This nursing home has the worst quality of care. Staff has no experience, just a computer training…read moreclass. MedTech's have no experience. No compassionate care. The smell of urine upon entering the place is overwhelming. Many bruises on residents etc . Food is terrible and not appropriate nutritionally.

When searching for a community, I came across Rosecastle. I am so glad I did because the community…read moreis beautiful, and the staff are very caring and wonderful. I am so glad I made Rosecastle my choice.

Great care was given to my mother while she was a patient for 10 days. The nursing staff was super…read morefriendly, helpful and knowledgeable. The therapists gave outstanding therapy and she improved greatly in strength and mobility in the short time she was there. The staff does not put you off if you have any questions or need help with anything.. they were always right on top of everything.

it's not my home but it's ok - it's very open. The sidewalks are covered so if it's raining you can…read moreeasily walk or use your scooter. Everything is on one level, no elevator. Many of the units have screened in back porches with doors. Some of those units have a sidewalk right up to their back door. I wish they would make all the units have this added luxury. A standard. My apartment has a nice screened in porch with a door that opens up to the back field, but there is no sidewalk and there is quiet a drop to step down. Visit WL look around. It is very pet friendly. Most of the med-techs and LPNs are very kind. You always have a couple employees not happy. The Dine room has made changes for the better, but meals are served at specific times. They are doing maintenance on the buildings to restore them back to their "beauty ". I wish they had pictures hanging of this place opening day till present day hanging. Know:If your independent living make sure you understand your independent and will need to call 911 if you need help or have fallen. Assisted living is may what you need. It's nice though ,here you can transition from independent to assisted to memory care if that's what you need. There are activities here but is a slower pace since a couple residents are nearing 100! But thats ok. The young ladies at the front desk are a delight. Always NICE! I say give it a try here, bring your dog and if it's not for you, it's ok. I wish they would put a speed bump or two in the front and here in the little back road... I know you are in a hurry but older residents on scooters or walking their dogs can't always move as fast as you. And then there are the geese- I love watching them, but some people are just mean and speed up when they are moving so slow... clipping the goose. it's not nice.... A slow sign and speed bumps might help. or a funny sign saying "geese crossing". Any humor at a retirement community is a must. I post good and not so good just because this place could be the best retirement community, the way it's laid out. Walmart , Vet, Food places near the entrance. that's a good thing. hope this helps you decide or at least come look.

This place is disgusting. My grandmother started off on the assisted living side and something…read moreabout that part of the hallway was hot and smelled terrible. She transitioned to the memory care side where it was even worse. The sink she had was detached from the wall, her room was barely ever cleaned properly so there were ants crawling everywhere, the place has a disgusting smell. There were times where maybe the toilet overflowed and the water would just be sitting there for idk how long. The staff is very disorganized. There really weren't any activities for those on the memory care side they just sat in chairs all day staring at walls or whatever was playing at the time on the tv. It was like pulling teeth to get them to communicate with the next facility we were moving her to. There was one staff member who took an interest in making sure she was okay and that was very much appreciated. This is the perfect place to leave your loved one if you don't like them.

5/15/26 Senior centers are popping up in many places. It is not easy for the employees or families…read morewhen their elderly need more care than a family can give. My mom is in memory care here (which was rated very good) and when I visit, I like to take her outside to sit in the fresh air. I ask her is she wanted hot chocolate, tea or coffee at the refreshment station near the front door? She said..hot chocolate. I go to make..there isn't any. So I ask..tea or coffee? Mom said tea..go to make...no tea. I made the coffee and we went outside. I think this station should be regularly monitored and filled. This is not a reflection on the whole place, it is one area. The food is better quality, rooms are always cleaned, employees try hard, family members are always welcomed...now, you do pay for this quality of care. There is independent and assisted care too which is very different than memory care too.

We highly recommend Palagio based on our personnel experiences. The love, care, and dedication of…read morethe staff, at all levels, is superior.

The Staff were Professional, Knowledgeable, Caring, and Friendly!…read moreI Highly Recommend the Service!

This facility is top notch. I have always had the best experiences and that includes my visit…read moretoday. The staff is welcoming, professional and the results come by the end of the day! They are always so nice there also and you never wait at all. Love this place!

My mom has been in Memory Care here since they opened. The quality of care has been excellent…read more The caregivers are engaged, patient, and compassionate. I'm grateful everyday that mom is in a place where she is safe and well taken care of. The facility is beautiful and always clean. This is the second MC facility for mom and while the other was good, this is better. Mom's hospice nurse also says this is the best facility in the area, and after Mom being in another good facility I agree.

This place looks amazing, but they will boot you out as soon as they can and make you promises and…read morenot keep them! They only are interested in your money! Save yourself a great deal of anguish and go somewhere else!!

*Top quality care *Doctors & Staff knowledgeable & friendly…read more *Very little wait time *Very thorough *Highly recommend

I went to the office on us 1 in at. Augustine yesterday. I had an appointment to have steroid…read moreshots. i called them first...they have artificial intelligence answer the phone! you are not allowed to talk to a human!! it took me 20 minutes, I finally spoke with someone who confirmed my appointment, when I arrived there I was told to fill out forms I already did twice online! took 20 minutes of my time. they took me into the office and told me Sorry.....they couldn't do the procedure because the doctor was not there! I WAITED 45 MINUTES FOR. NOTHING. THEY WERE ALL LIKE. ROBOTS! HAD NO CARING OR EMPATHY , DIDNT CARE ABOUT WASTING MY TIME! I WOULD NEVER SUGGEST ANYONE EVER GO TO SE ORTHOPEDIST! THEY ARE AWFUL!

Very pleased with care I have received so highly recommend. I have had relief from my pain because…read moreof the treatment I have received.

I was really disappointed with my recent experience trying to schedule an appointment at the WGV…read moreclinic. Lisa at the front desk was unexpectedly rude and unwelcoming, which was surprising and off-putting--especially as a potential new patient. There are plenty of physical therapy clinics in the area, and first impressions make a big difference. The front desk staff plays a huge role in shaping the patient experience, and unfortunately, this interaction made me reconsider coming here at all. I hope this is addressed so others aren't made to feel the same way.