The 3 Stars is for the Sales portion and not service dept. I went there for service awe bought our truck from there when it was Penske and the service was horrible! Went back to give them another try as they are now Sedano and NOTHING has changed. My service advisor Mike was super nice but was not there when I went to pick up truck. The person at the station next to him helped me and basically threw the keys and paperwork at me and said have a good day. I asked him to go over everything and his response was 'whatever Mike told you' and walked away. Could have not been more rude. I will not be going back and will go back to the dealership that has taken very good care of me and is always willing to explain every thing. read more

Great overall customer service!!! my sales person was Victor, such a cool guy, really understanding and helped me get the car I wanted and made the whole process super easy. Hector in finance also helped out He made sure my husband and I were taken care of! 10/10 definitely recommend coming here. read more

Great experience buying a car here this weekend. All of the staff were very friendly and the process was quick and smooth. read more

I've been buying cars for 30 years Sedona Ford was the worst experience I've ever had in my life they lie they cheat and they leave you hanging and they don't give a f*** about you so please do not buy a vehicle from them read more

had a great experience here! Salesman Lorenzo was very honest from the start and got the deal done!!!

Great experience ordering my new Maverick, other dealerships weren't able to get it done. This was the first new vehicle I'd ever purchased and Shan was a pleasure to work with the entire time. Ricardo in finance saved me a trip to the bank and dealt with everything in his office which was great. I'd have given 5 stars but I really didn't want the alarm system. This is a common dealership trick though and I just wasn't able to get out of it here. I wanted the vehicle too bad. Basically you pay $800 for an alarm system and they're the ones that benefit. It helps with their insurance and the customer ends up footing the bill. The alarm system itself isn't much more than a sensor that gets wired into the system. I didn't want it at all, it's marked way up to make them money, and largely because I don't like the thought of them cutting into the OEM wiring harness. Google "KARR dealership scam" and you'll see a ton of reviews about that. Maybe you can get out of subsidizing their insurance premium out of your pocket with an overpriced alarm system that you can install yourself for 114$ but I couldn't. read more

Just bought a 2023 AWD Ford Transit which was the biggest purchase of life. Aside from excitement I obviously had some nerves. Moises G and Fernando M were great throughout the whole process and made things easy. read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

Terrible service. My husband brought my car in there today because it has become unsafe to drive and they would not take it for service. The AC has not worked for a month and we made an appointment that was a month out and coming up this Thursday. However, now my back latch will not stay closed and I have had multiple instances where things are flying out of the back and I have to stop on the freeway to get it. I have three young kids and having the AC be out in this heat was problematic enough but now with items not being secure in my vehicle with the back latch opening constantly. It is unsafe to drive however, they would not serve us and take the car in. The vehicle is under warranty and should have been taken in and repaired. read more

I bought a used vehicle in October from this joke of a company, November they reached out to me they needed something for smog, December reached out again needed weight (truck) early January reached out again they said all was good. Still don't have tags early February, reached out to DMV. Found out they sold me a vehicle they didn't even own. I I have been making payments on a vehicle I don't own nor does the bank. Avoid them at all cost. I would post zero stars, but can't I think city needs to get involved. Avoid them at all cost read more

Service Department was terrible. I have been here before, when it was Perry Ford, and this current experience was terrible. I made an appointment to get my air conditioner looked at. I took the day off of work to bring it in, and as soon as I got there, they told me that my car would need to stay for 3 days just for diagnosis. None of this was relayed to me when I made the original appointment. I couldn't miss that much work on short notice, so I left. The service rep gave me his card to call him directly. I called back the following week, on a Monday, and left a message. I called every single day that week without a return call. I sent an email as well. No response. I called the following Monday and just asked to speak to anyone that would answer the phone. I explained the issue and that I have an extended warranty on my car. The service rep asked where I bought the car, I said Perry Ford National City, then said that I need to call them to get the exact name of the warranty. So, I called Perry Ford of National City, who was very helpful, and said that I, as the customer, should not be doing this leg work, and that the service department should be doing this. I took my car to Perry Ford NC, they were expecting me, had me in and out in 5 minutes, and were very pleasant to work with. I will drive the extra distance for better customer service. read more

John Z. and Paul S. are the perfect team! They worked with me via text all day, due to my demanding work schedule, and were ready to go when I was able to get there. They stayed well after closing to assure I was satisfied and they got the sale! Lisa C. up in finance is a gem as well! All very personable. It was like hanging out with friends for a few hours! read more

My car was in the shop for two weeks for something that was covered under warranty. When I got it back, there was rat feces, rat urine, and rat damage under my hood....and a missing engine cover. Sedano Ford told me they would clean it out and fix my wires but they've done nothing. They took my car, I paid for an oil change and they gave it back with nothing fixed. Horrible customer service, horrible dealership! Save your money and take your business elsewhere. -update: Scott called and got me in the next day to take care of the problem and refunded my oil change. He is trying to make up for it which I appreciate. read more

*** Had the truck for less than two weeks and it's in the shop for major repairs. Horrible experience! The sales guys were great and made the deal happen. Promised our trade in would be there two days later to get our things out of it, went back and our truck was gone, nowhere to be found. Thousands of dollars in tools, personal belongings and personalized plates, gone. Days later they found our trade-in and it was out of the country. About a week later some things were recovered and still more than two weeks later waiting for Jose Martinez to locate the remaining things that are missing. Our "new truck" has been in the shop since Monday 7am. Now I'm being told the extended warranty that was sold to me was entered wrong and that's what is keeping the Dodge dealer from starting these major repairs. I have not been offered a loaner car. I have not been called back by ANYONE at this dealership. My 1st payment will be due on 10/23 for a truck we had for less than 2 weeks! This has been the worst car buying experience I have ever had. Horrible customer service. Nobody holds accountability there and I would never refer anyone to this place!! $30,000 truck, in the shop, less than two weeks after we got it and the dealership that sold it...nobody answers their phones. Super nice when they are trying to sell but horrible service after....STAY AWAY FROM THIS PLACE!!! read more

Great service , explained everything clearly and thoroughly. Fernando is extremely polite to his clients.Great experience overall. read more

My experience at Sedano Ford was stellar! On Friday I purchased my first brand new vehicle and I am in love! During my visit to Sedano Ford I worked with Victor, Esteban, Jose, and Lisa. Every employee I encountered enhanced my experience, and they were so good to my loved ones accompanying me. Their customer service and patience is outstanding. They worked with me, truly went above and beyond to ensure my time there was great, in addition to confirming I understood all the details of this major decision. The Sedano Ford Team is Awesome! I look forward to continue working with this folks and maintaining these professional relationships. THANK YOU ALL! (: read more

I made an appointment for one thing and one thing only. Oil change. When these guys were checking me in they were setting me up for some entire package saying I should get this and more. Blah blah blah I only want an oil change. This one guy helping out the new employee made me feel like an idiot for not wanting the other services done. Looking at me like I'm clueless and don't know a thing about my car and what I need. Stop pressuring potential clients to spend more with that attitude and face ~sheesh~ . I left. Won't be back. First experience here was good that's why I came back but not anymore read more

Really sketchy sales manager. Would not recommend to anyone, especially for trading used for new cars. They need to get it together.

Worst expirence ever! We purchased a brand new Ford Bronco from this dealership. We purchased the vehicle Sunday and it broke down on Tuesday. The vehicle broke down and had to be towed on two separate occasions. The vehicle was serviced at a different location but the service advisor tried getting in contact with Sedano ford and could not get a reply. My husband called a total of 21 times!! Left emails and voicemails and the only reply we received was from the person who sold us the car. He advised us that management was aware of the issue yet the only person who called back was financing to ask for the remainder of the payment. This dealership is unprofessional and their customer support is awful. I understand it's not their fault the vehicle broke down it's Fords. However, this dealership represents Ford and they could at least point me in the right direction. read more

We just purchased a new 2023 Mach-e from this dealership and our experience was so easy. We worked with Gio and his manager Paul, and they were able to get us a great deal. Initially we had ordered one online last year, and we hadn't been able to test drive anything, but they had a good handful on their lot for sale and there was a similar one to the one we had ordered and that's the one we went with. We were able to finance with our bank and get a good interest rate as well. Go check them out! read more

Thank you Barry Alves at Sedano Lincoln. Got my son the car of his dreams. Fast in and out process... thank you thank you! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

Buena experiencia con la compra de nuestro Maverick. El vendedor Shan y Fernando el gerente financiero nos trataron con mucho respeto y rapidez. Muy recomendado!! Great experience with the purchase of my Maverick. The salesperson Shan and finance manager Fernando treated us with respect and the process was quick and easy. I definitely recommend Sedano Ford over any other in the area! read more

Fernando Martinez did a great job. He was quick, thorough and answered my questions when I needed clarity. Thank you, Fernando! read more

Waiting almost 2 years to get my new car every time there is different issue different excuse Not recommend to deal with this dealership Bad customer service !!!!!!! read more

After dealing with Victor, We drove from 2 hours away to work with Jeff, Roman & Hector, who all had amazing custom service skills. I would absolutely make the drive again to deal with these professional, courteous gentlemen. read more

Jorge Bustamante the manager and Joshua my sales man, were amazing today. they helped me trade In my RAV4 for a Tiguan VW and I lo it. They are very professional and no pressure what so ever, I will recommend Sedano Ford used center to all my friend and family. Thanks so much. read more

I just purchased my 2024 Expedition last weekend! The sales team made it an easy process. The SUV sold itself since it had everything I wanted and nothing more. We worked out a good financing option and I came home with it the same day. I'm a very happy camper! read more

I was looking to find a truck for work, had browsed for many at different dealers.. showed up at Sedano Ford and was greeted immediately by Christian! In the end Moises ended up helping me out with finding the truck I've been looking for and went above and beyond to make it happen! Highly recommend! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

The worst experience I have had.I had an appointment at 10. I got there 10 minutes early. Angel told me that it would take two hours to get done. What's the point of an appointment if it's still gonna take two hours, the car was in the bay and the technician was working on it at 10:05. He was done hood closed at 10:41 and the truck sat there until 1124. They drove it off to take it to the car wash and I got a text message that said it will be another 40 minutes and then after that I got a text message that said I needed a new air filter and a new cabin filter both of which I had just replaced maybe the week before maybe sooner but that's not here or there you're always gonna try to get that done. I walked up to Angel and asked him. Why is it gonna take another 40 minutes to clean my truck. It's a little drive-through. It goes well. Maybe they'll get it done in 20 minutes. my car took 36 minutes to do the oil change and be finished, but I didn't get it back until 12. This is uncalled for it was horrendous. It was ridiculous. I will never go back to Sedona. I was getting ready to buy a new truck. It won't happen there on a scale of one to 10 it was a 1 read more

I have been shopping for a F-150 Raptor off and on for over a year. Due to supply and demand issues in the market , finding one that met my specifications was challenging , I found one at Sedano , the sales , finance and management personal were professional , polite and helpful , we came to a fair deal for the truck I had been searching for and the buying process was quick and painless. I spoke to many Ford dealers in my search , I rank Sedano the best by far read more

My wife and I are really happy with our new SUV. Gabriel, Tan and Fernando were a pleasure to work with. They helped us to get the SUV we wanted, explained the buying process completely and helped put us in an amazing vehicle. We hope who ever reads this knows that they will be taken care of at Sedano Ford. read more

It was time for an oil change and knew Sedano Ford was the way to go. This dealership is state of the art with the biggest service department I have ever seen! First impressions are key and Sedano Ford passed with flying colors. They are the absolute best and can find any genuine Ford parts for your vehicle at a decent price. The employees are outstanding and definitely represent the Ford brand, making you feel valued. By the way, their coffee machine is super high tech. You will surely enjoy their lounge with wifi and big screen TV's. We love Sedano Ford and so will you once you see this massive dealership! read more

Had a great experience at Ford today. I had a vehicle already in mind and i was brought right to it. I was greated by roman and he was awesome. He answered all the questions i had and make this experiencevery easy. Once we were all set and ready to go Fernando finished everything up with me. He explained everything into detail to insure nothing was missed. Very thank you to roman and Fernando they made my experience easy and memorable. read more

Always reliable. Pleasant employees and nice customer lounge. Special thank you to advisor Jake Nadolny. Will keep coming back for service on my cars. read more

Jeff and Brian took great care of me! They got me in and out with the vehicle I wanted at reasonable rate and price

I usually don't write reviews, but I couldn't hold this one back. Almost a month ago my husband and I were throwing around the idea of a new car. I spoke with the sales man Aaron who gave me some numbers. I had told him what we wanted and I told him what our trade in was. He told me no problem come in. My husband and I sat on it until today, Aaron texted me to let me know that they had a new incentive for the car we were looking for and it would help us in the direction we were trying to go. I then re iterated what we wanted and what we were comfortable with. He told me the same thing no problem come on in. So I came in. On my way to our appointment I texted him and told him I was on my way and he said another salesman by the name Freddy would be helping us that he had to go deliver a car. That's when things took a turn. We got there and a nice gentleman went and got Freddy. Freddy came out and stood there talking on the phone about what he was doing after he was done helping us. He took the keys to our trade in went and looked at it and came back. We again talked about what we wanted and he went and ran numbers. While we were filling out the credit app he came back with payments and what he could and couldn't do. The vehicle was also being priced at a much higher price online and he told me that he couldn't match that price (the price from there own website) He never even got our last name nor or phone numbers. He didn't run any credit, nothing. He told me that he looked in my "ford profile" for any special offers and there was nothing. I'm not sure how he did that as he had nothing but my first name. I have only bought from ford and I will continue. However, I will NEVER be coming to this location again. Worst customer service, worst salesman, worst experience I have ever had. If you do go to this ford, ensure you do not work with Freddy or Aaron. read more

Brought my 2019 ford edge in for some work Brandon Snyder was my service writer . He was very friendly and professional told me everything I needed to know . and what to expect gave me a loner and I was out the door.It was a great experience. read more

Update to my previous post. They said to reach out to them via email. I did the next day, still no email or phone response. Take ur money, cause you headaches and leave you high and dry. This place is a nightmare. read more

Our day began with a bit of disappointment at the Chula Vista Ford dealership, leaving us feeling somewhat downhearted. However, the instant we set foot on Sedano Ford's lot, I was immediately struck by the warmth of the greeting we received. Paul, the sales manager, welcomed us with open arms right at the entrance, making me feel incredibly valued and at home from the very beginning. His swift introduction to Louis, our dedicated salesman for the day, perfectly initiated what was to become a truly unmatched car-buying journey. The moment Louis guided us to the Mach-E for a test drive, it was as if destiny had led us to that car--love at first drive, without a doubt. Louis's method in catering to our needs was absolutely exceptional. He embodied patience and attentiveness, investing the time to fully grasp what we envisioned for our dream car. His knowledge and genuine enthusiasm about the Mach-E made the entire process not just seamless, but truly enjoyable. After careful consideration and Louis's adept handling of the finances, we opted for the GT model, which surpassed all our hopes and expectations. As a service member, it was meaningful to support a veteran-owned business like Sedano Ford. This aspect added an extra layer of personal significance to our purchase, greatly enriching our satisfaction with the decision made. The contrast in customer service and understanding we experienced at Sedano Ford, as opposed to our earlier visit elsewhere, was remarkably clear. Sedano Ford emerged as a beacon of exceptional service and customer satisfaction. In addition to the exceptional vehicle purchase experience, the cherry on top was getting the windows tinted. Louis recommended their in-house tinting service to add that sleek, finished look while providing additional privacy and UV protection. The tinting process was swift, flawless, and the final result exceeded our expectations, adding an extra layer of elegance and functionality to our new Mach-E. This thoughtful suggestion was the perfect finale to our car-buying journey, enhancing both the vehicle's aesthetics and our overall satisfaction. Louis's dedication and expertise not only made our day but secured our trust and gratitude. His ability to transform our initial disappointment into one of the most memorable purchase experiences demonstrates his professionalism and passion for his work. Clearly, Louis is an invaluable asset to Sedano Ford, and his exceptional service is deserving of recognition. I wholeheartedly recommend Sedano Ford to anyone in the market for a new vehicle. The exceptional customer care, highlighted by Paul's warm welcome and Louis's dedication to excellence, turned our search into an adventure that was both enjoyable and heartwarming. A sincere thank you to Paul, Louis, and the entire team at Sedano Ford for providing us with not just a car, but an easy stress free experience. Your commitment to satisfaction is definitely one to model for other dealerships, and I am proud to have supported a veteran-owned dealership that values its customers as deeply as it cherishes its heritage. read more

Fernando Martinez was really helpful! He was really informative and made the experience enjoyable. Highly recommend asking for him when going thru Sedano Ford. Thank you Fer! read more

I have been extremely happy with the professional staff at Sedona Ford. They are very helpful when I have to bring my car into their service center. The facility is very clean and has ample seating. They keep me informed on my vehicle's status and clearly explain anything the mechanics suggest I need to be informed of. They are honest and I feel very comfortable with them working on my car. read more