The dealership overall is OK but if like me, you face any problem, you won't be able to reach…read moreanybody at the Sales or Finance dept. It's now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you might be interested to compare other Infiniti dealer in the area before choosing this one!

These guys advertise cars that are too good to be true, because they are, the cars are not real,…read morethey are "bait cars". They are a little under priced, and when you arrive to see them, they tell you it was just sold, but they have other cars that they could sell you.

Royalty was very helpful and the guys there will work with you to make things happen so you can get…read morethe vehicle that's right for you. Great pricing too, very fair and reasonable. The cars they sell are very clean, seem to be in good shape. Just bought a van there only 21000 miles, clean and in good shape. I am happy with it. I had lost my title to my trade-in, and didn't have my ins. cards. The office guys helped me get the docs I needed and I could take the van with me the day of trade-in. Thanks, guys!

I purchased a vehicle from this dealer on 7/5/19 but have refrained from posting my review until my…read moreattorney stated it was OK to do so. Anthony Petrullo and Royalty Auto Sales Inc. Be on notice, I will be filing suit for (3) times ascertainable loss in accordance with New Jersey UDAP law. The vehicle which Mr Petrullo sold me has various hidden damage which he was aware of but did not disclose and in doing such has violated UDAP law protecting consumers from fraud. If you have been the victim of Unfair Deceptive Acts & Practices by this dealer then please contact me at here on Facebook or at ThomasKukla yahoo com In addition, I will provide evidence of fraud by Mr Petrullo in charges made by the Bureau Of Fraud Deterrence, Department of Banking and Insurance of the State of New Jersey. I purchased a 2012 Jeep Liberty from Anthony Petrullo which was sold to me on the premise that it was like new, fully inspected, one owner no issues. Well, less then 700 miles out of the gate and a check engine light came on. I will not go into detail of the problems with this Jeep because other problems are likely hidden and my pending suit will disclose all found. Do your homework folks, start with all the deceptive reviews. The Royalty Auto positive reviews are fake. Start with the review by Marissa Petrullo (daughter of Anthony) or Anthony Perona, fictitious, and you will get the picture. Reviews that have no comment or 1 review, 100% fake. If the reviewer has more then one review then look at who they reviewed and you will see the cross review scam. I will also site google being complicit in allowing these fake reviews by non-customers. When I asked Anthony the history of the vehicle I was told it was clean but Anthony said he was having trouble getting a CarFax printed while waiting for my loan approval, but assured me again, it was clean, (I went in fair and trusted him, big mistake) (1) owner when in fact it was in (3) accidents and (2) previous owners. I did not find out the true history until after I had completed my loan and the check was given to Mr Petrullo, and only on 7/12/19 did Mr Petrullo finally produce a Carfax report for me, but still stated it was (1) owner and only a small bumper accident, both statements untrue. One thing that I will give Mr Petrullo credit for is replacing the cracked windshield which was hidden by a large advertising sticker prior to and during the sale. This is a vehicle which I was charged $15,221.00 for but only has a resale value of $8000.00 due to the Carfax accident history which was not disclosed. I am sure Mr Petrullo will rebut claiming he gave me an adjustment on the cost when in fact he sold me a vehicle for $14,005 ($15,221 tax & tags) which has a book value of less then $8000 due to the Carfax history which was not disclosed during sale. The $2000 adjustment was in fact the balance on my trade in of $5500 which Mr Petrullo then sold the same day for another $2500 profit in addition to the $6000 profit on the Jeep. As of 7/24/19 I have not received my tags, registration or the one year warranty (which I found out is a worthless Cars Protection Plus warranty) which was promised upon sale, nor have I been contacted as to the whereabouts of the aforementioned. The statements made above are 100% truthful and accurate. In no way shall these facts be misconstrued as slander. Bottom line folks, do not trust this dealer.

This is the second time I bought a car Subaru of Engelwood. Also the second time dealing with…read moreSalesperson Gregory Pla. He is an absolute pleasure to buy a car from. One of the nicest car sales people I have ever met. He is friendly and welcoming . Making a deal on my new 2025 WRX was such a pleasant and easy experience . Thank you very much !!! Highly recommend seeing him for your subaru purchase . Sales manager Andrew Sanchez helped finalize the deal with financing, extended warranty and also getting me some extra things with the car was absolutely fantastic. Also making the process very easy, friendly and pleasant. I cannot thank everybody over at Subaru of Engelwood for making my second car purchase from them an amazing experience . Thank you very much for making car buying pleasant and easy. I highly recommend Gregory and Andrew for your next car purchase.

I purchased my brand-new Subaru from Subaru of Englewood and returned less than two weeks later for…read morewhat should have been a routine software update (2222). As a new customer with a vehicle that was driven, I expected a straightforward service visit. Instead, it turned into the worst dealership experience I've ever had. The service invoice stated my vehicle had been driven only 2 miles. When the car was returned, however, the odometer showed nearly 20 additional miles. The mileage documented on the repair order did not match the actual mileage on the vehicle. When I questioned the discrepancy, I was told the vehicle had been driven twice to verify the concern and confirm the repair. That explanation quickly fell apart when I reviewed my dashcam footage. The footage captured a single extended drive lasting approximately 30 minutes with two technicians in the vehicle. The audio included comments about "dirtying the f*** out of" my car, describing it as "fast as f***," and laughing about driving behavior in front of a police officer. Nothing about the recording sounded like technicians carefully verifying a software update. It sounded like my brand-new vehicle was being treated as a toy. After reviewing the footage, I was left with the impression that my vehicle had been taken on a joyride. To make matters worse, I immediately noticed the vehicle pulling to the right as soon as I left the dealership. Concerned, I brought it to my regular Subaru dealership the following day. Their inspection confirmed the vehicle required an alignment. For comparison, I asked that dealership what was necessary to perform the exact same software update. They advised that approximately 2 miles of driving would be expected--coincidentally the same number listed on my invoice from Subaru of Englewood. During their testing, they drove my vehicle three separate times, added only 10 miles total, and accurately documented every mile. Unfortunately, this was not an isolated issue. When I purchased the vehicle, I found scratches on the plastic bumper trim, center console, and door jamb, as well as a coffee stain on the passenger seat. It also took nearly a month, multiple phone calls, text messages, and an in-person visit just to obtain a refund of a $500 deposit that should have been returned without issue. What made the situation even more frustrating was management's response. When I raised these concerns, I expected accountability, a genuine investigation, and acknowledgment that what occurred was unacceptable. Instead, the service manager offered what felt like little more than lip service. I was told the right things in the moment, but nothing meaningful ever came of it. After the initial conversations, he effectively ghosted me, leaving my concerns unresolved and my follow-up attempts unanswered. A dealership is entrusted with one of a customer's most expensive possessions. Between the inaccurate mileage documentation, the apparent joyride, the condition in which my vehicle was returned, the lack of accountability, and the weeks it took to recover my deposit, Subaru of Englewood completely failed that responsibility. The most disappointing part is not that these things happened. Mistakes happen. The most disappointing part is that nobody seemed to care that they happened. Even more concerning, after reading other reviews, my experience does not appear to be an isolated incident. There seems to be a long history of similar complaints, which makes it difficult to believe these issues are being taken seriously or addressed in any meaningful way. Subaru of Englewood had multiple opportunities to make this right and failed every one of them. If this is how they treat a brand-new vehicle with fewer than 300 miles on it, I can only imagine how they treat the rest. I cannot recommend Subaru of Englewood for sales, service, or anything in between. If you value your vehicle, your time, and your trust, take it somewhere else. My only positive shout-out goes to Rackeam, who handled my sale. He was responsive, professional, and helpful throughout the process. He was the exception, not the rule.

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Had a great time working with Eric! Fair negotiator, very friendly, and time punctual. Spoke on the…read morephone and did business the same day on SUNDAY! Highly recommend doing business with

The transaction was very quick and simple. They checked the condition of the car and wrote me a…read morecheck for it right away. The service was great and the salesperson (Eric) was more than generous, when he offered me a deal for my car.

Mike and Eddie took care of me like I was family. Outstanding communication, friendly, and very…read morehelpful staff very knowledgeable. Made the transaction effortless and smooth. Was readily available for follow up questions and there was absolutely no hesitation to help. I look forward to going to see them for all future car purchases. Cannot say enough good things about these guys.

This is by far the best used car dealership to deal with online. I am from Long Island NY. Found…read morethe car I wanted and there were 50 images online that were very detailed. In addition there was a 15 minute video where Mike explains all the details interior and exterior. I saw every detail of the exterior/interior. I saw close up the condition of the dashboard and seats etc. I also watched and heard the engine running. Mike, also explained every detail of the paperwork and how the financing process works. I can honestly say this is a great place to buy a vehicle. You will feel like you purchased as if you were standing in the dealership.

Leased a 2022 Lexus UX250h from this dealer in 2022. The car is great but first red flag was a…read more$4500 extra initial payment for a refundable "security deposit" (??) upon signing the 40 month lease. Something like an interest free loan from me to Toyota Financial for no apparent reason. Anyway, the lease term ended and the buyout price was good so I wrote a check and sent it to Toyota/Lexus Financial. This was the second red flag. Lexus of Englwood would've charged me $1000 extra to buy the car through them and have them secure the plates and registration. So if you don't buy a new car from them, they're not interested in helping you. Parkway Toyota had done the same for free when I bought out my 2021 RAV4 with their help. Lexus of Englewood would only do the same for $1000. Second red flag. Third red flag was they're calling me for maintenance. Another thousand dollar quote. Same job should cost a couple of hundred dollars max from your local mechanic. They are certainly courteous enough, but unless they're going to see a healthy bottom line profit they're not very helpful. Short sighted business model.

Watch these scammer. We agreed on the price and at the end they tried adding all these extra fees…read more I should have gone to another dealer but they removed all the fees in the red box(see pic).

Very disappointing and stressful experience with the service department. I brought my Nissan Kicks…read morein for recall programming after already experiencing prior issues with the vehicle's screen/display randomly going black and flashing while driving. This is a brand new vehicle, which makes these kinds of problems even more concerning and unacceptable. During today's visit, I was told the programming failed midway and the screen became completely black. Throughout the process, I received inconsistent explanations about what was actually wrong with the vehicle. The paperwork itself confirms multiple programming failures during the recall process. According to the repair notes, the technician stated the "C4 froze," the combination meter went black, attempts to reset it failed, and they later determined the combination meter had a "blank ECU." The report also states they had to repeatedly redo the programming with different equipment before finally getting the meter to turn back on. Reading that on an official repair document was extremely concerning. What made the situation worse was the way I was treated by staff. After I asked for everything regarding the issue and repair process to be put in writing, employees Rachael Jhaman and Ernesto Navas became rude and at one point were raising their voices, which was extremely unprofessional and uncomfortable as a customer simply trying to understand what was happening with my vehicle. Rachael also responded by saying, "you don't tell me what to do," simply because I requested that the details and diagnosis be documented in writing. I was also initially told that the dealership would be closing around 2 PM, which made me believe I needed to quickly make arrangements and that I might not even get my vehicle back that day. Instead, I ended up waiting essentially the entire day while receiving inconsistent information, and the issue was not resolved until around 5 PM. The lack of communication and transparency throughout the process was incredibly frustrating. I also overheard conversations between staff discussing concerns about the electronics/combination meter, saying they had "salvaged" the system after the failed programming, mentioning that replacement could cost around $4,000 in the future, and even saying Nissan should compensate me for the situation. Rachael Jhaman also referred to Nissan Kicks vehicles as "shitty cars," which was shocking and completely inappropriate to hear from an employee representing an authorized Nissan dealership. What concerned me the most was how quickly the story changed. At one point I was being told the vehicle should not be driven or taken on the road, and then shortly afterward I was suddenly told the car was completely safe to drive again. That inconsistency seriously damaged my confidence in the accuracy and honesty of the information I was being given. In addition, I previously experienced an overheating warning while driving that forced me to pull over temporarily, which made me even more concerned that there may be broader unresolved issues with the vehicle. Although the vehicle was eventually returned to me functioning, I left feeling uneasy, frustrated, and without confidence that I received clear or transparent communication about what truly happened during service. I expected professionalism, consistency, and honesty from an authorized Nissan dealership, especially when dealing with potential electronic and safety-related concerns. I will also be contacting Nissan corporate on Monday to formally raise and escalate these concerns given the seriousness of the issues and the way this situation was handled.

Great experience at this dealership! Exceptional service! Truly aimed to please the customer!read more