I am so thrilled with my experience ordering online from Arielle Shoshana! They shipped my perfume…read morewithin hours, they included all the samples I requested, even the backup one I mentioned just in case any of my first 3 were out of stock, that was so kind of them to give me an extra! There was no issue fulfilling my order even though my shipping address is different than my billing address which has been an issue with another frag boutique that automatically cancels orders like that. Regarding that other boutique, I had a great experience in person when visiting Portland, but I had issues with my online order going through and once I got that worked out they didn't include the samples that were promised. So the next time I was ready to order a niche perfume I had sampled at that shop, I found it at Ariel Shoshana's website and ordered from there and so glad I did! I have a new favorite niche fragrance shop! I will absolutely be ordering more in the future and perfume collectors purchases can really add up! If you are a business owner, be like Arielle Shoshana, don't be like the one in Portland when it comes to your online order fulfillment!

This is strictly for my online experience as I have yet to have the privilege of visiting the…read morephysical store. I was on the hunt for an illusive fragrance, and when I emailed customer service for help they QUICKLY solved my olfactory emergency! (No literally they answered the email within minutes of me sending it and on a Saturday no less) So I've had people try to match this fragrance for me in person and sight unseen (or scent unsniffed) the staff here got closer than anyone else ever had!! I couldn't believe it! I also love how if you order online, you get samples of your fragrances so you dont have to open the bottom and compromise your return, in the event you are dissatisfied. Anyway I've sinced ordered numerous times and have always been beyond thrilled!!

I discovered Parfums de France /PerfumedeFrance.com in early 2025 and I have placed several orders…read morefor their decants in the past year. They are fantastic on shipping times and they carry authentic niche perfumes that may be difficult to find elsewhere. I've also noted that they usually have things in stock, even when other places don't: case in point Loumari's Porthole, which I will discuss later. First, I want to discuss their customer service. I placed my first order with four decants; one was a 5ml of Valaya Exclusif, the rest were 2mls. However, when they arrived, I didn't notice that they were all 2mls. It took months before I started cataloging my perfumes on a spreadsheet, and only then did I realize that I had been sent a 2m instead of a 5ml. I emailed PdF explaining what had happened including pictures of my order and what the sent. I asked if they could send me a bottle with the additional 3 mls that I was missing. Instead, they apologized and said they would send an additional 5ml, rather than the missing 3ml; meaning I ended up with 7 mls instead of my original order of 5 mls. This interaction made me appreciate and respect the company because they own up to their mistakes and take care of their customers. One of my next orders included a decant of Vanilla Powder Extrait. However, when it arrived, the printed label just said Vanilla Powder. I had previously ordered Vanilla Powder EDP, but it was also just labeled Vanilla Powder. So, I was unsure if I had been sent a second EDP in this order, or whether I was sent the Extrait I had actually ordered. I emailed customer service and they confirmed that I had been sent the Extrait even though the label didn't specify. So, I manually wrote Extrait on the label to prevent confusion with my other EDP sample. Their labels are literally my only gripe. I wish that they included more than just the perfume name--eg. Including Extrait/EDP/EDT would prevent confusion; having the brand, the decant size, and the date of the decant would also be great. But these are all things I can 'fix' manually by just writing them on the label. I've also had to manually write over some of the perfume names because they fade on the newer white labels. The old clear labels haven't fade. I manually written over them and then taped over that to seal them. After the above orders, I read that they have FREE brand samples, separate from their in-house hand decants, which cost $. So, I emailed them asking about the free samples, and about a promo code I had received from their marketing email. They didn't respond right away, which is very unlike them, so I emailed again the following week. I received a response apologizing as they had been very busy (I believe it was Valentines orders), and they explained that some brands don't allow higher discount codes, but they provided some other codes to try, and they provided their phone number and told me to text them directly when I place my full bottle order and they would add some free samples to my order. I had Loumari Porthole in my cart, but delayed ordering it because I wanted to make sure I didn't want to add anything else to my order before I placed it. Of course, when I went back to my cart to order it a week or so later, it was listed out of stock but available for pre-order. I checked several other websites, and no one had it in stock. This is something I've noticed about PdF, which other sellers don't do. They will tell you when something is unavailable (truly out of stock) vs currently not in stock but available for pre-order from their next shipment. AND they often have things in stock that others don't. Instead of preordering, I decided to check the website every now and again, and the day it came back in stock I ordered it with a 15% off code. I then text the number the customer service person gave me, and they replied immediately --even though it was Mother's Day weekend--and said would add some samples to it for me. WELL....I got my order today and along with with FB, and a 5ml decant I purchased to carry in my purse, it arrived with 7 free brand samples! These aren't just your normal run of the mill samples, they are expensive niche perfume samples (from the brands; not decants) including: Roja - Isola Snow (Parfum) Xerjoff - Torino24 (EDP) Vilhelm Parfumerie - Mango Skin (EDP) Fugazzi- Angel Dust (extrait) Matiere Premier - Vanilla Powder (Extrait) Matiere Premier - Crystal Saffron (Extrait) Essential Parfums - Bois Imperial (Extrait) Honestly, I couldn't be happier. I love this company. Yes there are other stores out there (Lucky Scent/Scent Bar; Twisted Lily; etc), but I adore Parfums de France above all others because of their customer service, attention to detail, glass (usually metal topped) spray decant bottles, non gouged prices, frequent discount codes AND FREE fast shipping (their order total for FREE shipping is lower than any of the other stores I mentioned). If you haven't tried them, please do!

Terrible customer service, I purchased a perfume online that arrived damaged and leaking. I…read moreprovided video proof of damage to seller in which he responded for me to return the item as he provided a return label. After a few days he contacted me by phone stating he received the product and that he was going to send me a replacement. After a few minutes after getting off the phone I received an email he found nothing wrong with the sprayer and that he was not going to provide me with a replacement or a refund. Mind you I payed over $260 for this perfume. I am disputing this but please stay away from these band of CROOKS!

4/20/19 Does perfume or cologne make the man or woman or…read moredoes the man or woman make the perfume or cologne? Answer, you can't have one without the other. This store is in New York, London, Paris, Dubai, Beirut, Cairo, Riyadh, Doha and Kuala Lumpur. Now Arabian Oud has come to the great state of VIRGINIA...yes, I will say it again...VIRGINIA. What better mall to bring this store to than Tyson Corner Center. The types of perfumes/cologne range from strong to soft. I smelled a several types, but Bella and Gharam are the names I remember. Personally, I find the scented oils to be better than perfume/cologne. You rub some this stuff on your skin, will it will make you fell whole again. Moe was the gentleman who helped my wife, and show her many types of oils and perfumes. Some of these were unisex, but if you really want to get creative, you can make your own personal scent. This is how I found out about this store from a woman who had her own brand made. This place isn't cheap, so be warned. Also there are no refunds so ask many question and sample many fragrances before you buy something. Moe is very knowledgeable about the products and I believe he is the manager on duty. I did not see the hours of operation, but I am guessing they open when the mall opens at 10:00AM. This is a great place to get some gor your loved one if your up for the cost. Have fun when you come here and ask questions.

The perfumes smell great but customer service was terrible . My sister and I came in for her…read morebirthday and were not greeted , we let the store representatives know we were interested in purchasing a new fragrance, They chose to walk away and assist the people who entered after us . After we spoke to the second representative on the floor and telling her we were together she abruptly walked away and waited for the next customer . This is not a black people friendly establishment. Sad we have purchased from here before and for us to be ignored and treated like we were ghosts leaves a bad taste in our mouth. Only getting 2 because the products not bad just the customer service .

Reminds me of MacArthur Mall in Norfolk, VA. Good mix of retail, clothing/shoe shops, jewelry…read morestores, pop up carts/counters, and food places. My one critique as a visitor on a mission is the food spots are not centrally located like most malls. All in all, a safe / clean place to eat and shop with plenty of parking.

Such a wonderful experience. Very safe and clean. Many great stores and perfect for the holidays,…read morebut also for all year round. Definitely a place to enjoy a great afternoon or evening. Definitely come hungry as there are many great food, ice-cream a

Checkout lines are always really long and the ventilation inside is poor. If you have trouble with…read moreallergies and asthma, you may want to really consider shopping at a different location. I was there to return a Nordstrom item and it took me well over 30+ minutes waiting in line. That was on a weekday afternoon too that wasn't during the holiday season. Can't say I love it. The rest of the store has ok selection of items. It has the lighting of Ross and the atmosphere too. Couldn't find anything I wanted to exchange my item with.

I haven't been to this location in years. Associates were found easily and friendly to help. I…read morewasn't sure why with all the women's and mens stuff, the ONLY mens item that was in the womens area was the cologne. The associates didn't understand that either, but not a big deal. They talked to into favorites and what was popular because I was purchasing a gift. Otherwise, very easy to find things and find associates to help.

I have regularly had my hair done at Ulta salons for about 9 years. We move frequently for work so…read moreUlta gives me consistency in products and service. The salon keeps track of colors and products used so they are available when we move again. I've been going to the Fair Lakes Ulta every 6-7 weeks for just over a year. The store is always clean and I am welcomed upon arrival. Ashley, my hair stylist is friendly, professional, and skilled. She always asks questions and makes recommendations before starting. Personally, She always thanks me, is gracious and kind. She is in her early 20s and frequently talks about her family in a positive way. She lives within a few miles of her family and is always happy to talk about spending time with her younger siblings and traveling with them. She is smart, kind, and truly seems to leave positivity with everyone she comes across. She has such good energy. I leave my appointments feeling beautiful and relaxed. Thank you Ashley and Fair Lakes Ulta.

The customer service needs improvement. We walked in looking for a specific cologne and were told…read morethere wasn't a tester available. The associate said she would create a tester so we could smell it before purchasing, and we already had another product in our cart ready to buy. However, after that, we were left waiting for nearly 20 minutes while the associate helped at the register, despite there being only a handful of customers in line and two other employees already assisting there. When we followed up about the cologne, we were told she was helping other customers and that they didn't have the scent available. This was confusing because the product was clearly visible and locked behind the display case in front of us. The lack of communication and follow-through made for a frustrating shopping experience. Wish I could have gotten their names but definitely have their descriptions

I have visited this business twice in the past several months every time I'm there the staff is…read morevery helpful and knowledgeable. It is a small business, but they are great. They provide a ton of information. They don't mind answering all my many many questions. It's easy to find the location is fairly convenient and I usually park right in front of the store I have also ordered from this business online. The shipping was quick and efficient and I got it within a few days. Sign up for their emails, they provide. They send tons of deals and specials. The deals are great and many times the specials include in-house and online order The last e-mail was for a their chocolate bars and they gave an infused hot chocolate recipe, it was yummy . I'm a little disappointed. I haven't taken advantage of the email specials more. I look forward to going there again. Everyone should give it a try.

Can't get anyone to answer me. I get ignored when I try to email Jae and no one will return my…read morecalls. Product is good if you can get anyone to answer you.

I recently moved back to the DC area and decided to treat myself to some new shoes. Overall, I had…read morea really pleasant experience. The staff was lovely and very helpful throughout the store. Anthony did a great job assisting me with shoes, and the ladies in the jewelry department were amazing I ended up purchasing a bracelet and they made the experience enjoyable and welcoming. The handbag staff overall was kind and attentive however, I did feel a bit pressured by a male associate in the handbag department to purchase an additional item, which slightly took away from the experience. That said, I used to shop here years ago and a lot has changed in a positive way overall. I'll definitely be coming back.

1 Star -- Buyer Beware: Defective Merchandise, Zero Accountability, and a Company in Active…read moreBankruptcy I have been a loyal Neiman Marcus customer for years and have made multiple high-end purchases at their Tysons Corner location -- we are talking about items in the hundreds and even thousands of dollars. I am writing this review because I have reached my limit with this company and I feel it is my duty to warn fellow shoppers before they make the same mistakes I have. Let me start with my most recent issue. I purchased a Veronica Beard blazer -- a beautiful jacket with gold buttons that cost $800. I wore it to a formal event, one of the gold buttons literally fell off and dropped to the floor. Thank God I heard it hit the floor or I would have lost it entirely -- and these are unique, distinctive gold buttons that cannot simply be replaced anywhere. On an $800 designer blazer, this is completely unacceptable. This is not a $30 jacket from a fast fashion retailer. This is supposed to be luxury. And this is not an isolated incident. I have purchased multiple items from Neiman Marcus -- some costing thousands of dollars -- and have encountered defective merchandise more than once. What makes it worse is not just that the products fail, but that Neiman Marcus absolutely does not stand behind what they sell. They do not honor their guarantees. They do not offer reassurances. They do not make it right. They will dispute you if you escalate to the Better Business Bureau rather than work with you in good faith toward a reasonable resolution. I have experienced this firsthand. They will not take back defective merchandise. I attempted to return defective shoes -- and they refused to take them back even the next day. The next day. On defective shoes. That tells you everything you need to know about how this company values its customers. I am now sitting at a tailor out of pocket paying to have my $800 blazer repaired because Neiman Marcus offers no path to resolution that is worth the time, gas, and emotional energy it takes to even attempt it. I know from experience that driving all the way out to Tysons only to be told no -- as they have done to me before -- is not something I am willing to subject myself to again. So I am fixing their defective product myself, on my own dime. Shoppers need to know that Neiman Marcus is also currently in active bankruptcy. Before you spend your hard-earned money -- especially on high-ticket items -- please do your research and understand that you are taking on real risk. If something goes wrong, and based on my experience it very well might, you will be on your own. There are no guarantees, no accountability, and no customer care to speak of. Shop elsewhere. There are retailers who actually stand behind what they sell and treat their customers with the respect that this level of spending deserves. Neiman Marcus is no longer one of them.