I am not sure they want to improve. We live in the Mesa and tried to buy a Ford local. They could not have made the experience more difficult. . We made an appointment to see a specific vehicle. We showed up on time. The vehicle wasn't ready. It was out of gas. I had to drive it to the gas station and the salesman put three dollars in the tank. We could actually go on a 7 mile test drive. And then when I pulled into the dealership when we parked in front, the salesman wanted to take it and park it. I should know I'd really like to look at the whole thing. So, we had three visits to the dealership and we weren't treated very well at all. And, for the record I did reach out to the sales manager. They didn't seem to be too concerned so I would not recommend any Sedano Deaership read more

Great Experience with Alex Sanchez! Didn't have the exact truck I wanted but showed me another one I really liked but just didn't end up settling. Within one day he found a F150 with what I wanted on it! Got it to Sedano and I came in to look at it. He was very knowledgeable and showed me how to use all the features! Love my new truck! Thanks Alex! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

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Went to lease a F-150, they had us at a $671 payment. The sales manager Sal said there was no rebates or incentives on the truck. I took a picture of the window sticker and reached out to Ken Grody Ford, they said on that same truck there is 10k in rebates. I emailed the Owner of Sedano Ford, and he pawns me off to the sales manager who Ghosted me after one email. Dont do business here, if you want a Ford, go to Ken Grody. Ended up buying my F150 from there. They are transparent and work with you before you even get there. This place is a scam. read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

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My salesman Jarot was fantastic. He really knew the vehicle. However,, the sales manager was horrible. He gave me bad information on the phone saying I would get the Jeep conquest rebate (he said he looked it up and I qualified). Then, after an hour and a half of being there, said I didn't qualify. I almost walked, but decided to go through with the deal and we shook on it - with final cost written out and on the table. Another hour later, he came back with a NEW contract, saying that I also had to pay for dealer add ons which we already had agreed both by phone and in person (remember the handshake??) I would not be responsible for. I'd been there for about three hours when he basically told me I could walk if I wanted to! I have a high stress job and I can't remember being this angry in at least a decade. Shame on me for buying the vehicle from them as they did not deserve my business (ultimately I did not pay for those additional dealer installed items but he sweated me hard for 30 min!). Indeed, if it weren't for the very reasonable and fair salesman, I would have left. I get the good cop bad cop game but this was next level deceit. That sales manager is manipulative and full of it! Truck is great. Experience? Horrendous read more

So there is a recall on a transmission sensor and I bring my 2014 Focus in, since it shudders sometimes when I change gears, to see if that's the problem. The ~$300 diagnosis says it isn't, but they say that I have a failing clutch that will cost $5000+ to fix. That's basically what the car is worth and I tell the mechanic I'll live with it and he wishes me, seemingly sincerely, good luck. My 100,000 mile checkup is due a few months later so I take it to a trusted local mechanic, mentioning the supposed clutch issue. I get the car back two days later working fine. The problem was not the clutch, but with a motor mount. Its failure caused other problems so the bill was $750ish. But the car's running great now. Sedona Ford had another name a couple of years ago (I forget what it was) but I always got great service then. Now.... Not so much. read more

Back to follow up on outcome: We took the car to Kearny Mesa Ford after all of this run around and guess what? They didn't schedule us until they had the parts, AND the recall work was done in 6 hours. They also provided a rental car. Something Sedano has NEVER offered. Choose which Ford dealership you give your business to wisely, friends. read more

Again, Aiden, a service advisor at Sedano Ford in La Mesa, has provided outstanding service. I recently brought my 2023 Escape in for a routine oil change and to have the transmission control assembly checked. Aiden is very articulate, explains things clearly and doesn't try to "up sell" me. When I made my appointment, Aiden offered to have their delivery and pickup service bring my vehicle to the dealership. I didn't need that option for this appointment, but Aiden arranged for Lyft rides to and from a nearby restaurant so I didn't need to wait at Sedano Ford while the service was being performed. My vehicle also received a complimentary car wash. I am so thankful that I met such an outstanding person as Aiden to partner with my Escape service needs. read more

I've never had a Dealership as crooked as my experience with Sodano Ford, Called several days and times to speak with the General Manager, left several messages but no return calls. I drove my car into Dealership to fix my tire or change it to spare, I had many problems with the Service Advisor trying to Sell me a new tire even though they didn't have one to match and they told me my Tire could not be repaired, I told the Service Advisor to just put on the Spare, I drove my car to another dealer and they repaired the Tire. This is just a short synopsis of everything that transpired as I didn't want to write a novel read more

Service appointment made. Arrived on time. Was told my service manager was not in yet. Several customers arrived after me and were taken care of. After 10 minutes of no one assisting me, I left. Today service vehicle soon light came on my electric car. Called to make an appointment. Shared with scheduler my previous encounter. Her response was, "OK". After a few seconds of silence, I said, "ok, thank you" and hung up. Off to El Cajon Ford I go. read more

We bought a NEW truck last night at this dealership. Super friendly, helpful. Spent an hour signing paperwork (longer than expected and made us late for dinner reservations). We expected to come in this morning, as we arranged and have everything waiting for us). But now that they've made the sale, we've been waiting for an hour to get the software working. Everyone trying to LOOK busy. read more

Oh they'll sell you a car nice and easy. And then you take the car in to be serviced. It's all down hill from there. Horrible. Even setting up the appointment goes awry. Oil changes can take hours even with an appointment. They will then charge you for checking things that they never check. You'll drive away with the same old issues. If that sounds like fun, Sedano Ford is your place. read more

Jorge and Khalil were absolutely AMAZING! We weren't really planning on buying necessarily the day we went, but they were so nice and attentive that we had our minds made up even before the test drive. We would do business with them ANYDAY! Go see them! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

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My Vehicle overheated one day and they told me there was a crack on the coolant! Supposedly they fixed it and kept me back and forth for 3 months. They kept making me pay a $100 copay every time I came for them to check. I got tired of wasting my time and work just to bring it in and them letting it sit for weeks without even check it. Dont buy here and if you have to do services don't come here! They don't fix anything. If anything more problems come up and you have to pay a stupid co-pay off $100 everytime. Scam scam scam!!! read more

Sedano Ford - So unprofessional! Who replies a customer with "10-4"? I'm not a cop! Smh! - Car Dealers Near Me - La Mesa, California

Jeff P - online sales guy was fantastic!!! He was sincere and honest and likable. I have always dreaded going to buy a car - this is the first time I can ever say I enjoyed my experience. I recommend Jeff to anyone who wants to actually enjoy the car buying experience. read more

Took two hours for a simple oil change, no tire rotation, just an oil change, then was recommended a radiator fluid flush on a car with 9,000 miles , very disappointing well not be back read more

After much correspondence with the owners assistant, she approved to replace my windshield. The service department was able to install the new windshield fast without any problems. Thank you for the approval! read more

Same old sales BS. Shuffling prices and interest rates around to try and get more of my money. Never would tell me the bottom line price on the vehicle. Just trying to manipulate me with payment amounts and interest rates. read more

(My apologies, I'm Wordy.) When this was the prior dealership before Sedano Ford took over, I had a service appointment for an oil change that went horribly wrong, and I was left sitting in my car for 40 minutes waiting for my service advisor. After 40 minutes, I went inside and asked and Employee what I needed to do in order to get my service manager to come and take care of me, and was told me to just continue to wait in my car. I angrily but patiently waited in my car for two hours more. Eventually I went inside again and found my service advisor, and he told me that no one let him know that I was there, even though I had an appointment. I call bs. I went through with the service appointment and sat in the lounge just mad, and I said to myself that he had better not come to me with any additional charges for anything. After everything I went through the service advisor offered me the standard 10% discount off of my service appointment, ;^(. Evidently my time was pretty worthless. I believe it was the next day when I drove back to the Ford dealership, I spoke with the service manager Trevor. He apologized and said that at the least my service advisor should not have charged me for the oil change service at all. The manager wrote on a business card that I have a free oil change, and I would've used it sooner since this was 2022, but I stopped driving as much, and the next thing I needed was new tires, which was cheaper to order on Amazon. With that the closest place to my house that would install the tires was PeP Boys on Sweetwater Road, and since I was there, I had them do the oil change. Now it's 2024 and I contacted Sedano for to see if they would still honor my free oil change, and while I was prepared for the worse, I only got positive feedback from Sedano Ford Service Manager, who said that they would honor my free oil change. I am beyond happy, which is why this will be the only place that I take my vehicle, or buy a vehicle. Thank you to Management at Sedano Ford Service Department. Thank you read more

Excellent service, highly recommend!! I recently had my truck serviced by Mike Vermilla at Sedano Ford, La Mesa. I couldnt be more satisfied with the experience. From start to finish, they were professional, knowledgeable, and incredibly efficient. He quickly diagnosed the issue, explained the repairs in detail, and got my truck back on the road in no time. The quality of work was top-notch, and their attention to detail really showed. Its clear they take pride in their work and genuinely care about their customers! If you need a reliable and skilled truck service technician, I highly recommend the team at Sedano Ford, La Mesa. I won't take my truck anywhere else for any future maintenance or repairs. Thanks again Mike for your help & the outstanding service! read more

I've been coming to this dealership since 2013 when it was Penske. I've always had great service here but today was my first visit since the change in ownership to Sedano. I was greeted IMMEDIATELY upon driving into Service Department (10 mins before my appointment time. Didn't even have my car shut off yet when rep was at my door. I was checked in, and on my way back home in a courtesy Lyft ride BEFORE my scheduled appointment time of 7:20! Also, shout out to Mike Vermilya. He's been my service rep on last few visits and I'm requesting him each time. Super professional and friendly. Who knew putting your car in the shop could be a positive experience!! LOL!! read more

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Guys, be careful with the deceptive tactics they use when negotiating the trade in value of your car. They low ball you and ask you to take your car to CARMAX with no intention of honoring the appraisal. It is a total waste of your time. In addition, they state they Offer military discounts to veterans and then state that it really only applies to 20 year retirees. I needed to remind them of the 1000 dollar discount for all veterans. Do your homework but I personally found them to be very dishonest and deceptive. read more

Gio worked hard following up and kept continued communication to get us as good a deal as possible. We completed paperwork with Fernando Martinez. He explained everything clearly and made very fair maintenance warranty offers. Everyone was friendly and easy to work with. read more

Sedano Ford - My new truck - Car Dealers Near Me - La Mesa, California

Wow, typically ford dealer. They wonder why the have a ton of cars in inventory. They don't listen and they don't care. Just go by a toyota F o r d Found on rack daily Found in road dead read more

We purchased a Ford expedition Max Limited that we had seen online. We worked with Anthony in sales who was very helpful, Jose was the manager, and John was our finance guy. We felt comfortable with everyone and did not feel pressured into buying the vehicle. They even presented different options initially to ensure that we did in fact want that specific make and model. read more

My Salesman Claudio was smooth and straight shooter no runs around I will highly recommend Sedano Ford and specially Claudio and his managers! read more

My husband was trying to buy a new business vehicle and found one here via their website. Having his own business means working 6 days a week sometimes and while speaking to the sales guy, we told him our only day available to sign would be Sunday. Our sales guy, Uriel was super understanding and came in on his day off to make sure everything went well with the purchase, especially because we were driving 3+ hours one way to get the truck. My husband discussed the terms of the loan, down payment, and all other details over the phone with the manager, Paul, before arriving to sign. They even went out of their way to call Ford finance and get us a better deal than what was usual! They did what they could to help us get our payment where we wanted it. Ali was the finance guy who did our paperwork and he was friendly and explained everything when we had any questions. We had an incredible experience overall and will be coming back for any future Ford purchases! (Raptor upgrade for me soon?? lol) We recommend this team to any and everyone. Also, Manny Sedano is the new owner and he used to own dealerships in the Bakersfield area a few years ago! Turns out he sold a vehicle to my parents in the past! If you're looking for a Ford, I'd recommend a trip to Sedano Ford. The customer service is worth the trip! read more

Sedano Ford - B and his new F-450! - Car Dealers Near Me - La Mesa, California

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Sedano Ford in La Mesa is thee best Ford dealership in San Diego. I just recently leased my 4th vehicle with them, and the service was outstanding, as always. Special shoutout to Lorenzo Celaya, Hector Yorba, and Ricardo Durazo. They were kind, patient, understanding and always willing to go above and beyond for their customers. For this reason, is why I will always return back to Sedano Ford in La Mesa. I am forever grateful in the service received at this dealership. Thank you guys! You rock!! read more

Sedano Ford - Not 1, but 2 cars - Car Dealers Near Me - La Mesa, California

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Today we had our car serviced at Sedano Ford Miguel Guadian is our go to Service Advisor We had a 1:20 appointment He was ready & waiting for us He always takes such good care of us We feel Blessed to have our car in his care Thank You Miguel JIm & Jeffie McDougall read more

Service Department... We had an appointment yesterday at 8:20am to have our car checked out as the "check engine" light is on. We are now coming to the end of the second day with no word on what might be the problem or a quote or anything. We have ONE car and it's sitting in the service department because an appointment means nothing. The last time we had an appointment it was a week before they got to our car. Now that our extended service warranty has expired we will not be using Sedano's service department. read more

My husband and I had an amazing experience purchasing our F150 this morning at Sedano Ford in La Mesa. This was the most pleasant, no-pressure purchase in the many years we've bought cars. Our salesperson, Claudio, was the consummate professional. He listened well to our wants/needs and delivered on all. He definitely had a "can do" attitude. Claudio's friendly demeanor instantly put us at ease and he went out of his way to give us exceptional service. Irene handled our financing and was equally wonderful at making a stressful situation anything but. It was evident she enjoyed her career, which made for a pleasant interaction. We could see that the top management valued their employees and was taking excellent care of them because of the excellent service we received. We'd give ten stars if it were an option. read more

Reluctant to write this review because do not want to negatively impact good people trying to earn a living. That being said, I cannot recommend service department at Sedano Ford, specifically if you have a Ford that is older and out of warranty coverage. I recently took my 2011 Ford F150 in after I changed a battery and failed to do a proper BMS ( battery monitoring system) reset. The anti-theft system prevents the car from being started. But there are workarounds for this to drive temporarily. I drove to my mechanic in La Mesa who diagnosed and recommended taking up the street to Sedano where they had the diagnostic and bench equipment to properly reset the system. I did this and explained exactly that. The next day was informed that vehicle needed a fuse relocation kit for fuel pump and a cleaning of the throttle body. They said that everything else good to go. This cost me $1140 of which $1082 was labor charges. Picked up next day and as driving down the street a block from Sedano, multiple blinking lights on instrument panel and anti theft/ battery icons that were present when I brought the vehicle in were on. Fuel gauge not working as well, showed empty. Pulled into nearby gas station and turned off and filled up with fuel. Could not restart truck because of original problem - antitheft system engaged because of BMS system not being reset. Sat there for hours researching online for an answer and found another mechanic by phone who helped me find a workaround to get engine started. I called Sedano service department and explained that they did not fix the issue for which I brought truck in for and they asked me to bring in so that they could make it right and they wouldn't charge me for another diagnosis. This time the diagnosis in writing verified concern for what the vehicle was originally brought in for. Anti theft module faulty. They recommended taking the vehicle to a non- Ford shop to do the work. Reason given is that they don't do this type of work and vehicle too old. I was given back my keys and when I tried to leave my vehicle would not start. Was told that it was working earlier. After an hour trying to get truck to start so that I could leave and bring to another shop, I decided to leave it there and go home and try to find out if another shop would accept a towed vehicle to their shop. The next day I went back to Sedano with both sets of factory keys ( recommended on YouTube Ford forum) and got vehicle running and drove back home. Sedano Ford asked me to fill out a survey and to give them 5 stars and if not able to please call them or service manager first. I did contact them and told them I was reluctant to write a bad review but did not have a good experience and found their services not acceptable. Service manager said that I could bring the truck back and that they'd try to remove faulty module but said that I would have to pay if anything broke or went wrong because the truck was so old. I found this unacceptable and declined this offer. I feel like they are setting me up for more charges and no way of knowing that the tech would even know what they're doing. My level of trust is about 1 on a scale to 10. Again, my recommendation is that if your Ford vehicle is NOT covered by warranty to AVOID this company's service department. Sadly, the policy of maximizing profits over good customer service and fair pricing is all too common and is the rule, not the exception at automaker authorized dealerships. This is my experience as honestly and accurately as I can describe it. I hope this helps others when making a decision about your auto repairs. read more

I would definitely not recommend this dealership. The sales process was aggressive and their follow through is not good. They failed to pay off my trade-in in time so I had to make extra payments. When they did pay it off, they failed to refund me the extra payments. It's been 3 months and I've been there multiple times and they keep coming up with different excuses. I'm about to go to small claims court. AVOID! read more

Wanted to sell my car as I am moving out of the state. Went through KBB.com and got a number of dealers willing to purchase my car. Went to Sedano Ford in La Mesa, CA and the associate I was working with (Jonathon) went to work evaluating my vehicle. Ironically the sales manager was giving a pep talk to all the sales associates about how they need to buckle down for the last half of the month and catch up with their competition. Jonathon came back with an offer, it was less than I was quoted and hoped for, I countered and he went back again to talk to his manager, but the manager was firm on the offer. After thinking about it for a minute, I accepted. Jonathon went back to start the paperwork while I waited. After 10 minutes of waiting Jonathon came back and said his manager changed his mind...no offer. Wanted to let people know that Sedano Ford does not do what they say they are going to do. I would not trust them again with my business, it was a waste of time. read more

Scheduled my vehicle for an issue covered under warranty in May of 2023. Now it's 2024 and I have yet to have any work done to my vehicle. Just a voicemail saying they're still waiting on parts. I know Covid put a damper on parts but come on, 8 months? I cant drive in my neighborhood without waking everybody up due to the rattling and screeching my engine makes that is "safe to drive." Even when my vehicle is parked in my driveway I have to silence the alarm that goes off all throughout the night, every night, due to a faulty door sensor. It has been 8 months of "waiting for parts" and a real headache of an experience owning and driving my vehicle. I will not buy another vehicle from here, and only went the dealership route for maintenance because of my warranty and extended service I paid for when buying in the first place. read more

Thank you Brandon and the Sedano Ford team! I replaced the battery in my key and my car wouldn't start. I kept getting a message that no key was detected. Super stressed out after a long day and now this? Asking Google didn't help either. Front desk at Sedano Ford tried passing me along to different service reps but no one was available. Brandon called me back within a minute and walked me through how to start my car (place key in the center console!). Brandon literally got me back on the road and home safe, and I really appreciate his good attitude, knowledge, and patience. Going to take my Ford here shortly to see what's wrong with my key, so I will update review after service. read more

At 1st appointment at dealership for recall repairs I was told this process would take 2 days. This was news to me and I had to reschedule due to my own work schedule. When rescheduling I was told the recall repairs could be accomplished by mobile technicians. A Fri. a.m. appointment was made for mobile repairs. The agreed on service time came and went with negative contact. No phone call, no text, no email, nothing. The following week Sedano service was contacted for an explanation for missed appointment and rescheduling. I was advised that subject recall repairs could not be performed via mobile. Also, a service advisor would make contact when parts were available. When a company can't keep appointments or even have the courtesy to advise a client fully I have serious doubts of their ability to perform even the simplistic repairs.. The veteran ownership appears to be AWOL. read more

Great service dept!! Took care of me in no time and communication was excellent. Thank you Jorge Isabal for making me feel valued. read more

This is for the service dept. I turned in my car for a recall and possible exhaust leak on a Monday, got my car back Thursday. They fixed recall, but assessed everything wrong with my car and handed me a $11,000 invoice. Received a text the same day if I was interested in trading my car in. The man I spoke to mike (very kind and great customer service but very fake feeling) let me know that my best possible choice was to trade in and get a new car as my car is so badly damaged that it would be way too expensive to even fix. I took my car to Broadway tire and Auto, $690 later I have all brand new motor mounts and a completely sealed and fixed exhaust. I bought this car off the lot from Penske and I miss the guys who used to run this place (older Hispanic dudes) it used to be like turning in your car to your uncle and you knew he had your back. read more

Between Angel Herrera, my service advisor, and BUTCH SCHIPPER AND ROBERT RADDER I am very grateful for their expertise and being able to find a strange warranty issue that was hiding but happening intermittently. They understood my concern with the expense of my car repair and while out of their field of control I was comforted at the fact that I knew that the mechanics cared when I did a ride along with my mechanic. He ran me through the possible scenarios while remaining professional, and working with the situation later, finding out that the guy has been working on cars for 40 years is impressive my car runs like a brand new car right now and I'm so happy I'm not scared to drive on the roads. My car does not stall out anymore and I am so grateful that my safety and my means of survival is in place. Thank you all so much. read more

Service was quick and David Whitlock was outstanding it where he I brought the car and will always take for a Service