Came here to redeem my birthday gift, and got treated to some items by Benefit (much thanks to my boyfriend!). Overall experience was awesome! We were greeted by an employee on our way in, browsed a few shelves and I eventually chose the Instant Brow pencil in medium and the They're Real! mascara both by Benefit. The employee that rung us up was very nice, and the employee stationed at the entrance bid us good-bye as we left, so I have no complaints about this place. Great service! read more

SEPHORA - My birthday gift from Sephora, including the free Birthday Reward. - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I was here for a face mask and the lady working was super nice and helpful. She recommended me another product besides the one I was eyeing and I fell in love! I've never tried dr perricone before but I'm excited to try this mask. The lady was super genuine and I felt like I can rely on her to give me the honest opinions. I ended up buying the product she recommended. She even tried it on me and waiting till I saw the results before I left. Not sure how the other sephoras are but this one is in my hotel so why not. Plus they open late and that's a plus! read more

I went into this store in the forum shops close to midnight on a Saturday. I was looking for a perfume, I have a hard time trying to find one I like. A man named Dennis helped me by asking which ones I have liked in the past. He took me to a computer and put them in and found out which underlying notes I am liking. We found that I like vanilla, and he was so generous to give me five different samples to take home and figure out which one I like before purchasing. I did not expect such great service at midnight when people are trying to get home from work. Great customer service. read more

I loved this Sephora's size and selection, but unfortunately do not feel comfortable returning. I went today and was chatted up by who I thought was a genial older Asian woman...then she asked me if I needed help. I told her no I was just browsing. Moved on to the nail polish center, checking out more of the unusual colors, taking a photo for my friend who is a nail polish enthusiast. Surprisingly the same lady was right behind me asking if I needed help with nail polish. Again politely declined paying attention to taking the pics and texting. It took me a while to realize she was staring me down. She was so on top of me that when my friend called me and I said, "Hello", she responded. Clearly she was watching me carefully. I don't like being made to feel like I'm a criminal while browsing at a retail establishment so it's a pass for me. read more

I went into this sephora with my friend, and as we walk in this lady with hideous blue eyeshadow that looks like she tried to do a look of Ursula says "underage girls coming in" to her mic. First off, it was completely unprofessional, and now i understand the controversy of how sephora workers are rude and talk about their customers secretly. This is the second time I've come here and on my last visit they were talking about another female as well. How sad. read more

Yanet helped me and my friends get perfume samples and sign up for the rewards program and was generally very helpful and lovely. Everyone in there was also welcoming without being too pushy which I greatly appreciated. read more

Love Sephora and their products but you can rarely get anyone to help you at this store. They seem to have a big employee turnover because I never see the same girls working when I shop here. read more

This store is pretty big but employees are nowhere to be found. They greet customers though that's a good thing. But when you need sample or foundation matching I still look for employees to help me out. read more

I was helped by Deanna ! She's so sweet. She helped me contour my face and showed me some cool techniques. She also made me some samples. I bought a few items and the cashier was NOT friendly . She goes ... "Are you ready now"???!. I believe her name was Brittany. She asked if I have a points card with them and didn't explain to be what it was . I had to ask her and when I asked her what the benefits of the member points are far she said "it's nothing really just points. Really? Well I signed up for it , and whadddddya know ... She have to give me a qualifying Bday gift for it Nars Lip shimmer!! So uninformative of Brittany, which was why i knocked one star off. read more

I was never greeted, and waited for several people to come ask if I needed assistance. After a few minutes I approached someone who could not help but said they would get someone. I waited again and after 10 minutes I walked out. I went down the street to the Miracle Mile Sephora and was immediately greeted and helped and made my purchase within 5 minutes. read more

This Sephora is located at The Forum Shops at Caesars Palace. While I was shopping around the store several employees asked if I needed help and they helped me locate items I was trying to find. This is a very large and very busy store but thanks to the great employees I was able to get everything I came in for. My shopping trip to this Sephora was a very pleasant one. read more

Visiting The Shops at the Forum, I wandered into Sephora. Usually when I go to Sephora, sales associates are nice enough and answer my inquiries directly. However, this particular store visit was memorable and enjoyable. I met Gianna who was more than helpful! She was genuine, sweet and professional, taking the time to chat with me, understand my needs and recommend a variety of products. I was truly impressed with her customer service and will definitely return whenever I'm in Vegas. read more

This Sephora is AMAZING! I am from Florida and it is the best one I have seen yet. The associates were very friendly but not very invasive; they let me try out everything that I wanted to without bothering me. I even gave some of my friends makeovers and they were encouraging us and happy to watch! Backstory: my makeup bag was in my suitcase which Spirit Airlines (DO NOT FLY) had "misplaced." Thank god Sephora was around the corner. They had brands that I had never seen in any Sephora store: Givenchy, full YSL products, Guerlin, etc. they also had a HUGE MFE only section where you could get the entire line of products and makeovers and advice. They had another section dedicated to MUAs but I didn't really explore it. Everything was in stock, which is rare, especially for such a popular location. One of the workers let me know that it was the largest store on the West Coast. Also, don't be afraid to ask them for tips about clubs and sightseeing because they are very friendly and knowledgable. I even gave one of the artists tips about a new NARS foundation that she hadn't tried yet because we had similar skin. Overall, I am thoroughly impressed with this store! read more

SEPHORA - Tried so many new products and took my face from 0 to hero! - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Ran in quick.... To grab some lip color. Fatima helped me. She did my eyes for me and they looked gorgeous for a dinner award party I was going to. She was really well skilled and kind. Thanks Fatima, you made my night in Vegas. read more

Juan & Karen are kinda rude. Won't return to this location based on poor customer service.

I attended Sephora at Miracle Mile recently for a makeover. The makeover was great, and I purchased many of the items used. When I returned home, however, I was charged for items that I did not buy, and they were not in my bag. I contacted Richard at the store and was asked to send a receipt that had details of the transaction so they could check the camera footage and confirm I did not make the purchase. They confirmed this and told me I need to go to Sephora to get my refund. I didn't make this error, why am I being inconvenienced to get my refund? So I contacted corporate Sephora who refunded me and gave me a gift card. I won't be using this Sephora next time I'm in Vegas. read more

Even though the line was extremely long here the cashiers worked quickly and our group of ladies were out of there in no time.

Got my make up done here by Anthony and let me tell u he is a GOD WHEN IT COMES TO EYEBROWS . He is very fun and professional and very good at what he does. He left me looking like a doll. Will always come back to him . Love the forum shops also lol and this sephora read more

I love Sephora so much anywhere I go in the U.S. the staffs is always friendly and helpful. But I don't know if what's the difference of being a VIB holder from normal card holder though. read more

Came here earlier today. I was greeted by a woman in the front. She was very nice but I didn't catch her name. I was looking for some anti aging products. I spoke with Rene and he was super friendly and helpful. He even gave me a sample of a serum for me to try. I ended up leaving with a set for my face. Thanks for the great service. read more

Came to return a product that was purchased the night before. The product was new and had never been open. The return was denied because according the Sales Associate "Lilly" they couldn't return it! As soon as we asked a different sales associate she didn't see a reason why I was denied to return the Eyelashes that were never used nor taken out the package. She was kind enough to help us out. LILLY was super rude and if she doesn't have the time to really help her customers then she should find another job!! Never been so disappointed with Sephora. read more

This past weekend I went to Las Vegas to celebrate my anniversary with my husband. It was the Vib appreciation sale. I had called in to ask for the pat McGrath mini lipsticks set and to come buy and pick them up. Unfortunately at the time I had gone to the store they had been sold out. I appreciated the fact they understood my frustration, took time to understand my concerns. All Sephora employees were professional. The manager was able to accommodate me and be able to submit an order from another local store. I was able to get the item shipped to my hometown in California. Thank you! And I will always be a Sephora shopper read more

The size of the store is fabulous, and product quality is exactly what you'd expect from a Sephora- second to none. I like Sephora because in a lot of cases, they're less expensive than going the local's route and hitting Ulta, and they've got SO much better stuff than Sally's Beauty Supply. If you're on the strip and getting top-caliber beauty supplies, however, you're better off hitting the location at the Venetian rather than Planet Hollywood's. The nice little surprise samples/gifts with purchase that you get when you order from Sephora online still can be expected at the Venetian location. (yay! new stuff to try out!) Plus, if you're pleasant and patient, half the time you can walk out with a fun makeover. Planet Hollywood location, not even goodies in your bag. sheesh read more

Absolutely 5 stars!! The staff were so friendly and attentive with me and my girls! We all ended up purchasing product and doing the color iq promotion because we felt so welcomed! Rene & Alysia especially helped us out and we couldn't thank them enough! Beyond great customer service, the place was big and well-stocked! Found everything we wanted :) read more

It's very rare for me to leave a review and take the time out of my day to praise customer service but I just have to for Tammi! She was excellent... When others neglected to even want to help me and it felt like when I would ask other associates for help they would just say over there and point. Tammi took her time to explain that if it was out of stock she could order and ship the product to my home free of charge. She was not only friendly but exceptional in making sure I was taken care of and not overlooked. Now as far as the product I received I did have a problem as far as the pigment on the Anastasia brow tint seemed discolored. I didn't bother to return it because I needed it. But the other staff members should model Tammi and her behavior since many of you just ignored and pointed directions. She is the only reason I'd shop at this sephora again otherwise I'll go to town square. read more

Amanda did my makeup this past weekend for my wedding. She was so friendly and polite, she made it a great experience.

This Sephora Store is amazing! The staff is very friendly and go above and beyond to help you find what you are looking for. Better than any store in Los Angeles. read more

I was not super impressed with this Sephora. The staff was not helpful. I have to return a 40.00 powder because I attempted to match it myself and of course it is the wrong color. The check out girl was also rude. I had 500 points and wanted help picking my freebie. She rushed me along and actually suggested I get a mascara. I have eye lash extensions which are pretty obvious. Anyways I prefer the Fashion Show Sephora. read more

Absolutely loved this sephora store, I obviously love all the product there but the staff was also extremely helpful and polite..awesome customer service and beautiful makeup!! read more

I go to a lot of sephora locations and I absolutely appreciate the customer service I receive at the Ceasars forum location. Extremely helpful and really listen to what your needs are and offer multiple suggestions. If you would like to receive RED CARPET service, hit up KATELYN & TRAVIS !!! these two are assets to the Sephora family :))) read more

I LOVE that they have so much to pick from but dealt with one rude person so instead of the 4 stars I was going to give 3... BUT I've dealt with so many nice patient people that I could not take a star away over one bad experience. read more

Amazing customer service. Above and beyond. Jacqui helped me get off all of my makeup and basically gave me a mini facial before I got my makeup done. She even cleaned off my lashes that I had already worn and wanted to wear again. My skin felt fantastic when she finished! As for my makeup, Gina is a GOD. I have never loved my makeup more. She went above and beyond to give me exactly what I wanted and is so crazy talented at what she does. I'm sure the other makeup artists are wonderful, but after getting my makeup done by her I wouldn't want to ask for anyone else! read more

I left home without my entire makeup bag!!! I got the most incredible help from a gentleman at this store in dealing with this disaster. Without spendings small fortune. read more

Stopped in this Sephora (The Forum Shops) store yesterday to look around. Found Deb at the Benefit area and she was awesome!! Fun, knowledgable and personable! Our group of 5 women all got tips, a lil make over & ended up buying some cool products! She knows her stuff and made the trip in, worth while!! Thanks Deb!!! read more

I am not rating Sephora in general, but the customer service at this one is some of the worst I've encountered. First, I had to search for someone that didn't want to just walk past me and stand. Most of them had the attitude that I was lucky to be shopping there not that they were fortunate to have a paying customer. When I told the cashier that I was a Beauty Rewards member she immediately rolled her eyes and asked "do you have your card or do I have to look you up?" She was a bit nicer when I showed her I had my card on my phone, but how hard can it be to type in an email or phone number? Very rude and they all need some customer service lessons. However, because it's Sephora and it's in an extremely busy area, I'm sure they will continue to have customers. read more

This Sephora discriminates against me . I have my exchanges yes. Returns rarely. The original lady checking me out failed to understand a return and exchange for a product plus paying the difference . Manager had to take over from then on every Sephora I had entered security is called in minutes later. Caesars manager (Hispanic woman) had put my name and face out there so that security is called . When we go into Caesars she goes out to security to come in I go in with my boyfriend and shop . But no we are watched heavily . Made me uncomfortable every single time . And worst of all I can't return any crap from there and I am declined. No more business for Sephora ever again. read more

Went here with my girlfriend, store is clean, staff friendly and very helpful. They make recommendations based on your needs. BUT (this is a big but), you can find the same items for almost half off on Amazon!! read more

Love this store. Everyone that works there is So helpful. Love how u can get sample products to take home before buying so u can see if u like it or not. read more

So I came in here with a very complex problem. I had bought products for oily skin (because I thought that's what I had) and I come to find out that $300 dollars later and after I got rid of all my receipts that I in fact have dehydrated skin..... So I come to sephora with products some in boxes some not and no receipts.... oh and my purchases were on 2 different accounts... But that didn't stop the 3 amazing ladies there from helping me with literal freaking smiles on their faces even though I know all my needs were a hassle. Never felt more welcomed and important at a sephora in my life before today. I'm glad I drive down to this one from Henderson and will make sure I do so every time I need to go to a sephora from now on! THANKYOU SO MUCH LADIES IM SO SORRY I DIDNT GET YOUR NAMES !! But one was wearing two diamonds between her eyes with her cute blue and purple makeup ! You know who you are !! A superstar! read more

The cashier embezzled me !!!!!! Do not go to that Sephora. I knew my shopping bag had a huge amount so I did not pay attention in the moment and checked my receipt after and it was too late. The cashier added a product in my order (probably for her ) when I went to look for another product in the shelves. I paid an extra 60$ for some cream I have never seen... I am very angry! read more