This review is only for the sales staff agent Jeff Pembleton (5 Stars for those of you who read this). This guy was the exact salesperson I was looking for when buy my Ford Maverick. No up charges or gimmicks just straight and simple, with a little negotiation down on the price. He not only found my car model but he even showed me a new color that I was ok to switch too. This in turn gave me a few more options without having to wait for it being shipped. This guy is the sales guy you want if you want a no BS deal. Finance office however was very painful and required me to come into the dealership a total 5 times for issues that were missed on the contract and issues that actually didn't exist because of a paperwork mix up but still bothered me weeks after driving off the lot. Dealership gave me a full tank of gas for the hassle but honestly, I do NOT recommend working with that particular finance person I had the displeasure of being assigned too. I won't say who it was because the dealership's GM contacted me afterward and apologized for what has happened and I am sure that person will be better trained for the next person they interact with. With that, I give a 1 star rating for the finance team as the buying experience was dampened and brought me to the edge of not wanting to buy a car from any dealership ever again. read more

Amazing service! I needed to have diagnostic and repair to my vehicle and they have been incredibly helpful through the process! read more

Sedano Ford did what El Cajon Ford couldn't! I called Sedano to have a simple repair done on my 2024 Ford using my warranty. My service advisor Carl went above and beyond was super knowledgeable, honest and super communicative throughout the entire process. He got my car in right away, addressed the issue and fixed it right away. No hassle! The individual who also did the repair did amazing. He left the inside of my car clean then I left it. SUPER happy with their service. They have forever gained my business. read more

Try to remove my negative review. Because after all, the problems yesterday they went above and beyond today to remedy the situation.So I will be bringing my business back to this company read more

My wife and I went to Sedano Ford to look at a 2024 Mustang GT on Friday night. We'd already driven a comparable Camaro and Challenger and were planning to drive a couple more the following morning prior to making a purchase decision. We met Joseph who immediately helped us find the Mustang we were looking for and get out on a test drive. He was very personable, informative, and answered all our questions. My wife hadn't driven a manual transmission car for a few years so he even even took us to a parking lot to let her get comfortable with the car prior to taking it on the road. EXTREMELY helpful so she could enjoy the test drive without being stressed out. We still had full intentions of driving the other vehicles at this point even though my wife LOVED the Mustang. Joseph ran some quick numbers for us on the price of the car and for our trade value. At the end of the day (well night...) they made us a very competitive offer we couldn't refuse. Needless to say we drove the Mustang home and couldn't be happier. Joseph and the team there were very easy going, transparent with their pricing, professional, and fair. Both my wife and I appreciated working with them and the experience we had at Sedano Ford. Great customer service and I'd highly recommend giving them a shot if you're looking for a vehicle. - Lowell and Debbie read more

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My F150 truck was brought in for a safety recall Monday, July 22, 2024 at Sedano Ford 8970 La Mesa Blvd in La Mesa, Ca 91942. The recall was completed the same day and I took my truck back home. The next day I only drove the truck for 20 miles due to check oil light, low oil light, low oil pressure light on the dash. I checked the dip stick before calling the tow truck to barely find oil on the end of the stick. It seems like someone did an oil change on the truck and forgot to fill it; my driveway has no oil nor the parking lot where I got stranded at. I noticed my radio on Tuesday had a weird symbol on the screen and wouldn't play the FM radio. Sedano Ford lacking communication skills. I made serval calls and left voicemail with service advisor Carl Knight; no return calls. I had to visit in person 5 days after my truck was dropped off by tow tuck asking for an update. Sedano Ford lacking a courtesy car while my truck was in their repair shop. Sedano Ford doesn't treat you like family. I have shared with Scott Witt and Ruslan Batenko about the issues/concerns with my truck after completing the safety recall. The response I got was "your truck is 10 years old" "your oil is dirty, your truck is over due for an oil change" The fact is that my truck was working and running fine prior to the safety recall preformed by Sedano Ford. Thank you Sedano Ford for a frustrating experience on several level!! read more

I came in to Sedano Ford the 1st day they opened for business with the new ownership. Despite it was just the 1st day they had opened for business, I received nothing but quality attention, felt very welcomed, and all staff were very kind. I was very impressed with how well I was treated, definitely did not feel ignored, everyone was very attentive to all my questions. The best part was when I got to see the truck I was interested in buying, the sales associate explained everything I needed to know about my amazing truck. There was not one moment which I felt he was rushing, he took his his time to explain things slowly, which I really appreciated because everything he was telling me about the new truck was all new information. If you are looking for a place that will treat you like a real person and will put their best interest in meeting your purchasing standards, come to SEDANO FORD!! Thank you to Paul, Giovanni, Jon, Johnny along with the rest of the Sedano Staff that helped make my purchase such a wonderful experience. Grossmont Center Ford Location!! read more

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lies from sales department & service department is subpar + overcharging for free services and simple fixes...will be reaching out to lawyers to discuss lemon laws and fraud read more

I bought a 2021 certified preowned, 100... something point inspection, accident free, 36k miles, F250 with carfax in hand in December 2023. From the first day I bought it, I had issues with transmission. Then I found issues with door seals, airbag sensor, radio (which mysteriously hasn't happened again) still has a musty smell in vents when I turn the ac on. I took it in because the driver side mirror was getting stuck when opening. They told me I would have to pay $1500 because they noticed it had a light scratch on it, which told them I had hit something, which I had not. This is about a month or so into having the truck. I told the service guy to look at the truck, I bought it preowned, it had little dents and scratches when I bought it, which I understood it would have but to be so sure to blame me for that was ridiculous. I will say this, they fixed most of the issues. A week later into having the truck, I noticed that the passenger side had deep scratches on the door. After further looking at it, I realized it was bad sanding bondo marks under the paint that went from the front passenger door all the way to the bed of the truck. This told me that this truck had been in a pretty big accident. Once the polish they put on it when I bought it, I noticed where the truck was repainted. The paint is dull where it was repainted compared to the rest of the truck. The door is also not aligned. The sales manager has been working with me on this but I know he can only do so much. Hector has been good with me so I have nothing bad to say about him or the sales team. This tells me one of two things, either whoever bought the truck for Ford isn't doing their job or they knew it was in an accident and still sold it as if it had never been in an accident because the accident probably wasn't reported. So I was the sucker that bought it. All I am asking for is for them to wrap the truck to hide these scratches but no response. I am opting seeking an attorney to see what if anything I can do with this. I hope this is resolved without needing to get an attorney involved because their sales team was good to us and I'd hate to do this to a Veteran owned business being that I am a Veteran myself and tend to support Veteran owned businesses whenever I can. read more

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Jose was a great salesman, highly recommend him!! Very knowledgeable, friendly, and worked great on the numbers!! read more

I called about an air bag recall on a 2007 Ford Ranger. I was told by the customer service rep that they can see the recall information in their system but the part isn't "released" and she really wasn't able to help me as her "hands were tied." She said I could call "corporate" or she could have someone from the service department call me back. I received a call 5 mins later from a gentleman with the last name Sedano. His explanation was the same and he mentioned he couldn't tell me when the part would arrive and there wasn't anything they could do. He told me to call back at a later time. At that point I called the NHTSA and was given a number for the Ford airbag specialist team. They reached out to Sedano on my behalf and were given the same story. The person from the ford airbag specialist didn't understand the explanation or the discrepancy from the Sedano side, as this is a common recall that has been corrected/repaired in the past. With their help, they put me in touch with Kearny Mesa Ford. Their service department was courteous and scheduled a date for the repair. read more

I was informed that this Ford dealership had a new ownership, and it was praised in regards to their services. Boy, was that statement wrong. Schedule an appointment service at 7am. due to some recalls. Got there 10 minutes until I waited. noticed there's a fee people ahead, but when it opens, no greeting at all. Had to stand around until some acknowledged me. Told our service rep that I am in for the recalls and some scratching noise from the brakes when braking and backing up. Service rep said it will take mid afternoon and will check if the issue with the brakes will still cover under warranty. Left and went to work. Checked my phone, and there were no calls for any updates. 1 pm comes around, but still not call, so I decided to call. Got the service lady who was nice, but I asked the status on my vehicle and said my service rep is with a customer and will call me back in 5 minutes. I waited over an hour, but still no call. I called again, and the service lady got mad that my service rep never called me back, so after she got a hold of the rep, she told me to hold on so she could transfer me directly. Transfer never went through. It went straight to voicemail. Finally got a hold of the rep and was informed that my car wasn't even finished or barely completed the recalls after 7 hours. I asked about the break issue and was rudely informed that they need time to inspect it as they are busy. One of the reasons why I decided to go to this dealership was that I was told the service never overbooked like other dealerships and appointments are made accordingly. Almost off work and vehicle is not ready. While on the way, there were multiple missed calls. Texts message said the rotors are scored and will require replacement. The cost was around 1k. WTF at this point. I called and got to the rep and ask in regards to the break issue and was rudely told or reference that "COLLEGE KIDS ARE KNOW FOR AGGRESSIVE WHEN BREAKING" I was like another WTF like why would he said that when I'm not college kid, and even if I was, that's a stereotypical assumption. Ask for a manager but brought in the foreman. Asked again for the manager once again, but no result with the rude service rep. Fed up with the issue and went to O'Reilly auto part to purchase two fron rotors and break pads for $230. Two and a half hours later, rotor and pads installed for 1/4 of the price. Save around 800 bucks. Lesson learned from Ford dealership...1..never buy a Ford again as per the dealership stating their part sucks. Thus, the pads worn down less than 36000 miles. Try to blame my driving when I have been driving other vehicles from Jeep, Honda, and Acura, and never had I had to change break pads under 60k. This was the first time. In the 4 to 5 years owning each vehicle, I change pads once. 2...customer service was rude. if I didn't need a recall I wouldn't have gone in to experience this horrible service....3...dealer will only call you if they want your money...aka asking to perfoem seevice so they can rip you off and get paid or commissions. communications suck here...4... Dealership is a ripoff, but we all know that. No wonder I performed my own oil change and maintenance. I'm not a mechanic but watch some YouTube and change my own rotors and pads in less than 2.5 hours...imagine if I was experience, this should be completed in an hour as I have to take breaks to watch the video. Let me know if you want to save some money, I can help install those pads or rotors read more

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22 f150 Currently on my service just. Service 1-3 did not receive the car wash. So I made a note of it 4th service car wash was received after requested. How ever my 2 yr old could have out performed 10/10 compared to what I received. I feel they are performing as a shop should however they need a quality control department. I had a 2017 and had to sell due to service not recording information dates/ mileage during drop off. No notes where made therefore it was a new issue to them. Only option was to buy a 10k warranty. Issues with injectors fouling cam phasers going out. Aswell as persistent white smoke from exhaust. Yet there was zero issues with my vehicle as far as white smoke being present until my warranty expired. I would consider the shop if these things are addressed. until then I out of patience and time to make return trips. read more

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I booked a service appointment online for 7:20am. Someone called me and stated they offered mobile services. I had no idea and thought it was a very neat idea. I opted in for the mobile services. I was very clear I still needed my 7:20am appointment as I had work and meetings scheduled. They assured me the appointment was still for 7:20am. 7:50am rolls around... no call or text. 8:00am I finally get a call from the text who states he's not arriving until 8:20-8:30. Everyone I spoke with was very nice and professional. The lack of communication and their commitment to keep my appointment is the reason for my bad review. I missed two county inspections that will now cost me money to reinspect. read more

I just wanted to make a review because of my amazing experience, I was helped by Aidan McFarlane he went above and beyond for me, called me when he said he was going to call and stuck to his word on everything. I've been dealing with a bunch of dealerships and have had all terrible experience except here. Thank you again Aidan, bring your vehicle here and never to El Cajon ford. read more

Sedano Ford did a great job helping us get our new blue Ford Maverick Hybrid. Alex helped us initially, Ricardo took us through to the end, Sal obtained the precise model and color we wanted and Robert assisted us with the final paperwork. Everyone was very courteous and kept us in the loop. We were very pleased with the people and the process. read more

This post is extremely long but to sum it up, I purchased a brand new Bronco from Sedano Ford on October 8th and it has been at Upland Ford non-operative since October 11th and I have not heard from anyone from Sedano Ford other than their finance department even though I gave them a 20,000 dollar check. Please see attached photographs of my novel due to the character limit exceeding with how much I wrote about how poor of service I have received. read more

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I recently purchased a new 2023 Ford Expedition Max from Victor Santana at Sedano Ford. Victor was amazing to deal with and didn't stop working for me until all my needs and concerns were met. In addition to Victor being a stand up guy, there was absolutely no pressure put on me to buy a car from him and his dealership. I'm looking forward to a long relationship with Sedano Ford. Brent read more

Sedano Ford - 2023 Ford Expedition Max, Stealth performance edition. - Car Dealers Near Me - La Mesa, California

I would avoid the sale department at all costs. We recently purchased a vehicle and were deceived by them concerning the tax credit which we will now most likely have to pay next year. When I called them to inform them of their lack of transparency they were apathetic and basically had the attitude of what's done is done. Steer clear of them and buy your car from somewhere else. read more

Had an appointment at 9am for a recall on my vehicle, it is now 1pm and went to check on how much longer it would be since I have been waiting in the lobby to find out they haven't even started working on my car! No one has come over to update me or anything this is ridiculous! read more

Took my car in for service. They gave me a loaner car. Very reasonable pricing and quick turn around.

The crew at Sedano Ford were very helpful and accommodating when I came in to purchase a vehicle. Ammar the salesperson helped me out in the lot and was friendly and knowledgeable. The financing team also was friendly as Tan and Johnny helped me thru the process. I highly recommend visiting if you are in the market for a new or used vehicle. Thank you again Sedano Ford read more

My elderly father purchased a used 2015 ford F150 with about 60,000 miles from Sedano ford and also purchased the extended warranty. He's had the vehicle for a year and probably put about 1200 miles on it. The vehicle has broken down twice for overheating. We have scheduled appointments for the repairs twice, each time with about a month wait to take the vehicle in plus the wait time for the repair. That's a long time to not have a vehicle to move around in. We will be looking for a new repair facility. read more

My car is four years old and the engine gave out. Alton here at ford was somehow assigned to me as my rep. My total was over $7,400 and you would think it would be easier to get a phone call back. Now I'm here 3 month later because tech had covid and Alton failed to call me again. Time to pick up my car right, here's the check. I drive down the road 2 check engine lights come on, check manual and my key battery is dying. When I called Alton. He doesn't answer. I come back to the lot, he's on the phone with another lot. So why would he put them on hold right? He makes me stand there while he finishes up his call before taking my car back. And all I've gotten is a half ass I'm sorry. The real crappie part is, what can I do but get shit on. Thanks Alton, and Ford! Edit: manager Scott is being helpful. Why did it even have to get to this point? Waiting for email reply Sali. read more

Fernando spent days after my initial contract signing to find me even better rates, that is customer service you can expect from this dealership!! read more

Sedano Ford - Ford Maverick Lariat - Car Dealers Near Me - La Mesa, California

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Great honest people, no BS. Uri listened, understood what I was asking for and delivered! Ford#

So, I finally got my explorer ST, sedano had it and the sales department was good, BUT stay away from there service department , HORRIBLE, nothing but a waist of time , Blaine Walters was useless, his apologies for being "busy with another customer " was nothing but an excuse, there is a whole team of service writhers that could of done the job in a timely manner . STAY AWAY FROM THERE SERVICE DEPARTMENT .and before I get the note from Salí S , what is there to discuss on an email? The horrible attitude of Blain W? The bad service we received ? Is it going to bring back my time waisted there ? On why did I make an appointment if people that arrived after me got to go and leave before me ? Just a bad 1st and last experience with this dealer . read more

Bad Service This is the 3rd time I have had to bring this 2022 Bronco in for the same AC issue they can't seem to resolve. It seems when you get a loaner vehicle they are lighting fast (1 day repair) but if you don't take one of their vehicles it turns into days/weeks.? Not sure if this is coincidental or deliberate. I have also left my service rep. 3 voicemails requesting a status check and I have yet to hear back from anyone. I'm not sure what is so difficult about at least returning a phone call. This is a continuing warranty issue which unfortunately, for our company, doesn't seem to be a priority for Sedano Ford. Beware. read more

Ramon and Robert were fantastic. The new changes at Sedano are for the better after the previous ownership. Low pressure buying experience and really felt like I was being taken care of. They were able to get me great financing and warranty for my new Explorer. Definitely consider them if you're in the market for a new Ford. Thanks Guys! read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

I had a wonderful experience purchasing a new and used vehicle. The process was stress free and pleasant. Frederick Wagner, Ford Product Specialist was very thorough and knowledgeable. He was able to find me the new Ford Bronco I wanted and find my wife a used Mercedes-Benz that suited her business needs. Smooth transaction and very helpful staff made my car buying experience easy. Frederick Wagner and the Sedano Ford staff have given me their full attention to all our car questions and needs. Thanks again for the great help! read more

Joseph Gomez, he was helpful for in the vehicle purchase. I recommend asking for him on your next purchase whether it's a used or a new car. read more

Sedano Ford - Car Dealers Near Me - La Mesa, California

I had the best experience yesterday at Sedano Ford in La Mesa. I bought my very first brand new car. I went a couple weeks ago and talked to Brian and Paul and they didn't push me to purchase anything. Well two weeks later...Brian and Paul helped me again and they were very patient with me and explained everything to me thoroughly and answered any questions I had. They sat in my car and showed me all the features and made sure I was happy before I left. Thank you Paul and Brian!! read more

Sedona response saying they can't do anything about Ford's policies, which I can understand. They explained that Ford would work with loyal customers, (bought our explorer in 1989, focus in 2005 and 2018) but that didn't make us loyal customers. Not Secona's fault that Ford was unable to fix the faulty transmissions in the focus and just continue to replace them with ones that don't last. If they had mentioned it when it was replaced the first time, I could have traded it in for a reliable car. read more

Sedano Ford was great! I'm AD Military and they treated me with the upmost respect. From Christian in sales to the rest of the staff they took their time to walk me through my options and were open and honest with the buying process and exceeded my expectations. They made the process easy! read more

If i could give 0 stars, i would! What a morning... I brought my car on wednesday of last week for repairs since my car broke down. I have been calling EVERY DAY since that day and have NOT been able to get ahold of anyone for a simple follow up. Why? I left multiple voicemails pushing urgency of an update. I only have one car and i wasn't offered any courtesy cars. Jorge Isabel was an actual pain in the ass. He had an attitude the whole time, said i might pay for parts even though I was under warranty that covered MY ENTIRE ISSUE. Didn't explain any process, any estimates, and honestly the costumer service wasn't even present in that office. I got sick of it and decided to show up today and basically ask him wtf is going on?? Dude decides to tell me his voicemail isn't working and that he hasn't got to the car and that he actually was JUST going to call us that we need records of oil changes and to get approval to basically take everything apart. It took you 5 days to tell me that? NOT TO MENTION: He says they have cars in the back they haven't touched in over a week... then decided to say "If you want to take the car, you can".. lol you don't have to tell me twice. So i'm getting my mustang taken to Mossy Ford over by PB. NO communication and a LACK of costumer service. Not good, training needed ASAP! read more

Service department experience. I made an appointment for a mid day, mid week oil change and tire rotation. 2 hours into the appointment I get a text about needing a new cabin air filter, which I approved immediately. An hour later I finally got the keys back to my truck, so 3 hours for the total service. After getting home I noticed the tires were not rotated. The only reason I know it was not done is one of my wheels has curb rash and was still in the same location. It is listed as an item of attention on the work order, but it was easier to just rotate them at home than spend another hour+ in the waiting room there. Just not impressed. 3 hours for an oil change, tire rotation and cabin air filter change in a new F150 is excessive, especially when the most labor intensive part wasn't completed. Every other dealership I have been to has done an oil change and tire rotation in 2 hours or less. read more

Eduardo, Pedro, and Jose were extremely helpful and responsive when purchasing my Maverick 2023 XLT truck. Not pushy at all and able to answer all questions and concerns before signing on the dotted line! Highly recommend Sedano Ford read more

Sedano Ford - Ford Maverick XLT 2034 - Car Dealers Near Me - La Mesa, California

Great overall customer service!!! my sales person was Victor, such a cool guy, really understanding and helped me get the car I wanted and made the whole process super easy. Hector in finance also helped out He made sure my husband and I were taken care of! 10/10 definitely recommend coming here. read more

Shout out to Ammar Alsamarrei We were looking to buy our next car for our family and we could not be happier. Ammar is professional and courteous and knows how to listen to the customer's wants and needs! We initially came to view one car but upon looking and driving it, we wanted to see other options. He was flexible and really helped us land on the right fit. Thank you Ammar from Sedano in La Mesa. Give him a call if you are in the market to buy! read more

Sedano Ford - Business card - Car Dealers Near Me - La Mesa, California

The 3 Stars is for the Sales portion and not service dept. I went there for service awe bought our truck from there when it was Penske and the service was horrible! Went back to give them another try as they are now Sedano and NOTHING has changed. My service advisor Mike was super nice but was not there when I went to pick up truck. The person at the station next to him helped me and basically threw the keys and paperwork at me and said have a good day. I asked him to go over everything and his response was 'whatever Mike told you' and walked away. Could have not been more rude. I will not be going back and will go back to the dealership that has taken very good care of me and is always willing to explain every thing. read more