Kevin at Ulta was absolutely amazing! He took his time helping me create a skincare regimen and explained everything so thoroughly. I've only been using the products for THREE DAYS and can already see a difference in my skin! He was so kind, patient, and helpful, and truly went above and beyond. If you need skincare help, definitely ask for Kevin! read more

Ulta Beauty - New skincare routine - Cosmetics & Beauty Supply Near Me - Burbank, California

Abby did a great job, she showed lots up products explained everything. En up buying Clinique High Impact Shadow Play pink honey and noyz unmute parfum. Both great thanks to Abby I found these. read more

I thought this place only sold products but they provide beauty services as well. I booked my appointment with Kaylie to do highlights so the gray can blend as they grow out. It turns out that it will take about three sessions to get my hair to where I want it to be. Today's session was to set the foundation. She spent about 30 minutes talking to me to see what I wanted and my expectations. Since I've been using box dye for 15 years, I wasn't expecting much accept to color my hair one color again. It turns out that box dye has a lot of metal and it's harder to work with when you want to highlight. Anyway, she did a test on two strips of hair with two different manufacturers. Most of the bleaching worked but there were some areas with resistance. My hair passed the test and she started bleaching several sections of my hair. The bleaching was necessary so the hair will take the color when applied. There were so many steps that she took that I can't remember because she spent six hours doing my hair. It was a very long process but it was fun to see the transformation. My hair was jet black and she was able to make it brown with highlights. Overall, the store was very clean and well lit. The staff were attentive and friendly. I highly recommend coming here. read more

Ulta Beauty - Kaylie creating color - Cosmetics & Beauty Supply Near Me - Burbank, California

I've visited this Ulta location several times, and the service has generally been fine. However, during my most recent visit, I stopped by to redeem my birthday gift and was informed that they had already run out of the birthday items. I was disappointed to hear this, as I feel Ulta should better anticipate and stock promotional items that are offered to members. There aren't many Ulta locations conveniently located in this area, so making a trip to the store requires extra time and effort. Unfortunately, because the birthday gift was unavailable, I wasn't able to redeem the offer at all. read more

It was packed inside this store on a Saturday afternoon. I came in because I was shopping for a birthday gift. I was browsing their perfume section and sampling fragrances. However, this location's samples were running low or unavailable. I ended up purchasing a jimmy choo perfume but when I got home, I realized I got the wrong one. Line was packed but went along quickly. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Burbank, California

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Seleia is the worst cashier at ULTA burbank empire location. This employee needs to be coached on how to interact with customers. Seleia was extremely rude and unprofessional! ULTA please do better! Visit into the store was on 8.28.2026 at 510pm. read more

I consistently have a frustrating experience at this Ulta. The customer service is poor, and the employees often come across as unfriendly and unhelpful. There seems to be a real lack of basic problem-solving skills... simple questions or issues somehow turn into way more of a hassle than they need to be. I don't expect over-the-top service, but I do expect employees to be polite, helpful, and willing to actually try to resolve an issue. Instead I leave annoyed almost every time I shop here read more

The staff here at the glam bar are super rude here unfortunately. Whoever is answering the phones or there in person in the mornings has an attitude and acts like it's an inconvenience when you ask her questions. I used to come here all the time a few years ago and the girls at this location were so kind. The last time I got services done here too the girl rushed through it and didn't do a good job. I would look at going to another location! read more

I came in unsure of which foundation shade I needed. During a previous visit to a different Ulta Beauty location, I was matched with a shade that ended up looking a little too orange on my skin. This time, Emily helped me, and she was absolutely amazing. She was friendly, knowledgeable, and took the time to find a shade that actually matched my complexion. Thanks to her, I left the store feeling confident and excited about my purchase. Now that I'm using a foundation that truly matches my skin tone, applying my makeup looks and feels so much better. It has honestly made a huge difference. Thank you, Emily, for your patience, expertise, and outstanding customer service. I truly appreciate the help and would definitely recommend seeing her if you need help finding the right products! read more

The Service: Helpful & friendly. The Shop: Close to Walmart. Very clean & well organized. Carry lots of items. Always have good promotions. The Parking: Plaza parking lot sharing with other retailers. read more

I'm not a regular customer but they had a sunscreen I wanted on sale online only, I asked if they would honor it, was told it depends on the store. I asked again at the register and was told no we don't do that. They could have been kinder about it. My last experience here was a few years ago and it also wasn't good customer service, I won't be returning. It's also weird that you can place for buy online pickup and they'll honor it that way, but when you're already in store they won't. Just not worth the hassle. read more

I always have great experience in this Ulta store. It's usually busy and long lines, but line moves fast and cashier are always friendly and smiling. It is easy to navigate and find items in this store. If any questions, employees usually help me find the items I am looking for. I would say customer service in Ulta Beauty is way better than the other beauty company. Allie helped me with ringing my items. She was very friendly and was smiling which made the experience more enjoyable and made me felt welcomed. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Burbank, California

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It's always great to come and Ulta beauty and check out what cool things they got going on during the holidays for that special somebody. I noticed that there's a lot of vendor sales at the front this time around which is really shocking. I'm really used to having more helpful sales associates that actually work in the store.. This time I was unable to find as many helpful sales associates, they were probably all busy with other people because it was so crowded. But crowded is good and like all the retailers it seems like there's plenty of pre-holiday Christmas gift sets and promotional items that that they're always so well known for. And also lucky for me that the store layout is pretty much the same as all the store so it was really easy for me to find what I was looking for and get out pretty quick. Unfortunately, I didn't get out so quick because I spent a fair amount of time, browsing and shopping. My bad! read more

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I had a disappointing experience at this Ulta location today. I had a 10% off coupon on my account that was not applied to my purchase, and I didn't realize it until after the transaction. What bothered me more was the checkout process. The cashier, Alexandria, asked if I wanted to receive 20% off and told me to select "yes" and answer questions on the pin pad. She never mentioned that the offer involved applying for an Ulta credit card. I only realized what was happening when I saw the credit card application information on the screen and immediately said I wasn't interested. I understand mistakes happen, but customers should be clearly informed when they are being asked to apply for a credit card. Transparency is important, and I left feeling uncomfortable with how the situation was handled. read more

Jeniece was super helpful and helped get me the right shade of foundation. She gave me several options to ensure I picked the right one. Just wanted to right a review since she was so kind and patient with me. read more

Very attentive staff! I had some questions about hair colors and they really helped me to choose the right one. read more

The girl saw me running to the door at 8:59 pm and she ran to the door to make sure she locked it in my face, told them I was just picking up an order and they didn't let me in. No need to be extra and run to lock me out, a minute before close, especially while there's still customers shopping in the store. That's just ridiculous customer service read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Burbank, California

Insanely rude associate. I came in & asked for pickup & she made the rudest face, didn't say a word, pointed at the sign, & rolled her eyes. She is a brunette with two blonde highlights towards the front of her face. Didn't grab her name. If you hate your job don't take it out on me! Won't be coming to this location if this is the service. read more

I love Ulta's product selection, but this visit felt overwhelming. I have very sensitive skin, so I spend a lot of time reading ingredient lists and comparing products before I buy. During this visit I was approached by multiple associates, even after I said I was just browsing, which made it difficult to shop at my own pace. I know what my skin tolerates and what doesn't . At checkout, I also felt rushed when I tried to ask questions about using a coupon I had and decided not go use because the cashier Yamilet seemed bothered. I appreciate friendly customer service, but I would have preferred a little more space to browse comfortably. read more

I walked into the store and there was a greeter who didn't greet me. They had lots of employees on the floor. No one was willing to assist. They were on their cell phone busy with something else. The line was so long for check out I thought I was at an amusement park it was that long to stand in line for one item. I decided to leave. read more

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On June 27 at 4:00 , I came in to shop for some stuff and the cashier girl Yvette was so rude, if she doesn't like her job she should just leave it. Super rude!!!! Had to make my husband finish paying. Won't come here again!!! read more

Shanan at the beauty bar/salon really messed up my hair. I have red/copper hair and needed to go in for a root touch up. My natural hair color is black & very hard to lift. I told her multiple times that she would need bleach on my roots. She ignored that request and only applied color and of course it only lifted to a really dark brown so essentially I had an ombre type of style on my roots which I did not like. I also asked if she could do layers on my hair, and she did a horrible job on it its been a few months and my hair is completely chopped it shows no sign of layers. I asked her how many years she's been in the business due to the fact that she was doing such a mediocre job on my hair. I am really disappointed and now due to the cut she gave me, my hair does not grow. Do yourself a favor and do not book her. read more

I've always had positive experiences at this ulta with customer service. My only complaint would be the stuff I wanted were out of stock but the worker suggested I can order it to ship there or order online. To be fair what I wanted was sold out at many shops because it was highly popular. Everytime I go, I'm always helped right away and when I ask for advice, the workers have gone out of their way to walk me around to suggest different products. It's a huge store too! This location is in a good and populated area with plenty of other businesses. It's right behind Trader Joe's which can get packed in that area but there's still plenty of parking in the lots. read more

My wife wanted to stop by here last night because we were nearby and she needed some more hair shampoo. Since this store is near Walmart, finding parking in the front will be difficult but if you park on the side or behind the store then it might be easier. We came like 30 minutes before the store close but there were still a lot of people inside. A worker offer to help us but my wife already found her shampoo and was just browsing afterward. I went to their cologne area and they didn't really have much on display to try out. So I just saw 1 Dior and tried it on their test strip which I thought the smell was too strong. They only had 1 cashier working so the check out line was backed up. read more

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This Ulta is the only one I ever go to! Helpful staff, clean, great layout. And even with a long line, it moves so fast.

Brought my daughter into the salon today to get tinsels done by Irene. 10 STARS! She was super friendly and nice to my daughter. Her tinsels are adorable! Thanks Irene read more

I just got my hair done by Rachel here and I am obsessed with my hair. She absolutely nailed it and made the whole experience so comfortable and fun. She really listened to what I wanted and the result came out even better than I pictured. I couldn't be happier and will definitely be coming back read more

Ulta Beauty - My hair - Cosmetics & Beauty Supply Near Me - Burbank, California

Stopped by this Ulta and had a great experience. Shana was super helpful and welcoming. She helped me pick out a few products and made the whole visit easy. The store was well stocked and clean. Really appreciate the good customer service. love you guys ! read more

Yesterday (9/5) to get a Express Keratin Treatment and I loved! Great experience . Shanan the lady who worked on my hair, was very nice, she explained everything about the treatment and did an amazing job! read more

I have gone to this Ulta dozens of times (as it's the closest one to me) and never had any issues. Customer service has always been fine in most cases. I had the most unpleasant experience with a cashier named Daniela (I'm assuming because that's what was on my receipt). She was super snippy and cold to me, asking for a receipt as I was returning something, when I've never been asked to provide a receipt (I always assumed it's because I put my rewards phone number in and they could look up my past orders). She just stood there rolling her eyes as I was fumbling on my phone to provide an order number, which I KNOW she could have just looked up on the computer. It was just cold, rude, bad customer service, not even trying to make conversation. I could feel the bad energy, she didn't even make niceties as we were ending the transaction - nothing. Customer service has seriously gone downhill, and the bar is so low for me. A simple hello, goodbye, anything would be great. It was such an odd interaction that it was enough for me to leave a review. I hope this store does better training or hires friendlier people, because places like Ulta or Sephora are my happy place when I want to walk around and spend some money after a stressful day. We do not need rude employees being cold and snippy for zero reason. read more

SO RUDE!!!!! can't even ask a simple question without getting a passive aggressive response at check out. Hope you hire nicer checkouts.

I love ulta but sometimes I feel like I'm being Watch as if I'm going to steal singing here in Burbank. The sales are great and love all the perks of having a card from here but every time I go I feel like I'm being watched. Not a nice feeling yet I still go because not all the staff makes me feel that way. read more

Donna is a terrible cashier. I went in to return one product and it took her 10 mins to process. I started off by telling her I needed to return my item and she then proceeded to ring it up. I then handed her my phone for her to scan my digital receipt and she had trouble pulling up my profile to return one things. Ridiculous. She needs to be trained more because waiting 10 minutes for her to scan and return one item is insane. Also there were other beauty advisors next to her and no one was helping. Do better Ulta. read more

Huge store with lots of options! Wish there were more opportunities to sample like Sephora offers. Friendly staff and great deals if you have their app and sign-up. read more

I cannot say enough great things about Rachel! I came in with a hair emergency! Another salon totally messed up my hair. It was multiple colors of orange. Rachel was completely honest and told me it would take all day but she would do her best! It turned out so good! She did treatments in between processes so my hair wouldn't fall off. Rachel also makes you feel so comfortable. The time didn't seem so long. She has a great energy about her and she is super talented. You can tell that she really wants to do a good job and she wants you to leave feeling happy! I'll be a regular for sure! read more

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Ulta has such a great selection of beauty products. It saves you from having to drive to different places to find exactly what you're looking for. I don't know anybody who doesn't love Ulta. read more

I Had my Hair cut and Styled by Candy G and I've never felt so seen and heard in my hair consultation & service For reference I've always had iffy experiences with Hair cuts (tooo short , not the cut I wanted ) I came in with Long one length hair and left looking like Farrah Fawcett in baywatch !!! I can't thank her for being so sweet and kind and easing all of my worries CANDY is so knowledgeable and understanding of hair it's like she has magic hands , I'll never let anyone else cut my hair she made this New mom of two feel Like a model, I truly cannot thank her enough read more

Gotta give a shout out to my girl Audrey. She was SO helpful and sweet, helped me find a lip stain and gave me pointers about makeup. I'm a newbie to the makeup world and she was so approachable! read more

This is the best ulta I've ever been to! I accidentally scratched my face (which left a little scar) so I came with the purpose of finding a concealer. Normally I wouldn't be so quick to cover up, but I am attending a wedding and didn't want it to show up in photos. The customer service here is incredible. I didn't get his name but he immediately matched my shade using tarte concealer and was so wonderful during the process! When I went to check out, the cashier was so sweet too. This was not only a great experience, but I'm feeling confident again with a product I truly needed and will continue to use. Highly recommend! Thank you!!! read more

What an absolute nightmare. Avoid this location at all costs and just shop online--it's not worth the hassle. This is by far one of the worst customer service experiences I've ever had. I wasted over an hour here. First, one of the employees said she'd go look for a shade I needed, only to disappear and never return. When I finally tracked her down, she admitted she hadn't even checked and casually mentioned they probably didn't have it. No apology, no effort, just complete indifference. Then, when I finally got to the register after waiting in a ridiculously long line, things got even worse. I wanted to pay with gift cards, and the cashier peeled off the stickers to reveal the PINs but ended up scratching the numbers off completely. She shrugged it off, saying it happened the day before too, and told me I'd need to call customer service. When I called customer service, they informed me that the department I needed was closed and I'd have to call back the next day. So now, I'm left dealing with this mess because of their carelessness. On top of it all, my husband was frustrated by how long I was stuck at the store and now refuses to ever go back with me. This place is a complete waste of time, and their lack of professionalism is astounding. Do yourself a favor and shop elsewhere. read more