Wanted to buy a hybrid truck and decided on the Ford Maverick XLT. Contacted Brian William at Sedano Ford and got an order placed. He sent an email confirmation and kept me updated from that moment up to when the car was built and delivered to the dealership. When I arrived at the dealership, Brian took me on a test drive of my soon to be vehicle, and showed me its various features. Afterwards, Ruslan Batenko helped me decide to purchase the extended warranty and maintenance service package as I was planning to keep the car forever. Fernando Martinez helped with the purchasing process and went over every document that needed to be signed. The care and professionalism that I experienced at Sedano Ford was Mike's above and beyond any other purchase experiences that I've had at other dealerships. Everyone was sincere and courteous. I'll be taking my car back for the services there for years to come. Highly, highly recommend purchasing and getting service from this dealership. read more

I thought that I was going to rate my experience five stars, but after being overcharged $5000+ due to negligence, I can't do better than rate my experience leasing a vehicle here a single solitary star at best. UPDATE: One week later I sent an email to the GM of this location explaining the overcharge and how it never should've happened. The GM helped me to completely resolve this overcharge and correct my contract to reflect a price that was over $5000 less expensive for the vehicle that I drove off a the lot. I am going in to sign a new contract in a few days. ** my initial experience was worth one star at best. ** the actions of the GM is worth five stars at the least. I have to average this experience. (The Bad) My initial contract did not accurately reflect the discount that should've been applied. (The Bad) The floor manager refused to attempt to resolve the flawed, overcharged contract. (The Bad) After they had my money, it felt as though the sales staff didn't care about anything else especially me. (The Bad) I went through approximately five days of overwhelming and unnecessary stress. (The Bad) I was treated like that as a veteran. -------------------------------- (The Good) Robert in finance was a pleasure to work with, and in the future would be even more helpful than he was if he were to inquire about (any potentially missing discounts) before a signature is applied to the contract. (The Good) I had only good intentions from the start. (The Good) I didn't react negatively or at all towards any of the sales staff or employees when they were refusing to correct their oversight. I simply gathered my belongings and walked out.. (The Good) After I emailed the GM, he phoned me within a few minutes, and after a brief conversation, he agreed to include the discount and rewrite my contract. BEST OUTCOME EVER!!! (The Good) I can let that unnecessary stress go and move on. (The Good) I know that good things can still happen to good people, and I have renewed faith in those good people out there who also do good things. read more

San Diego, La Mesa, El Cajon is a beautiful area with equally warm, welcoming people. Our Son was a full time ROTC Student at San Diego State brought his Ford F150 to the previous owner (Penske Ford), then continued on with Sedano Ford for routine maintenance, vehicle servicing, preventive scheduled maintenance. The best part of sticking with one dealer is that they have your service history, they know your vehicle, but most importantly, you develop relationships with the service advisor and can call them or count on them when there is an issues. I can honestly say that Sedano Ford does not understand that concept. I was surprised how we were ignored when we showed up with a check engine light on his vehicle. Having just been commissioned as an officer in the military, my son needed that vehicle to report to his base for orders. The staff at Sedano Ford were unprofessional, and acted like we were putting them out by asking them to look at his vehicle in the next couple of days. We were unfortunately forced to take the F150 to Kearney Mesa Ford that got us in immediately. I truly do not enjoy writing reviews that are negative, as I am a big fan of small businesses, and really like to keep things positive. Before writing this review I reached out to both the management of Sedano Ford and Ford Motor Company in Detroit. Neither Ford or Sedano Ford replied to my concerns. My hope is that the leadership will make necessary changes in their dealership to avoid my experience happening to another customer. read more

Amazing service! I needed to have diagnostic and repair to my vehicle and they have been incredibly helpful through the process! read more

My granddaughter's car had a recall on it. I took it in and Jake my service advisor was amazing. They didn't try to upcharge me or do any unnecessary work? They'll even pick your car up and bring it back to your house at no additional charge.. My experience with Jake and Sedano Ford is definitely 5 stars.. read more

Service so good I decided to have my Chevy Tahoe serviced there. They have always done me right with my 2008 ford focus that is still on the road because of their great service advice and quality techs. Bringing the real deal family dealership experience that brings me back to the Drew days! I send all my friends and family there! read more

My wife and I went to Sedano Ford to look at a 2024 Mustang GT on Friday night. We'd already driven a comparable Camaro and Challenger and were planning to drive a couple more the following morning prior to making a purchase decision. We met Joseph who immediately helped us find the Mustang we were looking for and get out on a test drive. He was very personable, informative, and answered all our questions. My wife hadn't driven a manual transmission car for a few years so he even even took us to a parking lot to let her get comfortable with the car prior to taking it on the road. EXTREMELY helpful so she could enjoy the test drive without being stressed out. We still had full intentions of driving the other vehicles at this point even though my wife LOVED the Mustang. Joseph ran some quick numbers for us on the price of the car and for our trade value. At the end of the day (well night...) they made us a very competitive offer we couldn't refuse. Needless to say we drove the Mustang home and couldn't be happier. Joseph and the team there were very easy going, transparent with their pricing, professional, and fair. Both my wife and I appreciated working with them and the experience we had at Sedano Ford. Great customer service and I'd highly recommend giving them a shot if you're looking for a vehicle. - Lowell and Debbie read more

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Purchased a new vehicle from Ford Sedano about 2 years ago, vehicle now has 32,000 miles and engine is making lifter noises, Plus transmission makes sounds like coming from the throw out bearing and slave cylinder. Took it to Ford to have it checked out and they literally drove it for 1.6 miles and stated that there was nothing wrong. They did this because I took vehicle with the warranty I purchased, they quoted me $100 deductible to have vehicle looked at and diagnosed. When my vehicle was ready the service advisor wasn't even around, they end up charging me $235, the breathalyzer inside my vehicle was locked out causing error codes so I had to take it to get it calibrated which cost me $95 dollars. Vehicle is still making noises and shifting horrible, there was no point in me purchasing extended warranty for vehicle if they don't even bother to check vehicle thoroughly and respect people's items as they literally wasted all the mouth pieces for my breathalyzer. DO NOT TAKE YOUR VEHICLE HERE AS THEY WILL NOT TAKE YOU SERIOUSLY!! I have a second recall which they didn't fix or bother with it and gave me some run around about it and my reverse camera is still acting up, they said they couldn't get the camera to act up. Well of course not. They're idiots read more

Big thanks to Alex for the outstanding customer service! He was patient, knowledgeable, and really helped me find the exact car I was looking for. I appreciate the time and effort he put into making the process smooth and stress-free! read more

I recently purchased my third truck from Sedano Ford and this time I worked with sales rep Roman Cerda, who is outstanding. I never felt pressured or misled, and Roman patiently answered all my questions and has helped me with different things that have come up since I purchased my 2024 Ford Lightning last month. I highly recommend Roman and Sedano Ford. read more

I came in to Sedano Ford the 1st day they opened for business with the new ownership. Despite it was just the 1st day they had opened for business, I received nothing but quality attention, felt very welcomed, and all staff were very kind. I was very impressed with how well I was treated, definitely did not feel ignored, everyone was very attentive to all my questions. The best part was when I got to see the truck I was interested in buying, the sales associate explained everything I needed to know about my amazing truck. There was not one moment which I felt he was rushing, he took his his time to explain things slowly, which I really appreciated because everything he was telling me about the new truck was all new information. If you are looking for a place that will treat you like a real person and will put their best interest in meeting your purchasing standards, come to SEDANO FORD!! Thank you to Paul, Giovanni, Jon, Johnny along with the rest of the Sedano Staff that helped make my purchase such a wonderful experience. Grossmont Center Ford Location!! read more

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Brian & Jeff went out of their way to make my experience amazing, one of the best I have had at any dealer! From quick communication, no BS pricing, offering a fair offer from the start, to having everything ready to go and the vehicle prepped so I could make the 100 mile journey each way quickly. A pleasure and it made the entire experience worth it. read more

I'm in the market for an additional truck for my company. I found one online and it was at this dealership. I sent a text and asked if I could test drive it. They made me an appointment and confirmed the vehicle was there. When I arrive there's a bunch of clowns in the sales waiting room. They are not doing anything, just standing around. I tell them I have an appointment with Ava the lady that has been texting me and at that time I am informed that Ava is artificial intelligence. Then they inform me they don't have the vehicle that they confirmed they had so I wasted 2 hours out of my day driving down there for nothing. Save your time and go anywhere else. read more

December 2024, My husband and I purchased a 2014 Chevy Silverado which at the dealership appeared to be a great find. Boy were we wrong! This vehicle should have never been available on their lot for anyone to putchase!! To date, February 25, 2025, we have spent damn near $9,000 for the following repairs: new engine, a starter, gas cap replacement, coolant temperature sensor, and a thermostat. I cannot thoroughly express my disappointment with this dealership and our experience. Feels extremely predatory in nature; screw the experience of the customer and just get their money is what this experience feels like. We would never suggest this dealership to anyone and have unfortunately learned that expensive lesson read more

This review is only for the sales staff agent Jeff Pembleton (5 Stars for those of you who read this). This guy was the exact salesperson I was looking for when buy my Ford Maverick. No up charges or gimmicks just straight and simple, with a little negotiation down on the price. He not only found my car model but he even showed me a new color that I was ok to switch too. This in turn gave me a few more options without having to wait for it being shipped. This guy is the sales guy you want if you want a no BS deal. Finance office however was very painful and required me to come into the dealership a total 5 times for issues that were missed on the contract and issues that actually didn't exist because of a paperwork mix up but still bothered me weeks after driving off the lot. Dealership gave me a full tank of gas for the hassle but honestly, I do NOT recommend working with that particular finance person I had the displeasure of being assigned too. I won't say who it was because the dealership's GM contacted me afterward and apologized for what has happened and I am sure that person will be better trained for the next person they interact with. With that, I give a 1 star rating for the finance team as the buying experience was dampened and brought me to the edge of not wanting to buy a car from any dealership ever again. read more

Jose was a great salesman, highly recommend him!! Very knowledgeable, friendly, and worked great on the numbers!! read more

Sedano Ford did what El Cajon Ford couldn't! I called Sedano to have a simple repair done on my 2024 Ford using my warranty. My service advisor Carl went above and beyond was super knowledgeable, honest and super communicative throughout the entire process. He got my car in right away, addressed the issue and fixed it right away. No hassle! The individual who also did the repair did amazing. He left the inside of my car clean then I left it. SUPER happy with their service. They have forever gained my business. read more

Try to remove my negative review. Because after all, the problems yesterday they went above and beyond today to remedy the situation.So I will be bringing my business back to this company read more

22 f150 Currently on my service just. Service 1-3 did not receive the car wash. So I made a note of it 4th service car wash was received after requested. How ever my 2 yr old could have out performed 10/10 compared to what I received. I feel they are performing as a shop should however they need a quality control department. I had a 2017 and had to sell due to service not recording information dates/ mileage during drop off. No notes where made therefore it was a new issue to them. Only option was to buy a 10k warranty. Issues with injectors fouling cam phasers going out. Aswell as persistent white smoke from exhaust. Yet there was zero issues with my vehicle as far as white smoke being present until my warranty expired. I would consider the shop if these things are addressed. until then I out of patience and time to make return trips. read more

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My F150 truck was brought in for a safety recall Monday, July 22, 2024 at Sedano Ford 8970 La Mesa Blvd in La Mesa, Ca 91942. The recall was completed the same day and I took my truck back home. The next day I only drove the truck for 20 miles due to check oil light, low oil light, low oil pressure light on the dash. I checked the dip stick before calling the tow truck to barely find oil on the end of the stick. It seems like someone did an oil change on the truck and forgot to fill it; my driveway has no oil nor the parking lot where I got stranded at. I noticed my radio on Tuesday had a weird symbol on the screen and wouldn't play the FM radio. Sedano Ford lacking communication skills. I made serval calls and left voicemail with service advisor Carl Knight; no return calls. I had to visit in person 5 days after my truck was dropped off by tow tuck asking for an update. Sedano Ford lacking a courtesy car while my truck was in their repair shop. Sedano Ford doesn't treat you like family. I have shared with Scott Witt and Ruslan Batenko about the issues/concerns with my truck after completing the safety recall. The response I got was "your truck is 10 years old" "your oil is dirty, your truck is over due for an oil change" The fact is that my truck was working and running fine prior to the safety recall preformed by Sedano Ford. Thank you Sedano Ford for a frustrating experience on several level!! read more

I booked a service appointment online for 7:20am. Someone called me and stated they offered mobile services. I had no idea and thought it was a very neat idea. I opted in for the mobile services. I was very clear I still needed my 7:20am appointment as I had work and meetings scheduled. They assured me the appointment was still for 7:20am. 7:50am rolls around... no call or text. 8:00am I finally get a call from the text who states he's not arriving until 8:20-8:30. Everyone I spoke with was very nice and professional. The lack of communication and their commitment to keep my appointment is the reason for my bad review. I missed two county inspections that will now cost me money to reinspect. read more

lies from sales department & service department is subpar + overcharging for free services and simple fixes...will be reaching out to lawyers to discuss lemon laws and fraud read more

I was informed that this Ford dealership had a new ownership, and it was praised in regards to their services. Boy, was that statement wrong. Schedule an appointment service at 7am. due to some recalls. Got there 10 minutes until I waited. noticed there's a fee people ahead, but when it opens, no greeting at all. Had to stand around until some acknowledged me. Told our service rep that I am in for the recalls and some scratching noise from the brakes when braking and backing up. Service rep said it will take mid afternoon and will check if the issue with the brakes will still cover under warranty. Left and went to work. Checked my phone, and there were no calls for any updates. 1 pm comes around, but still not call, so I decided to call. Got the service lady who was nice, but I asked the status on my vehicle and said my service rep is with a customer and will call me back in 5 minutes. I waited over an hour, but still no call. I called again, and the service lady got mad that my service rep never called me back, so after she got a hold of the rep, she told me to hold on so she could transfer me directly. Transfer never went through. It went straight to voicemail. Finally got a hold of the rep and was informed that my car wasn't even finished or barely completed the recalls after 7 hours. I asked about the break issue and was rudely informed that they need time to inspect it as they are busy. One of the reasons why I decided to go to this dealership was that I was told the service never overbooked like other dealerships and appointments are made accordingly. Almost off work and vehicle is not ready. While on the way, there were multiple missed calls. Texts message said the rotors are scored and will require replacement. The cost was around 1k. WTF at this point. I called and got to the rep and ask in regards to the break issue and was rudely told or reference that "COLLEGE KIDS ARE KNOW FOR AGGRESSIVE WHEN BREAKING" I was like another WTF like why would he said that when I'm not college kid, and even if I was, that's a stereotypical assumption. Ask for a manager but brought in the foreman. Asked again for the manager once again, but no result with the rude service rep. Fed up with the issue and went to O'Reilly auto part to purchase two fron rotors and break pads for $230. Two and a half hours later, rotor and pads installed for 1/4 of the price. Save around 800 bucks. Lesson learned from Ford dealership...1..never buy a Ford again as per the dealership stating their part sucks. Thus, the pads worn down less than 36000 miles. Try to blame my driving when I have been driving other vehicles from Jeep, Honda, and Acura, and never had I had to change break pads under 60k. This was the first time. In the 4 to 5 years owning each vehicle, I change pads once. 2...customer service was rude. if I didn't need a recall I wouldn't have gone in to experience this horrible service....3...dealer will only call you if they want your money...aka asking to perfoem seevice so they can rip you off and get paid or commissions. communications suck here...4... Dealership is a ripoff, but we all know that. No wonder I performed my own oil change and maintenance. I'm not a mechanic but watch some YouTube and change my own rotors and pads in less than 2.5 hours...imagine if I was experience, this should be completed in an hour as I have to take breaks to watch the video. Let me know if you want to save some money, I can help install those pads or rotors read more

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This post is extremely long but to sum it up, I purchased a brand new Bronco from Sedano Ford on October 8th and it has been at Upland Ford non-operative since October 11th and I have not heard from anyone from Sedano Ford other than their finance department even though I gave them a 20,000 dollar check. Please see attached photographs of my novel due to the character limit exceeding with how much I wrote about how poor of service I have received. read more

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I recently purchased a new 2023 Ford Expedition Max from Victor Santana at Sedano Ford. Victor was amazing to deal with and didn't stop working for me until all my needs and concerns were met. In addition to Victor being a stand up guy, there was absolutely no pressure put on me to buy a car from him and his dealership. I'm looking forward to a long relationship with Sedano Ford. Brent read more

Sedano Ford - 2023 Ford Expedition Max, Stealth performance edition. - Car Dealers Near Me - La Mesa, California

I called about an air bag recall on a 2007 Ford Ranger. I was told by the customer service rep that they can see the recall information in their system but the part isn't "released" and she really wasn't able to help me as her "hands were tied." She said I could call "corporate" or she could have someone from the service department call me back. I received a call 5 mins later from a gentleman with the last name Sedano. His explanation was the same and he mentioned he couldn't tell me when the part would arrive and there wasn't anything they could do. He told me to call back at a later time. At that point I called the NHTSA and was given a number for the Ford airbag specialist team. They reached out to Sedano on my behalf and were given the same story. The person from the ford airbag specialist didn't understand the explanation or the discrepancy from the Sedano side, as this is a common recall that has been corrected/repaired in the past. With their help, they put me in touch with Kearny Mesa Ford. Their service department was courteous and scheduled a date for the repair. read more

Took my car in for service. They gave me a loaner car. Very reasonable pricing and quick turn around.

The crew at Sedano Ford were very helpful and accommodating when I came in to purchase a vehicle. Ammar the salesperson helped me out in the lot and was friendly and knowledgeable. The financing team also was friendly as Tan and Johnny helped me thru the process. I highly recommend visiting if you are in the market for a new or used vehicle. Thank you again Sedano Ford read more

I just wanted to make a review because of my amazing experience, I was helped by Aidan McFarlane he went above and beyond for me, called me when he said he was going to call and stuck to his word on everything. I've been dealing with a bunch of dealerships and have had all terrible experience except here. Thank you again Aidan, bring your vehicle here and never to El Cajon ford. read more

My car is four years old and the engine gave out. Alton here at ford was somehow assigned to me as my rep. My total was over $7,400 and you would think it would be easier to get a phone call back. Now I'm here 3 month later because tech had covid and Alton failed to call me again. Time to pick up my car right, here's the check. I drive down the road 2 check engine lights come on, check manual and my key battery is dying. When I called Alton. He doesn't answer. I come back to the lot, he's on the phone with another lot. So why would he put them on hold right? He makes me stand there while he finishes up his call before taking my car back. And all I've gotten is a half ass I'm sorry. The real crappie part is, what can I do but get shit on. Thanks Alton, and Ford! Edit: manager Scott is being helpful. Why did it even have to get to this point? Waiting for email reply Sali. read more

Sedano Ford did a great job helping us get our new blue Ford Maverick Hybrid. Alex helped us initially, Ricardo took us through to the end, Sal obtained the precise model and color we wanted and Robert assisted us with the final paperwork. Everyone was very courteous and kept us in the loop. We were very pleased with the people and the process. read more

Fernando spent days after my initial contract signing to find me even better rates, that is customer service you can expect from this dealership!! read more

Sedano Ford - Ford Maverick Lariat - Car Dealers Near Me - La Mesa, California

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So, I finally got my explorer ST, sedano had it and the sales department was good, BUT stay away from there service department , HORRIBLE, nothing but a waist of time , Blaine Walters was useless, his apologies for being "busy with another customer " was nothing but an excuse, there is a whole team of service writhers that could of done the job in a timely manner . STAY AWAY FROM THERE SERVICE DEPARTMENT .and before I get the note from Salí S , what is there to discuss on an email? The horrible attitude of Blain W? The bad service we received ? Is it going to bring back my time waisted there ? On why did I make an appointment if people that arrived after me got to go and leave before me ? Just a bad 1st and last experience with this dealer . read more

I would avoid the sale department at all costs. We recently purchased a vehicle and were deceived by them concerning the tax credit which we will now most likely have to pay next year. When I called them to inform them of their lack of transparency they were apathetic and basically had the attitude of what's done is done. Steer clear of them and buy your car from somewhere else. read more

Had an appointment at 9am for a recall on my vehicle, it is now 1pm and went to check on how much longer it would be since I have been waiting in the lobby to find out they haven't even started working on my car! No one has come over to update me or anything this is ridiculous! read more

Ramon and Robert were fantastic. The new changes at Sedano are for the better after the previous ownership. Low pressure buying experience and really felt like I was being taken care of. They were able to get me great financing and warranty for my new Explorer. Definitely consider them if you're in the market for a new Ford. Thanks Guys! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

Great honest people, no BS. Uri listened, understood what I was asking for and delivered! Ford#

Bad Service This is the 3rd time I have had to bring this 2022 Bronco in for the same AC issue they can't seem to resolve. It seems when you get a loaner vehicle they are lighting fast (1 day repair) but if you don't take one of their vehicles it turns into days/weeks.? Not sure if this is coincidental or deliberate. I have also left my service rep. 3 voicemails requesting a status check and I have yet to hear back from anyone. I'm not sure what is so difficult about at least returning a phone call. This is a continuing warranty issue which unfortunately, for our company, doesn't seem to be a priority for Sedano Ford. Beware. read more

Sedona response saying they can't do anything about Ford's policies, which I can understand. They explained that Ford would work with loyal customers, (bought our explorer in 1989, focus in 2005 and 2018) but that didn't make us loyal customers. Not Secona's fault that Ford was unable to fix the faulty transmissions in the focus and just continue to replace them with ones that don't last. If they had mentioned it when it was replaced the first time, I could have traded it in for a reliable car. read more

Joseph Gomez, he was helpful for in the vehicle purchase. I recommend asking for him on your next purchase whether it's a used or a new car. read more

Sedano Ford - Car Dealers Near Me - La Mesa, California