He gives very good explanation on what the problem could be and what it might take to fix it. I…read morehave had three different types of clocks repaired and all of them are running great now and the cost was very reasonable.

From the owner: Over 35 years experience in the repair of wall, mantle and grandfaughter (floor) clocks. I make…read moreservice calls on grandfather (floor) clocks within 25 miles of Yorkville, IL. Please call for an appointment to schedule drop off of clocks for repair.

I met with the owner Jason whose family has owned this business for many years. I had dropped a…read morevery large clock and brought in the various pieces and within two weeks he had put everything back together and now it's working perfectly. Thanks Jason!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

Thank you Tick-Tock Clock. Your service and professionalism is appreciated. Quality!!read more

My grandmother's Ridgeway Clock (with the bing bong chimes) wasn't responding to lubrication…read moreanymore. It would just stop after around 15 minutes. This dates to the late 1960's or early 1970's. We ran into Tick-Tock at the Oregon (city) Market, which is held at the High School. I ran home, packed up my clock and brought it to them. Then came the call - it would be until July before he could get to it, but knew what was wrong - the bearings were all worn out. The guy who does the work was trained by the experts years ago to work on clocks like this, so we waited the 4 months for the call. We finally got it, and picked up the clock. Some tips: If you are going to ship your clock, use plastic bags from grocery stores to immobilize the mechanism / chains. This doesn't leave any residue behind (like the foam I used, which had to be cleaned off). Bring everything - the owner ran our clock for 2 weeks after he repaired it to make sure it would work when we got it home. The clock was packed well, the weights were double-wrapped in foam and bubble wrap, and the pendulum was encased in cardboard to prevent it from being damaged. The owner even included a small level (which I used and my clock was level). It's been running perfectly for 6 hours so I'm sure he's got it fixed and fixed correctly. It's also quieter than it was before, which I guess is because the bearings are all new and lubed properly. The repair person provided a card with a 2 year lubrication frequency as well. The price was exactly what was agreed to. No complaints, and I'm glad to have my grandmother's clock working again in my home. It sounds so nice. Now to address some comments: What clock repair place doesn't carry spare parts? A sane one. Do you understand how many different clocks there are in the world? Millions. Knowing where to find the parts is important, keeping parts on hand for even the most common clocks would take a huge warehouse and millions of dollars. I work on arcade games and pinball machines. I have 5 boxes of parts, so far I have been able to use 2 chips out of a $1000 inventory. Is that wise? Nope. Why does it take so long? Because this isn't McDonalds. It's a one or two person shop, and they work on stuff as it comes in. Ask up front, if you don't like the wait, go somewhere else.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

American Black Forest Clocks provided friendly and knowledgeable service for our grandfather clockread more

Absolutely horrible service. I dropped off my clock to have it repaired and I was told it would…read moretake 2 weeks. After 2 weeks I went to pick it up during the posted business hours and no one was there. I called the phone number and I heard a message that tells you they're not there, and to not leave a message. I tried calling several times during the day, and no one picked up until about 15 minutes before the posted closing time. I told him what I was looking for, and was told that he had not gotten to it yet, and to try again next week. I advised him that I wanted to pick up the clock and take it somewhere else, and asked if he would be there the next day, which he said that he would. I am now sitting outside of the store during the posted business hours, and once again no one is here. How can they run a business this way? I rarely write reviews, but if you need to get your clock repaired avoid this place at all costs.

This is an update to my first 4 star rated post. I brought in a weighted clock. It needed to be…read morecleaned and lubricated. I'm very happy with the work Jordan Clocks did on my wall clocks. Everyone who works at Jordan Clocks is pleasant, helpful, detailed and knows clocks. They are honest, no bull and charge a fair price. Their technical workmanship is excellent, the two clocks that they've worked on for me are keeping consistent time. I will be bringing my mantel clock in next.

Knowledgeable and friendly service. They were able to fix my grandmother's clock on site, and so…read morefar it's kept excellent time.

Had grandfather clock repaired cost $2200.13 months later not working again call them out again…read morecame out still not fixed and tried to charge me another had the for three months the first time and still not right call out somebody else would never to these guys again

It's a ripoff. Don't go over price service. I went there just to get a watch battery, long wait for…read morea 10 minutes of work.

June 22, 2025, Eric Randolph visited my 100 year old mother to repair a Howard Miller grandfather…read moreclock. He wrote mom's check for $550, and she signed. He removed the entire clock face and movements. As of July 20, 2026, he has refused to return her parts. He threatened and cursed my sister and demanded another $500 to return parts. He had excuse after excuse as why he could not meet for us to pick up the parts. He even stated he would send parts via UPS to her home. Beware of this individual.!!!

Edward made a repair to a clock and after payment was made I needed to get in touch with him…read more I left a couple of voice messages asking for a call back...he finally sent me a text message. I responded asking him to call me and he claimed he was in a doctor appointment and wanted to know what I needed. I needed a call back and asked him to call me - again. I then received a text with a waiving hand and the words goodbye... he said I was trying to scam him. I sent another text to him - since this was the only way he would correspond - I indicated some specifics to "prove" I wasn't a scam and asked for a call back. Was told he would call in 30 minutes. After several hours, additional calls and text messages I have not heard a word from him. AVOID - AVOID - AVOID

I took a watch in to have the 3 year old battery replaced because the second hand had stopped…read morerunning. I noticed that they only take cash or checks and so I asked how much it would be to switch out the battery and the gentleman said about $60. Well, talk about reputable and honest. He soon came out to tell me that my watch was an "eco-model" and all I needed to do was wear it in the sun, or leave it out in my home where it could get some sunlight, and it would run fine. Savings: $60. I recommend them!

We brought two music boxes in to be repaired to the St. Charles store in April 2021. We called from…read moretime to time to get an update. We were always told that he was still looking for a part to repair them. Eventually the St. Charles store closed, yet we were never notified. We were told that everything was moved to the Elgin store. Now when we call, we are told that he has not yet found the music boxes, because of the move. This is now September 2026, and he has still not found our music boxes. This is ridiculous! We just want our music boxes back at this point, but we are at the mercy of this incompetent business. We would not recommend bringing anything of value or anything you cherish to American Black Forrest Clocks.