Dreadful experience after used Macbook turned out to be defective. After returning item to them, they pretty much ignored my refund requests until Ebay stepped in and forced the refund. SellYourMac.com may appear good on paper, but they are the true FAKE NEWS!! read more

I was having issues with my iPhone display (basically, it went black with blue lines). After going to my cell phone provider and the apple store - I was told that my only option was to get a new phone. I really didn't want to purchase one since my contract is soon up and I was wanting to switch companies. I decided to try sell your mac (http://sellyourmac.com) to give it one last shot. I was so happy to find out that the display was something they could replace for my 4s and for a reasonable price! On top of that they had me in and out within the hour. While I was waiting, I was looking at some of the items they had for sale and was excited to see they had such great pricing. Also, I found to that all the staff that I encountered where super helpful and friendly. Sell Your Mac will not only be the first place that I go, but the only place. read more

Submitted my claim with pics and a serial # as requested, got a confirmed quote. Got a prepaid label and after the machine was received, got email confirmation that they were checking out the system. I sold a Mac Mini that had a failed hard drive -- I knew that I could have just replaced the hard drive but I didn't bother with it -- in any case, SellYourMac received my machine and upped my quote given that it was in fine working condition after the hard drive was replaced (instead of being just a brick in a very nice mini tower). After they confirmed this, they paid me within the day through Paypal. Easy process, clear communication, quick payment via Paypal. Would sell to them again. read more

The customer service is exceptional and price incredibly fair. My computer was serviced for faaaaaar less than I could have imagined. The staff explained the problem to me in a language I could understand - I'm not a tech person. I left feeling happy, satisfied and relieved with my computer in hand. Who can function without a computer these days??? I would recommend SYM to anyone. read more

I had an old iPhone and Macbook Pro that I wanted to recycle. Sellyourmac.com bought them from me. I was surprised they had any cash value, and although it wasn't much, it was nice to know they were getting refurbished. Once I submitted the product info, photos, and serial numbers, they sent shipping labels. They received and tested the products within a week, updating me via email every step of the way. I had a check in my mailbox in two weeks. They have great customer service! read more

They must have no training in customer service. No one I talked with seemed to care or wanted to help. I would never use this service. If rudeness if what you crave, by all means use them. read more

A couple of years ago I sold an old iMac to these guys. It was so easy and quick that I just sold them an old Macbook Air because I wanted to get a refurbished Macbook. Really easy to fill out the information on their website and get a quote by email. They sent a free Fedex mailing lable by email, with clear instructions. I took the laptop to Fedex and got a laptop mailing box, and off it went. I have gotten the check for the full amount from Sell Your Mac, and will cash it tomorrow. I don't have to buy a new mac from Apple to sell an old mac. I now keep my Mac original box so I can easily send them when its time to upgrade. Super easy and quick, and they've been in business for years, so they are reliable. read more

I was so pleased to find out these folks were less than a minute away from where I was working in NE Cinci. I was in the market for a MacBook upgrade; and after creating a short list on eBay, I went right over to the store to check them out. Charlie was very happy to bring my choices out to the front counter to play with, and I really appreciate being able to "try before I buy". Most of the models had some scuffs, scratches and dings. But SYM is spot-on accurate in their descriptions, and I ended up with a great deal on a 2011 15" MacBook Pro. Upgraded to Mavericks as soon as I got home, and it is perfect so far. My hat is off to these guys for speedy, friendly, and competent service! Anyone I know who is looking for a great deal on a used Mac, I'm sending them your way. Thanks guys!! read more

I was looking to sell my ~4 year old Macbook, so I compared prices at Gazelle, Apple, Amazon and SellYourMac. This one offered me the best price (by a pretty good margin), so I went with them. It was pretty easy, but they didn't send me a pre-printed label or box like other companies usually do, which was a little annoying since I didn't have easy access to a printer. After a couple days, they did email me and ask if I wanted them to mail me that, but I had already printed out a label by that point, so I don't know if they would have charged me a fee for that or not. After I mailed the laptop, it took about a week for them to email me and say they received it, and another day for them to verify it and send me the money. The payment was issued through PayPal with no fees. Overall, it was a relatively quick and easy experience, plus I got more money than I would've from the bigger name companies, so I'm happy! I'll definitely be back next time I have a device to sell read more

Great prices, knowledgeable and helpful staff, on-time delivery! Overall, excellent experience and I'll definitely be buying my Apple products from SYM in the future! read more

I sold my 2010 Mac Pro and these guys were great! There was an issue with the device getting damaged through shipping and they handled it very quickly. They followed their timetables perfectly and always responded quickly to any questions. I would definitely do business with them again and would recommend them to anyone who is looking to sell their Apple products. read more

These folks are incredibly helpful! No question or need is too small! Their products have really been great for our needs!

I had a very old Mac Book and felt they offered me a decent price for it which I accepted. Things went a little off with a paperwork error on their part but customer service did a great job in correcting it and in their response. I will definitely work with them again. read more

My 2012 Macbook Air would not give me my login screen so I brought it in & they fixed it in about 15 min. at a very reasonable cost. I was back up & running in no time & their service was excellent & the sales people were all very helpful & polite! I would recommend them to anyone who has an issue as it was quicker than going to the mall & waiting for someone at the apple store to help you. read more

I used sellyourmac.com to sell my iPhone. I sent photos and a description of an iPhone in near perfect condition, and they sent a quote. I accepted the quote, and they sent me mailing labels.. I took the phone, in its original box, to a professional shipping service, who packed it and sent it. Sellyourmac.com next contacted me to say that my iPhone was not in the condition I described ("The screen is slightly discolored, there is scratching on the back and side/front silver bezel, the phone itself is physically bulging, and finally, the camera does not work. Also, the charger cord was frayed and therefore discarded) and that they were reducing my quote by $40. I knew that their description did not match my iPhone so I wrote to them to tell them so. They wrote back to say "It is immediately obvious that the battery has expanded. I have attached several photos for your review. The entire casing has been pushed open, this is causing the other issues." This was a different description than the damage they first described. I emailed to say that I was beginning to think this was a scam and perhaps they should just send me my iPhone back. They wrote back to say, "As I understand this was not an issue when you had the phone and you do not believe it happened in shipping (or has happened at all), I will go ahead with your your payment. Please understand that the phone is in fact more or less a paper weight now, so you would not be happy to receive the item back (though it would prove that is has expanded and is in fact broken)." I did get the check for the original amount. read more

Selling my used MacBook Pro was a painless and simple procedure. I described my laptop and its condition and received a conditional price from SYM, which I believe was a fair price. After sending pictures of my computer, the original quote was further confirmed. Using the prepaid shipping label, I sent my MacBook off SYM, In one week and four days, with an intervening three-day weekend, I had check in hand. I will use these people again! read more

Excellent service. Time efficient, good price (groupon) and my iphone replaced glass is perfect.

Sellyourmac.com was up front, honest and easy to deal with all along during the process of selling my 15 inch Macbook pro. Payment was prompt once they had received the macbook and had a chance to test & inspect it. They honored their quote in full. read more

Great service. Just bought my second computer from them... can't wait 'til it arrives. Always a pleasure. Knowledgeable staff and prompt shipping. I recommend them. read more

Excellent customer service! Quick to respond to my questions, more than fair in their quote, and processed my selling of my macbook very quickly! Would recommend to anyone wanting to sell their mac! Thanks! :) read more

I bought a Macbook from SYM. I was very impressed with the number of options, the explaination in the different prices, and ultimatly a great deal on a laptop. SYM is a great place for anyone wanting quality products without the retail price. I will continue to use SYM in the future. read more

This company is a fantastic resource for those of us who upgrade our iOS and MacOS devices every year or two. They are fast, no-hassle and offer a very fair price and save the headaches involved with trying to sell your old device on any of the auction sites. I've probably used them close to ten times over the last three years and every transactions has been completely easy and painless. read more

Great experience! They let me in right as they were locking up. Very nice employees! Everything was what they said!