Jeff and Brian took great care of me! They got me in and out with the vehicle I wanted at reasonable rate and price

I usually don't write reviews, but I couldn't hold this one back. Almost a month ago my husband and I were throwing around the idea of a new car. I spoke with the sales man Aaron who gave me some numbers. I had told him what we wanted and I told him what our trade in was. He told me no problem come in. My husband and I sat on it until today, Aaron texted me to let me know that they had a new incentive for the car we were looking for and it would help us in the direction we were trying to go. I then re iterated what we wanted and what we were comfortable with. He told me the same thing no problem come on in. So I came in. On my way to our appointment I texted him and told him I was on my way and he said another salesman by the name Freddy would be helping us that he had to go deliver a car. That's when things took a turn. We got there and a nice gentleman went and got Freddy. Freddy came out and stood there talking on the phone about what he was doing after he was done helping us. He took the keys to our trade in went and looked at it and came back. We again talked about what we wanted and he went and ran numbers. While we were filling out the credit app he came back with payments and what he could and couldn't do. The vehicle was also being priced at a much higher price online and he told me that he couldn't match that price (the price from there own website) He never even got our last name nor or phone numbers. He didn't run any credit, nothing. He told me that he looked in my "ford profile" for any special offers and there was nothing. I'm not sure how he did that as he had nothing but my first name. I have only bought from ford and I will continue. However, I will NEVER be coming to this location again. Worst customer service, worst salesman, worst experience I have ever had. If you do go to this ford, ensure you do not work with Freddy or Aaron. read more

Brought my 2019 ford edge in for some work Brandon Snyder was my service writer . He was very friendly and professional told me everything I needed to know . and what to expect gave me a loner and I was out the door.It was a great experience. read more

Update to my previous post. They said to reach out to them via email. I did the next day, still no email or phone response. Take ur money, cause you headaches and leave you high and dry. This place is a nightmare. read more

Our day began with a bit of disappointment at the Chula Vista Ford dealership, leaving us feeling somewhat downhearted. However, the instant we set foot on Sedano Ford's lot, I was immediately struck by the warmth of the greeting we received. Paul, the sales manager, welcomed us with open arms right at the entrance, making me feel incredibly valued and at home from the very beginning. His swift introduction to Louis, our dedicated salesman for the day, perfectly initiated what was to become a truly unmatched car-buying journey. The moment Louis guided us to the Mach-E for a test drive, it was as if destiny had led us to that car--love at first drive, without a doubt. Louis's method in catering to our needs was absolutely exceptional. He embodied patience and attentiveness, investing the time to fully grasp what we envisioned for our dream car. His knowledge and genuine enthusiasm about the Mach-E made the entire process not just seamless, but truly enjoyable. After careful consideration and Louis's adept handling of the finances, we opted for the GT model, which surpassed all our hopes and expectations. As a service member, it was meaningful to support a veteran-owned business like Sedano Ford. This aspect added an extra layer of personal significance to our purchase, greatly enriching our satisfaction with the decision made. The contrast in customer service and understanding we experienced at Sedano Ford, as opposed to our earlier visit elsewhere, was remarkably clear. Sedano Ford emerged as a beacon of exceptional service and customer satisfaction. In addition to the exceptional vehicle purchase experience, the cherry on top was getting the windows tinted. Louis recommended their in-house tinting service to add that sleek, finished look while providing additional privacy and UV protection. The tinting process was swift, flawless, and the final result exceeded our expectations, adding an extra layer of elegance and functionality to our new Mach-E. This thoughtful suggestion was the perfect finale to our car-buying journey, enhancing both the vehicle's aesthetics and our overall satisfaction. Louis's dedication and expertise not only made our day but secured our trust and gratitude. His ability to transform our initial disappointment into one of the most memorable purchase experiences demonstrates his professionalism and passion for his work. Clearly, Louis is an invaluable asset to Sedano Ford, and his exceptional service is deserving of recognition. I wholeheartedly recommend Sedano Ford to anyone in the market for a new vehicle. The exceptional customer care, highlighted by Paul's warm welcome and Louis's dedication to excellence, turned our search into an adventure that was both enjoyable and heartwarming. A sincere thank you to Paul, Louis, and the entire team at Sedano Ford for providing us with not just a car, but an easy stress free experience. Your commitment to satisfaction is definitely one to model for other dealerships, and I am proud to have supported a veteran-owned dealership that values its customers as deeply as it cherishes its heritage. read more

Fernando Martinez was really helpful! He was really informative and made the experience enjoyable. Highly recommend asking for him when going thru Sedano Ford. Thank you Fer! read more

I have been extremely happy with the professional staff at Sedona Ford. They are very helpful when I have to bring my car into their service center. The facility is very clean and has ample seating. They keep me informed on my vehicle's status and clearly explain anything the mechanics suggest I need to be informed of. They are honest and I feel very comfortable with them working on my car. read more

I had my truck cover installed here. The service personnel were very courteous and informative. The installation took about an hour and a half. The waiting area had complementary WiFi and a coffee & espresso machine to make the wait go by even faster. They showed me the various functions when the job was complete. I was very impressed by their service department and will be bringing my truck back here for future services. I highly recommend Sedano Ford. read more

Sedano Ford exceeded my expectations for my first ever car buying experience. When I first filled out a form to schedule a test drive online, I was pleasantly surprised to receive an email within an hour. I spoke with Uri over the phone, and he was awesome. He promised me that they would help me find my dream car - and they sure did. At the facility, all the staff were very friendly, welcoming, and helpful, but I had the pleasure of working with both Paul and Lorenzo. They helped me to find the EXACT car I wanted in the perfect color and with all the specifications I wanted. They took time with me to answer all of my questions, never made me feel rushed or pressured, and gave me a very fair price. I also got to work with Ricky from Finance, and he was very kind and helped explain everything to me in a timely and efficient manner. Overall had an awesome experience...I would highly recommend Sedano Ford as your go-to Ford dealership! read more

Got a Ford over the weekend and had a great experience at Sedano Ford. The truck that I wanted was not available at this location but they made it happen and I even got it the same day! One of the best experiences I've had at a dealer. Louie was our salesman and he was great, ask for him, you won't be disappointed! read more

They sold my elderly mother with dementia and no driver's license a car. They wouldn't return her calls or mine. I finally had to take my mom there. She paid 16K for a car worth 9K and offered to buy it back for 6K. This is elder abuse! read more

I had an appointment for a service, they said it would take 2 hours to complete. I can back in one and half hours and they had not even started my service and told me it would take another one and half hours. To make matters worse, when it was Penske Ford it could $80 for an old change now it cost $126. I can get the same service for a lesser price at Valvoline Instant oil change cheaper $80.00. The thing that upset me the most was they were taking walk ins before people with appointments. Last time I go there. read more

Great experience with Lorenzo on the sale. Easy and smooth. Would recommend them to everyone

My 2013 F-150 had a recall to be performed under warranty. The part was on back order for months. My truck was at the dealer since mid December, now being late February, the job was completed. Being in such a stressful situation, I was treated amazingly by the staff at was then Penske - now Sedano Ford. My service writer, Blaine, went above and beyond to give me frequent updates on the repair process and provided me with a loaner car for 45 days. Thanks Blaine! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

When you go to a dealership for service you expect top notch service since you're paying top dollar. Well, we ended up leaving without getting anything done. Firstly, I only called the dealership because our vehicle requires a replacement due to a recall. We set an appt. On the phone, with the girl who set up the appt I mentioned a few things and decided we didn't need to get them done after talking to Scott, the service writer, mainly because of price. So we scheduled for an oil change and the recall. He spoke to me twice and my husband twice. Then when we brought the cat in for our scheduled appt multiple things were still on the order, including diagnostic, which we had told him we didn't want and 48 dollar wiper that we both had told him that we already purchased, and we were told that the recall doesn't apply in our State because we don't have salt on our roads, I'll be calling the recall number to clarify, but why weren't we told this on any of the 4 other calls we had? Why waste our time? Then we were old we couldn't be guaranteed our oil change would even be completed today! It's before 9am and we had an appt for weeks. Nope not today! We will take our car somewhere else thank you very much! read more

My car has 30k miles and gets service every 10k. I took my car here at the 20k and they serviced it under my maintenance package no problem. When I took it back for the 30k mile mark I get there with my 3 kids 15 minutes prior to my appointment time. I pull in to the service driveway and no one comes up to me long enough for my to unload my 3 kids under 3 to and including changing a diaper in this time. It must have been 5 minutes. Once I unloaded them still no one had come out so I walked towards the front. A service rep then comes out to tell me they can't service my vehicle because it needs to go back to the original dealership where I bought the vehicle. I explained they had done it before and he told me that time it was a mistake. I explained that making an appointment and getting the vehicle here was not easy considering I have my kids with me in the mornings. He didn't seem to care much and told me "he's just doing his job" I didn't have time to speak with a supervisor there so I called on my way home and I got told there is no manager available to talk to right now and they will call me back. We will see. read more

After my initial disappointment about not being able to do all the work, my service advisor was very helpful and very accommodating and she's going to take care of it. Call me when they're available so I would like to raise my review to a 3.5. read more

The new name means little the same guys are there to work on your car. The best mechanics you can find!!!

Fernando Martinez was really helpful in making sure the whole transaction went smoothly. We flew in from out of town, so everything was done in efficiently manner. read more

Brought my car here to be serviced for the numerous recalls I've received in the mail. Said they could fix the trunk and tank deformation for free and would diagnose the clutch issue. It sat there for over a week and 5 days after the initial date of when i was told i would receive my car back, absolutely nothing was fixed and they tried to charge an absurd amount for the clutch. Will not be returning. read more

We had a great an experience at Sedano Ford this afternoon. Fernando Martinez was our Finance Manager, and he was extremely kind and knowledgeable through out the purchase process. Roman was our salesman, and was so kind and helpful while we were on the fence on whether or not to make a big purchase. We appreciate all of the hard work of both Fernando and Roman through out this process. We will absolutely return in the future for other purchases as well. read more

The process took a bit longer than anticipated but Fernando Martinez got me a good maintenance package deal on my truck purchase.

Thankyou to Fernando for all your help in getting my refunds resolved. You said you were on top of it and a few days later you delivered ! Besides your help your very nice , courteous and service with a smile ! Thankyou again you made my purchase a great one read more

I want to thank Jose Martinez. For helping my dad purchase my first new car!! He went above and beyond on getting us the best deal on a beautiful car. Could not have done it without Jose Martinez. read more

I just walked in the door after purchasing a 2022 Ford F-150 from Sedano Ford. I was very impressed with the dealership. They made the sale process very smooth. I worked with Eduardo and Johnny in sales and Fernando in finance. All three of these employees were helpful, friendly and professional. I'll be sure to pass the word around about Sedano. read more

First time Ford buyer. We were taken care of very well. They were very accomodating. great new management. Kudos to Fernando M and Brian W for making our experience a pleasant one. read more

Well, Sedano Ford is no longer as previous Drew Ford or Penske Ford. Service is bad. Recently, went to get my truck serviced and the multi-inspection is trash. It is stated it will and was conducted, however it is obvious that as an example the windshield wipers need to be replaced and the windshield reservoir needs refill - easy you would say anyone can do. Correct, however when your paying for what used to be good service at formerly known prestigious names (Drew Ford or Penske Ford) great service. Secondly, I go and drop off the vehicle the first representative doesn't introduce himself, which is fine. I don't really care I let that go. However, their computer doesn't work and just walks away. Eventually, I follow not knowing where he is going and happen to walk into the Assistant Manager office to find the same representative. Now, he has found a working computer just to 1 - have forgotten what services I needed done to my truck so me having to explain. Then, 2 - not able to find what services I needed on their computer system. Eventually, he found it under some other name, which I thought was odd thinking in my head is this the right part/service the technician is going to conduct on my truck. All of this mind you is being handled in what appeared to me in a rush situation while the representative talked over me with 2 other representatives which made it difficult to even attempt to ask anything. Fast forward to picking up my truck, walked in no multi inspection results even when asked for the details. Charged for my service and handed my keys and done. It definitely appears they just want money, zero customer service and well now I am skeptical if the service was actually done. There is more to this story, however I'm not much to write reviews. But, I felt the need on this one since this dealership has been very good to me and my family. I have been coming here for decades, now this was my first time with "Sedano" may need to find a different dealer unfortunately. read more

I contacted this dealership regarding internet pricing. I was able to come in with no hassle and Uri my sales associate was waiting with keys in hand. Financing was smooth and transparent throughout the process. Ford's amazing 0% APR and cash incentive made the sales possible. read more

Really do not have to do much damage to their 3 star average rating, but I need to express how disappointed I was with the "new" and "improved" Sedano Ford. Called and made an appointment, said it was two weeks for the earliest appointment. I brought my truck in on Tuesday night for a Wednesday morning appointment. My MAP sensor keeps going out (bigger problem under the engine), I wrote all of this out, told them what was going on. Service Advisor Jake, lets me know that it will be 2 to 5 days before they can get to my truck and do not have a rental for me. I figured it was going to be a fast appointment, since I scheduled one, I was wrong. SEVEN days later, I get a message from Sedano that they cannot start my truck and I need to buy new batteries... First of all, if anyone is reading this, I drove my truck there perfectly fine. They started my truck and parked in... No problems? But SEVEN! Days later, my batteries are dead and it is my fault? Jake was not the best and pretty much gave me two options, return the rental they finally gave me after 6 days of holding onto my truck. Or pay 500 something dollars for new batteries that I did not need until these people touched my truck. I was a Karen and asked for their manager, Mr. Scott. Who was even worst than Jake! Instead of admitting they messed up, he sunk into the fact that this was my fault. Scott also let me know that I was driving around with a check engine light, and that might of had something to do with my batteries. He also said my truck has aftermarket accessories. I was not going to argue with this guy, because apparently knows better than me. But Let me just say, all of my accessories are California Complaint and I also have an automatic airbag system on my truck for towing. I have had these accessories for years now, but yes Scott and Jake both know better that this is why my batteries died. It was not the fact they had my truck for seven day, maybe left some lights on or the door cracked. But it was my accessories. After this was all said and done, they did not even check for what I brought my truck in for! Mr. Jake and Scott said the found some cracked hoses that were creating the P0061 code, which is pretty funny. When I came to get my truck back, I asked for another technician to show me what they did, and they could not. I could see they messed with my tuner (Mind you CA complaint), but the check engine light was gone. As soon as I drove off the lot, my check engine light was back on, my tuner does not work now, no idea what they did to it but that is great. I also went and bought brand new batteries just because I have no idea if they were actually telling the truth or not. I went to replace the batteries, Sedano Ford cut my batteries handles, the straps that make it easy to remove the batteries. They will call me a liar, people will say I am making it up, but I know I had straps on my batteries because I had to remove them for my accessories. But this time, removing my batteries was way harder so good one on Sedano. Called Corporate, made a formal complaint but they cannot do anything which is great also. I have owned Ford my whole life, I was going to buy another truck for my Dad. And because of the service treatment and 500 dollar batteries, Sedano Ford will not have a repeat customer. And no, Scott, Jake, or anyone from Sedano do not call me. If Corp wants to talk, I will talk to them. I wish I could give a zero star review for how I was treated. I do not leave reviews, but today I am. Maybe something will happen with this, or most likely not but I will be posting with the BBB and your other google review as well. Thank you. read more

Got refers to Victor Santana by a family member, he was absolutely amazing ! I had a great experience buying my new car here and selling my old one they made everything go so smooth and most importantly to me they were friendly and not pressuring, I have always hated going to the dealer due to the fact that you feel so pressured by some salesman, nope not here they really help you determine what you want and make the process so smooth. The staff and everyone here were amazing . Thanks to the whole team I am in love with my new car !:) read more

We came in to looking to purchase a new vehicle and were met with a wonderful team in Uriel, Ali, and Gabrielle. They all made the process go very smoothly with our new bronco sport purchase. I would highly recommend Sedano Ford to anyone looking for a new/used vehicle. Give them a shot, you will not be disappointed. read more

Pedro Alavez was very helpful with the purchase of my leased car. He made it easy. Answered all my concerns.

Was looking for Mach E in San Diego dealers, all dealers asked at least $2k over the MSRP until I found the best deal with Sedano Ford. Special thanks to the internet sales manager Me. Ammar Alsamarrie who was able to get me the best deal n price. Also, he was so patient with me cause I chose a color then halfway of the process, I changed my mind n switched to another color, He was so nice n the staff as well, I thought they will be mad but they were so respectful especially it was during the weekend and they were busy. Thanks Sedano team!! read more

For a simple oil change on a simple car its almost 100$ and takes over 2 hours?!!! My sports car with special oil needs is less than that. Made the appointment thinking this was still Penske Ford for a family member. Will not be coming back. High cost without the added value. read more

Bought a 2019 Ford Escape today. What a great experience! No pressure, the car is in great shape, and I got a great deal! I highly recommend Sedano Ford and especially Victor Santana! read more

I had such a negative experience at Sedano Ford, my Father worked at La Mesa and Drew Ford x 25 years as Sales Manager. He recently passed so I had his beloved T-Bird towed to Sedano for repairs and to possibly sale his car to someone who would appreciate his car, while going through pictures I found a picture of when Ford introduced the mustang taken at Drews, as well as newsletters from Drew. I went to Sedano met with Manager thinking he may want the pictures for their archives? Very emotional, Manager said u keep them. Referred me to used car Salesman Ed to discuss selling the car, he was very empathetic and told me he would help me sell car. Spoke to Chris from Auto Shop who assured he will get the car fixed,smogged and ready to sell. Paid $4,100 in repairs was told they could not smog which was untrue!! Left 2 email messages to Ed with no response. Very disappointed on how I was treated and disrespected! When I see your commercials it makes me sick! read more

Carlos and management at Sedano ford worked with us to get into our dream Bronco.Very friendly service.Highly recommend this dealership...

needed a new car, went on the ford website to see what was available. put in a inquiry, 5 minutes later pedro calls and says lets do this. no mark ups, straight forward language and had me in and out in an afternoon. ahmed in finance and pedro in sales. great guys, made the experience smooth and i never felt i was getting scammed or forced into a corner. the price that they gave me was the best in the area and i stress again, no mark ups. look for pedro, he's awesome. read more

The absolute worst dealership I've been to. I've been coming to what was Penske Ford for 7-8 years and had nothing but good things to say. To start this review off, I purchased a brand new car and traded in my old car in March. They told me I was approved for my loan, just for them to call me the next day saying they needed a down payment (was doing $0 down). Over the course of a week we argued and negotiated to essentially what my payment was, but for a shorter term and lesser interest rate, which doesn't make sense on their end. Then called me a week later saying I needed to fill out more paperwork which wasn't true. The day I bought the car the AC also did not work, and it was a BRAND NEW car. The service department got it taken care of for me but I don't know how it passed their pre delivery inspection with that. Then, just today, almost 3 months after I bought my new car, I got a letter in the mail from the DMV saying my trade in had delinquent renewal and there were hefty fines. The car I traded in, the registration expired in April and I traded the car in in mid March. Absolutely no excuse for the horrific practices of this scum my dealership and I would recommend no one to come here. My sales person was very nice and helpful, can't remember his name off the top of my head but great guy. The sales manager however is a complete air head who shouldn't be working at a dealership. Scummy through and through. I guess that's how dealerships work, as I've bought too many cars in my lifetime. This was by far the worst manager out of the say 10 dealerships I've worked with. Just save yourself the time and go to literally any other ford dealership in San Diego. This is no longer Penske Ford and Sedano not off to a great start at all. read more

Made an appt for an electrical problem For my 2021 ford expedition And was asked if I needed an oil change when I called. The screen went blacked out a few days ago. Made the appt by phone due to online not able to select electrical problems Service. I was told that there were 2 days the week of my appt that the service could be done due to service tech needed and repair needed. I scheduled the appt and a ride to pick me up. Got to the dealership for my appt only to be told sorry we're backed up 2 days for electrical services, can we Do your oil change and you can come back in a few days. I was upset to waste my time and was frustrated only to be asked why I was frustrated. As if Everyone who comes to the dealership with an appt for service wants to come back because they did NOT schedule the appt. Appropriately. They were more than happy to hop on the oil change service. I wonder why they want to get the oil change done only, I have a service package purchase on the car. The manager said they will likely need to order an Apim and it won't be able to be fixed today anyways. This is All without anyone even looking at my vehicle. curious to see what they say was the electrical problem is or if they even look at the electrical today or if a part is ordered. They really wanted me to come back again for the electrical. I believe when the oil change service is complete they will drag there heels for the warranty repair work. Giving them a chance to prove me wrong. I will update after I pick up my vehicle today. read more