I brought my Audi 8 on to be repaired. Jonathan Martinez was my Service Rep. He was polite and took…read moregreat care of me and my vehicle. I would recommend this shop to all those who need there car repaired. William Q.

I brought my vehicle to this shop because it was recommended by Progressive Insurance. The repairs…read morecompleted did not cover all the actual damages the vehicle had when it was dropped off. The person in charge, Jonathan Martinez, was incredibly rude and mean when we pointed out the missing repairs. He dismissed them as ''minor damages'' and even started yelling at us outside the establishment while inspecting the vehicle, saying: ''Progressive doesn't pay for minor damages, I have an email that proves it, do you want to see it, do you want to see it?''. I preferred to leave right then and proceed with a formal claim against the insurance company. Terrible customer support and no backing against the insurer. Update: Thank you for the generic response. I am contacting corporate at info@crashchampions.com, but I want to make it clear publicly that this is no longer just about the repair itself, but about a complete lack of professionalism. Jonathan Martinez's aggressive claim that 'Progressive doesn't pay for minor damages' is unacceptable, especially when dealing with a vehicle's safety features. Staff must take evaluations seriously so they don't compromise the reputation of Crash Champions or Progressive Insurance. Please be advised that the Texas Department of Insurance (TDI) has already been formally notified by my lawyer, based on photographic evidence and testimonies from the accident, as well as witnesses who were present during the confrontation while picking up the car.

My Vehicle is 2013 Hyundai Sonata 230,000 miles. I had a bumper-to-bumper inspection done. Also…read moreBreak part and transmission checked The maintenance results were flawless, and satisfied with the repair costs.The staff and mechanics were very professional.

Excellent service. The entire staff is incredibly kind. They were upfront and honest about…read moreeverything, and got the job done in a timely manor. 10/10 recommend!

Great service, knowledgeable mechanics all at an affordable price. I highly recommend them.read more

We were having major issues with the warranty company and Sherry really went above and beyond to…read morehelp us. She is very knowledgeable and did not try to upsell us and actually was very clear about what needed to be done now and what could wait till later. We went to a dealership before them and were told everything was urgent, as they tried to scare us into getting thousands of dollars aid work done at once. We will absolutely be back.

From the first phone call, I knew I chose a great place…read more Diana is so kind on the phone (and in person) she makes sure to communicate clearly in English o en español. I've acquired car knowledge only through owning the ones I've had and it's all been bare minimum. All that to say, I have not felt like she was talking over me. I have not felt like this company is trying to take advantage of me, AT ALL. Unfortunately mechanics have a bad reputation but this company has proven to me that they are honest people. I've had to get an oil change and all of my coils replaced. They tried to see if my car would allow just the second coil being replaced but after starting my car a couple times, my car wanted 1,3 & 4 replaced as well. Anyway, I had to leave my car overnight which it's in an area that didn't give me any anxiety so there was no fear of my car getting vandalized. My car is running good-as-new so I'm def pleased that the problem has been resolved. You are able to buy the parts for your car and they will use those, since that can cut on cost. Those parts will not be under their warranty. I had to get my car fixed asap so I didn't go that route but it's def good info to know if you don't need to get it fixed immediately. My only complaint? That I am unable to interact with the mechanics in the garage. I love chatting with people and making new friends but then again..... this is already the hottest and most humid summer I've experienced in DFW (yall, I work outside as a laborer so I get to stand on this soapbox) The opposite of a complaint now: they offer free candy, cokes & water and also free play on arcade games while you wait. Aaaaand if you're curious, yes, there is a bidet in the bathroom. No, I didn't use it myself. 10/10 will use this auto shop again and again

This place is great. I NEVER take my vehicle to a mechanic for repair as I do my only work…read more However, my A/C was not functioning properly and I was in a time crunch. Called Beas since they are by my office. Diana got me in same day and the work and price was outstanding. Didn't try to sell me a bunch of service I didn't need. Kudos Beas, you all are great!

The mechanic is top rate and they are always honest. The show you the parts that the replaced. I…read morewould not go anywhere else for my Auto. The work on Japanese and American cars

On a work trip passing through Dallas with a hard deadline to get to Denver and had AC failure. It…read morewas 107 * at the end of August and I could not bear the heat. I called several places and one suggested "call Bob at Roadmaster" maybe he can help. From the moment I walked in I felt relief...both brothers are warm and genuine in their desire to not only fix your car's problem fairly and completely, but to help in any way they can. Bob assured me they could help me meet my deadline, fix the problem fully and he even took me around the corner to a hotel to stay until it would be fixed. I am forever indebted to this auto shop and feel I made some friends in the process!! Thank you so much Bob, Steve and Victor! It makes me want to live in Dallas just so you could work on my vehicles!

Great Quality at a fair price. I had an issue with my Volkswagen's timing belt a couple years ago,…read moreI took it in, and they were able to fix it at a fraction of the cost of other places. Today I went in and they were able to zip-tie back up my rain-guard that was dragging, and had it done in no time. Highly recommend this place!

Customer service and professionalism at Eddie's is the best I have ever experienced. I am happy to…read morebe a repeat customer they take care of me every time.

My family and I have been taking our cars here for years we absolutely love their service and…read moreprices ! They never try to sell us anything that we don't need or overcharges for their services. They've always gotten it right the first time and always give us their best opinion concerning any maintenance needs. I would 100% recommend this place to anyone looking for a reliable and trusted mechanic shop!

Good, honest mechanics! hard to find these days…read more My engine light came on and off within four days. I was out of town and came home to a better condition car than before I left. They told me to wait a week to see if the light will come on again. They didn't tell me I needed a new transmission like Toyota!!!! I got my oil change here and left. I think they also sell used cars if you need one.

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

I left my car for service on Wednesday, 7/29/26 requesting some routine service (oil change and…read moretire rotation) plus a warranty/recall work be done by Friday evening at the latest. Greg, the service advisor, even entered the promise date in the system as 7/31 at 3 pm. I got no communication since then and when I went to pick up the car this morning, 8/3 at 8 am on my way to work, Greg, asked me why I came to pick up the car as it is not serviced yet and in fact, it is not even in the queue to be serviced yet. He didn't even offer a loaner car to alleviate the painful situation. It was a rude and hugely disappointing service. I guess familiarity breeds contempt and Greg wanted to keep a familiar, long time customer waiting while prioritizing others. He talks nicely but has poor follow-through. I hope the other service advisors are more professional but I don't have the time to find out. I will be taking it to another dealership for warranty work and routine service from now.