place and was down for a solid day. And got the same exact thing and was flat in bed for the last few days of our honeymoon. The seaweed And food poisoning definitely put a damper on our stay. Other then that it was great!!:) read more

Overall we had a great honeymoon at secrets Capri. It is a beautiful resort and I loved how it was not huge like most all inclusives in the area. Room: our room was nicely decorated and always clean. The housekeeping staff was amazing. However, it did have a musty smell, much like the seaweed on the beach. Also, our telephone worked about half of the time. Food: to us the food was lacking. While non of it was bad, non of it was really amazing. It was almost all the same stuff just in a different restaurant. We were disappointed in the fact that they literally never had tortillas but had all the other fixings to make an amazing taco meal. Their breads were also very disappointing. We enjoyed a night at hibachi where they cook in front of you but were missing those yummy sauces you traditionally get (they had yum yum but it just tasted like mayo and no Ginger sauce). Drinks: their mojitos were delicious and Teresa is the best wait staff on the beach. She always made sure we had what we wanted. All of their drinks with mix in it tasted like fake sugar. When I told Teresa she had the bartenders make me a pina colada without the gross mix and it was fantastic. My husband only could get a cold beer if he got it from the bar inside. Service: Like I said, service was amazing. They will make sure you have everything you want! read more

See all

Secrets Capri riviera!! Before I posted this review I did some research! This is the first !! Secrets resorts.. the smallest!! And the most dated now! This review is complexed ! It may sound like I am complaining but I am not, I am just trying to give a true understanding of the resort thru my eyes and experience so with that let me begin..... this is not my first AM Resort stay.. I am loyal to the brand because of my previous experiences ... I wanted a short yet sweet getaway with friends so we chose SCR! Upon arrival I was greeted with a cold towel with a light refreshing citrus scent and a glass of bubbly ... it was hot and my plane ride was aarrggh!! So this was well warranted .. check In was painless. I was given directions to my room and my bags were brought up by staff.. although it's an all inclusive be prepared to tip the staff so bring plenty of $1.. my room was spotless! I had an garden view which faced the side of the resort . I had a king size comfortable bed. Tub ( which I couldn't fit in at all) , walk in shower , double sink, ceiling fan. I had a small dinette to eat on and a patio with two Chairs and a table ! ( secrets caters to couples) every day I had turn down service and room cleaned , linen changed and mini bar restock .. SCR Reminds me of old Spanish luxury , remember I said it's a tad dated but!!!! It's very rich looking ! The entire Resort flooring is marble, they have this grand stair case , lots of warm rich colors, fountains , and even in the downstairs fountains are some turtles .. lot of foliage ! It's very retro beautiful ! But where it lacks in modern updates it makes up in service! The staff was amazing!!!!! I mean so attentive ! Without being over bearing or intrusive ! In the morning I went to my same waiter LUIS QUINTERO!! He remember everything I loved and made sure I had my beet juice lol he was amazing ! Hard working just a pure pleasure ! The food was typical it wasn't bad but not great if that make sense! You can get how ever much you wanted ..heck you can even have cocktails in the morning if you wanted ! They had all kinds of liquor readily available in the dinning area.. The beach was small and had LOTS of seaweed.. please note I am not complaining just informing.. anyhow the resort did their best to keep it down.. they had crews out constantly cleaning it up. Other than that the beach was clean and comfortable. All and all I loved my stay at Secrets Capri it was relaxing, fun, good food and utterly Amazing staff!! One of my only complaints!! I am accustomed to being in preferred and all the rooms because it was so small was considered preferred but no bottles of Liquor!! each time I stayed in Jamaica Secrets they had a pint at minimum of Appleton Rum! I was expecting at least that but nope just beer! read more

We arrived on a Wednesday, were greeted with champagne and a super-nice concierge - Jose or Jesus, I can't recall - and made our way to our room. (They upgraded us to an absolutely beautiful suite too.) The first four days were wonderful. The food was mostly very good, and the service was great - our favorite room service guy was Luis, who we loved and tipped generously. We tipped everybody generously. On Saturday though, I started to notice three red scratch-shaped streaks on my right upper arm. I didn't think much of it. Then later that day, I started to notice a fairly gnarly-looking spotted rash on my chest and arms. By the next day, the rash had ruptured into a super-gross yellow honeycomb that was so sensitive to the touch that it made it hard to either shower or even wear a shirt. (I have pictures. They're disgusting!) My girlfriend Rachel's mother is a nurse, so we sent her pictures. She guessed that it might be a chlorine burn from the pool, but it obviously wasn't a true diagnosis because it was via text. The next morning, we call ahead and make an appointment to chat with the chief concierge Fernando Camacho Garcia, who we'd actually spoken to a week earlier on the phone, and who was thoroughly patronizing and dismissive when my girlfriend asked about some security concerns we had. Fernando immediately rejected our suggestion that it might have been a chlorine burn, and accused us of swimming in the ocean and getting a jellyfish sting. We told him emphatically that we hadn't gone in the ocean. We argued that the outbreak must have been the result of something on the property since, again, we never left the property. Keep in mind that by this time, I have a scary-looking, painful rash on my arm. We don't know what it is, or how much worse it might get. And Fernando can't seem to muster up even the slightest bit of sympathy for what we're going through. Fernando's only concern throughout the entire conversation seemed to be distancing the hotel from any liability. (In the end he accused us of getting a jellyfish bite twice, despite us telling him emphatically that we did not go in the ocean.) We had specifically booked this trip because we'd read such great things about Capri's customer service. Our friends had also made us beneficiaries on their Unlimited Vacation Club membership - a blanket VIP service administered by AMResorts, which owns Secrets - which allegedly affords members and their beneficiaries an extra level of service. Fernando eventually sends us to the onsite doctor* - Dr. Filipe Martin - who was absolutely great, and makes a quick diagnosis: he thinks it's impetigo, a contagious bacterial skin infection. He's not sure where it came from, but he agrees that it must have been something contracted at the hotel since, again, we did not leave the hotel. He calls up to inform Fernando of his diagnosis, and through the phone, we can hear Fernando berating and interrupting Dr. Martin. Dr. Martin tells us that he thinks we need to see a dermatologist as soon as possible, and that the only dermatologist is at a clinic in Cancun. And Fernando has made it clear that the hotel will not pay to have the dermatologist come onsite, nor will they do anything to provide transportation. So what has the person onsite tasked with customer service done for us? Accused us of lying twice, berated the only person who actually helped us, and failed to follow up even once to see if his guest was feeling okay. The entire experience left us feeling so insulted, poorly taken-care-of, and scared that we changed our flight to that afternoon, and left the hotel immediately. And when we went upstairs to book our transportation, Fernando was at the very next table. Did he come over to check on us? Nope. He wouldn't even meet our eye. And what about the vaunted Unlimited Vacation Club? Since the first day, they had been dogged in their attempts to get us to sit through a 90-minute sales meeting to upgrade our membership. But when we actually needed them to help us out? They told us they couldn't do anything. "It's in the hotel's hands." So what, may I ask, is the point of the Unlimited Vacation Club? I would recommend it wholeheartedly if you want to be given sales pitches and free beach bags. Not so much if you want them to actually, you know, help you out when you need it. At the end of the day, we were charged both for the day that we didn't stay - we left a day early - and we were charged a fee for early departure. And we have, as of this posting, heard absolutely nothing from Secrets Capri, the Unlimited Vacation Club, or Fernando himself. In the course of one meeting, Fernando Camacho Garcia ruined our trip. read more

TL;DR: The wait staff was ok but the business side is shady. All inclusive apparently includes hassle. Very unprofessional business staff. Get ready to be fleeced at any opportunity, potentially $20k time share sales. Unhappy? Tough luck, they don't care. 1) We were offered a spa trip and dinner on the beach and a "free" 2 night voucher to go visit their newest resort a couple miles away for 1.5 hours in return for a positive review. The reality: selling a time share good at any of their resorts for only $10-100k US in a high pressure sales pitch over 3 hours. So much for enjoying that morning, but the supper was nice reward. The free coupon need @$200 to be activated for whatever fee and was only good for 18 months, so really about half off of a 2 night stay. 2) Drinks are included*. *Except the $20 wine that they charge $70 for then give you 10 off to get a dinner seat poolside that had the only decent view of the show. The shows were awesome, I'll say, not quite Vegas but still very good. My wife and I stopped drinking after the second day for the most part. Whatever. 3) All of the entertainment during the day is outside. That's awesome until the 100℉+ temps make you get heat stroke. They have a pool table and darts inside but it's closed until the evening. Spent much of the afternoons in the air conditioned room. 4) Food was ok, nothing amazing. Buffett style or tapas unlimited, but seriously with the heat after one plate you're full instead of 2-3 plays back home. Wait staff was pretty attentive, sometimes almost too much. 5) They were actually very good about food allergies, better than most restaurants in the Midwest US. However not perfect, there were almonds in the pillow mints listed in the Spanish ingredients. I told them when they asked during check in that I have a tree nut allergy. So be careful. Google translate app is awesome in camera mode to read foreign ingredients! 6) one gift shop is expensive, the other is like a street vendor. "Good price, almost free. Better than Wal-Mart" then proceeded to attempt to fleece me for $40 for a similar item in the main store listed for $15. Other things they haggle in the store. Takes the fun out of not worrying about money for a few days. 7) Best for last. They messed this one up. Normally they put up sashes on your door for birthday, anniversary, etc. and congrats in the daily flyer. They missed my birthday that we mentioned at check in, the concierge, and a dozen other people including when we booked the beach dinner. I'm a grown up about these things but this was disappointing to get missed like that since this was the purpose of the trip my wife gave me for a gift. The checkout desk was unapologetic, literally and figuratively. They offered a bottle of wine, again the drinks are free here. No discount, no apology, no whatever else. This made quite a blemish on my milestone birthday and my guest experience. read more

Secrets Capri Riviera Cancún - Pool from the ocean view room... You barely see the bay if you look across many balconies. Outdoor shows were very loud, no sleep 5-10pm - Hotels Near Me - Playa del Carmen, ROO

This was the first time I stayed at a Secrets Resort, it was great so beautiful. The views here are great , the staff is so friendly, they make sure that you have a great time while staying on the property.always something to do everyday , I loved the cabana service on the beach , very relaxing. Food is always good either room service or the many restaurants they have to choose from all good places to eat. Room service always made sure our mini bar was stocked up, and made sure we always had what we needed, I do recommend doing the both the romantic breakfast and dinner on the beach, both a very nice. This a great place honeymooners/anniversarys/weddings or if you just want to get away with that special someone I know I will be back ;) read more

See all

Big things come in small packages . . . Secrets Capri is not the biggest or fanciest resort in the area. Nonetheless, it is the best. All of the rooms are close to the beach, bars, and dining. In other resorts like Ibersostar and Mayakoba, you have to take a shuttle or boat to reach the amenities. At Secrets Capri, everything is within stumbling distance of your room. Location: Secrets Capri is a short taxi ride from Playa del Carmen. If you decide to venture into to town there is a sponsored shuttle. Otherwise, cab fare is cheap (~$15 if you pay in pesos). Likewise, you are $15 or less to reach Hard Rock Golf Club, El Camaleon Mayakoba, Grand Coral, and Ibersostar Playa Paraiso (in pesos only, fares in USD will vary). Beach: I've traversed a few miles of beach in either direction. Secrets manicures their section of beach in immaculate condition. Head south past Grand Velas, and the beach is horrible. Folks at those resorts have almost no beach to work with. The trick to maximizing your experience is arriving early or late. During the afternoon, the beach is the busiest and hottest. Show up shortly after sunrise or after 3PM (until sunset) to get the best experience. There are servers to bring you drinks and snacks, but there might only be one or two. It takes a few minutes for them to come around and bring back your order. Tipping helps . . . a lot . . . Rooms: Your best value is the first floor of the south wing on the jungle side. The south wing opens on to all the best areas: just behind Desires music lounge, Manatees Bar, and the main pool deck. The east end of the building leads directly to the beach and the palapas. It's also not far from the lobby area. Jungle side also gives you exposure to local wild life like the coati. On the first floor, you will see them gather on your patio. That's normal. They are looking for food . . . just don't feed them. It's not in their best interest. Booze: Lookout for the top bartenders: Jose, Clemente, Roque, Quetzal, and Omar. Take a few moments to get to know them, and you will not have any problems. Bartenders rotate, so you may see them at different bars around the property. See the end of this review for a non-exclusive list of alcohol served at this resort. As a matter of fact, the resort glasses hold approximately 10oz of fluid. Even if you order a canned beer such as Modelo or Victoria, you're only getting 10oz. You're better off bringing your own insulated mug or tumbler. You're drink will stay cold too. Food: Wow, the food has improved at Secrets Capri since my last visit. Breakfast includes all the staples such as eggs, bacon, sausage, and waffles. Lunch comes with a variety of options from the beach front Cactus Club (tacos, ceviche, sandwiches) to the Riviera buffet and the Barefoot Grill (pool side BBQ with hamburgers, hot dogs, fries, and nachos). A la carte dinner restaurants are available for Asian, Italian, seafood, and steak options. A dress code may apply, check the date Sun Dial for more information. Not all restaurants are available every day. In particular the buffet will close on special event nights. Himitsu, the Asian restaurant, tends to close most frequently. It's a shame. Himitsu has the best food. The hibachi is fun, but they're regular menu is awesome. If you want something conventional, like a salad, ask your server. They can steal food from Portofino nxt door. When nothing else fits your schedule, there is 24hr room service. Don't let the wait times scare you. Room service never took more than 20min. Though 45min is not outrageous when they're busy. Alcohol (and drink) list (non-exclusive): Campari  Kahlua Frangelico Drambuie Disarrano Martell VS Presidente Torres 10 J&B Passport Scotch Ballantine's Dewar's White Label Johnny Walker Red & Black Jim Beam Jack Daniel Early Times Crown Royal Oso Negro Vodka Bombay Sapphire Beefeater Ketel One Smirnoff Stolichnaya Absolut (Various) Blat Vodka Grand Marnier Bacardi Havana Club Regular and 7yr Ron Marino Rum Capt Morgan El Jimador  Cazadores Appleton Estates 1800 Hornitos Bud Bud Light Corona Corona Light Modelo Negro Modelo Victoria Montejo Coke Diet Coke Canada Dry Ginger Ale Fresca Grapefruit Soda read more

See all

I really enjoyed my time here. The resort was small enough so that you were not overwhelmed. The staff were great. Not a whole lot of activities, just calm relaxation. The food was subpar, went into the gift shop, sticker shock, 3 bags of chips for $20.00 read more

This resort is absolutely beautiful. We loved everything about it. We got married here on Sept 3rd. 2018 our beach wedding was absolutely beautiful and everything we could have asked for. Anjelica our wedding coordinator was so wonderful and made our day so special. The staff there are some of the sweetest people. Erik our pool and spa concierge was extremely helpful and was always available to help make sure we had everything we needed. We will definitely be back. read more

I went here in January and this place was amazing. This was my second time staying at Secrets the Vine. The first one was in Cancun. The hotel is all inclusive and the food is amazing. It was also my girlfriend's birthday and they surprised us on the day of her birthday by decorating the room. They also brought complimentary champagne for us every night. I would definitely recommend this place. read more

See all

Our extended family (ages 34-82) recently vacationed at Secrets Capri. Overall, we had a nice time but there are a few things that could be improved upon. Pros: - hotel and property are very clean; hotel workers are working constantly to clean the property, rake the beach, wash the walls, etc. It's an older hotel, but very well kept. - Our family really enjoyed the food and restaurant choices. We enjoyed all of the restaurants, with the Himitsu Grill being our favorite. We also enjoyed Oceana, Portofino, and Seaside Grill. They all were delicious. They do offer vegetarian dishes but with 2 vegans in our family, I wish that there were more vegan options. Most were willing to accommodate. The buffet had lots of choices (including vegan) but had the same choices every day which was OK with us. There was a LOT of food to choose from. - The hours for the restaurants and buffet worked for us, plus have the 24x7 coffee bar was nice. - The beach is small but was always clean when we were there. The water sports (kayaks, paddle boards, snorkels) are close but you have to pay a $20 deposit to use the snorkel masks. There are cabanas to relax in, which were very nice. We really enjoyed time on the beach! - It was very relaxing and low key...not a lot of excitement poolside, which could be a pro or con depending on what you like. For us, it was lovely not to have to shout over loud music to talk. - The drinks were really good and top shelf choices were available. We brought insulated glasses which they happily filled. - The staff and waiters/waitresses were all very friendly with the exception of 2 individuals. One of the bell hops was very rude when my husband arrived 1 day after I arrived. Even though I had to wait over 3 hours to check in, he refused let my husband go to the buffet to eat lunch when it was closing in 20 minutes. All in all, I recommend if you're looking for lower key, more relaxing vacation! read more

If you are anywhere between age of 35-70 you will love this place. If you are a 23 year old traveling alone GET THE HECK AWAY. My mother trapped me in here. Waste of a damn Spring break. -Useful points- I will say the staff was EXTREMELY kind, caring and professional. The food was pretty good for what you pay for. The room was my fave part with the re-stocked fridge daily. The bed was a sex bed for sure, which i didn't get to use. The gym was great which was important to me because I'm an athlete. - Minuses- I got anxiety from the birds flying around when food was around. I never thought id have a fear of birds. One actually came ONTO my table and tried stealing my food. People think its a petting zoo. Feeding these God damn birds and taking pictures. This is what makes these birds think they can abuse me like that!!!! The beach was like 3 meters wide. A staff member said the resort doesn't wanna pay for the cleaning required and that once it used to be a beautiful beach. read more

Nice resort,it's one of the smallest ones I believe so it was quick and easy to get around. It's older but still has beautiful rooms. We got the presidential suite and boy was that awesome. We loved it! Staff was amazing. Food was good. Lots of options too! Great beach too. read more

Absolutely loved it here. This was our first trip to Mexico. Picked hotel myself after countless hours of research but was still apprehensive. Pics and other people's opinions can be deceiving... well with that being said, I was not disappointed one bit. We love it here! I'm laying in a cabana on the beach writing this review and I couldn't be happier. Hotel is older but very nice. It is hacienda style. The staff here is incredible. Our Concierge was Denise and she was very sweet and personable. She attended to any of our needs. We were so pleased we took a tour and presentation of the sister location Secrets Mormora and became Rewards Members. If that doesn't tell the story than nothing will. Can't wait to return. Also need to recognize and thank Luis,Mateo,Victor,and Carlos who made our Romantic Dinner on the beach extra special and very romantic! read more

See all

So much to say! My husband and I spent 10 nights and had an excellent experience. This was our first all inclusive, and first adults only resort. We arrived about midnight and the staff was ready and waiting for us both out front and at the desk. We walked the grounds a bit that night getting a feel for the place - very very quiet, everyone seemed to be tucked in for the night. The next day we saw the place come to life - most of the guests are 40+ which was right up our alley (we are 40 and 50 something). Fun swim up bar on the lively side of the pool and a quieter side if you prefer. Get a pool float early or wait to get a relinquished one as people vacate - not a big deal. Guests were friendly and fun, staff was amazingly attentive. Sitting poolside someone will be by every 15 minutes or so to offer you food or drink. We didn't spend much time on the beach but did walk it a bit. There are cabanas in the sand with service, but not much sand. We heard that a big storm took most of the beach a few years ago. Lots of seaweed - all the resorts are cleaning it up daily trying to make more usable beach space. Housekeeping service - they are like ninjas. In there straightening up a couple times a day and turn down service at night. Daily replenishing of minibar (beer, soda, juice). Our housekeeping service was amazing. Food - If there was anything that was marginal it was the food. We found some really good dishes in various restaurants on the grounds, but we were surprised that overall the food was meh (not that it stopped us from eating!). Interestingly, NO Mexican food to speak of. Once in a while the buffet would have some great machaca, but that was about it. Bummed about that since we love Mexican food and were looking forward to it. Perhaps because it's all inclusive they don't want it to be so good that it encourages people to eat more? Grounds - Beautiful and incredibly well maintained. Staff including groundskeepers were so pleasant and helpful! Cleanliness - I wish there were anywhere in the US that was as clean as this place. I travel a ton and have never experienced such a clean place and so courteous and attentive! Watch out for the raccoon looking critters (can't remember what they are called). We saw people get hurt a couple of times because they get very aggressive when people are eating - they will jump in your lap and try to take your food away. No serious injuries but some deep scratches. All in all it was one of the best vacations we have ever had. We will be back! read more

First and foremost- the employees there are wonderful. So friendly and really seem to enjoy their jobs. The resort is small- just how I prefer. The room was large and very clean. Very nice bathroom layout. The food was very good. We didn't get to eat in any of the nicer restaurants because we failed to research dress code and my husband did not bring a collared shirt and slacks and I only brought flip flops (dressy with bling but not allowed). We have been to several resorts and they are a little more strict than we are used to. But it is their resort and rules and our bad not looking it up before. Now for the really bad. They were inundated with seaweed. You could not access the water and the smell was nauseating. The pool is in major disrepair. Missing tiles so it feels like stepping on a lego. Chunks of plaster falling off the steps. The seats at the bar are chipped and I scratched myself and snagged my bathing suit several times. For this, not sure we would go back. read more

See all

This is my last day at Secrets Capri, and since it's raining, I thought I'd add my review. We booked our vacation through American Airlines Vacations, and our transportation was booked through that package with BD Travel. They wait outside the terminal holding a sign, and direct you to your car. Once there, they check you in with your voucher, tell you point blank that there will be an agent at the hotel who you'll need to see in order to confirm your return trip, and imply that that agent will want to sell you excursions. That's fine, whatever. When the time came to meet with her, it was much less painful than anticipated, and she's very friendly. There are many different options to choose from, and it's nice that if you do decide to take them up on it, you can do it in person at the hotel. Thanks, Brenda! Now onto the actual Secrets experience: Upon arrival at the resort, you're greeted with a cool towel, and you think, "wow! How nice! I feel so lux already!" That feeling doesn't last, however. You're then escorted to check in where they try to upsell you a new room. Free upgrade when you've already spent about $2500 to stay here? Nope. Upsell by about $600 just for a better view. No, thanks. Then you're passed off to someone else who tries to sell you on going to all of their sister resorts in the area so that you can participate in some kind of raffle to "win" another Secrets vacation. Then they tell you what's actually included in your all inclusive stay, and what's not. And then you get a book of coupons you can use to apply to the spa or cabanas, etc. Listen, if I'm spending that amount of money not even for a full week with a shit view out my room, there is no way you should be charging me anything extra ever. So finally, when you decline all the offers and are then allowed to go to your room, you have peace for the rest of the day. The next day, though, you'll get a call asking if you'd reconsidered on any of their offers. Luckily, that seemed to be the last of it, but I have to say, it was a huge turn off. I've just come from another country -- let me go to my room and be quiet before you try to suck more money out of me. I have to say, I'm frankly disappointed by the food. If you plan to come here to get Mexican food, you're mistaken. The only place that serves Mexican food (in Mexico) is the cactus club between the beach and the pool. It's excellent. But they close between 10 and 11 am. Why?? Why do you have to close between that random hour, especially when you serve breakfast? I don't understand. Don't bother going to Oceana for dinner -- neither of us liked what we got. The buffet is fine, but frankly, I've had a better buffet on a cruise ship, and I HATE buffets. The Italian place -- ugh. Not that the food was bad, but it wasn't spectacular, AND I couldn't just order a glass of wine. They wanted to sell me a $75 bottle. Um, wut? NO. Didn't actually get to eat at the seaside grill because it was full with a 45 minute wait. Honestly, the best meal I had was in Himitsu. It was EXCELLENT. But again, I didn't go to Mexico to get Japanese. Also, the coffee sucks everywhere except in the little coffee shop in the lobby. But don't expect a big American size cup. You'll get a tiny one, and you'll get used to it. Those are my only grievances. The resort itself is beautiful. It's extremely clean, well maintained, there is always someone cleaning the pool, there are always people on the beach trying to keep the seaweed under control, every single person we've come into contact with could not be nicer or more helpful, drinks on the beach and by the pool are great, and housekeeping is impeccable. My room has been constantly immaculate. I am on the ground floor, and do not have any mildew smell from the rain coming in as others have experienced. One thing I don't like is that from noon on it's like they turn the pool into the club. Super loud club music pumping for at least 3-5 hours a day. I like that this is a smaller resort, but since it's so small, you really can't get away from it. My room is also right off the pool, so I can't even escape it fully in my bed. I love the early morning smooth jazz/spa sounds by the pool, though. Much more my speed. Would I come back? Probably. Would I recommend it to people? Yes. My grievances are not really an issue for most people. Did I have fun? Yeah, but I'm sick, so how much fun could I have? This was a trip for relaxation, and this resort was very good for that. If I had wanted more things to do, I would be a little disappointed. I'm not a peopley person anyway, so I tend to go the opposite direction of the flock. *I've had no issues with water and sickness, but I have not used the tap water to brush my teeth. They keep the room very well stocked with bottled water and sodas. **wifi is excellent. read more

"All-Inclusive?" Should be "All-Included except for anything worthy." The staff was great and the best part of our stay. Our room wasn't ready at check in and then we got the wrong room and had to switch the next day. It was a full day before we received the correct room. The mini-fridge in the new room didn't work, the food quality was poor (at best.) There is only one pool and one hot tub and a very short beach with too few beach chairs. We were off-season and it was overcrowded. And we found the "All-Inclusive" to be extremely misleading. The better activities, wines, foods and spa were not included. There was an up-sale on everything, everyday. Want food cooked to order? That costs more. Want a bottle of wine that doesn't taste like vinegar? That costs more. Want to have a massage? That costs a lot more. Want to use the wave runners? That costs a whole lot more. The cost of the All-inclusive was more than if we spent our money on what we wanted, where and when. All-inclusive chains you to the resort because you feel you have to get your money's worth. Definitely never doing all inclusive again, nor this place. read more

We were there between February 7 thru the 11th. We had a a wonderful time. We were treated like royalty. We definitely enjoyed being waited on by Saulo at the Oceana restaurant. He was very friendly, polite, funny and very attentive. We were very lucky to be waited on and served by him twice. Bartender Luis at the barefoot bar was awesome. Very friendly as well. Loved being served by him as well and he can really mix them drinks. The bellhop, who I believe his name was Rodrigo brought us to our room as we arrived and picked up our luggage as we departed. He definitely is a gentleman, very respectful, polite and friendly. We ordered room service twice and Hugo was another gentleman, friendly and polite as well. All four of this gentlemen work very hard and deserve more than just praise on Yelp. Hector the evening entertainment director made our evenings very entertaining and fun. Loved his humor. He's definitely tje one for the job. The food was amazing, but I have to say the best part of our stay was the staff. Keep up the good job and you will definitely have people returning. We plan to return and we will definitely be recommending this place to all our friends and family. read more

So I have reviewed this resort a few times but always like to update as I go back about twice a year. Lets start by saying the staff here is the best and at the top of the list of why we come back. Erik the pool/beach concierge is the best and takes care of everything!!! I have never had better service! Then Geovanie and Teresa on the beach are the best. Somehow the two of them can make it so your drink is never empty! Orlando is also fantastic I love when he works the north side of the pool where our room looks out!! Just the best service.. and last but not least is Jenry at the beach bar!! Always has a smile!!! This resort for us is a perfect size and is laid back enough to really be able to relax. The pool and beach are wonderful and if there is seaweed they take care of it quickly! We went to both Oceana and Portofinos this time and the meals were wonderful. Try the crab tacos at Oceana!! I also love the salmon at Portofinos!!! The food over all is good and if you are looking to go to the buffet there is always a white fish served. Try it on international night it is in a coconut sauce which is amazing. We are planning to go back in January!! read more

See all

Really enjoy this place. We came on our honeymoon and we're not disappointed. Rooms are beautiful, staff is attentive and friendly, drinks are good and the food is good as well. I am really disappointed to see the negative reviews because I have experienced none of what they said. It has been nothing but relaxing and fun since we have been here. We booked through Apple vacations so maybe their hand in the package has made the difference but as far as we are concerned this place has lived up to its AAA 4 Diamond reputation and highest Apple Golden rating read more

Secrets Capri Riviera Cancún - Balcony View - Hotels Near Me - Playa del Carmen, ROO

Went here with my husband. The staff was so friendly and helpful! The crew that runs the activities were so much fun. We hung out with them every day. Not like at other resorts... we actually had a great time. The food was amazing. I can't remember if we needed reservations. I don't believe you do. Loved the buffet too. Room was beautiful and clean. Adults only which is great. And it's a smaller resort so there's not an overwhelming amount of people. I'd recommend this place! read more

My husband and I, along with my parents went to this resort as a day celebration for me and a wedding anniversary for my parents. The fantastic service started when we got off the plane. Olympus Tours took us to the hotel. As soon as we pulled up, we were greeted by a gentleman who handed us a cool towel that smelled WONDERFUL! We walk inside and are greeted by name by a young lady with champagne for my husband and I and non alcoholic drinks for my parents. NICE touch! We were pretty quickly checked in (one little hiccup which I'll get to later) and went to our rooms. Here is the breakdown: PROS: Resort: PERFECT size! Not too big, not too small, not too crowded! Beautifully decorated, clean and easy to get around. Rooms: Although I specifically requested a 2nd floor room, we were given a 1st floor. After going to the front desk and being offered another room, we decided to stay where we were. We were so glad we did. It was only steps from the pool and ocean. PERFECT! Staff: AWESOME! Every single person we came into contact with were beyond pleasant and accommodating. I can't say enough about the awesome staff!! Food: This is in all inclusive resort and the food was very good. There were enough choices for us to get something different each time and we were very pleased. Drinks: Also included in the price. Mixed drinks were good...could have been a little stronger but overall not bad. Entertainment: I really enjoyed the shows (music/dancers one night, magic/comedy show another), arts and crafts for sale, dance lessons by the pool, etc. LOTS of fun! CONS: I hate to even do this but I have to be fair! MOSQUITOS!!! They were AWFUL!! I had bites from head to toe...literally! It was really awful! Even with bug spray it didn't help!! The only other con is when we check in. There is a guy that tries to get you to go to breakfast at another resort the next day. I believe it's some type of timeshare but I'm not sure. We weren't interested and he wouldn't take no for an answer until we got firm. We were hot, tired from our flight and wanted to go to our room and freshen up. Other than that, we had a FANTASTIC time! My husband and I never visit the same place twice but we've already decided to come back here!! Thank you for a wonderful time!! On top of all of this fabulousness, the weather was PERFECT! Sunny and warm the entire time! We had an unforgettable time! Lastly, I HAVE to thank the staff of Secrets, Olympus Tours, etc.: Dulce at the front desk was WONDERFUL!! She took us to a different room to see if we wanted it and was so patient with me. Jorge (I believe) who helped with our bags. Effrain and Antonio in La Riviera Restaurant were GREAT!! Very professional! Manuel in Himtsu was also great! Secrets Taxi driver- Ivan, cab # 1733 was fantastic! He took us to Playa Del Carmen to shop on 5th avenue and picked us back up 2 hours later! Olyumpus Tours- Richardo & Danny were AWESOME!! I wish I remembered everyone's name but these folks definitely stood out!! One more note; Free wifi and free international calls were a very nice touch! read more

We spent a week in June 2017 and I truly don't have 1 NEGATIVE thing to say. The service from check-in to the day we left was beyond exceptional. Nice sized hotel and grounds. (Which we wanted because who wants to take 15 mins to walk to their room?) We were not harassed for any time-shares, ate great food, our room was cleaned, 2 x per day, always fresh towels and chairs by the pool, and every staff person we encountered was mega friendly. The one thing they could IMPROVE: Include more Traditional MEXICAN food. They did have some Tex-Mex food and it was good but would have preferred more options. Otherwise, we would love to go back! Highly recommend this place to anyone. read more

Just returned from another great stay at the Secrets Capri. This is our second visit to this property. We brought another couple with us and they were blown away by the excellent customer service. This property is on the smaller side for the area and that suits us just fine. During this visit we were impressed with the food, entertainment, rooms, drink options and as always the wonderful friendly staff (especially Rodrigo, Bernice, Geo & Brenda). Honestly though, everyone was great and a good time was had. read more

I recently stayed here (December 26-31) and thought it was wonderful. The place is immaculate, gorgeous, the staff is wonderful, friendly and helpful. The food was delicious and all of the drinks I had were excellent, too. Lots of choices of restaurants. Loved the little place where you could sit right by the beach. Lots of bars, pool activities, nightly shows, etc. Really, really loved it and plan to do this every Christmas! read more

We have been to Secrets many many times. We decided to come during Covid. We were impressed by the cleanliness yet a weird change has occurred. I guess because the disco is closed- they have brought the live bands and DJ out to pool area. It lasts till 11:30 every single night at deafening levels of sound. We were shocked! They never did this before. We walked out to see who was actually partying around the pool. There were 12 people! The music was so loud that every single room at the hotel was subjected to Incredibly loud music till 11:30 at night!! It was shocking. This is a company that seems to be tone deaf to their clientele. Since 98% of the guest were in their rooms and not outside. We hope they will get a clue that this is NOT a good change. We will not be back! read more

Pros: Service, Cleanliness, Food, Drinks, Activities, Clientele. Portions are perfect and the drinks are well mixed. Always happy, helpful and attentive staff. Rooms are well equipped and comfortable. Overall I would say it is equivalent to a USA 4 star resort. Cons: Pool starting to show its age, needs to be resurfaced. They need a more efficient way to clean up the seaweed. Just small things like tv's at pool bar not working. Narrow beach. not really a con but it is a smaller resort with just one pool. upside is that you have a short wait for dinner. read more

Secrets Capri Riviera Cancún - Hotels Near Me - Playa del Carmen, ROO

My husband and I went this past summer for a getaway to celebrate 3 years of marriage and we adored every minute of it! The pool was lovely, the swim up bar was well stocked and convenient, the staff made you feel like royalty and never let you stay empty handed for long, the restaurants had a short wait time, the bar and disco was so fun for dancing, the activities were prevalent and you never felt pressured to participate if you didn't want to, and the view was lovely. The only downside was that the beach was covered in seaweed but that is not in their control and they had people out their all day every day to try to keep it under control! read more