The Manager is very helpful and friendly. She is quick and resourceful in responding to my change…read morerequest. I really like this storage's customer services.

In all honesty, if I could give this place negative stars, I would. Our unit, which had absolutely…read moreZERO food items, has been ravaged with mouse activity. Mattress ruined, couch ruined, clothing ruined, furniture ruined, boxes ruined, etc. Mouse droppings are literally EVERYWHERE. On top of that, the elevator hardly works, and the climate control piece is a myth. Just yesterday it was well above 80 degrees inside the unit. This has just been a flat out traumatic experience and we're now forced to start from scratch with everything being ruined just before we move into a townhouse. Also, to top it off, vermin coverage is only a measly 200 dollars or less. So all in all, PLEASE STAY FAR AWAY FROM THIS PLACE.

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you…read morecan be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them.

This place is a circus…read more I waited in a dirty, empty reception area for 20 minutes before "Store Manager" Selam Giday walked through the front door carrying a plate of take out food, wearing yoga pants, no uniform or name tag, and angrily began to 'assist' me from behind the desk. Perhaps I interrupted her break? She seemed really irritated by the one question I asked in response to her asking me if I had any questions, rolling her eyes and mumbling under her breath openly throughout our entire interaction. In the middle of the process of me renting a storage space, she literally ran out of the store to yell at someone that she thought was about to park nearby. I thought about ducking out right then but honestly I was afraid she'd chase me down yelling too. Predictably, when the charges hit my card 2 days later it was a different price than I was quoted by Selam. I returned to the store with my contract and the paperwork printed and signed in that very location showing the discrepancy, only to be told by a large bearded kid behind the desk that he "was only a part-time employee" and that he "couldn't help me." Wild!

Horrible. Charged for insurance though I didn't want it. Raised rates from $132 to $173 after 5th…read moremonth (31%)! Said credit card expired and charged late fee though I didn't change anything and it worked fine when I paid online! No one ever answers the phone!!

Public Storage is well-known for its practice of attracting new customers with low introductory…read morerates, only to implement significant and persistent rent increases annually. Their strategy relies on the high cost and inconvenience of moving; they know that once the cost begins to squeeze your budget, relocating all of your belongings is a major barrier. The rate of their rental cost increase is alarming. My rent for a 10'x20' unit increased from $337/mo to a projected $722/mo in approximately 2.5 years--a 114% increase! However, I have been able to avoid the most recent rent hike, and it was surprisingly simple. I called their customer service line and calmly explained the situation. I pointed out the rates for an identical unit in my same building is available for less than half of what I was currenlty being charged. I also mentioned the more competitive rates of the nearby storage facilities. I didn't have to get upset or even threaten to leave. The mere act of calling and presenting the facts was enough. The customer service rep was courtious and gave me a six-month reprieve from the rental increase. Storage units are a necessary part of life for many people. I hope this helps if you find yourself in a similar situation.

I was in the U-Store at 5829 Seminary rd in Falls Church,Virginia yesterday. I was with a friend…read morewho was looking to rent a unit. Upon arriving there was a person ahead of us. So we had to wait a bit. We sat in the rented Uhaul waiting for about ten minutes. When we went back into the store front the lady at the desk proceeded to show us the unit that was available. As we went through the side door and proceeded to walk, with her leading the way, she suddenly started putting down the company because, apparently yesterday was the first day the company was switching to "no cash transactions". She was very angry and threw her hands up and said mean things about the company. Neither of us said I'd a word during her rant. But, then she looked at me and realized that I was wearing a mask. OMG!! She lost it. "What you got that mask on for", she asked. I replied, "to protect myself". Well she didn't like that answer and she started ranting on in a very aggressive and threatening manner about what my beliefs were. She said that I believe all the those bitches and MF's in the White House. She went on to call the names of, Nancy Palosi and president Biden and referred to all those white devils in congress feed us all the lies about Covid. She went on to exclaim how stupid I was for believing that shit. Those are her words not mine. She literally attacked me for m beliefs. She ranted with such aggressiveness that both of us were speechless. She used so much foul language. It was beyond unprofessional. It was worthy of a street fight. She did not stop with the insults until she opened the unit to show us what it looked like. Needless to say we did not rent a unit there. We went to another company all together. I would never recommend anyone going there. In fact, I can't imagine why she would have a position dealing with the public period. It was a very horrible experience. I'll definitely be spreading the word to all that will listen.

From the owner: The U-Store Self Storage in Falls Church, Virginia, is conveniently located on Seminary Road, near…read morethe intersection of Route 7 and Carlin Springs Road (Food Star Supermarket and McDonalds). The Falls Church U-Store serves the surrounding communities of Arlington and Fairfax including, Seven Corners, Bailey's Crossroads, Lake Barcroft, Glencarlyn, Alexandria, Annandale and more. We have a computer controlled gate, surveillance cameras, and affordable tenant insurance. If you're looking for storage experts, you can stop your search here! The U-Store brand has more than 35 years of experience in the industry.

Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

Helping someone get organized with their storage unit. Elevator is out of service for well over 2…read moremonths. How are people supposed to get heavier items upstairs without the elevator and without the dolleys? I suppose by manually carrying them up the staircase!!?? Competitive intro prices, but elevator does not work and there is only one.

Weeks since elevator worked and service is not called or scheduled . No one knows anything. Unable…read moreto get a refund. Don't bother.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

I went in on Friday July 26, 2019 and rented a 10X10 space and Denielle and Niki were so helpful…read more The facility was very clean and well organized. They walked me though the process and made things so easy. The next day I needed to modify my contract and they worked with me, even helping me move into a new unit, and made the change to the contract so easy. I was out of the old unit and into a new one in record time! Kudos to both employees. These two employee work at the ExtraSpace Office on 10th street in Arlington, VA. Thanks so much to these employees again!!

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!