Severely understaffed. This place was running out of cars, even though I placed a reservation one…read moremonth before pick-up. They will not allow you to rent an SUV without a credit card, so I couldn't use my debit card. The website didn't say this at all. In addition to this, using a debit card only allows you to rent sedans and nothing else. This location was also running out of cars and denied many people. However, I was able to secure a sedan - even though I chose the "Pay Later" option for a minivan. Also, they charge you an authorization amount after your time is up with the car. I got charged $262 and I'm trying to sort the matter now. It had to get escalated.

THE RESERVATION PROBLEM WAS AAA'S FAULT. THE WAY I WAS TREATED WAS 100% THIS HERTZ LOCATION'S…read moreFAULT. I want to be completely fair about what happened. I booked a Hertz rental through AAA for a 6:00 PM pickup, which is when I get out of work. AAA's website allowed me to make and confirm the reservation without stopping me or warning me that this Hertz location would be closed at that time. That's a problem I have already taken up with AAA. But what happened when I arrived at this Hertz location was absolutely disgusting customer service. When I arrived, the doors were locked, although employees were still inside. I tried the door because I had a confirmed reservation and didn't understand what had happened. Instead of someone simply coming over and explaining the situation, employees inside laughed and pointed/tapped at the sign indicating that they were closed. Seriously? I'm standing outside with a confirmed Hertz reservation, obviously confused about why I've been allowed to book a vehicle that I can't pick up, and your response is to laugh at me through a locked door and point at a sign? I wasn't demanding that anyone reopen the location. I wasn't demanding that they stay late. I wasn't asking anyone to break company policy. I was asking for HELP. How difficult would it have been to open the door for 30 seconds and say, "Unfortunately, we're closed and can't process the rental, but here's what you can try," or suggest another Hertz location, an airport location, a reservation transfer, a phone number, or literally ANYTHING? Eventually, one employee came outside and essentially told me, "I don't know what to tell you. I got nothing for you," and walked away. That interaction told me everything I needed to know about this location. Here's another important part: I had tried calling this Hertz location multiple times earlier that day and nobody answered the phone. Nobody contacted me about the reservation either. Had someone simply answered the phone, this entire situation potentially could have been avoided. I understand that employees want to leave when their shift is over. I understand that the location was technically closed. And again, I am not blaming this location for AAA allowing the 6:00 PM reservation. I am blaming this location for how its employees chose to treat a confused customer standing outside with a legitimate Hertz reservation. There is a difference between saying, "I'm sorry, we're closed and unfortunately can't process your reservation," and laughing at a customer, pointing at a sign through a locked door, refusing to communicate, and then telling them you have nothing for them. That isn't customer service. That's contempt for the customer. And these weren't random people hanging around the building. These are supposed to be customer service representatives and management professionals representing Hertz. You never know who is standing on the other side of that counter or door. You don't know whether that person rents a vehicle once every five years or travels constantly. You don't know how many friends, relatives, coworkers, or customers they might tell about their experience. Well, I'm telling people about mine. I will never willingly do business with this Hertz location after the way I was treated, and I will recommend that everyone I know avoid it. This location needs serious customer-service retraining from the top down. You can teach someone how to process a rental agreement. Apparently, somebody also needs to teach them how to treat another human being with basic courtesy. AAA's system caused my original problem. The employees at Hertz Hackensack made the experience significantly worse. Absolutely unacceptable.

Did the Costco rental thing so it automatically gave me the best deals. Chose this location because…read moreit was the only one that had pretty much immediate availability & was open when most places weren't. So as far as the rental process, good . I even received a vehicle that was much nicer than the one I picked so that was sweet. If you want to rent a car, this place rents them. Looks & vibe wise- If you wanted to be reminded of what the abandoned restaurant in the Goonies was all about this is also the place for you but if not you are going to be disappointed. Hard to believe they were even able to get WiFi in here. I would still recommend though

Warning! I love Avis, but this location is a franchise and gave me the worst rental experience I've…read moreever had. I typically rent from Avis about once a month. Unfortunately, I didn't read the reviews for this location before hand, which was my mistake. I highly recommend going to the Fort Lee, NJ Avis location instead, they're amazing, or using another rental company in the area. This building looks like it's falling apart and is in a very concerning area. The agent was out on an extended lunch break, and we had to wait over an hour just to return the car. I tried calling this location about a dozen times, and no one ever answered or returned my messages. Customer service here is non-existent. Good luck and safe travels!

Uodate your hours please! I droce over and arrived at the door at 5:26 pm and the door was bolted…read morelocked with a gentleman sitting behind the counter waving at me saying that the store is closed. The hours on Google says till 6 PM. Told me to come back tomorrow. I was just going to drop off a payment by check but this gentleman didn't want to take it. If the place sincerely closes at 5:30 or earlier then please update the hours online so that people aren't wasting their time driving over.

So I make a reservation more than a week in advance... arrive on the scheduled date at 0800 just to…read morebe told that the vehicle that was promised and paid for (with a reservation fee of $50) is not available and that I would have to wait till the person who had rented it yesterday (and promised to bring it in yesterday but didn't) brings it in. Ironically the same thing happened to the next guy that was behind me in line, like if it's scripted or something After telling them I'm not waiting for someone to wake up, shower, eat their breakfast and then decide to bring the rental in, I requested that they change my reserved rental for something available (which of course was smaller than what I had requested). After using the vehicle and returning it I was told the rental was $79.99 and was charged over $90, when asked I was told "taxes". Are you kidding me ... taxes ... was my response and of course I got the whole hidden $5.00 rental fee and other hidden fees like I was paying for my cel phone bill or something... Needless to say I will not be utilizing their services again.

Returned car early everything went smoothly, would do business again with this location, thanksread more

If I could give this place zero stars I absolutely would! The woman at the front desk named KIM who…read morewore a Covid mask was absolutely rude, very dismissive, combative, unprofessional, unhelpful just all around very disrespectful. From the moment my wife and I walked into the facility automatically her aura was very off and just disgusting. She is a very rude and disrespectful human being and while we were speaking we both were getting frustrated and she started walking away mid conversation and I asked for her name she very rudely yelled "Kim" and kept walking and said nope I have no last name and just again very rudely said have a nice day and slammed the door shut and locked herself in the back room. If you can avoid this so called "car rental place" DO IT!

I went to Enterprise in Teaneck, NJ to rent a car after my vehicle was involved in a hit-and-run…read more My insurance company and the auto body shop both recommended Enterprise, so I expected a smooth experience. They picked me up from the shop, and at first things seemed promising--the initial representative I worked with was very polite and helpful. Unfortunately, my experience quickly went downhill. The manager I dealt with was dismissive and unprofessional, brushing me off with excuses about a "loss." I rented the vehicle from August 4 to August 13. My insurance company was billed and refunded appropriately. However, on August 28, Enterprise charged my debit card $323.75 for tolls that were actually left unpaid by the customer who rented the car before me. Instead of resolving this directly, Enterprise gave me the number of a third-party company, VerraMobility. When I contacted them, I was told an investigation would be conducted and that I'd receive an email within three business days. No email ever came, and when I followed up on the fifth day, I was told Enterprise would be responsible for issuing my refund. I returned to Enterprise and spoke with the manager, Ryan Karr, who was extremely rude. Rather than apologizing for the fraudulent charge, he acted as though I should have been grateful the issue was "being taken care of." When I became frustrated, he tried to pass me off to his district manager instead of addressing the problem himself. In the end, Enterprise charged me for something I didn't owe, withheld my money without explanation, and treated me poorly when I sought resolution. This was by far the worst customer service experience I've ever had. I will never use Enterprise again and recommend others consider a different rental company. I would've given them zero stars. But it's not available. Lottie Domangue

I really like renting from this location. Is not my nearest…read morelocation yet I I would rather travel a bit more, people are courteous although super busy location if you make a reservation you will leave with a car. Alexis is my go to person in this location, but I'm sure anyone there would be good to work with.

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating

John (owner) makes renting a car the easiest experience ever! I always go to him when I need to…read morerent a car! Affordable, convenient and the car is always clean!

Horrible place horrible customer service they don't even try to help make up rule they not true.read more

I rent frequently from this place. The hours of operation are better than the Hertz locations…read morearound Bergen (open on Sundays). The services are generally okay but it depends on the individual behind the counter. Two of them actually asked me for a job during our transactions - a bit strange. I do get my upgrades occasionally as an AVIS First member but it is rare. Most of the time, I got cars that are beat-up and not clean. I found strange things in the cars some of the time - such as dried sausages, empty beer / coke bottles, half finished Seven-Eleven big gulp cups, etc. among the things I found in the car. Once, I got a car with both windshield wiper blade so worn that they detached from the arm when I need it. I had to stop by a gas station near I78 to get it changed so I don't end up in an accident in pouring rain. Now my company is moving its business contract to Hertz and I am very glad that I don't need to come here any more.

Even though the return of my leased vehicle was something I was told was included in the services 3…read moreyears ago, since I decided to not use Arcar for my next lease, they will not be helping me with the return. Very disappointing as I had actually been a huge fan of Arcar Motors up until this experience and will no longer be recommending to family/friends.

Amazing!! Ari, David & team are fantastic. They made my first time leasing a breeze. They got me an…read moreincredible price and handled everything from beginning to end. I would absolutely recommend them to anyone and look forward to using them for my next car.