The staff is amazingly awesome! I'm always greeted with a smile along with plenty of laughs! I consider both Dave and Lacretia my storage family. I've never had any issues with my storage or making payments! The value of their customer service out ways the amount I pay! When ever the day comes I have to leave this facility I will miss them more than they know! read more

I have a storage unit very nice and lots of room..old man is very nice and helpful. He always have a smile on his face never see him in a bad mood.. read more

had a great experience with the manager old man Dave. he was very polite and informative I will recommend this facility to others.

Place for homeless to store their crap. I recommend looking elsewhere. Half my stuff was damaged by rats. I'm moving what's left this week. read more

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Best customer service in a storage facility. It is always fun to talk to Oldman! If you come and rent a unit make sure he is the one that serves you. read more

The lack of professionalism, and customer care continues at this location. I am trying to leave, but with Covid, alot of storages are full or don't have the size I need.(Maybe people are downsizing IDK) SO HERE I AM IN BONDAGE AND MISERABLE! I work nights. I called, the satellite office says they just stepped out for lunch 10 mins ago. I will email them and when they check back in, they will see the message immediately. I have broken my sleep for now 3 hours waiting for a call back. read more

My unit became infested with mice/rats. When I went to clean it out after ten years I could not find a customer restroom to wash my hands. The insurance company thru them gave me a minimal amount for restitution. My boxes were chewed up and many items ruined. Their rates constantly went up like each year. Staff was only polite if you were paying them. Later corporate blamed me and then conveniently refused my calls. This happened last summer so I want to warn others to not use them. And insurance wanted pics of each item or a computer comparable. Come on! No decent restitution to this day. read more

Pricing & location was amazing, but customer service was the best!. David helped me get into my storage & answered all my questions on what would be best for my storage unit. David's always happy to assist when needed. Thank you David for making the storage process smooth. read more

Wow... I was really shocked today of this SecurCare Storage. I was walking to the Office, & I see the Door little open. I say... Hello The Guy inside office says... We're Closed, We're Closed, Were Closed, 3 times... He did not give a crap. He has No (Customer Service) for People... Freight Elevator was down... & we couldn't bring the big stuff with us. I helped out my Sister move her stuff to her Appartment to Cerritos... Reading the Yelp comments about this place... Wow This place really SUCKS... read more

RAT INFESTED and the management wont to anything about it. I had my 1 year old couch eaten by rats, the employee took responsibility and stated that insurance would cover it, and if not, then they would. He also informed me that I may leave my couches there and they would remove it. I received a call the next day by the manager and he started by yelling at me. Telling me he would not close my account until i removed the furniture that HIS rats desroyed. He refused to let me talk and even belittled me. Insulting me, and claiming it was my fualt for storing furniture in their facility. I have been trying to get this settles for 2 weeks now. And still am being harassed by the manager. And now he is charging me for THEIR infestation. All statements are caught kn video. With authorization to record by employee. read more

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This location is a terrible, 2650 Highland Ave, entry and exit gate broken, trash everywhere, two dumpsters overflowing with a stack of mattress outside along with some guy who looked like he lived there with all his items piled in the isle to drive through. The worst part is when I opened my unit two mice ran past me, not to mention the droppings everywhere. I took everything I had in the unit to the dump. If that's not enough they have the nerve to raise the rent. There is no way that site is being cleaned daily. read more

Best storage ! And Best Customer Service from Manager David , he made my experience as a first time customer the best after having a rough day moving all my belongings , will recommend this storage to all my family and friends . Thanks David for all your help ! read more

Been a customer a very long time, rent increases all the time. New customers pay less then valued long term customers. Lots of robberies and I mean lots !!! If I didn't have so much stuff I would be gone. Area manager is rude. Lots of .... let's just say NOT GOOD NEW RENTERS. "/tenants. They don't care about the paying long term customers.if I could give a zero , I would!!! Place has changed a lot. Oh the mice problems. Enough said ! read more

Thank you to the "old man", he was so helpful and accommodating to us (quick to assist us too). I hope he's there if we have any more questions. read more

Excellent service provided. Representative "old man" (name tag name) was super informative & helpful.

Today was the first day we got our storage and old man was very nice and talkative to us . We felt that it's a great decision to change storages and we look forward to doing business read more

I have had this storage for years and theyre the only place who will not sell my stuff was waive fees to ensure I keep my storage God bless the highland branch read more

You might as well throw all your items in the trash if you are thinking of putting them in this unit. It's the same as leaving it outside. Went to pickup my items and every single thing was covered in Rat Pee and poop. That's not even the worst of it. I went to pull out my dresser drawer and multiple rats came running out. The worst part is the manager won't even give my my money back and is extremely rude. Now I have to rebuy all items. So once again, I cannot emphasize this enough! It is pointless to store your items here! You will just have to rebuy everything!!!!!!! read more

The worse storage..I had to throw away some of my stuff cause mice bit into my things, I had been with this storage two years and they have no respect for you or your things. To top it off the freight elevator was not working and they didn't seem to care, my brother and I had to move my boxes down two flights of stairs from the second floor. they really need someone that is on call. Manager Aaron was no help yelling threw the screen door that their closed. I called the customer line and they said all they can do was send an email, which I never got a call back and when I called the following day the manager said he never got an email, when I tried to explain what happened he don't listen to you he tries to talk over you. And by the way because of moving boxes down the stairs and walking up and down my foot has been sprained I haven't been able to walk for a week now. They'll be hearing from me. I'm surprised this manager has lasted this long here..given how many bad reviews there are. read more

Do not use this place. Was overcharged and it's been over two months with no refund. The manager Yesenia is no help and neither is the call center who never knows anything. Everyone claims its another department that handles it. First it was 3 weeks, then 6 weeks. Its been well over that. Do not use this place, poor management and poor communication. read more