Leaving 5 Stars for Alex in the Service Department customer service. Got an oil change and the car was delivered with grease on my drivers seat and interior door panel. Alex handled it professionally and I left with a clean car. read more

We recently had some major repairs done on our Silverado truck and Todd Kalmen, our service representative, went above and beyond to help us with warranty coverage. His personalized service keeps us coming back to Selman Chevrolet. read more

Buying a car has never been an experience I look forward to. We visited Selman Chevrolet and found a used truck. We worked with George Barreiro. There was no back and forth. He was straight forward and no heavy sales pitch. The nice part was we were given ample time to ourselves to discuss if this purchase was right for us. There was no rushing or pushing. No hidden fees. We were treated fairly and with respect. Any additional options were openly discussed by finance dept. If you're looking for a straight forward buying experience ask for George. read more

I just bought a Bolt EUV LT from them at MSRP without any markups or accessories charge. Other dealers were charging up to 10k in markups and accessories charges! So great on you guys at Selman Chevrolet. Thanks especially to Jason there who stayed late past his work hours to wait for me to get there to buy the Bolt. He helped me and kept in contact with me through the whole way until one became available because an order fell through. Definitely would recommend Selman. read more

Bought a new Bolt for less than a month at this dealership. When I unplugged the level 2 charger as alarm was set, the alarm went off. Technician couldn't find any error message from car. Then they did not repair anything. Here is my comment about this dealership, Pros - more discountedgggyy price if not buying any extra plan. Cons - unpleasant purchase experience, the white old manager was intentionally ignoring. Repair took longer time than others. Very costly extended warranty and extra protection plan. Service department is not professional. read more

Selman Service department: website notes - 1) if the online appointment setting doesn't work take it down. Made an appointment for Saturday at 8am, I arrived and my appointment was not in the system, it was explained "online appointments never work" 2) might be worth noting on your website that only oil changes are available on Saturdays, I was there for another service and was only advised when I arrived that I could leave my sons car and they would try and get to it on Monday. The attendant checking in customers was rude and rolled her eye more than once. I bought my 1st truck from selman in 1996, customer service used to be great, what happened? read more

I dropped off my 2024 Silverado for an oil change and some rattling noise coming from under the truck. I spoke to Ramon Gonzalez who had my Oil change complete quickly. He had the noise checked out with me and a manager named Chad ( not sure if I have the correct name) who checked and located the noise which was determined to be no concern. I really appreciate Ramon Gonzalez professionalism and customer service. Selman Chevrolet is very fortunate to have Ramon working at Selman and providing excellent service. I appreciate the attention he gave me and didn't just brush me off. Thank you Ramon Gonzalez. If I could give you a pay raise I would, because you deserve it. Thank you Sir Anthony Gonzales 951-258-7881 read more

Tried to find out info about buying my truck at lease end. Talked to salesman Joe who told me to call General Motors. I wanted to bring it to dealer but he then told me they charge $500 "convenience fee". I don't remember seeing anything like that in the contract btw. So I call back and speak to Lou the "sales" general manager who repeated claim there is a dealer fee for "processing". I told him I didn't believe that was legal. He then responded that they don't HAVE to do it. Even though GM told me specifically that the dealer is best equipped to handle the purchase. Eventually the GM OF SALES hung up on me. When I refused to go away. Apparently once they have your money they don't care about how they treat people. I get it. The purchase process cost them time and they probably don't gain anything. Well they certainly lost something. I am NEVER going here again. There are a lot of Chevy dealers. I'd suggest going to a DIFFERENT one. Ps, Lou check out the photo. GM says the dealer is "best equipped" to handle the purchase. I'm no lawyer but I'd guess you ARE required to handle this process. Pss, I wonder how many customers actually paid a dealer fee for this? read more

What an unfriendly place to go! Not only that, but very unaware of their own products. My simple need of a replacement key had them repeating sending me from parts to service, and no one was at all interested in helping me accomplish my simple request. I ended up walking away to go to a much more friendly and helpful dealership. read more

Just a shout out to Alex in the service department who went above and beyond for me. My check engine light went on so I brought it into Selman. The turbo had gone out and thankfully my car was under warranty. But since the part wasn't in stock he offered me a rental car at no cost to me. Then he noticed another item that needed to be fixed which was also under warranty. I appreciated his thoroughness and honesty with my car. Alex is one of the best service managers I have ever worked with. read more

I have purchase/financed 3 cars since the pandemic started & Selman Chevrolet was the only dealer I worked with that didn't try to sell me a $2,000 low jack or charge any other fee for add-ons I didn't want. My visit to Selman was the fastest & least stressful car buying experience I've ever had. I financed & traded in a vehicle and was out the door faster than when I've made cash purchases at other dealers. Tommy helped me the most but everyone, even the finance person, was very nice & made the car buying experience easy and most importantly, quick. read more

Trash service!! Brought my car in for a tuneup and have them check the brakes. they never checked the brakes and I don't even thing they pop the hood open and now I have to go somewhere else and get the brakes done read more

Shout out to Alex, our service advisor! He got our charger replaced/repaired and gave us timely updates. He was so professional and friendly. Really glad we took our Volt to Alex at Selman!! read more

George was great through our truck purchase. If Wayne Townsend does your contract however, make sure you pay attention to his warranty pitch. He will get it down to a pretty number for you then play some smoke and mirrors games with his fancy desktop screen and tada, you signed for a total that was 1500$ over your agreed upon amount. Watch out for his selective wording of "it's included in the payment" but never really references the total amount he's trying to sell you, rather hiding it by redirecting attention to other things. Glad to see the good old days of shady car dealership employees are alive and well. Plenty of other dealerships out there. read more

Customer service is horrible. Service representative does not return phone calls. Highly recommend going elsewhere

Dropped my car off on Saturday morning without an appt. I was understanding that it was busy and they may not get to it the same day and willing to take the car home with me to make an appt. The guy that helped me said they would get to it and at least let me know what was going on with it the same day. Never called me so on Monday I called and spoke with someone at 8am to know what was going on. No call back so I called again in the afternoon. No call back so I go physically. Finally I find out the car will be ready tomorrow. When I get home I have a message from the same guy saying the car is ready. I get back to the place and see my rep who seems to be ignoring me so I see cashier. Car is not under my name. Go back to rep who tells me the name. I get paper to give to someone to get my car but no one is available. The only positive is the lady who found me wandering around looking for my car to help me. That's why this review has two stars. I wrote and reread this entire review after she radioed asking someone to get the car. I am still waiting for my car. Edit: I took the car in for two reasons 1. to fix a driving issue and 2. To have something installed on the car that the manufacturer didn't. Only one of the two was done. read more

Summary: dishonest bait and switch! I was referred here for a car by the Costco Auto Sales Program. I was looking for a Certified Pre Owned (CPO) vehicle in a particular trim, or at minimum with certain specific options. I was given the names of two sales associates, one of which was Jason Holley, who I dealt with. I received an email from Jason the next day, who asked what vehicle make, model, options and color I was looking for. After a few emails, he found me one I was interested in. He sent me a link to the vehicle and I made an appointment yesterday evening to see it. That day, I noticed that the link to the vehicle he sent me no longer took me to the specific car, but to the inventory page with similar models in stock. I had taken screenshots of the vehicle I was interested in and noticed that it wasn't listed anymore. I was a little bit concerned, but since I made an appointment to see it, I considered the possibility that they might taken the listing down because they were confident in making the sale. Nevertheless, I've had typical poor experiences with dealerships, so my guard was up. About an hour before my appointment, he emailed me stating that he would be unable to make the appointment for personal reasons, and referred me to his partner Felix. I called Felix to let him know I was coming, in and Felix assured me that the car I wanted was parked right in front, ready for me to see it. When I got there and met Felix, he unlocked the car and I sat inside it. I looked around at the interior and immediately realized that it was NOT the car I was interested in. The mileage was higher and it did not have the options I wanted. I told Felix that it was not the same car and he insisted that it was, so I showed him the screenshots on my phone and reaffirmed that it was not the same car. He looked at an inventory number and went back to his office to look it up. After a moment he came back, apologized and said that they did not have the car I wanted in their inventory. No other explanation was given. He said he didn't know anything more because I was working with Jason, who was conveniently unavailable. Felix asked if I wanted to take that one for a test drive since I was there. I refused and walked out. Typical bait and switch. They didn't have the car I wanted and tried to deceive me and sell me a different car that didn't have the options I wanted. Selman Chevrolet, you didn't just lose one customer last night, you just might have lost all my friends and family as well, and maybe the people on social media forewarned by my review. read more

Shout out to Jason Holley! Love my 2024 Camaro 2SS1LE. Jason is the nicest and down to earth salesman I've ever met. While every Cheverolet dealer gave me the run around Jason never pushed or ignored my needs. Selman staff have been exceptional. Jason made the impossible happen. I've waited a year to purchase a car on various wait lists. Jason offered to build my car to order and when Cheverolet stopped taking customized orders as the UAW strikes happened, he managed to track down a Camaro for me to my liking and specifications. One month after wanting a Camaro it's here and I love it! Thanks Selman and thanks Jason!!! read more

Selman Chevrolet - Auto Repair Near Me - Orange, California

They still suck big time. I change my car/truck very frequently, so I had few more Chevy vehicles I leased past few years, Premier Chevy in Buena Park was the best, Connell Chevy and Simpson Chevy in Irvine was good too. I heard horror stories from this dealership few times past few years, so I guess it's not just me. By the way, to clarify my old review. I scheduled an appointment before I went to the dealership and I clearly stated that I will lease a new vehicle at the very moment. The reason I didn't go to my original Chevy dealer that I leased the vehicle was because I moved from Texas and there's no way I'm driving for 3 days and fly back just do a lease return. Anyways, go somewhere else. read more

I would of given this place Zero stars if at all possible, one star was the only choice. Now, not that this place is really a bad place to do business, but there is one person who is very underserving of any credit, and thats the Sales Manager "LARRY BEAVERS". I had a disagreement with the sales person on an item on the contract and we couldn't get around it. He then proceeded to go get the sales manager, LARRY BEAVERS. As they were walking back to the office I was in, I could see that he was not happy that I had questions. He walked in with a very aggressive tone and I could see that he was aggravated that I was not agreeable to some things. His answers were short and hostile and demonstrated a "DMV ATTITUDE" were " you need us, we don't need you" type personality. It was "take it, or leave it, I don't care otherwise because someone else will buy it later". Absolutely no tact whatsoever or care to do so. He forgets that the days of "shooting fish in a barrel" will not last forever. He would be better for now, picking parts in a backroom by himself, where the parts don't ask questions he doesn't want to answer. read more

George was so helpful with our initial trip to Selman Chevrolet. My husband and I were considering the Tahoe or the Suburban for our growing family. With George's help, we were able to select a Suburban for our next family's car. Thank you George for all of your help. read more

I dropped off my car Friday Oct 18 because my car wasn't charging, my engine light was on, I needed 4 new tires, and an alignment. This was the 3rd time my car was having charging issues that I've had repaired. They weren't able to work on it until Monday because the Volt specialist was not there. On Monday at 9:24am, I received a call from Michael A. saying in order to fully check the car charging issue, they would need to replace my charging receptacle for over $700. I said I couldn't afford that and he said he'd still work on the tires. At 9:39am, I called back to cancel the tires because I was quoted elsewhere for $500 instead of the $1,000 through Chevy. The receptionist sent me to his number, but his mailbox was full. So I called back again at 9:40am and the receptionist sent me to the service department where I spoke to a girl who said Mike couldn't come to the phone because he was with another customer and she'd leave my number for him to call back. He never called me back. At 10:03am, I called again, was transferred to service, and I told her I needed to talk to him right away to not start the tires. She went to get him and instead of a "hello" or "how can I help you", I was immediately greeted by him with "Austin, it's too late. It's already almost done. It's like returning a steak dinner after you've eaten it." So I told him I tried to call several times and he continued saying it was too late. He then told me "I can give you a $100 mail in rebate if THAT would make you happy." Just wanting to be done and get my car back, I said fine, call me when it was done. I didn't receive a call until 1:38pm saying it was finally able to be picked up, 4 hours after he said it was already almost done and too late to tell him not to do the work. I wasn't able to come by anymore, so I went by Tuesday. When I got there and spoke with him and reminded him he told me he'd give me a rebate, he went over the sections I would need to fill out by myself and after showing me, said "You get that? Don't mess it up, it probably will be." I had the absolute worst experience with Selman Chevrolet and Michael A. I was overcharged, left with a vehicle that I can no longer charge when I've already come in multiple times for these issues, and was treated horribly. I will not be returning again. read more

Selman Chevrolet - Call history from my Selman Chevy experience - Auto Repair Near Me - Orange, California

Had my 2017 Suburban serviced at Selman. Todd and Service Manager Rick handled everything great responded quickly to my questions and completed everything as expected. Been taking vehicles to Todd for over 15 years and he is always great to work with and makes sure I am satisfied. read more

Bought a Chevy Bolt EUV Premium from Selman. As of writing this review, the supply of this larger EV model are constrained, with multiple nearby dealers charging a $2k-$4k "market adjustment" markups. Selman sold me the vehicle at MSRP/sticker without any hidden fees, without any surprise $7k "protection packages" or other tricks/bait and switch tactics. They were honest and transparent in their pricing and quick to respond to texts and calls. It was a new vehicle ordered by a customer that fell through, and was in stock on their lot. I got lucky with timing, but the salesperson, management, and finance team were friendly, professional, and efficient. I completed the entire transaction, including test drive, financing, and paperwork in an hour flat. After visiting other local used dealers using shady tactics, it was a relief to find a dealer that acts with integrity and treats its customers well. Actually bought my first car here in 05, and here we are 17-18 years later, back at this same family own and run business. Thanks Selman! read more

Called to speak w/a service advisor to have some potential work done . The receptionist answers the phone laughing , hung up on me accidentally. I called back , she's still laughing, then passed me to a device desk. That rep. starts talking to someone else as I'm conveying what I'm calling about, then throws me on hold. If this is the type of attention & professionalism that's given , I sure don't feel comfortable them working on my truck. Management obviously doesn't care much about their customer facing or reputation. I'm sure my money will be spent well at another dealer. read more

Incompetent. Parts told me they had replacement tire for Corvette in stock and made appointment with service dept. Service calls later to say they don't know who I spoke to, and tire is not in stock. Can not recommend. read more

Your average used car dealership. We had a perfectly pleasant experience buying a used Bolt as an extra car and were quite happy with the price, purchase process, lack of high-pressure sales tactics, etc. When we got the car home, it sat for a few days, then we noticed that a small plastic piece on the driver's side mirror had a crack that had been poorly repaired with something soft and sticky like wax. They had forgotten to give us the extra key to the car, so I drove it back and showed them the cracked piece. The person with whom I spoke repeatedly suggested that we were the ones who broke the mirror because there was no way anyone could have missed it. Needless to say, they declined to repair it. Now, I wasn't really expecting them to repair it and would have been fine if they just said, unfortunately you signed the "As Is" warranty, and we just can't do it. That would have been my own fault for not checking the car over more carefully. But it was pretty offensive to have them suggest that my husband and I are liars who would try to cheat a hapless used car dealership out of the price of repairing a simple plastic part. It's a short-sighted business practice. If they had paid even an iota of attention, they would have noticed that I was looking at the EV Blazers while I was waiting because we need to replace our Tesla. Given how much we and all of our neighbors love the Bolt, we're starting to test drive Blazers this week, but definitely not with this dealership. read more

basically was told to pound sand. wanted to make an appointment regarding warranty service because of some transmission issues. was told there would be a $195 diagnostic fee and the vehicle would need to be kept for a week. How is that? there is a fee for warranty work? she then stated I could take the vehicle else where if I liked. if you don't buy your car from them apparently you are black listed from customer service. read more

Not willing to assist repeated customers, never call back and rude management. Selman sold me a lemon few years back and GM has agreed to Repurchase it. This was after taking it to Selmans service department for all the issues. Selman gave 0 assists on during the repurchase process. I had to reach out to another Chevy dealer to get information regarding the buy back program. Now I'm trying to get a reimbursement on my Extended warranty and gap and they don't return call. I've been trying over 1 month to reach someone. When I finally got through, I voice my frustration with the manger. He stated "it is what it is" and threaten that Selman will no longer assist me. After stating that he hung up. I highly recommend going to another dealer for you Vehicle purchase. read more

Let me start by saying my family has lived in the area for almost 30 years and my parents bought all of their cars here at Selman. They are a great dealership. But this review isn't for a car sale or service visit, it is for appreciation and gratitude for their generosity and helpfulness towards me today. Today I was at rite aid across the street filling up my water jugs at the water station right in front of the store/parking lot. I was with my two toddlers and my dog in 100 degree heat (thinking it was just going to be a quick visit to get water). Long story short, my doors were locked and I went to move the water jug to the other side of the car and accidentally shut my door forgetting the car was previously locked and I locked my keys in the car, (with it on, thankfully, and the AC was on) with my kids and my dog in the car. And we don't own a spare key (yeah.. I know!) My first thought was OMG I need to call my husband and he's going to have to break a window. But then I saw Selman was across the street and hoped that they would have some sort of tool to open my car since it's a Chevy. I called and was immediately assisted on the phone, transferred to the service department. I told them my kids were in the car and i couldn't get in. They had a new key cut for me and dropped off (in 10 minutes) by a wonderful guy who passed no judgement and was just completely helpful. Thank you SO much Selman. You saved the day and did it faster than I could've imagined. I am so thankful for you guys. Thank you thank you thank you! read more

I just got my new 2023 Silverado from Selman Chevrolet, My salesman George Barreiro and Finance Manager Mori Mousall did a Great job for me through the purchase and recommend them highly! I only gave a 4 star rating because the truck was not delivered to me in the condition I was used to by other dealers. I did go back and talk to the Sales manager and they cleaned up the rest that was needed to make me happy!! Robert S read more

Ironically I had a 2018 Traverse and 2022 Trailblazer that was 2 little fender benders in a span of a couple months. Jin on the Collision side kept me well informed on everything, we 1st got the Trailblazer fixed which was rear ended, due to the supply chain parts where delayed but I was posted up every week ( very professional) when that was done I brought the Traverse in to fix a damaged hood and a transmission issue . Again Jin kept me posted and along with Mike in Service got in some in a timely matter . Both cars look beautiful and the Traverse runs great . Highly recommend Selman for all work done on your vehicle needs . Again thanks Jin & Mike also Jason Holley on the sales side who also got things rolling in a timely matter read more

My car buying experience with Selman Chevrolet has been the best experience ever today. I ordered the car in mid-April and finally picked it up today. Tommy was very responsive and informative on keeping me updated with the progress. When I came in today to pick it up, it was so efficient and such an easy process. Gus, in finance, also provided great customer service and was very knowledgeable in the products available. I cannot thank them enough for their excellent customer service! No extra fees and no haggling needed! I highly recommend this dealership! read more

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I brought my truck in for an oil change and tire rotation last week. I've been bringing my truck here since i bought it in 2016. The service has usually been done to my satisfactory. Last week as they drove my truck up I noticed that my truck was now making a clicking noise. As I walked up I noticed that one of the center caps to the rim was missing two of the dummy screws. I asked the service guy about the missing screws. He went and brought the service manager out along with the service rep I was dealing with. I said, how could the person put the center cap back on without the two screws and just tossing the two nuts and washers inside the center cap. I probably wouldn't have noticed it but the clicking noise made me look. The service manager took my truck back and later returned with it minus the center cap. He said that they lost the two screws and would have to order two new screws. I was ok with it but upset knowing that I would have to come back and take time off of work to get it installed. That night I was leaving town to Arizona and I quickly noticed that my truck drove horribly due to the front wheels not being balanced. Yesterday, I called my service rep and inquired about the center cap and to let him know that my truck was driving horribly. I asked him if they balanced the tires when they rotated them. The service rep replied that they didn't balance the tires unless it was requested. I replied, wouldn't it be common sense to check the balance of the tires or to notify the customer about the extra service while the customer asked to rotate the tires? The two seem to go hand in hand. I was told to bring it back so he could take a look at it. My point is, my truck was already on the rack and could have been taken care of and now it would go back on the rack along with the added labor fees. It seems like the service reps always call when they want to sell you filters for the cab, engine or everything else. Now, I need to take my truck elsewhere to get it fixed and pay extra. This is my last time taking my truck to Selman Chevrolet. I think it should have been brought to my attention that the wheels needing to be balanced was a separate service. read more

I purchased my 2019 Chevy Bolt from this dealership. I have nothing but praise for this dealership from the sale of the vehicle, after sale service, and maintenance services. Every step of the way, they have been professional, informative, reliable, and courteous. My service advisor, Todd Kalmen, was exceptional. He explained to me what services were needed upfront and no surprises. If there was something that was needed after the car was in service. He contacted and discussed what additional work was needed. Always honest, informative, and reliable. Their service appointment portal was easy to navigate. Or if you prefer, you can call them for an appointment. Easy and no hassle. I want to praise Ed Martell for his help with additional documentation from General Motors. He was efficient, thorough and friendly. Answered all my questions. The process was quick, easy, and pleasant. Overall, I highly recommend this dealership for all your Chevy needs from car buying to getting your car serviced in tip top shape. Thanks Selman Chevrolet! read more

Thank you Alex Cuellar for always helping me out when needed. Always been professional in every visit and helped me resolve my issues. I highly recommend this guy. He is the definition of a service advisor. Thanks Alex once again. -Jesus Gaxiola read more

I bring my vehicles into Todd Kalmen in the services department and have always had a positive experience working with him. He is always extremely helpful and makes sure I have a complete understanding of the issue and what needs to be done to fix it. I can't recommend him enough. read more

Today my experience was superb. I arrived a little late for my 8:30 AM appointment for an oil change. My service person was test driving a car but another woman helped me. I was in a lift provided by Selman and on my way to work within 15 minutes of arrival. My car was done about 2 hours later and they had also checked my brakes and indicated that I didn't need brakes. They also washed my car for free read more

Selman Chevrolet - Check Out Area - Auto Repair Near Me - Orange, California

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I made an appointment to have my transmission fluid and filter changed at 11 AM I arrived at 10:50 AM was not seen until 11:30 AM 40 minutes later then I was told they have to check to see if they have the filter in stock they might not have it why do you make an appointment if you don't have the part in stock luckily they did have it so I decided to go ahead and have it done total cost was $362 should've been around $200 labor is an hour and then another hundred to 150 $ in parts so 250 tops not 362 will not be coming back to Selman Chevrolet stay away from this place service department is horrible sales department is good I actually bought my new truck from Selman got a great price on it stay away from the service department Terrible customer service and over priced work read more

My fiance and I recently had the pleasure of purchasing a car from Selman Chevrolet, and I must say, Tommy, truly went above and beyond to make our buying experience as pleasant as possible. He made sure we were well informed and comfortable about the purchase every step of the way. When we arrived at the dealership, he was there to warmly greet us and very clearly walked us through the buying process. Even the finance manager we worked with was very pleasant as well. Absolute no pressure or shady tactics at all! I wholeheartedly recommend Selman Chevrolet and Tommy for your next car purchase needs. Absolutely stellar folks here. read more