First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

During what is an undoubtedly stressful time in the midst of transition, I wanted to make sure I…read moreexpressed how thankful I am to have worked with Rob at this particular Public Storage facility. I've lived in a lot of place and in a variety of states and I've never been so impressed by how efficient, mindful, kind and honest Rob was during my move in. Also, the facility is perfectly situated, clean and easy to get around, especially with the dollies readily available for use. Quite honestly, I barely got any sleep last night in anticipation of what I thought would be a stressful and annoying move-in. Too bad I lost all that sleep because on the contrary to what I expected, this was the easiest, most pain-free process ever and I couldn't be more pleased (and surprised!). 5 stars well-deserved. Thanks a million!!!

In all honesty, if I could give this place negative stars, I would. Our unit, which had absolutely…read moreZERO food items, has been ravaged with mouse activity. Mattress ruined, couch ruined, clothing ruined, furniture ruined, boxes ruined, etc. Mouse droppings are literally EVERYWHERE. On top of that, the elevator hardly works, and the climate control piece is a myth. Just yesterday it was well above 80 degrees inside the unit. This has just been a flat out traumatic experience and we're now forced to start from scratch with everything being ruined just before we move into a townhouse. Also, to top it off, vermin coverage is only a measly 200 dollars or less. So all in all, PLEASE STAY FAR AWAY FROM THIS PLACE.

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you…read morecan be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them.

This place is a circus…read more I waited in a dirty, empty reception area for 20 minutes before "Store Manager" Selam Giday walked through the front door carrying a plate of take out food, wearing yoga pants, no uniform or name tag, and angrily began to 'assist' me from behind the desk. Perhaps I interrupted her break? She seemed really irritated by the one question I asked in response to her asking me if I had any questions, rolling her eyes and mumbling under her breath openly throughout our entire interaction. In the middle of the process of me renting a storage space, she literally ran out of the store to yell at someone that she thought was about to park nearby. I thought about ducking out right then but honestly I was afraid she'd chase me down yelling too. Predictably, when the charges hit my card 2 days later it was a different price than I was quoted by Selam. I returned to the store with my contract and the paperwork printed and signed in that very location showing the discrepancy, only to be told by a large bearded kid behind the desk that he "was only a part-time employee" and that he "couldn't help me." Wild!

Horrible. Charged for insurance though I didn't want it. Raised rates from $132 to $173 after 5th…read moremonth (31%)! Said credit card expired and charged late fee though I didn't change anything and it worked fine when I paid online! No one ever answers the phone!!

Public Storage is well-known for its practice of attracting new customers with low introductory…read morerates, only to implement significant and persistent rent increases annually. Their strategy relies on the high cost and inconvenience of moving; they know that once the cost begins to squeeze your budget, relocating all of your belongings is a major barrier. The rate of their rental cost increase is alarming. My rent for a 10'x20' unit increased from $337/mo to a projected $722/mo in approximately 2.5 years--a 114% increase! However, I have been able to avoid the most recent rent hike, and it was surprisingly simple. I called their customer service line and calmly explained the situation. I pointed out the rates for an identical unit in my same building is available for less than half of what I was currenlty being charged. I also mentioned the more competitive rates of the nearby storage facilities. I didn't have to get upset or even threaten to leave. The mere act of calling and presenting the facts was enough. The customer service rep was courtious and gave me a six-month reprieve from the rental increase. Storage units are a necessary part of life for many people. I hope this helps if you find yourself in a similar situation.

I was in the U-Store at 5829 Seminary rd in Falls Church,Virginia yesterday. I was with a friend…read morewho was looking to rent a unit. Upon arriving there was a person ahead of us. So we had to wait a bit. We sat in the rented Uhaul waiting for about ten minutes. When we went back into the store front the lady at the desk proceeded to show us the unit that was available. As we went through the side door and proceeded to walk, with her leading the way, she suddenly started putting down the company because, apparently yesterday was the first day the company was switching to "no cash transactions". She was very angry and threw her hands up and said mean things about the company. Neither of us said I'd a word during her rant. But, then she looked at me and realized that I was wearing a mask. OMG!! She lost it. "What you got that mask on for", she asked. I replied, "to protect myself". Well she didn't like that answer and she started ranting on in a very aggressive and threatening manner about what my beliefs were. She said that I believe all the those bitches and MF's in the White House. She went on to call the names of, Nancy Palosi and president Biden and referred to all those white devils in congress feed us all the lies about Covid. She went on to exclaim how stupid I was for believing that shit. Those are her words not mine. She literally attacked me for m beliefs. She ranted with such aggressiveness that both of us were speechless. She used so much foul language. It was beyond unprofessional. It was worthy of a street fight. She did not stop with the insults until she opened the unit to show us what it looked like. Needless to say we did not rent a unit there. We went to another company all together. I would never recommend anyone going there. In fact, I can't imagine why she would have a position dealing with the public period. It was a very horrible experience. I'll definitely be spreading the word to all that will listen.

From the owner: The U-Store Self Storage in Falls Church, Virginia, is conveniently located on Seminary Road, near…read morethe intersection of Route 7 and Carlin Springs Road (Food Star Supermarket and McDonalds). The Falls Church U-Store serves the surrounding communities of Arlington and Fairfax including, Seven Corners, Bailey's Crossroads, Lake Barcroft, Glencarlyn, Alexandria, Annandale and more. We have a computer controlled gate, surveillance cameras, and affordable tenant insurance. If you're looking for storage experts, you can stop your search here! The U-Store brand has more than 35 years of experience in the industry.

Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

Helping someone get organized with their storage unit. Elevator is out of service for well over 2…read moremonths. How are people supposed to get heavier items upstairs without the elevator and without the dolleys? I suppose by manually carrying them up the staircase!!?? Competitive intro prices, but elevator does not work and there is only one.

Weeks since elevator worked and service is not called or scheduled . No one knows anything. Unable…read moreto get a refund. Don't bother.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!

Monique is a gem. Very professiona, always has a big smile, and thanks you for being a customer. If…read moreyou're looking for storage options in the DMV area, check out this location and sign up, Monique will take care of you!

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.