We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

This is our second go-round with Home Helpers services for a parent in Santa Clara County. We…read morecouldn't be happier with both the quality of care givers and the administrative staff. Our Dad is in hospice. Home Helpers is attentive to our Dad's needs and our requests for monitoring, and quick to address concerns. These aren't babysitters. They take our Dad to activities, engage him with puzzles in his suite, and ensure he is nourished and hydrated. The company is very easy to communicate with and answers my texts almost immediately. We do have instances where a substitute person has to come in because the regular person is unavailable. The company has always found a replacement except for once in the past 5 months. Home Helpers was first vetted by our Dad's retirement facility, and was among several companies we could select help. I see many Home Helper care givers around the facility so I know we are not the only satisfied clients. The services are not inexpensive but the level of care for our Dad and comfort to our family is well worth the price.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

Interim was with wonderful during my husband's last few years. Need to reschedule or move…read moreschedule, no problem, someone always picked up the phone even if after hours or weekends. Care was great, compassionate. All the caregivers were wonderful.

This review is for Juan Carlos Barrios…read more In January it will be one year that Juan Carlos has been caring for my husband, Wayne. For most of that time, he has been working wiith Wayne alone. In September 2023 we were blessed to have 2 other caregivers join our team.This allowed me to see another side of Juan Carlos' people skills. The two people that joined our team are skilled and trained working with people in my husband's condition. However every patient is different. Juan, Carlos has done and continues to do an excellent job in training the caregivers how to best work with Wayne. Juan Carlos is very patient and is very mild mannered. He emphasizes that the three of them and Wayne and I are a team.He emphasizes that the three of them and Wayne and I are a team. We are so blessed that he does not have an ego. The addition of two other care workers in our home has been wonderful and an easy transition. A great part of the reason is because Juan Carlos is a true TEAM player.

I've been here for almost a year now, and I enjoy coming to the day center to relax and socialize…read morewith others. Listening to oldies music really lifts my spirits. When I first arrived at Welbe Health, I wasn't thrilled to be here; I was dealing with a lot of challenges in my life at that time. However, the kindness of the PCA and the staff helped me come out of my shell and adjust to my new surroundings, allowing me to participate more actively in the day center activities. I highly recommend this program to others because it has significantly improved my health and overall well-being. The Welbe Health staff is excellent, and they make my days much better. I am truly happy to be a part of this program.

Needed to file a complaint. Called repeatedly and each time got an answering service who claimed…read morethe executive director was not available - but my message would be passed along. Never got a response. Seeing all of the other reviews here (that show how poorly they treat their customers), I shouldn't be surprised.

I had a surgery and needed someone to stay with me for few hours after. Jane was very…read moreprofessional. She picked me from the doctor officce and picked up my medication and wrote a schedule for every prescription. She followed the doctor instructions. The rate was reasonable and I'm for sure will use her again. I highly recommend.

From the owner: We are an affordable solution to enable seniors and dependent adults to live independently in their…read moreown homes and communities, rather than nursing facilities. We will bring the best care services to our clients... right at their own homes. Our business believes in the philosophy of "Home is Where the Heart is".

1+1 Cares is exactly that, an empathetic and caring company that puts the needs of my family and…read moreloved one first. The team worked diligently on finding the right caregiver for my family's needs and the type of care that we needed. Their communication was excellent and there wasn't any pressure or pushy sales people. They have very fair rates and just made the overall experience pleasurable in an industry which can be very rude and cutthroat. I highly recommend giving 1+1 Cares a try if you have a family member or know someone in need of care services. I've also recommended 1+1 Cares to a friend who's grandparent was being released from the hospital in a very short amount of time and Trisha was able to find the right caregiver in the East Bay to help with their family needs. Their process was very communicative, efficient, and timely which my friend truly appreciated.

This service was amazing and very helpful when my dad was moved from the hospital to a rehab…read morecenter. He required 24 Hour care because he kept getting up out of the bed 1+1 came out and did an excellent job! They are not only kind and caring to my dad, but they also followed up with me multiple times to be sure I was happy with the Care.

I simply cannot say enough good things and Sammie and her team!…read more I had an upcoming surgery and knew I needed some help afterwards. I found a place I could stay overnight but the prices were really high and I wanted to be in my own bed. Incredibly, just a few days before, Sammie's company had stopped by my surgeon's office to introduce themselves. I'm so glad they did! From the instant I contacted them, I knew I was in good hands. They had decades of he;ping post operative patients and clearly knew their stuff. They offered 24-hour care which was incredibly reassuring. I signed up for 1 w4-hour shift and quickly added a second. While we could have managed the medication management and help around the house, it's SO much nicer having someone else do it. All I had to do was focus on recovering and healing. They offer bigger services like dressing changes, medication administration and he;ing with showering (a big deal after intense surgery!) as well as smaller things like cleaning up around the house, small errands and just being there. In other words, they were my angels and exactly what I needed. I loved having them so much that I extended their services for a full 2.5 weeks after my surgery. I didn't need them overnight but they were a game changer during the day. They made the entire process so much better. Their customer service was outstanding. Much much important, though, they deeply care about their patients and are super knowledgeable about what they are going through. If you're having surgery, even if you think you won't need help, call SC Aftercare Solutions. You won't be sorry!

Samie is so kind and so organised! She helped me recover twice from CO2 laser and each time I felt…read moredeeply at ease and cared for. Samie is amazing!

After out-patient surgery I needed someone to check me out, take me home, and stay at home with me…read morefor couple hours while I reccovered from Anesthesia. I scheduled Uber but learned Surgery center doesn't check anyone out to Uber driver. By this time my appointment was coming up quickly. I contacted several home care agencies but couldn't find any who did this type of job or would take a one-time 4 hour job. 'Right At Home' said they could help. They understood what I needed They got times I should arrive, checkout. and how long caregiver would stay with me afterwards and set up a timeline. They found someone on their staff who was available that day because her regular client and another appointment. The caregiver was very pleasant and competent. She knew where we were going and when we needed to be there and reminded me of things to bring. Everything went so smoothly that day, I stopped worrying and just relaxed. The agency wanted to help, They went the extra mile and were creative to put it together. Everyone was friendly. I was very appreciative because of the short notice and I felt so well taken care of.