UPDATE: Adrianna has the worst customer service, why work if your not even going to help people. Wasted my time for about 30 minutes only to decline my transaction. read more

I dont think it even deserve a star.. Customer service seem to be non existent in this location..err most Sephora actually.. Everytime i ask for help they seem to be irritated or doesnt want to be bothered.. Busy days or not ( came on both occasions). I dont wear make up often so i have questions about things i want to buy.. They act like they are saving lives and so stress.. Maybe they should put less make up and not look super spackled and work on customer service... Not coming back at all !!! read more

I've been going to this Sephora literally for years and every time it never fails all the employees and security watch me the entire time I shop. I've never stolen anything in my life and they literally will follow me, and signal to each other about me. 85% of the time I walk out purchasing 2-4 products, so it's not like I don't buy things from them. I usually come in with my boyfriend and he always notices it & last night we went there and the security guard & the male employee were on a good one watching me & it never really bothered me until my bf was starting to get irritated because we are always in there SPENDING MONEY. so why treat your customers this way? if I were the employees I would lay off treating customers a certain way because it's honestly not nice. why make someone feel a certain way when they haven't done anything? read more

Their customer service is basically non existent. You will be lucky to be greeted at all and when you are they act like they might help you and then dissapear. Then you might get another person who acts like they might help you but they will just tell you their too busy helping someone else and leave you to yourself. Several times I wanted to walk out but I was determined to find some natural and organic makeup and didn't have much time to do it because there was an event for my daughter the following day and I knew she would want me to look nice and wear makeup so I had to buy all of the every day basics and I came to spend money in their store but they just made me feel like I regreted coming get there. If Sephoras goal is to make the customer feel completely unimportant and not worth their time of day then goal accomplished! Thank you Sephora I had to beg for the attention I needed and it was a horrible experience. The only girl that was nice was the girl at the register. Wish I would have gotten her name but she seemed to be the only black employee there. Hmm. read more

I came in this past Saturday with my daughter so that she could be color matched for a new foundation. After she found a possible color the employee realized it was not on the shelf, only the testers were available. The employee then asked us to wait so she could check to see if the product was in stock, she never returned we looked for her for about 30 minutes she never came back, she had left the store. While waiting for that employee to return I decided to get some samples of vitamin c serums. The employee by the skin care completely ignored me as she was having a very personal conversation with a friend. Not about makeup or any products I must add, just a personal conversation. She finally gave me the samples I wanted but with attitude as if was,disturbing her. So yeah won't be returning to this location even though it's 10 minutes from my house. The employees at the Tyler mall location are far more professional and knowledgeable. read more

I frequently shop here for makeup and sometimes perfume. I think Sephora as a company has great products. Nice friendly staff and very helpful. I think they should have makeup sessions like Mac does, but they don't....Become a beautybar rewards member because the more you shop the more free gifts you get. I think the gifts need to be bigger though. (REAL TALK) Overall, great place to shop. Park in the parking structure for easier access to Sephora. Don't take your husband as he will be bored and there is no place to sit in the store (LOL) read more

If there was no star to give I would. The customer service they serve in this sephora ruins its name. My friends and I came in because one of my friends needed a new foundation. We had asked someone to help us out and do the color IQ for her. She handed us over to someone else and that person said "hold on a sec, I will look for someone to do the color match for you." So we sat by the beauty mirror. I left for a bit to look around the store and came back my friend's still sitting there. So I waited with her. Someone passed by where we were sitting and asked the other ladies who just got there if they needed any help. They said they're just browsing asked a few question and when that's done we thought she will be helping my friend, but instead she left. So to make the story short we waited for about 30 minutes or more for an employee to do the color IQ. NOBODY EVER CAME! We were COMPLETELY IGNORED! We just left since the stores are almost closing. So disappointed. Never had a bad experience at any sephora EXCEPT HERE! If you guys hire employees, it better be people who don't ruin the company's name! What a shame! read more

Understaffed, always out of stock. I get being busy but hire more workers. Not sure how many employees here, 2 who are dressed as sephora girls usually dress but definitely needs more workers here. I'd avoid this place is you're looking to get in and out or even trying to get any attention besides knowing what you want and just coming to restock. read more

I've been here before and every time I'm about to go in, I'm praying someone might be available to help me, that's how bad it can get in there. I went in tonight and ohhhh my goodness, this location just won me over. They have a new girl named Kendra, and she's amazing, she explained what each product did and she was so patient, best experience I've had at Sephora, EVER. If you go in, ask for Kendra, she's awesome. read more

Whenever I walk in to this location, I never really feel welcomed. The staff are usually having a conversation amongst themselves in a corner somewhere and aren't always very helpful. When I do get help, I feel rushed. Some give the worst expressions when I ask for a sample of a perfume. Some scents give me a headache, so I like to try them out before I commit to buying them. There's a big diff between the helpfulness of certain staff. Some actually take the time to explain the the perfumes, fill up a sample, bag them up and give info about the product should I wish to purchase it on a future date after sampling. Some just fill up the bottle, hand it to me and walk off. I also think the staff need to be trained and be more knowledgeable about the stock they actually have on hand. There was a specific chapstick I was looking for. Online, it said they have the item in stock. When I got to the store, I couldn't find the product. I asked for help. Nobody knew where the product was and told me they didn't have it in stock. I grabbed a diff product that I had to settle for since they didn't have what I really went in to buy. As I stood in line ready to check out, the item I was looking for was in abundance right in front of the cashwrap area! But every single employee, cashier included, told me they didnt have it! read more

So I've loved Sephora for a long time. I even worked at the Montclair location for a while. About a month ago, I bought 2 Anastasia Beverly Hills Brow Wiz (which I always do because my bushy ass eyebrows go through pencils fast). Mind you each costs $21, so all together $42 for both before tax. I used the first one almost fully so I decided to open the second one today, and IT WASNT IN THE BOX!! So today, I decided to go to Sephora and let them know that I bought it a month ago and asked for a new one because hello! I paid for it! I told the girl at the front and she called the manger over and she asked me for a receipt. I told her I threw it away but she could probably see it on my account, I'm a frequent customer. They see that I purchased them and she said well usually we encourage you to look right away. Like I get it, you don't know me personally and don't know how honest of a person I am but like do you think I'm gunna come a month later and lie about that? So then she goes to grab a new one and comes back and says do you have the box? I said no I left it at home and she goes oh well we need something to scan for a return before I can give you a new one.. what?! Hahah You guys, I get it I should look in my damn box to make sure my product is in the box before purchasing it but aside from working on your "great" customer service, you should probably hire more people with the extra $21 dollars I spent for an empty box on employees to check the boxes for us so this shit doesn't happen!! read more

Their products are always out-of-stock. I went in today for three different products: urban decay waterline eyeliner, NARS waterline liner, and Lancôme liquid foundation. Needless to say, they were out of all three. The girl helping me tried to get me to purchase a different tone for the liquid foundation, since they were out of the one that was my match. Prior to realizing they were out of the NARS waterline liner, she was telling me how good the product was. Upon realizing they were out of stock, she tried telling me how the Sephora collection was even better. You're better off visiting the Sephora at the Tyler Mall. read more

So where to start, first of all Vanessa and Tania are the real MVP on this one. We were with them for a good 10 min I wanna say trying to get my money back because my credit card kept being declined so I payed some with cash and my debit card and the rest would go on my card but it still kept getting declined. I knew there was money in my credit card but I didn't know why it wasn't going through. So they did the purchase as normal and refunded all my money back to me in cash which is fine cause my wife was fine wth leaving a few things behind, but then my wife remembered she had a credit card of mine that I gave her for emergencies only (you. An only imagine what we did next) so we paid with that other credit card and it went through fine. Feeling horribly embarrassed and bad for putting them through all that cause it was a little more complex the situation, we thanked them and they were fine and happy with everything and kept their cool through it all and finally we left. Well I get home and open up my email only to find that my credit card company had locked my card for "fraud" cause I had just that same hour purchased a wedding ring for my wife and that my purchase at sephora was "suspicious activity" anyways Vanessa and Tania if your reading this, again sorry and thank you very much for your professionalism and keeping your cool. read more

I've gone in a ton of times andI can never get help here. So frustrating especially when the SA sees me actively looking for something . I usually can't find what I need and order it offline read more

I love this Sephora. They lady's are really nice. And very helpful. I go to that Sephora a lot and I'm also a Vib rouge. I get my makeup done and I freaking love it. Chelsea is my favorite one. First of all she has an amazing personality and she's very welcoming. Chelsea knows how to do make up and she knows how to do anything. She's very good at her job. and if you love eyeshadow I recommend her. And if you absolutely love highlighters she's so good at it she makes me shine and I love it she's just an amazing make up artist. And amazing person. Ask for Chelsea and if she's not there the other girls are also really good. read more

When buying makeup, the service is everything. I never get service here because the reps are busy. Its as though once you say "I want to look around" they just forget about you and never check on you again. After visiting the pasadena location on colorado blvd. I can see the difference and don't think I will go to this one again. Its a shame, they are just 2 miles from my home. read more

I was here last week just walking around checking things out. I was greeted by an associate by the name of Liz. She was incredibly friendly. I let her know what my problem areas were and she gave me such excellent advice! Not only did she show me the exact products that would help but she did my full face makeup. I got soo many compliments I wish I could hire her to do it everyday. I can't wait to go back to see her again. read more

I just purchased a lipstick worth $25. I asked them to break my $20 after I paid and the manager said they can't give me any change. This will be the last time I go to this store! Now that's really bad customer service. read more

I come here so often that 1-2 of the cashiers recognize me. They have a wide selection and the staff is always friendly and helpful. You can't ask for much more from a cosmetics store. read more

Really wanted to give this store a better rating but I'd say 8 times outta 10 they are out of whatever cosmetic I'm looking for. It seems like the skin care products are usually in stock but the make up shelves are lacking. Their shelves seem like they are always half stocked and rummaged through. They NEVER have the color I want to buy. I once bought a lipstick then when I got home I realized the actual color was something different than what's named on the box. I will say the staff is always friendly and helpful. read more

The staff here are more friendly and helpful than any other Sephora I've been too. I've taken the classes here, all of which were well assisted w/coaches and other staff personnel who can assist you. This will now be by go-to Sephora, rather than the one I use to go....would recommend!! read more

The customer service was terrible !!! People were rude and when I asked them for help seemed I inconvenienced them. I don't think I will be returning for my make up needs. read more

When I went the other day, a blonde lady helped me out. She was so RUDE AND UNFRIENDLY!! I asked her for a sample of foundation and she didn't say not one word to me. She handed me my sample with attitude and no smile! This isn't like Sephora staff and I am very DISAPPOINTED. read more

I came in here today after getting tired of standing around Ulta waiting for someone to acknowledge my existence, let alone offer me some assistance. I was greeted upon entering and promptly asked if I needed help. Within minutes, I was being helped by a lovely woman, I had my Urban Decay foundation matched, and I was ready to shop around for some more make-up products that I probably, no, definitely, do not need, but just HAVE to have when I see them. Will be shopping at this Sephora when I'm at Victoria Gardens from now on. :) read more

i love everything about sephora. well almost everything. customer service is way better than mac, bigger store and friendlier. i just don't like how they are always out of something. i understand it's high demanded makeup but still. lol i definately choose sephora over mac. read more

Today I walked into Sephora at Victoria Gardens. I was a bit overwhelmed with all the potential options in skincare. Rachel spotted me browsing and quickly offered her assistance. Not only was Rachel friendly and knowledgeable, but she is all about skincare!! I have sensitive and difficult to maintain skin. After Rachel asked a few questions, she had narrowed the selection down to the 4/5 best options. I loved her top two picks ;) best customer service I have experienced in a while. I will continue coming back with my skincare questions and needs. Keep up the good work Sephora, by continuing to hire and recognize great people!! read more

They have very poor customer service! I called 3 times to get a price on coco chanel perfume. The same girl answered all 3 times and put me on hold and left me there for over 10 min. This place sucks!!!! read more

My experience at Sephora today left much to be desired. I left pretty disappointed due to their lack of customer service and knowledge of products they sell. I was never approached by an associate for assistance even though several passed right by me. I then asked an associate for a product I wasn't able to locate, and she immediately replied with "we don't carry super goop at this location" as she continued to restock without making any eye contact, complete lack of attention. At the time I didn't mind and I just took her word for it, until I walking right into a super goop display, the product I was looking for. I wanted to go back to inform her that in fact they did carry the brand , but I didn't want to waste anymore of my time. I simply didn't give them my business, and I walked right out. The associate was rude, not helpful and lacked knowledge of the products they sell, to top it off it appeared to be a slow morning at the store. read more

I had a horrible experience today. As I was returning something, there were only two people at the registers. The people were taking forever and nobody called for assistance (despite the long line and multiple people on the floor). When I returned an item, the cashier said the last 4 digits of my CC number in a normal tone. When I informed her that was not appropriate and reasons why, she blamed it on the training (somethings you shouldn't need training on). I informed her I will probably not be returning to that location. read more

Good products, poor customer service. Would it kill these employees to smile a little?

So it was my first time at a makeup store that sold amazing product and I was looking for products that would help my extremely dry skin. Well it was just my luck that I ran into the sweet Danielle I. She is literally the best. I told her my needs and she recommended the facial cleanser shi seido. It makes my skin so soft and clean, and it is not harsh at all. Literally the best cleanser. She also recommended the Peter Thomas Roth Water Drench and that was amazing for me. She knew all the product info and even took me to this computer at the back that prints additional info. for me to keep about the product. Ive came back to visit Danielle once more since my first visit, and I told her I was in need of a primer that would help hydrate me. She then recommended TOO FACED hangover primer which I absolutely love. Its always been hard for me to find makeup for my dry skin but Danielle I is now my go to. If you have any questions definietly go to her ! (4 stars because the cashier was rude) read more

I come into this sephora quite often and to be quite frank the customer service is always...alright. I have high expectations when it comes to customer considering I have been a customer service rep for a great company quite a long time. This time around however i was shocked by how horrible the service was! A young lady Cedrian was the one helping me or not helping me as a matter of fact. I asked her for some help on foundations and she just said I'll be right back and then didn't even come back!! So when I went to go find her again she said "your foundations!"....she forgot about me! We go to the foundations and When she was helping me it was very brief she didn't want to spend any time with me. Now, I have seen this young lady before and she is never quite pleasant. She never greets me and looks me up and down from head to toe with such a stank face on her!!!! I see her there all the time and never said anything but now that I communicated with her briefly I'm quite disappointed because I always come to this sephora and I will no longer be attending! I rather drive somewhere else and feel more comfortable than have to deal with that girl. She gives off such an unwelcoming vibe im wondering how she still works there. This is not the first time I am just bringing it to yelp to shed someShame on you for hiring such a bad rep sephora. That's not how I would want my company being represented. Maybe when I go back the customer service will be better. (If I ever go back) Ulta can have my money for now. read more

this isn't my closes Sephora, but the only one that carries most of the brands its suppose to have but some of the workers are ok most look at you an continue checking out new products it really matters how you look. read more