10 stars for this amazing location. They never fail to answer my super embarrassing questions. They really are the best. Alondra went above and beyond the last time I was here and now Frencha is being super helpful and attentive. This is my top favorite Sephora. :D read more

I really loathe this Sephora location. Everytime I go here, none of the store associates are very helpful. Numerous times I have asked for help only to be told, they can't leave their section ( this is understandable) but then they don't even make the effort to flag down a store associate for me. I've basically followed store associates hoping to make contact or get them to notice me, but every time they seem to ignore me. I can't even count the times, I've made eye contact with a store associate while holding products in my hand that I need assistance with and still get ignored. No matter what day or time I come, the service is always piss poor and terrible. read more

A HORRIBLE CUSTOMER SERVICE! I went there a week ago to buy a highlighter. They offered me the most expensive one. When I asked to show me something for about $20 they looked down at me. Then the OLDER GUY who works there told me to go to a DRUG STORE! SO RUDE! Finally, I found the Sephora brand item for about $17. If you don't wanna get bullied, don't go to that store! read more

DO NOT PURCHASE PRODUCTS FROM HERE! I purchased a Giorgio Armani lipstick and it ended up giving me a bacterial infection. The manager and overall company didn't do much about it. They can care less about their clients after a sale. Which is shocking! Considering the fact that it was a horrible outbreak from the product that they are selling and charging people full price for! I repeat do not purchase products from here! The store is very dirty and they provide you with rancid, bad products that have been returned or used. There are other cases in which their products have created a bacterial outbreak. This is not the first time that their products do this. Beware! read more

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thank you Linda G!! this sweetheart was the ONLY associate that offered to help me which i understand all the employees were probably busy especially with the holidays coming up but i'm very grateful she attended and took care of my sister and i. & she was super knowledgeable about the fragrances she was offering & even went above and beyond to wrap my mothers gift so beautifully! as well as sprayed the tissue paper that went inside the gift. it's the little details that had me impressed if i'm being honest. so again thank you Linda just for you i'd drive back to this location!! spectacular customer service skills. read more

I may not spend the money to wear YSL, Givenchy, Armani and Chanel clothing, but I will certainly spend to wear them on my face. I really love having my makeup done here for special occasions. Tiana did it a few times for me but she's now on leave. Last time a NARS rep did my makeover and I was really pleased. He spent a good 90 minutes with me and helped me to choose products I would like. This store carries a good selection some of my faves are YSL, NARS, Benefit, Tarte, Bare Minerals and the colored makeup in the Sephora brand. Also a good selection of skincare and hair products. Very happy with everyone I have visited here at the Americana location. read more

I love Sephora. I do most of my Sephora shopping online. But sometimes I like to browse in person and hands-on, and try on a new fragrance or color. And I come in on my birthday month for the free gift. This Sephora is well-stocked. The displays are well-kept. I found the specific items I wanted today, as I have in the past. But it is cramped, crowded, loud, and confusing. And the line is terrible - very slow and poorly managed. There were about five people in front of me today (on a Friday afternoon) and it took 20 minutes to check out! There were only two people working, they were moving slowly, and they were taking calls. When I was in the front of the line, a register opened. Instead of calling me over, the person working the register let a woman walk right up and do a return without waiting. Finally a third person came to help out. She called me up and then, before ringing me up, took a phone call. There were about 15 people in line by the time I left. I go to this Sephora when I happen to be at the Americana and want/need something. But if I want to go to a physical location for a specific reason, I will choose another. Usually, it's just better to buy online. You get more samples that way too. read more

I would give 5 stars to Javier, but my whole experience knocked it down one. I asked to have a makeup artist, because I needed a color match on a concealer b/c I had a huge ass scar on my face that I needed to cover up. Usually when I go to sephora, I would get one almost immediately, if not maybe around 5 minutes. I had to ask twice because no one would help me. One of the artists helped another girl before me even though she was after me... I waited for 30 to 40 minutes for a makeup artist. Javier was fab. He literally saved my life, was super caring and genuine. He was extremely social and made me feel comfortable! He offered to give me some scar serum sample so I could try out. He also gave me a sample of the cover fx concealer he was using on me! Overall I had a great experience with Javier. He was wonderful and did his magic on me :) read more

The Worst. Came in here on a Wednesday afternoon when it was not busy at all and could not get any help from any of the sales girls. I was with a guy friend who asked one of the "associates" where is the men's facial moisturizers and she nodded her head and said in skincare. Well no shit! How about you do what you're paid for and show him which lines are for men or unisex? 2 stars simply because after spending 20 minutes looking for what we needed someone competent FINALLY helped us. Once we finally made it to the register he was trying to pull up his Sephora beauty insider on his phone and the girl at the register wasn't familiar with the app AT ALL. She wasn't able to tell him where he could find the bar code. Isn't this part of your job? To sum up the experience HQ really needs to retrain these people in product knowledge and customer service. Sales associates are supposed to make your experience easier not more frustrating. read more

Disclaimer: I don't speak make-up nor do I wear it often. I came in looking to get more bareminerals make-up for the first time in three years. I connected with a staff member and her name is Jessica. She was THE BEST and really listed to my experience with make-up and stayed within the price point I wanted (as I also asked about additional make-up needs). I really felt like she heard me and I appreciated it so much as I find buying make-up to be overwhelming. I can't speak for the other employees but I recommend asking for Jessica and I'm confident you won't be disappointed with her service. Second disclaimer: this is actually a customer named Jessica writing this, not the employee. Just a coincidence that we have the same name. read more

Lady 1: Hi, there! Welcome to Sephora, do you need anything? Me: Oh, no thanks, I'm just here with a friend. Lady 2: Hey, there, do you need anything? Me: No, I'm actually just here with a friend. Lady 1: Hi there, are you still doin' all right? Me: Yeah, like I said, I'm just hanging out. My friend is getting some lip gloss or something. Lady 2: Hey, you, I see you're still here...is everything ok? Can I get you anything? Me: The answer is still no. Please leave me alone. Lady 1: You've been here for 3 minutes and 4.5 seconds, can I help you NOW? Lady 2: How about....now? Both: NOW? Both Plus Another, New Lady: NOW?????? All the Ladies in the Store: NOWWWWWWWWW? I run out of the store and text my friend that I'm waiting outside. Don't get me wrong; I love Sephora. I love that you can find just about any kind of makeup there, that they don't skimp on the samples, and I actually DO like that the ladies are ready to go if you actually HAVE any questions, but most of the time whenever I walk in there, I feel like the T-Rex at the end of Jurassic Park when all the raptors jump on him and he has to tear them off and throw them into walls and stuff. read more

Let me just start by saying that I had a previous visit to Sephora (Sherman Oaks location) that was a blast! I had an awesome sales woman who seemed very knowledgeable about every product she showed me and she was great about making sure my make up matched perfectly with my skin. After having such a good experience I decided to go to Sephora again for another splurge. I was so excited to have another fun experience and to treat myself. However, I hated every moment that I was at the Glendale location. The first saleswoman I spoke with only showed me one product and when I asked her for alternatives to see which would I prefer she said the powder she showed me was the only product she'd recommend for me. To me, that came off as lack of knowledge of their inventory rather than an expert opinion. I find it hard to believe that in a store full of that many products there is only one option for my skin type. I moved on to a second saleswoman to discuss eyeliner options and after pointing me to one brand she interrupted me mid sentence to say she had another customer to help without any effort to point me in the direction of an available sales rep. I ended up leaving angry and really bummed out. This trip was meant to be a fun treat to myself and it ended up being an annoying errand. I mean, look at me, I'm so mad that I'm actually taking the time to write a Yelp review. I highly encourage management to provide a higher volume of staff as well as to properly train their employees on quality customer service. These products ain't cheap! It'd be nice if customers could feel like they were investing in the right brands. I won't be coming back to this location. read more

The worst service I've ever received at a Sephora. I counted 5 employees that brushed me off to another employee when I asked for help only to leave me standing by the Anastasia counter waiting for another 10-15 minutes for the 'right' employee to come and assist me. All 5 employees told me that they were busy and would call someone else to come over. I was so frustrated that I left the store thinking I can maybe come back in 30 min or so after the crowd had died down so that someone would be available to help me. Even though the crowd at the time wasn't even a crowd, there were maybe only 3 customers in the store including myself. I come back 45 minutes later, the store still somewhat empty and it's the same situation. When I finally approach an employee who was just standing around she seemed very annoyed and reluctant to help me. She seemed in a rush and eager to get me out of her hair, but finally I got the product and advice that I needed. When I am home and finally ready to use the product the next morning, I find that she gave me the wrong one. Do I need to open up the boxed product in the middle of the store every time? After an employee guaranteed me it was the right one? I don't know. Maybe the product mix up was on me, but to have waited for that long, received rushed service, and then handed the wrong product is not worth my time and money. read more

Had such a great shopping experience today at this Sephora, the staff is honestly rockstars. I've been to maaaany Sephora's and I was truly rocked by how great the staff here was. The manager guy by the front - rockstar, guy working the Dior area- rockstar, girl with the insanely perfect winged eyeliner -rockstarrrr , girl at the checkout- another gd rockstar. I was here from 1-2ish today if any managers see this and want to give people some credit. Honestly made me so happy to spend so much money during a freaking stressful pandemic and election. Customer service and just general good attitude has been so lacking in 2020 this literally gave me hope. Thanks guys read more

Tried to exchange some lipsticks that were gifted to me from my sister in law that I knew for a fact were purchased at this Sephora. All lipsticks were new and unopened. The employee at the register said they do not take merchandise that has no receipt regardless if it was a gift or not. She made absolutely no effort to help look up the info and said I should try Ulta! Bad customer service I will never buy from Sephora again. I'll stick to Nordstrom and Ulta that know how to treat customers. read more

Now I absolutely love nice make-up so Sephora is my favorite. I usually online order because you can get so many generous bonus samples that way, but I can't get packages lately so I went in to the Sephora at the Americana today for some CC Cream. I was not disappointed. Sephora's are basically the same with the exception of the smaller within-J.C. Penny's ones and it's a winning combination. Luxurious, mirrored, full of all the beautiful makeup one could ever want. As usual I bought more stuff than I originally planned but the perfume rollerballs were just so lovely. They have everything! The check-out lady was very nice. She gave me my birthday gift which was the whole reason why I went in there in the first place. An excellent Marc Jacobs eyeliner and a lipstick that's not quite my color but I'll survive I'm sure. Sephora is makeup heaven. When I die I want to haunt a Sephora. read more

This review is for Tiana Tan, who helped me out with some make-up tips and was absolutely amazing. I had the PBA make-up consult with her and she totally listened to me and answered my questions on what I wanted to know. Which was EVERYTHING! To be fair, I am a girl that does not wear make-up (seriously, lip gloss if I want to be fancy), but I wanted to have someone go over the basics and then some, for those 'just in case' days. (You know, since I'm a grown-ass woman I should know how to put on make-up every now and then.) The 90-minute session even went a little longer and she was kind, patient, cheerful funny and optimistic. She just came to the Americana Sephora store from Pasadena (so you are in luck!) and I highly recommend her. You can tell she really, really loves what she does. Oh, and the staff around her were fun and cheerful, as well. Everyone was friendly. I mean, okay. I know everyone in that store is trying to sell me more and more make-up, so that's their job to be friendly and cheerful, but they're REALLY good at it, and there was no one there that seemed like a disgruntled employee. They all had a good vibe going. So, yes. The world of make-up is now a little less scary thanks to Tiana. Sephora's expensive, but she found some products for me that I can see myself using over and over again in the future. And she took the time to write down other products she recommends and that we used in the consultation and then answered more of my questions, which was PERFECT. Love her. Seriously. You should go to her. You will love her too. THE END. read more

I went into the Glendale Sephora at the Americana just to get my favorite perfume. While I was checking out I met THE nicest sales associate. He was so sweet and engaged me in a genuine conversation where it was evident that he actually cared about his job and the people he serves. He asked what my favorite perfume was and came back with another fragrance that I absolutely loved and intend to buy in the near future. He was the perfect blend of friendly and professional and I left feeling very impressed. I'm a stickler for good customer service and he rose above and beyond my expectations. read more

I love this sephora store great location and great staff. I enjoy it every time i go there!

Horrible employees at check out! The employees on the floor were friendly and helpful but the ones at the register killed the vibe! Also I wish the estee lauder section had more items! read more

Stuff is not knowledgeable! Very superficial shallow treatment towards their believe it or not very important job of advisor of skin care products read more

I love their new location! Since they moved to a bigger spot, I've been less hesitant to go in store to make my purchases; now there's more room in between the shelves and displays, so when me and my gigantic ass purse go shopping, I'm not knocking over products and people trying to look around. I'm not 100% positive but I think since Sephora moved outside to the Americana, they're open later? The employees here are very helpful and friendly. I was looking for a good perfume since one of my favorite ones is no longer being made and I have this huge attachment and was finding it very difficult to find one to replace it; one of the girls was nice enough [and suuuuper patient I might add, haha] to go through some of the fragrances she thought would be a similar alternative. Overall, I thoroughly enjoy this new Sephora and have been many times since they opened. :] read more

The Best Make up store !!!! I love all the brands they have !!! and the service is great !!!!

I don't know why the staffs are so busy all the time when there aren't that many customers compared to other Sephora locations in LA or NYC. It's very difficult to get help with anything and when I finally get a hold of someone, they give me so much attitude. They're very selective about who they want to help first. Also, everything is out of stock including the testers. I asked them if they could open up new tester and they said no. But the checkout line moves pretty fast. read more

Weird that other people have not had great experiences at this location. I guess it really varies based on the employee that helps you. I have always had great customer service at this location and this is the Sephora I go to most regularly (mostly because I love the Americana). My advice if you need help is to take a look around at the available employees and stop the one that smiling at you and ask them! I've never filled with that approach. I love that you can get samples of any of the facial skin care products so that you don't have to waste money on something you don't like. Also, Sephora's return policy simply cannot be beat. If you have your receipt or credit card that you made the purchase with (or you can look up past purchases through your Beauty Insider account), you can get a full refund at any time. I have had products that I bought the year before but just never user never got to return, and they always do the return, no questions asked. So I'm way more likely to take a chance on new products! (and as a result, and up spending a lot more money than I otherwise would!) PS: if you need to validate parking, there's a self-serve validation machine in the shoe department right next-door at Nordstrom! I think it's a three hour! And you don't have to both asking anyone. Lurve that! read more

Woo hoo!! So, unbeknownst to me (a Sephora addict), if you spend $120 they pair you up with a professional beauty advisor for a free 90 minute beauty lesson!! I guess only certain stores have beauty advisors so I'm glad my local one does. My advisor was Nicole and she was AWESOME!!! I always feel like I can't replicate the make up tutorials I get with products and she helped create looks for me with products I bought that I was able to do on my own the very next day!! I felt so excited!! She also turned me on to Josie Maran matchmaker foundation and Korres quercetin oak skin care which are two of my new favorite things of all time (next to gooey shiny stuff by Bare Minerals). I have olive skin (half Latina, half Armenian) so not all colors or foundations look good on me and not all artists know how to work with my tone correctly, but Nicole totally gave me a look that worked with my style. BEST OF ALL, I got compliments the very next day at work on my makeup... and later that night from the guy I like. Weeeee! Thank you Nicole!! read more

It's not a very big store. The one in the Glendale Gallery is even small since it's inside JC Penny's. I need new foundation and maybe a lipstick for an event that night. Sounds simple. I decide to go in the am to avoid the lunch crowd. Store was basically empty and nobody seems to want to help me. I just need foundation. I knew what I need and I just need to find out what my skin tone was and which brand that would work for what I needed. As long as it was under $60, I was fine. I finally got a sales person to help me. Their skin testing machine was down. They couldn't get it back up. The girl really didn't know what do to. She kept on trying to match foundation shades from a line that she liked, I kept on telling her I need heavier coverage. Finally, I had her look up my old foundation from my membership card, and try to match something from there. At the end, I did most of the work and I walked out of there without even trying to find a new lipstick. Tip: Wait an hour after they open up. If you get there too early they are more interested in getting the store ready then to help you. read more

I've been shopping at this Sephora location since it opened. The staff is always friendly and helpful. Sometimes I only have a general idea of what I want and some how the staff manages to send me in the right direction. I recently had my makeup done here for a special occasion, Perla did a great job. I got complements all night long! read more

SEPHORA - Thank you Perla for the beautiful makeup! - Cosmetics & Beauty Supply Near Me - Glendale, California

I love Sephora, but their Glendale location is just awful. The service was pretty much non-existant (I was here on a slow Tuesday late morning...it's not like it was a busy Saturday afternoon or anything!) There were a few more middle aged women there who were helpful, but the younger associates were snotty little brats who were more concerned about touching up their own make-up and chit chatting than helping us, and they made my friends and I feel like we were a huge inconvenience when we interrupted their gossip session to ask them to direct us to what we were looking for. Despite the fact that I live a mile away from this store, I'll be driving to Ulta in Burbank or the Sephora in Pasadena from now on. read more

This Sephora saved me on a Sunday evening during the holidays when I needed to get holiday gifts, and the Glendale Galleria was already closed. Sephora used to be inside Glendale Galleria, but now it's in the Americana right next to Barnes & Noble. I was able to get in and get out quickly while getting what I wanted because the employees were extremely helpful. Had a nice quick conversation with the cashier while I was paying - I love random good conversations with cashiers =) read more

Love this Sephora. I can't get enough of it. Its a makeup heaven for makeup junkies like I. Customer service has always been great to me in this location. They are always super helpful and unlike others their never pushy to sell me a product. Although sometimes they run out of certain products I love this Sephora! read more

I love this sephora! The workers there are amazing. I wish I could remember their names but a lady helped me find my perfect shade in bare minerals and I'm in love! Then I went back again to get a gift for my friend and the guy at the register was super bubbly and friendly and nice and gift wrapped my gift for my best friend. Awesome customer service :) read more

Another prime time Sephora! This one rocks! It's big you feel like cosmetic heaven!! Great selection, they have items you probably won't find in smaller Sephoras. Employees are sweet and knowledgable about products. read more

I dread coming to this location. The layout and the room capacity at this location is the worst. And whenever I go there is no dead hours, it's always busy and I get anxiety because it is small and there is people everywhere. As for the employees, most of them are not helpful whenever I ask for something, they always pair me with the wrong foundation color, or something they want to recommend and sell. And a few times they didn't put my points on my membership, haha I can tell some do it purposely, because I've never had that problem anywhere.I don't know but they are not awesome like ones I encountered at Hollywood and Pasadena. I don't feel welcomed. 3/5 Atmosphere 5/5 Product Variety 2/5 Staff 5/5 Cleanliness read more

Summary: Work on training your associates in their customer service skills! 1. Did I get what I needed? Yes. (I was looking for a comparable product to Pat McGrath's highlighter, but one that didn't cost $70+) 2. Did an associate help me? Yes, but... she didn't seem to have been trained in attentive customer service. The associate I flagged down was putting away nail polish bottles when I asked her my question. She kept working on her project as I stood there, waiting for her to show me where the product she recommended was. At one point I started applying nail polish myself, seeing as I was in for a wait. -_- 3. Sephora, please remind your associates that just because they're in a rush doesn't mean they should make the customer feel rushed. This was not one but two employees who were unnecessarily brusque. We're spending money here! read more

I love this location is pretty near to me so it's very convenient employees are OK nothing to rave about but it's a big location! If your in the area! I really love the two faced cosmetics and the Rihanna line definitely check out! read more

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Sephora is one of my favorite stores because of the selection and various price points. The quality of the products is high. I've returned and exchanged several items and NEVER had a problem- 60 day return policy on cosmetics is nice. I like going to this location b/c of the employees. They are more knowledgeable than other stores and friendly and outgoing. read more

Its unfortunate that my first visit will most likely be my last. I purchased some mascara eyeliner and foundation from this location i got the birthday freebie and even signed up for the beauty card. It was a great day indeed. However i was unsatisfied with the products that i purchased and so i tried to return it to get my money back. Now usually i keep my receipts when i make an 80 dollar purchase but of coarse it had to get lost somewhere but then i thought "hey i have my beauty card they can totally look up the transaction and ill get my money back" well turns out i was wrong. The staff member who rung me up FAILED TO ADD THE TRANSACTION to my brand new membership. I paid in cash so trying to find my transaction was not possible. I am waiting on a response from their customer service reps at the moment. I will change my review depending on how this is handled because it was already handled very poorly inside the store. It is unfair that i am able to get a refund due to the fact that one of their employees failed to do her job at the register correctly. Word of advice: Make sure all your CASH TRANSACTIONS are recorded on your membership or else youll be screwed over like i was. read more

Vanessa one of the managers or supervisors need's retraining. Needs to stop calling her customers "love" especially when they are upset and it's used in a matter that feels insulting. I just needed to do a simple return and passed the 30 days by two days. I told her I had COVID and didn't come in sooner for that reason never even used the product. After a lot of arguing she agreed but I accidentally left my wallet at home and instead of giving me my other options she tried to hurry and put it on a gift card even thought I stated multiple times I didn't want that. I had to physically take the item back for her to stop I told her if she can just automatically return it to my card without me inserting it she said no even though most credit card purchases automatically do that. But she made it a big deal took my ID for it and acted like it was the only way. I told her I'd come back with my wallet I live close by she said no one is doing it after you leave and I asked for a different managers name then. When I returned an hour later she did the return without my ID which was magically no longer necessary and I inserted my card and she didn't even bother to check that it matched even though I offered it being returned via Apple Pay during my first visit and she said no. Tired of these Sephora employees that don't even have a college degree on their little power trip just because they are a manager when I can go to any Sephora and no longer shop at this one. I know from my professional experience that what matters to corporate is sales and they don't realize how much people hate this location and they lose customers when their unprofessional management team treats people this way. I'm a rouge member and won't be returning. read more

Why does this place exist? My GF and I came in here to get some makeup and literally could not get anyone to help us. Finally a very flamboyant gay guy asked if he could assist us while staring straight at me. My GF tried to explain what she was looking for but he kept checking out my junk. I realized my shorts were a little tight since I decided to do yoga for the first time with my girlfriend, but that is no reason to eye f*** me. On a side note, his name is Ron but he likes his friends to call him Jody. God help me! I gave this 2 stars cuz the chick ringing us up was super hot. read more