0/10 AGAIN !!! this is my second time at this location and nothing has improved . i decided to give it a second chance but no, their customer service is TERRIBLE ! if you don't like talking to people then don't work in a retail nor a customer service job . the moment i stepped into this store the vibes were horrid . this time i came with my niece in a stroller, this employee (1) gave us the nastiest look and barely moved when i said excuse me . then once we got all our products i browsed with the baby and employee (1) purposely went in front of us and didn't even say excused me, just pushed us out of the aisle even though the aisles are double sided and she could've gone the other way, then employee (2) came up to us "can i help you find anything?" and i asked for a frosted lipstick and she looked at me like i just asked her to give me all her money and shoes ??? then turned away and said into their walkie talkie thing saying "hey team do we know of any frosted lipsticks ?" then turned to me and said no . i said "okay that's fine" and walked away . at the register the employees were looking at us like we were gonna steal all their products and sell them outside or something ?? we spent 100+ there why would we steal ? we don't even look scary so why do these employees think they can judge people for buying makeup at a makeup store ??? absolutely horrified and disgusted at the actions of the employees at this location . nothing changed for the better and nothing ever will . read more

Every SINGLE time I walk in there, especially since COVID, the staff is so warm, extremely helpful; but the knowledge is priceless.. carte blanche read more

So I came in to return a faulty perfume bottle. It stopped spraying on the 2nd use...would have kept the bottle if I had access to the perfume somehow. Unfortunately, my return date was a couple days late due to being out of town. The gal at the counter wouldn't replace, but manager standing right there... in a condescending tone said that she would make an exception this one time. We can't do that for every customer. Oops...very embarrassing cuz there was a line out the door. Um, your product was faulty. Please stand by it and maybe apologize for the inconvenience? Lost a loyal ($$ paying) customer. :(. I walk right by the store now and get products in Carmel by the sea read more

I do most of my Sephora shopping online b/c whenever I go into a store: 1. It's rare to find what I'm looking for (not in stock and if there's one left, it's been tampered with) 2. the demo samples on palettes look gross 3. it's hard to get any help b/c there's no one to ask The first two are still true however Summer was a delight. The store was busy and she was busy but she still asked me if I needed some help. I asked to be color matched and she told me to give her a few minutes. She came back and told me she wasn't a makeup specialist but would do her best. I guess the person whose job this was didn't show or something. I appreciated her willingness to help and was impressed by how well she spoke Spanish. She shared that she wanted to learn and it helps w/the Spanish-speaking customers. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Monterey, California

Every time I've visited this Sephora, I have experienced comically rude, mean-spirited customer service, so I'm at all not surprised to see similar reviews. If you ask for help or need to check out, the associates act how I'd imagine someone would act if you asked them for their first-born child. read more

I love this store because of the vast selection but I'm not very knowledgeable on color selection so I'm always in need of assistance. The problem is I have never gotten any every time I come here. They're always understaffed and unavailable. read more

Worst customer service it's unfortunate that I have to drive all the way to San Jose because most of the women working there are very rude. It seems like you're asking for too much when asking about a product. read more

I love coming to this Sephora! There is always someone available to help when I need it, while being able to shop comfortably. The store and testers are clean, and they are more than happy to help you try on products and sanitize everything before trying it on. One day I went in and they made a new tester for me because the one on the floor didn't look clean enough to use. I really appreciate the consideration! 10/10 read more

I'm very disappointed in how Sephora does business. I purchased a very expensive beauty product only to discover it was not the right fit for me. I unfortunately waited too long to get my money back and was given store credit. I Recently wanted to make an online purchase through Sephora using my store credit but couldn't. When I called I asked if they could help me and they wouldn't. So essentially my store credit is useless if I can't purchase items that i actually want. This is bad business. read more

bought 2 hair products that did absolutely nothing but leave a nasty film on my hair and i can't return them because the associate despite typing in my number didn't put the purchases on my account. how lovely....make sure you save your receipt. they're pretty incompetent here. read more

They had a good selection and a great employee helped us out, but unfortunately the manager, Corina, profiled both my girlfriend and me--twice. It didn't bother us too much, but that kind of behavior could seriously backfire if the wrong person is targeted. read more

The employees here have always been wonderful.. yes there is high turnover as others mention in their reviews but everyone for the most part is always nice and tries to be as helpful as possible.. however, the new "manager" (tall, bald guy).. is so rude! Anytime you have a return or exchange to make he sounds SO irritated.. his tone instantly changes when you tell him you have a return and this has happened to me now at least 2-3x so it's not like he is having an "off day".. this is just how he is! sorry, sir.. not all products are going to work all the time! He really makes the shopping experience uncomfortable.. it's unfortunate! read more

If you have read my reveiws, you know I love beer, oysters, good food and deals. I also love makeup! I toggle between Sephora and Ultra. Sephora is the cosmetic store which is at a higher level than Ulta. Higher in the sense of being a bit more fancy. A bit more expensive. But...Still, I love it! On a trip to Paris last year in October, pre-COVID of course, I discovered Forever Makeup. this is a brand only at Sephora. I love it! I was out of my setting powder and needed to restock. So, darn it, I was forced to drive to Del Monte Shopping Center and visit Sephora. Now, I have become quite good at knowing what looks good on me. I don't go into a makeup store for a makeover, but for a specific item I have used. I have had make overs before, of course, but if I don't like it, I don't buy the product. I have even said no to a make up girl once when she suggested a blush color I didn't agree with. I noticed that there are some 1 star reviews, but currently, during these pandemic times, I am so happy they are open and following COVID protocol. They count the number of clients allowed in the store and social distancing is encouraged. The customer service was super friendly as well too. There are even opportunities to try makeup using a plastic film to hold up to your skin. Like I said, I knew what I wanted and had hyper focus. Of course, black friday deals at the front of the door were irrestible. I purchased a palette from Naked Ur'ban Decay which was such a deal! I love palette's of eyeshadow. Being an 80's teenager, I love eyeshadow! I was thrilled with my purchase. It came with a fee bag of insider items. Well, not free of course, it required a minimum purchase of $50 or more. Which of course, I managed to do with some new soy cleanser. I am set to do my make up for New Years Eve now. Wait, no parties, it is COVID times. No worries, I will be ready! Cheers and happy Yelping. read more

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I used to really like coming here, but it seems as though the employment turnover is quite high. There are constantly new employees, which sometimes are not very helpful, or have pretty bad attitudes. For example, I went in today to make a return and was assisted by an older, bald, employee who was extremely rude, assuming, because I was making a return. He quite literally threw my receipt at me after completing the transaction. read more

Dear ALL-STAR TEAM SEPHORA, I would like to Thank STEPHANIE and EMILY for an AWESOME CHRISTMAS Shopping Experience. We brought my niece in for her fist SEPHORA Shopping Experience, and We had soo much FUN!! Her skincare picks and my Makeup by MARIO lipliner ARE PERFECT. Thank YOU so very much for Your kindness, we will be back. Have a HaPpY NEW YEAR Team SEPHORA!!:) Love Always, Stephanie read more

Had a wonderful experience at the store. I especially would like to thank Gigi, the representative, who so kindly took such a care and time to help me color match foundation and concealer. The prodect she recommended is wonderful and the shade matches perfect, after 7 hours it looks great on my skin. I hope she is there when I visit the store next time. An excellent employee. Don't ever lose her. Kudos, Gigi! ( visit time: around noon on DEC 30, 2023.). :) read more

Sephora has outstanding customer service and a very welcoming atmosphere. On a recent visit, I was assisted by associate, "Mayla", who answered a battery of questions for me about a new hair care product. Thanks to her confident product knowledge--and their great return policy--I made the purchase. As it turns out, the product works great and is what I'll be using moving forward. Thanks, Mayla! Additionally, the store has a nice variety of products, probably something for most everyone. read more

They do not care about their customers. I tried to exchange a faulty product and it was outside of the 60 day exchange window so they told me they can't help. As a regular and a Rouge customer, it doesn't feel good that they couldn't give me a working product instead and make the situation right for me. I know they don't care, but they lost a customer today. I will continue to shop at places like Lush where the service is top notch and genuine. I wish more retailers and employees cared about their customers! PS echoing what all the other reviews are saying. The older gentleman working there is so off putting and rude. He makes you feel like you're a nuisance, extremely unwelcoming attitude. Who is hiring these people?! Sephora Monterey, y'all need better recruiters. read more

Chelsea and Selena were absolutely wonderful! Chelsea helped me out for the beginning of my visit, with skin care. Then I needed help with hair recommendations and she radio for someone to help in the hair department. Which I 10000% appreciate! I was so happy to see her request someone who might have more experience or better insight on the hair products as we have such different hair. So rarely do I see this, some people recommend things so they don't seem unprepared but I much prefer someone acknowledging where they aren't as knowledgeable rather than fake it. They both had great insight but they were able to fill in where the other needed! Great duo of ladies! Selena was great! Very kind and thorough! They were both so kind and insightful! Not to mention I came in 20 minutes before closing and kept them past their closing time... so rude of me. read more

The manager Corina is extremely rude and disrespectful. I needed assistance with my Sephora card and asked her some questions. I asked how to pay my Sephora card. She said "I don't know". I asked if there is a number she completely ignored me. There was another employee near her that helped me with a phone number to contact. I asked both of them if this is the number bc I have called a few numbers to pay off my card (I tried telling my experience). The manager Corina with no eye contact continued to go back to organizing. I got my card issue fixed. The next day I went back and waited in line and when it was my turn she walked away. Another employee noticed I was waiting and came to help me. I called corporate but be aware she should not be a manager, she should not be in a place of power, I can tell she is a bully and not a nice person, she should not be in customer service. read more

I had the best experience at Sephora today. I went in to get my sunscreen and was blown away with a wonderful customer experience. Chelsea, who was my cashier, had the most upbeat and positive attitude. She was kind enough to give me my points gift and also added a bunch of nice samples. She was such a gem. Thank you to Sephora & Chelsea for the positivity! read more

The workers here were so nice!!! I was lucky enough to be helped by a lady (I think her name is Hunter) and she was super helpful and willing to look in the back for something that wasn't out on display. She started to color match me for a foundation and she was trying a lot of different shades, which was super appreciated. She had to go on her break so I finished color matching with someone who took over, also very nice!!! I was overall happy with my whole shopping experience here. read more

The store was clean (I give it that). However, when I asked the associate by the name of Corina for help (mind you I had a super simple question that would take 2 seconds to answer) she was extremely rude and gave attitude. She said she had to take something to the register and would come back. I told her it was a simple question and she walked off. Time went by and she NEVER returned to help. I had to seek someone else's help to answer my question. When I finally went to check out and process an exchange I had, Corina had to help me again. We did the exchange and at the end she just handed me the receipt and not the foundation I had JUST exchanged with her. I just looked at her and she ignored me so I had to grab the foundation she was trying to put away that was MINE. Working in the customer service industry I know what the expectations are and I can confidently say she has horrible customer service and shouldn't work here if she doesn't like to help customers out. read more

Here from out of town and I walk in to a dead store and ask about eye lash application, the first girl I encountered was nice but the male manager is so catty and rude. Like seriously? Your store is dead and I was going to be a paying customer. read more

so preppy, always in stock! its so slay. i got so much drunk elephant and saie and tower! and sol dejNEIRO

first, i love Sephora and all the products! I love the one in my home town, but as far as this Sephora... some of the associates that i talked to anyway were kind and willing to help me out. However the bald guy, not too sure if he's a manager or not kind of just always looks at people with disgust, and when he rung me up, he just threw my stuff in as well as my receipt pretty much with no regard. Terrible read more

This is by far the worst Sephora I've ever been to. Every time I go in they are always out of stock of every single thing I'm trying to buy. When I go now I usually just check the app to see if what I want is available in store. One time I went in for two lipglosses that were in stock but no testers. The employee told me they were in the back and I could just order for in store pick up and come back. Why would I want to do that? I wanted to swatch them on my hand first to see if the color is how it appears online, and why would I waste my time and then have to come back?? Anyways, I visited the store again this morning, the store was quite dead with only a few customers inside and not once was I approached to ask if I needed help. I had to go out of my way to look for someone and ask about a few products that were not on the shelves but were in stock according to the online app. The employee didn't even bother to look in the back for me she just straight up said there was no more of EACH product I wanted. One of the products was a brown lip liner and she tries to show me the a Sephora brand lip liner that she said is a similar color however the color she was trying to sell me was bright RED.. what?? I will probably be shopping elsewhere where employees are more helpful and not colorblind, to top it off they also suck at color matching foundations. Better off driving to San Jose or just ordering online from home. Theres no way that the 6 different items I wanted to purchase today were ALL out of stock. They were most likely in the back and the lady just was too lazy to grab them for me, and I wasn't about to waste my time and "order pickup" just because of their laziness. I'll take my money elsewhere. read more

joanne is the sweetest! i've never felt more taken care of. she helped me pick out the right colors for me for different products. she wasn't pushy or trying to convince me to buy things i didn't need ( i get uncomfortable). she took her time to explain what products would work good for my skin type and was all around amazing! the woman who helped me at the check out(didn't get her name) was very kind. read more

haven't been to this sephora in a while, but i recently came to exchange a foundation and they had color matched me wrong. I guess just the way they swatched it inside the lighting was off. Came again to do an exchange but this time I was greeted and helped right away & let her know i had gotten the wrong color foundation. I believe she was the manager? Anyways she was super helpful and got someone to match me by the window this time & what a difference! lol Left super happy and I just want to thank all the employees! read more

I have been in this store multiple times, and every time, without fail, I am ignored. If you're not 15-21, be prepared to be completely disregarded. Not a single employee greeted me once in the store today, despite walking by at least 6 different employees. Not only is the service horrendous, but the selection leaves much to be desired. It's not much bigger than a Sephora at JC Penney. If you want to buy cosmetics or skin care, go to Macy's- and I hate Macy's, so that's really saying something. I will be contacting corporate about my experience at this store. In this competitive market, the management at this location is driving away customers who would happily drop some cash if they could just be treated civilly. read more

I was helped today by CJ to get color matched. He was so knowledgeable and patient and kind. Thank you CJ!!!

This store usually has everything you need. One thing I've noticed is if you a colored person you will be watched like a hawk at this store. I wanted to buy more then what I walked out with. But I felt so uncomfortable I just had to leave. Probably will never come again to this store. Stop discriminating and let customers shop in peace. Most of us want to look around without being watched like we are going to steal or something. read more

For such a good selection, it's too bad that this Sephora not only has a space that's much too small, but terrible customer service. I went to go and look around, do my usual shopping trip, try on glosses etc (you know, the usual) but felt I was being watched the whole time. Which I was. I would literally swatch a foundation on the back of my hand and when I looked up one of the workers would be staring at me from behind a display, glaring at me and the moment I caught them she'd look away. I eventually decided I'd just grab my usual things as I was getting so uncomfortable, until my friend I was shopping with came up to me and whispered that she had heard two of the Sephora gals speaking of me over intercom and to "keep close watch" on me. I was so embarrassed and upset by then I put down everything and just left - were they racial profiling me? (I am latina) were they accusing me of shoplifting? Was it what I was wearing? All I know is, I will never be coming to this store again, neither will any of my friends and family here in Monterey. Sephora is one of my absolute favorite stores, and this was definitely a terrible experience. I highly suggest those who work there do something about their attitudes, because they stink. read more

The girls were very helpful and they brought in ,Amy products from different lines for me to try. The only problem was ( and the girls also mentioned) they don't have a full supply of each line . Still it's nice to know it is there and I will return. read more

They don't like helping customers especially this location. Honestly I think Ulta is better because associates are ready in anything but my experience here was terrible. Literally they roll their eyes when you ask them for help. Don't even bother coming here. read more

If you are one who is overwhelmed with make up and what to choose this is the place to go. Sierra was amazing! She did a skin IQ test on me...it's free so they take a few pictures of your skin and it shows what kind of foundation is best for your skin type. Sierra was so patient...make up is overwhelming and there is so much to choose from. She helped from eye shadow to mascara and lipstick. You share what you like and then they do all the work. read more

I went into Sephora today looking to repurchase a new eye pencil that I truly enjoyed. When going into the store, I spoke to a manager about the eye pencil, and I received completely horrible rude service. The manager Amanda was completely rude and condescending towards me. While asking her about the product she looked at me irritated and rolled her eyes while I proceeded to explain the product. Than she proceeded to ask if I had a rewards account and I responded being unsure if I had or not and she basically said to me in a rude tone; in order to find what I wanted I had to have an account with them. Therefore she does not know what I want. From this conversation it made me truly uncomfortable and leaving dissatisfied with your company. Please note I have been a long time patronized of this establishment and spent thousands of dollars at this local facility over the years. As of today, I will no longer patronized nor recommend your store or your products. read more

Had a great experience yesterday when I was in the store. Nolan pointed me in the direction of a great brow product I hadn't tried and it's a winner. Love it - the Hourglass Arch pencil is super easy to use on my thin brows. Thanks Nolan. read more

i like this place. They dont bother me and let me try what I want. They dont care if my toddler decides to paint with the eye shadow. The only thing I dont like is when they ask for your Id at check out. Like I stole someone's credit card. Get real, other than that, I like it. read more

Small store, limited products, slow staff. While the staff was nice, I waited in line for 10 minutes before I checked out--I was second in line. As soon as it was obvious that the other checker was waiting on something, an additional person should have stepped in. The place is clean, but why such a small store?!?!? read more