I have loved all the experiences I have had at many other Sephora's, however this experience was quite awful. I came in looking for some hair products, Moraccanoil to be specific. I've run into this problem before but they didn't have the full size in store, only the travel size. They offered to order it online and have it shipped to me. So I go about the store looking around, found a few other items to get, once I was ready to checkout I walk up to the counter and wait. I wait and wait, while no one else is in line to have the only clerk at the front counter put down the stuff she was doing to check out. I get up there and get the process going on the order online. She tells me you have this amount of points, I ask about getting an item and she tells me "no" and stares at me. Didn't offer the other reward items, just continues with the total. I felt like I had to apologize to her for making her evening so unpleasant. I was also told by this lady that it would take 3 days for the product to get to me. Turns out 3 days meant wait three days for the confirmation and then another 3 days for the products. This lady obliviously does not care about her job and I would rather go to a Sephora in a different city than go back to this one. This store serves a large population especially being in a college town, I would watch how you treat customers. read more