Please avoid this place if you can. My car had 0 engine issues, and had a fresh oil change…read morecompleted by Firestone 11/5/2025. During my inspection I was notified that I needed to change my right rear tire. I could not afford $300+ at Firestone so I trusted Tire Guys. Huge mistake. I went to the Selden location in 11/5/2025 to get a tire. They charged me $125 +tax. Everything went smoothly. On 11/11 I was driving on the LIE headed east to a Drs appointment and my car kept having engine issues and my tailgate sensors and engine sensors were going off at an alarming rate. I made it to my appointment. After I left the appointment I drove slow and got my car home. I take my car back to Firestone in 11/12 and they tell me they noticed I got a tire replacement and I acknowledged. They told me to go back to Tire Guys immediately because Tire Guys put the wrong size tire on my car and that caused issues with my All Wheel Drive system. I went back and the Manager was not professional. He did not want to believe that the tire was incorrectly installed and refused to initially go outside and check my tire. I told him that he was being crazy towards me and I'm the one that should be hostile and angry yet I'm calm. He sent another young tech out to verify the tire was incorrect and it indeed was. The tire was changed free of charge but it didn't matter because the damage was already done. Now my car is not repairable due to a high cost. My car now requires cylinder replacement and a new engine which is not a reasonable repair. Now I have to replace my vehicle 2 weeks before Thanksgiving. The part that upset me the most is the lack of accountability. How can this shop completely install the wrong size tire on my AWD SUV and not even want to be responsible? I wasn't making it up and I had documentation and photos to back my claim. For all this I could have just paid the $300 and gotten my tire fixed at Firestone. This was the worst car experience I've ever experienced in my life. And this car hardship is now in is ruining my holiday season. Please avoid this place at all costs. It's not even worth the risk, I don't care how affordable it is. I worked with Richie and Taylor on this replacement. Richie's demeanor completely unprofessional and uncalled for.

Excellent and efficient service. Mechanics were…read moreaccommodating and went above and beyond to assist me with quick and easy service.

Very friendly environment and punctual with wait time…read more Professional and I had a pleasant experience as a returning customer.

Great place and super nice customer service! I was hesitant on coming here due to the reviews but…read moreSO glad I did. Mike & Darnell went above and beyond to help me price match my tires for the best price possible. If you need your tires changed let the help you! Great people. Thanks for the help!

I'm glad they were opened late. Cash only for $50 used tire... decent tire that got and service was…read morefast. Glad i found you guys to help me. I have new tires now but this one i kept as a backup. Great service thanks

Fast service, decent customer service, would have like if they accompanied my disability more but…read moreoverall decent work

Thought I needed a new tire because I had one going flat rather quickly after airing up. Spoke with…read morethe owner and even agreed to buy 2 tires if needed. They looked at all my tires and told me the tread and rubber looked solid on all of them and patched up my tire that had 2 screws in it and insisted on not charging me! These guys are always my first choice for tires and I can't say enough nice things about them. Great people.

I was recommended by my coworker and next door neighbor. So I went and met Bob. He said he can get…read moremy size and offered me a very good price. I waited a few weeks went this Saturday and Jonathan Said he can have them Monday. And Bam they were there I was in and out in less the. Two Hours. The crew were very professional and kind. Good job awesome out come

in a snowstorm probably shouldn't even have been open had a flat and was a real pain for them to…read moreget tire off they busted up their hands and all great guys thanks

Absolutely HORRIBLE customer service.... came in with a flat tire and even called ahead of time…read morejust to make sure they had the tire needed. Manager didn't even acknowledge me. Just continued to talk to his buddy with the motorcycle. Another employee decided to drive a customer car right past me and park in one of the garage bays. I parked my car in the front (as my tire deflates) since the manager decided not to acknowledge or direct me into one of the garage bays. Waited in the front lobby just for the employees to just stand around as if they don't have a new customer ready to inquire. I then approached the employees to introduce myself and inquire about my situation. The manager stated he was too busy dealing with an inspection and decided he didn't want to service me. Very weird, rude and unprofessional. Weird behavior especially from the manager, you would think customer service is #1. Very standoffish and unfriendly. The absolute worst experience. Do not conduct business here.

I have been bringing my car to Pinky's ever since moving to Medford in 11/24, upon recommendation…read morefrom my husband. He will only go to Pinky's for any service on his car and for many reasons: Honesty, dependability, accomodating and extremely fairly priced! I asked Mark, the owner, where the name Pinky's came from. He explained that they are a female friendly establishment!! They explain, in detail, the cars problem, cost, make recommendations BEFORE any work is done! I greatly appreciate that because I have been taken advantage of way too many times in the past by dishonest mechanics! Also, they just like the color pink so the name stuck, voila!! My brakes needed repair and Mark spent so much time with me, after the repair, explaining why they wore so quickly. It was because I wasn't braking correctly! Now I try to pay more attention to this! Another time my husband gave me a coupon he had for a special they were running for an oil change, which is what I was bringing my car in for. I usually speak with Stephanie, in customer service, at the front desk. She is the nicest person and the epitome of what customer service should be. She goes out of her way to accomodate you and is extremely efficient! This particular day though, I dealt with Aggie, part owner of Pinky's. The coupon was for part synthetic oil but my car took full synthetic oil so Aggie told me the cost beforehand, which wasn't really much more anyway! Another time, my tire had a slow leak because I ran over a nail. My tire was patched and a year later it's still fine. My daughter has a 2013 Hyundai which has needed a lot of work over the past year. Mark diagnosed everything accurately and made the necessary repairs at a very reasonable price with a long term warranty! I also have to comment on the waiting area and bathroom as I'm one to pay attention to detail. The waiting area is clean and tidy with a TV and snack machine so it's very comfortable should you choose to wait for your car. The bathroom is also very clean and tidy and.... there's PINK toilet paper!!! That's just awesome!! If you are looking for a great and honest Mechanic, your search stops here! I would give Pinky's 10++ stars if I could. My entire family will only bring their cars to Pinky's to be servicedI We will never trust anyone else!

I've been to many mechanics, auto shops, dealership service departments and I believe that none…read morecompare to Pinky's. The mechanics are knowledgeable and skillful, the owner Mark, is honest, transparent, straight talks and explains about what the shop can provide. High quality work, with fair prices. I found a reliable , trustworthy auto center, that I would recommend to anyone who has had negative experiences with having their car serviced and repaired. You will be well satisfied with their work, customer care and the quality of service provided.

John did a great job on my daughter's new tires for her car! Great price and great installation!…read moreSee you guys next time! Thanks John!

Went to this "tire" place on Sunday for something in my tire and needed it plugged . The guy was…read morelike ok no problem can you leave the car till Tuesday!!!! For a plug!!! WTF