I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

Last night I had not one, but two tire blowouts while driving with my 3-year-old daughter in the…read morebackseat. We were stranded in the Shoreline Safeway parking lot, and I was overwhelmed and unsure how we'd make it home safely. Thankfully, I managed to get one spare on and drove to O'Reilly's, where an amazing man named stepped in to help. He quickly called someone to bring an additional spare. Billy arrived made sure my daughter and I could get home without damaging my vehicle or putting anyone else on the road in danger. Billy's kindness and quick action were truly a blessing for my family. In a moment of stress and uncertainty, he showed up and made sure we were safe. I cannot thank him enough. Also, if you happen to see any negative reviews tied to his name, please know they are from someone who previously stole his identity (there's even a Judge Judy episode about it). Those reviews don't reflect the incredible person he is. Billy, you are an angel -- thank you for helping us and for keeping the roads safer for everyone!

Suuuuuper nice dude. Very professional. Helped me get a car out of a driveway I've been trying to…read moreget rid of for ages. Many thanks!

Awesome guys. They made me feel very comfortable dealing with them. The Amazing Autowoman herself…read moreI had not the opportunity to meet in person, but she was terrific on the phone. Leave a message, and she'll be back at you ASAP. I took in my classic car to unload it, and Keith was upfront and very honest in my dealing with him. Give them a shot, you should come away pleased you did.

I was in need of purchasing my first car to get everything ready for my college commute in the…read morefall. I heard of Heidi during one of my google searches for a used car months back and I knew how time consuming and stressful it could be having to go through a dealership or private seller. After a few days of really not finding anything that matched what I was looking for both car and financial wise, I decided to contact Heidi through email. I am not joking when I say that the whole process of me contacting her and having my car parked in front of my house took 48 hours. I contacted her on Monday afternoon, and by Wednesday afternoon everything was done. From price negotiation, financing, paperwork, and taking the car home. I'd like to highlight Heidi's connections within the industry when it comes to price negotiation and financing. I got approved for less than desirable terms or outright declined unless I did a huge down payment with other places before coming to her. The financing terms through Heidi were amazing. I opted to just go to the dealership myself and since I was there already I figured I might as well bring it home at the same time. The whole process was sorted and approved before I arrived at the dealership, and signing the paperwork took no time at all. Heidi does offer to handle all the paperwork to sign and bring the car to you as part of her services if you opt to do so. Overall, her fee was 110% worth it for the great financing I received and the ease of the entire process.

I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I have a hard time giving this company a perfect 5.0 review, but they did do a good job and I…read morewanted to write about my experience. I recently went to look at a 4Runner from them. I arrived to a shop that looked like an abandoned building, but inside was filled with beautiful classics. I'm only talking about this so that if anyone in the future decides to look into this company ahead of time, just know you are in the right spot when you pull up to a white, abandoned-looking building. Here's what this place did great, and here's where they went wrong: Right off the bat, when I walked in the door, they had the carfax report on the table and were very open about the 2 crashes the car had been in. I appreciated that. This 4Runner I was looking at also happened to have extensive documented maintenance, that was prepared and on the table for me to view when I walked in. We then took this 4Runner out to the shipyards near magnolia where I was given free rein to drive it around. This 4Runner was a manual. The clutch was seriously wrong, and it was noticeable. It did not have transmission issues, but the clutch pedal was not effective and it was tough to drive, so it was noticeable. We drove it around for a little bit and headed back to the shop where I sat down to look at the maintenance records they had available. This particular 4Runner had a lot of clutch work done, so I was concerned. I brought it up to Alex, and he recommended to take the 4Runner into their shop to get it fixed before they were to sell it. That was much appreciated. They didn't try to shrug me off and move on to another customer and try to sell a broken 4Runner for $14k to the next customer, they stopped, addressed the problem, and tried to move on. In my opinion, that's how business should be done. Kudos Here's where I believe they went wrong. They were trying to sell a 4Runner with 90% of the factory options for the price of a 4Runner that had 100% of the factory options. When you go on used car markets elsewhere, you could find that exact car for $8500-10k easily because nobody wants a 4Runner without all the 4x4 factory options. To make things worse, they were trying to sell that 4Runner with clutch issues. In my opinion, that is not how you do business. They had already taken the time to do repairs on the 4Runner ahead of time, the clutch pedal should've been addressed prior to listing or the price should've been lowered. I wish this team the best of luck selling that 4Runner, and I wish you luck on finding a car that's right for you. If you decide to come here, make sure to ask for Alex. He's about as stand up as a dealership salesman can come. I will still recommend this shop to anyone looking for specifics. To me, this shop appears to only buy specific cars that are in high demand due to rarity, price, etc. so they might have what you're looking for. I should also add that even though they had some questionable ethics, this shop was the most honest dealership I've been to in the last 3-4 weeks and I've been inside 7 different shops across the Seattle area this month. P.s. I ended up buying a truck of Facebook marketplace. I went to this shop with the intention of buying the 4Runner, but was turned off by them asking $13,900 for a 4Runner without the factory lockers and with clutch issues. You can find the same 4Runner on Facebook marketplace for anywhere between $8,500-10k because nobody wants a 4x4 4Runner without the factory lockers.

From the moment I reached out by phone to inquire about a vehicle, Chanelle greeted us with such a…read morewarm, bubbly, and welcoming personality. She immediately made us feel comfortable and genuinely cared about helping us find the right car. As a mother herself, she understood the importance of choosing a safe and reliable vehicle for a growing family. She worked closely with us to make sure we stayed within our budget while also finding a car that I truly loved. Every single one of my non-negotiables was met, and I drove away with my dream car at the perfect time as we await the arrival of our little one. We're incredibly grateful to Chanelle and the entire team at Enterprise Car Sales for making this such a positive, stress-free experience. We will absolutely be back for future vehicle purchases and recommend them 100 times over to anyone in the market for a new car!

I just want to take a moment to recognize Larry Barich for being helpful, professional, and truly…read moreamazing to work with! He made the whole experience at Enterprise Car Sales, Seattle, so much easier and was always willing to answer questions and make sure everything was taken care of. You can really tell when someone genuinely cares about helping their customers. The experience has been nothing but positive and having someone like Larry Barich there makes such a big difference. I would recommend him and this dealership to anyone looking for a great experience! The Sales Mgr. was also very helpful, and the technicians did a fine job doing a final tune-up! With this Enterprise Car Sales office you can find a top-quality used vehicle.

I had been trying to sell a car on craigslist for weeks. I got a lot of calls, but no solid offers…read more I also had a lot of "no shows" that would agree to meet me to look at the car, then just never show up. I had used other "cash for cars" services in the past, and I needed to get rid of the car before I left for vacation so I called Paymax and they made me an offer right on the spot. They came, on time, picked it up and paid me for the car. Did I get as much as I was asking? No. But to not have to deal with the B.S. anymore was worth a few bucks, so I am a happy camper. If you need to sell a car, Paymax did me right, and I would recommend them to anyone.

I had been trying to sell my car for quite some time and Paymax Car Buyers helped me achieve that…read moregoal. I originally called them from Fresno, CA and the representative said his computer showed that they had zero coverage in Fresno. So I thought, oh well I guess I'll call Cash for Cars. Well, Cash for Cars was an UNPLEASANT experience. I told the rep for Cash for Cars that I wasn't sure how much I wanted to get out of my clunker. After I said this, the rep let out the hardest and longest sigh I have ever heard. I couldn't believe the terrible customer service. So, I hung up with them and got a call back from Ethan at Paymax Car Buyers. He then told me that their computer showed a glitch and they do in fact have coverage in Fresno. COOL! He gave me a quote slightly higher than Cash for Cars but just the money alone wasn't what made me sell to them. It was the awesome customer service. Ethan was so nice and so apologetic when he had to put me on hold for a few minutes (I really didn't mind about being on hold). If I ever need to sell a clunker again I will FOR SURE deal with Paymax Car Buyers again. I will also recommend this company to anyone looking to get cash for their clunker!!

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

I purchased a 2017 BMW X5 M from here. Six months later, I get a check engine light so I take it to…read moreBMW Northwest. Turns out the dealership cut corners by not replacing all eight spark plugs and ignition coils to save on costs which led to the vehicle having a drivetrain malfunction. Car needs an entire new engine and the extended warranty service (Prosidium) I purchased from them denied my repair claim. The dealership sold me the car with oversized rear tires which automatically voided the service contract before even driving off the lot!

Had bought a bad car that was going to get towed. I decided to cut my loses and give up the car. I…read morewas treated well, fast service, and got me out of paying if the car did get towed. I might butcher the name, but Demetri picked up the car for me with no issues. Also had great customer service from the guy at the front desk. Thanks guys you turns a bad day into a slightly better one.

The incredible service I just got from Mary's was perhaps the best retail experience of my life…read more Really. And I am 75. I needed a very hard to find hatchback window for my Toyota wagon, and there were only 4 in the country. And at the point where I had all but given up getting one because of the cost of shipping, Isaiah said on the phone Isaiah that they just got a whole hatchback in the day before. And he quoted a low price for it, $150. Overjoyed I went out to pick it up, planning to have a body shop install it with all its many electrical connections. Phil pulled the hatchback off the wrecked Toyota, and Isaiah said they would install it for me. I never asked! But he said that I would need to do the electrical myself, which involved a lot of time to remove so many plastic panels to get access. However between both Phil and Isaiah, they did the electrical connections too! I was dumbfounded with appreciation for what they did, service way way beyond the call. Call Mary's a Wreck, they are so legit. They are so "the best".

Overall great experience. Three years ago, we knew which Outback we wanted but Carter didn't have…read moreit in the color we wanted. They kindly directed us to another area dealer that had the exact car in stock (Carter didn't do exchanges with that particular dealership), so we bought it at the other dealer. We've been bringing it to Carter for service. The pricing has been fair and the communication is very good. We've stuck to the manufacturer-suggested services at the various intervals. Carter has offered additional services, but there has been no upselling pressure that you may find at other dealers. The original factory warranty is almost up, so I brought it in for scheduled oil change, etc., and two other possible warranty items. The original windshield wipers had started to streak; replaced under warranty as a covered wear item, no problem. And there was a small but annoying intermittent rattle somewhere on the driver's side. The technician took the complaint seriously and drove the car over rough streets until they heard the sound. Carter asked to keep the car another day because it was tough to isolate the source. They gave us a brand new Outback loaner (the new ones are very, very nice!). The technician found the rattle on the curtain air bag assembly and discovered some bolts had not been tightened to proper torque during assembly. Problem fixed! No charge. I'm really impressed by the whole experience. If I were a technician, I would hate to get a vague complaint like this. But Carter took it seriously and solved the problem. Good job!

They gladly sold me a car. My second service appointment was a huge disappointment. I communicated…read morewith Brian to set up my courtesy shuttle to get picked up at one, to which he never responded and an hour and a half later I was sitting waiting to be picked up. He sent me the text stating I would be picked up around 1pm at 11:17 am and I confirmed with the address at 11:31 am. I texted at 1:15 to check status. And at 1:23pm. Finally called. His excuse: he went to lunch and then never looked at my response. This after he said he was waiting for my response (which he walked back on after he checked his own system). And he then was busy so he didn't look. They'll never get my money again if their staff defends poor customer service practice and did literally zero service recovery when they dropped the ball. Owning a business myself, this is not how I want to treat my customers - newer or established.