I had Amber a make up artist help me. The foundation I use, Makeup Forever came out with a new packaging and colors. She took the time to find the right shade for me. She was kind of enough to get a sample for me to take in my carry on for my upcoming travels. I also asked her for a suggestion on a lipstick that would stay on after eating and drinking! She suggested and I tried it on and purchased it! read more

This Sephora location is located inside of Arden Fair Mall which is not the most convenient location since you do have to deal with the traffic and parking, but the inside is big and usually stocked fairly well. I had to visit this past Saturday for some restock on facewash, moisturizer, vitamin c serum and a couple of other items. They had everything I needed in stock thankfully! It was busy being as it was 2 days after Christmas, but the checkout line moved quickly and the girl at the counter was super friendly. Unfortunately, no one asked if I needed assistance, especially when I was wondering around trying to find a specific brand, but it didn't leave a sour taste in my mouth like when it happens at other businesses. Overall, I don't love the location especially when I am trying to stop in quick, but I would definitely visit this location again! read more

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I would give 5-stars while the store manager "Shy" was around. Throughout her 4 years with Arden Sephora (even during Cov-19), she excelled in product knowledge and customer service! I want to congratulate her on moving up in the corporate! read more

Can get very crowded but employees were all still very friendly and easily accessible! Love their perfume wall to try all the perfumes before selecting your new fragrance. Was able to ask an employee if there was something in stock and they were able to locate it right away! read more

Located inside the Arden mall. The store can get pretty busy but it's usually well stocked so you can often find what you are looking for. Customer service is hit or miss. Today I dropped in for over half an hour, and not a single person greeted me or offered me help. It wasn't because employees were helping other customers either. Employees were standing around having conversations .. almost the entire time I was there. One employee in particular was even standing in my way (having a conversation about side hustles, etc?) while I was trying to pick the right shades of makeup for myself from new products I've never tried before. Again, no help offered! The line at the register was also really long, and only one cashier was working. Normally I'd be patient with that, but it was frustrating given that I saw at least two employees standing around. Inventory is there, but customer service is lacking. Management needs to step it up. read more

Let me start by saying that I had two different customer experiences in the same visit. One was very positive and motivates me to come back to this store. The other experience...not so much. The good: I came in for an Anastasia event and the wonderful person who helped me was so sweet and welcoming. She helped me apply a new product I wasn't familiar with that I ended up really liking,, and walked away with a couple new products I'm excited to try. She gave me 5 star service. However... The bad: I also came in for the new Vegamour volume line and was helped by a very nice person. I was looking for a specific product and we were discussing it. Then another customer walked up and needed help. I was still asking her questions and wasn't quite done yet, but she then proceeded to stop helping me completely and helped the other person and walked away. I know that it's a normal thing to help multiple people at the same time and if she had told the other person that she was wrapping things up with me and will help her in just a second, the experience would have been a positive one. But that didn't happen. As I was checking out, the employee came up to me to apologize for what just happened. But I also noticed she helped the other customer completely before approaching me. Just left a bad taste in my mouth. I am a Sephora fan, but the second part of my experience left something to be desired. read more

I came in feeling nervous because I didn't know what to use to cover the redness from my eyebrow laser removal. Galatea was so helpful and helped me find the perfect product. She made the whole experience easy and comfortable. I'll definitely be coming back--such a positive experience! read more

I really like the service you get at Sephora, For my issues they recommended a Korean product and so far I really like it. The cost was minimal. I bought three items for less than $60. The line to purchase was extremely long and they were nice enough to ring me up without having to go to the cash register. I am disabled so that really helped me out otherwise I would not have been able to wait in line to make my purchase read more

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The large african american lady at the register was extremely rude and aggressive. I asked one question and she blew up on me and talked down on me when she didn't understand the question. I am assuming it was because she was on her phone texting under the register tht she had a hard time understanding. very unprofessional and unpleasant read more

This Sephora location is convenient since it's close to where I live, but unfortunately, my experience with customer service has been hit or miss. I've visited a few times hoping to get a proper color match for my foundation, but I've been let down. On multiple occasions, I felt like the sales associates weren't interested in helping me--no one seemed to have the time or expertise to assist me properly. I tried three different brands and shades, each suggested by a different associate, but every time I left the store, my makeup would oxidize and turn orange on my skin. It was honestly frustrating. It wasn't until I had my makeup professionally done twice that I finally found a match that worked for my skin tone. Both times, I loved how beautiful and confident I felt with my makeup--everything looked so natural and flawless, and I left feeling amazing. I shouldn't have to go through all that extra effort just to get the right color match. It's disappointing because I've heard great things about Sephora, but at this particular location, I've been left feeling like my needs weren't a priority. I really hope they improve customer service and make sure their associates are better trained to assist with color matching in the future. read more

Centrally located in the Arden, fair mall, a little bit of a hassle to get to, but once you're there, they have great items and great customer service. You can just about find any perfume, cosmetic item and skin care with a very large selection of anything you need including hair care products. Great prices with many sales on a regular basis my only drawback is the location. read more

I went wedding dress shopping on 6/24 Location in Arden mall I had made an appt for a full glam make up services prior and confirmed many times The day before my appointment the manager called to say that my appointment would be canceled because the artist had a medical emergency and would not be able to assist me. This was devastating and heartbreaking and I cried for about an hour before she called me back to say she was going to bring in someone from another store or someone who she knows as a friend or something I'm not exactly too sure I went to my appointment Gabe did my eyes and Cesar did my color match and foundation. They were so knowledgeable and so kind they were friendly. They made me feel comfortable. They did a wonderful job on my make up. I definitely recommend those two. I would definitely go back again. I may use them again for my engagement photo shoot The only con I would say is, I didn't realize I had to pay extra for the lashes I would have used my own that I had in my purse Overall fantastic service. I'm glad the managers stepped into make things right that's providing good customer service, and for the two make up artist to definitely did an amazing job. This is what I wanted versus what I got. I am very happy with the results. I think next time I ask for a little bit more gold, shimmer or sparkle or something like that. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

this is your warning/sign to not use samples. i'm kind of concerned that nobody picked up on this what seems to be BACTERIA GROWING IN THE TESTER. i'm at a loss for words they definitely need to fix this or at least monitor the testers that are out because this is unacceptable. read more

SEPHORA - said disgusting sample. - Cosmetics & Beauty Supply Near Me - Sacramento, California

This 5 star is for SILVIA. Thank you for helping my girlfriend and I find a YSL perfume for her mom. I know during the Holidays it gets extremely busy and the customer service sometimes can be horrible due to the busyness. But she did a great job on taking her time and speaking to us and giving us options on similar fragrances. Which was very pleasant because normally the service here is kind of bad so next time if you guys come here and are looking for fragrances and skincare and make up, please ask for SILVIA she will definitely take care of you. Thank you again for helping us. read more

Customer service not too great. They are so in a rush. They are not attentive. I felt rushed. Didn't like my experience.

I'm always greeted at the door, and helped out when I have any questions or need to be color-matched. This Sephora is great. Sometimes things I need are understandably out of stock, but it's nothing I usually can't get ordered through one of their many helpful employees. I'm not going to be one of those "I spend so much money here" customers, but truthfully I have spent a lot of money here but only because the service is phenomenal and I can always find the high-quality products I'm shopping for. read more

I came in for my birthday gift, there was a line outside because of the customer limit. Sephora has a good system going on where one of the staff will ask you what you're looking for while you're in line. I didn't even have to step into the store to get my birthday gift! I didn't get to see the options but she told me the different options for gifts this time around. Super friendly staff read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

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AJ is fabulous! He made it easy and helped me choose Glossier products that made my skin look just as fabulous. Thank you!

Best place to buy makeup that you don't buy at the drugstore lol ~ I love La Roche Posay there!

I love love love love coming to this Sephora!!! Ask or look for Marvin! He's always so kind energetic and eager to help! From skin care to foundation brows lips! He's everything!!! And so knowledgeable too read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

Did I get followed around the store? Nah. I did however receive great customer service and that itself is worth 5 stars! I needed to pick some stuff up and was happy to see that Sephora is located right next to Kiehls . As soon as I walked in, I was greeted by Mia. Even though she was doing her thing and stocking products, she went out of her way to help me find what I was looking for. She even color matched me for new foundation. She was attentive and helped out a ton! Thank you for your wonderful customer service, Mia! I will definitely be back for more goodies! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

I came in yesterday (Monday) for a 60 minute makeup service. I made the appointment midnight prior to the day (Sunday 12+ am) for Monday 4pm. I got a voicemail at 2:23 pm on the day of my appointment (Monday) stating that my makeup artist couldn't make it and they have to cancel my appointment. I immediately called them and they offered to cancel or change the day of my appointment but I have a scheduled event I cannot cancel and I really needed that makeup service. The manager said they will try to find someone who can do my makeup as my said event cannot be cancelled and I needed the service. I got a callback after ~25 minutes and they said they found someone to do my makeup but someone will do the color swatch and another someone will do the rest of my makeup. I specifically detailed everything above to make a point because I read another review here prior to booking of someone who had a similar situation as mine. It should've been a red flag for me but I gave them the benefit of doubt and still made my booking knowing full well this exact situation can happen to me. (I should've learned to see red flags as red flags but I still forced what I wanted.) I honestly got pissed off because of the hassle of them trying to cancel and the unknown of if my service will push through or not. They had the whole day of Sunday or morning of Monday to cancel on me and yet they did it close to my booked time. I could've looked for somewhere else for a makeup service if they just let me know the situation earlier. I booked a makeup service for my wedding anniversary photoshoot and I was excited for it for weeks and was looking forward to "The Day". I woke up early to do my own hair. I just couldn't do my own makeup. If only I could, I would've done it on my own and not rely on other people. But unfortunately, I am not skilled on that department so I am willing to pay for it. Anyway, all turned out well except for the hassle and anxiety from getting that call that there's no makeup artist 1 & 1/2 hour prior to my booked service. When I got there at the location, I was immediately assisted. Someone did the color swatch then Bryan stepped up to do my full makeup. He was extremely skilled and knowledgeable on skin texture and color. I showed peg photos of what I wanted and how I wanted my makeup done and Bryan did an amazing job. I was lucky that he was the one who did my makeup service. He was very hygienic throughout the whole process and the finished makeup look was AMAZINGLY BEAUTIFUL it was PERFECT. I love Bryan's work. Thank God everything worked out well in the end. read more

I love I went there and I still keep the bag idk why I love sephora it just super slay for some girls

This Sephora is depressing lol. Either the makeup swatch samples weren't the best of shape (seeing high-end sample palettes looking tarnished made me sad lol) or non-existent at all even though there are placeholders for them (I call blatant stealing shenanigans going on.....the perfume rollerball shelf especially looked ransacked). Some of the displays were messy also. There were staff members who were walking around aimlessly when clearly there needs to be something done to this place. Wasn't asked by any of these staff members if I needed help either. Redeeming qualities? Can't think of any. read more

Their employees should be trained more on Customer service. Me and my husband were there Valentine's Day for a treat an hour before they close. And he just wanted me to get anything I want, we entered the store and there were literally 5 employees who just walked passed by us not even asking us if we needed anything. They weren't even busy. Good thing I kinda know what I wanted so it didn't take us long inside. Maybe they thought we were just walking checking things out, but we are still customer even if we buy or don't buy anything. I was just disappointed. I need to go find someone for 10 minutes just to get me a shade of the foundation I needed and the lady even asked me if I only wanted samples I said no I want the item, I'm getting it. Well, I guess I have no choice but to go back coz this is the only Sephora close to my house. I hope the next visit would be a better experience. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

Went to this sephora with my friend. We both have worked in the beauty world for 8+ years. We went in dressed comfortable, it's raining out, and just wanted to swatch new things that we don't have at our stores. Immediately we got asked multiple times if we needed help, first 2 times it's good customer service but after that it was repeat every 2 minutes. One guy snuck up behind me and asked if we needed help after 4 separate people already asked! We eventually made it over to fragrance and noticed hourglass concealer on an end cap . I told my friend that I use it on my clients, she decided she wanted to buy it and before we could even figure out where it was the same guy who already snuck up on me snuck back up on us AGAIN and I asked him where hourglass was. As he took us there he said on his walkie talkie "IM TAKING THEM TO HOURGLASS!". I started my career in an ulta, and worked my way to be a total high end brand representative . I get it I really do but they lost not one but 2 customers by judging my friend and I and assuming we were stealing. My friend is black, and I am white, my makeup was not done like a typical makeup artist (i'm not working) and she had none on. I am aware that my baggy pants and baggy sweater can hold a lot of products in them but at the end of the day this was borderline harassment and made my friend and I extremely uncomfortable. Every time I have gone inside with my work clothes I am treated fine, I even get asked by their customers if I work there! I realize this is an issue that they face a lot but at this point they're just losing customers. We both had money to spend and left with nothing because of how done we were. I don't know if this was racial because of my friend or if this was just them judging by the clothes we wore. Whatever it was they need to fix it immediately. read more

Best time I ever spent waiting in line, 6 feet apart to go in to a Sephora. While waiting in line, we were pleasantly greeted by "Mimi" who was very engaging, genuine and welcoming. Once inside the store, "Shy" was so complete knowledgeable, pleasant and engaging. Once I was ready to pay, Sonja was wonderful! Sonja asked if I got everything that I needed/wanted, and additional, she referred to the conversation that I had with Mimi about the reason that I'm in the area. Needless to say, this Sephora was an amazing customer service experience! If I resides in the area, I'd be a longtime customer. Disney, LOOK OUT! read more

they have bad bad costumer service my the nail polish on my nails are chipping they duck ass to me

I was first helped at the Folsom Palladio location 2 days ago, and I was looking for a new foundation to use. The lovely rep there recommended me to try with the NARS liquid foundation. I bought 2 different shades and because of COVID, we weren't allowed to test try products. So I had to test at home. Unfortunately, those 2 colors were completely off, so I went to the Arden Fair location today, and my helping assistant Connie, was able to understand my needs and frustration on why the first 2 colors did not match. She was very knowledgeable about the product and knew exactly what she had to do. She was quick and already knew which colors would be best for my tone, and the both of us chose 1 of the 3 she recommended. Now that I'm home, I decided to try on the new tone, and boyyyyy I am IMPRESSED how accurate the foundation blends with my skin! It looks less cakey and suuuuuper natural. Will definitely keep buying this product. Thank you so much for your help, Connie! You saved my life lol read more

SEPHORA - The color Connie recommended for me. - Cosmetics & Beauty Supply Near Me - Sacramento, California

Pat was busy doing something else when my daughter approached her to ask for a color match. Pat dropped what she was doing to assist her. On Pats first try, she matched her color perfectly. She gave her some product that had sunscreen in it and was super lightweight. I really appreciate all her help. Thanks Pat. read more

I have been wanting to buy a specific foundation for a while now. I did some research and finally decided to buy it. I originally shopped at fountains at Roseville and left with the foundation but when I got home and applied it, did not color match. I decided to try this location. I went in about an hour and half before closing. I'm t was very busy and was not greeted upon arrival by the two employees standing by the door which is fine because sometimes the do the complete opposite and stay on you like fly's on poop. Anyway I had narrowed down the colors I thought would match and grabbed the bottles. I couldn't find any sponges so I asked the lady at the door. She said sometimes we have them at the end of the aisles, you can even use the big mirror. Great, I walk over and try the two colors. I couldn't decide so as I was turning to look for help I accidentally dropped the bottle, broke and shattered! Well at least I got her undivided attention now. I even helped her clean the mess I created off the floor! I should get paid for that js. Anyway she grabbed another associate Pat! She asked her to assist me I explained to Pat my situation and gave me a quick glance she said the colors I had were not it and told me what color I needed. I asked her to "scan me" just to be sure and she did while reassuring me she had Been color matching for over 20 years! She was not lying the color she grabbed matched was perfect. Of course store lighting is not that great! I can't wait to put it on at home and see in daylight! If you need to color match Pat is Pro! If it wasn't for you the lil incident I would give 5 stars ? For Pat 10/10. I forgot to mention, I exchanged the color I already had but because it's different city the tax increased ! read more

After the foundation situation, store manager Mariah? Or whomever, took the extra steps rectify what dumb customers did. Replaced my foundation and tolerated this irate customer. Thank you. You did a great job. It is greatly appreciated. read more

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Every time I go there is a billion people snd staff is running all over the place. Hard to get help at this location. I prefer going to the roseville one honestly. But unlike ulta they do have a lot of brands not round at other beauty places like the new Fenty collection by RIRI. I could barely get a look or swatches it was so crowded. Plus most of it was already out of stock. You know there was going to be a big crowd for that so I don't know why they put it in a small section right in the middle of the store. Lines usually take forever but this time I got lucky. Still 3 items for like $100. Never ever cheap lol read more

My makeup appointment is a 4 star and the store itself is a 3 star. I scheduled an appointment for an entire makeover for this Halloween event I was attending that evening. My makeup artist was Alexis. She was absolutely amazing. She took her time with me and didn't rush. She was very thorough in explaining each of the products. She did an amazing job on my makeup. She recommended these amazing eyelashes that I absolutely love! I was given compliments all throughout the night. The one thing I did not like about this Sephora was that I was not greeted by anyone at the door. I had to walk all the way to the cash register just to let them know I had an appointment. They seemed short staffed that it looked like they were trying to rush Alexis from doing my makeup so she can move on to the next client but Alexis took her time and didn't make me feel rushed or unimportant. read more

SEPHORA - Makeup done by Alexis with added eyelashes - Cosmetics & Beauty Supply Near Me - Sacramento, California

Hmmmmm. So I went to this location two weeks ago and was so satisfied. But today, oh baby I was followed and eye searched like I committed a crime. The later crew today on this date... is not it. Except the two young ladies that helped me finding a product. I could go on and on, but I'll just say go earlier in the day. Different energy and more positive vibes. read more

Location location. Your location is inside Arden fair mall and is extremely packed, most of the time. Sure, there are lots of staff and staff is polite and everything- but with the level of shoppers here it's inevitable you will need to wait to get helped a while. But what can you do? It's already so crowded adding extra employees would make it worse. Not sure if it's always lacking testers or if this is just a situational thing with Covid, deliveries being lessened , etc. I just noticed some things weren't stocked and were missing testers. Again, busy store, so it's must be hard to keep track of anything aside from helping impatient customers running around like ants asking already busy people for help. Maybe another nearby Sephora would be a good idea? I do avoid this location if possible, however-can't say Roseville is any better. read more

worst sephora to ever go to! i swear you could just be minding your own business, looking around to see what to buy whether its makeup, skincare, haircare or perfumes/colognes and the employees would be up your a** for no reason, wont even let you shop in peace nor look around the store. Overall the service is -10000/10 along with the employees especially the male employees. read more

I said I would do this young lady's survey a long time ago and it's been 6 months(maybe more). I was cleaning out my clutter and came across her card and realized "oh, I should post a review since I didn't do the survey". Isabel was so generous and helpful. Lovely girl- inside and out. The ladies of this sephora are very patient, professional, and creative. Thank you all. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

I was there yesterday the staff/ employees were extremely rude to my friend and I when we did absolutely nothing except shopping around for Christmas and one of the employees was yelling and cussing at us like we did something I didn't get her name but I'm never coming back here again horrible service and horrible employees they were extremely rude read more

I've been here more than a few times trying to find foundation for my face that doesn't cause my overly-sensitive skin to break out. It's been a challenge to say the least. Today I walked in and like some of the other reviewers, was not greeted at the door. I walked around looking for assistance and came across none other than Tanya. Me: Hi, can I get some assistance? Tanya: Heck no! And so began one of my most entertaining experiences at Sephora. She was the definition of sarcasm. I mentioned my friend and I were inexperienced with makeup and were just looking for light coverage to even things out. I tried to remember what other Sephora employees had recommended in the past that didn't work because they caused me to break out. After what I'm sure felt like an eternity to her, she said, "We're not doing this for an hour" (so sassy!) and then proceeded to walk us over to some tinted moisturizers. She told us our skin didn't need any of the heavy duty stuff and matched us in just a few minutes. I appreciated her honestly and humor. She didn't try to push us into buying anything and happily gave us samples try to out (see pic). I enjoyed the banter and I think she did too. She even told us she enjoyed customers that she could be herself around lol Overall it was a good experience. Would definitely go back. read more

SEPHORA - Tinted moisturizer - Cosmetics & Beauty Supply Near Me - Sacramento, California