This is by far one of the worst sephoras I've been to. I avoid this Sephora at all costs unless I really have to stock up. The staff is not friendly or helpful but will follow you around the store to see if you're stealing. They need to train all of their staff on customer service. read more

I've been here more than a few times trying to find foundation for my face that doesn't cause my overly-sensitive skin to break out. It's been a challenge to say the least. Today I walked in and like some of the other reviewers, was not greeted at the door. I walked around looking for assistance and came across none other than Tanya. Me: Hi, can I get some assistance? Tanya: Heck no! And so began one of my most entertaining experiences at Sephora. She was the definition of sarcasm. I mentioned my friend and I were inexperienced with makeup and were just looking for light coverage to even things out. I tried to remember what other Sephora employees had recommended in the past that didn't work because they caused me to break out. After what I'm sure felt like an eternity to her, she said, "We're not doing this for an hour" (so sassy!) and then proceeded to walk us over to some tinted moisturizers. She told us our skin didn't need any of the heavy duty stuff and matched us in just a few minutes. I appreciated her honestly and humor. She didn't try to push us into buying anything and happily gave us samples try to out (see pic). I enjoyed the banter and I think she did too. She even told us she enjoyed customers that she could be herself around lol Overall it was a good experience. Would definitely go back. read more

SEPHORA - Tinted moisturizer - Cosmetics & Beauty Supply Near Me - Sacramento, California

I LOVE SEPHORA, MY FAVORITE STORE OF ALL TIME. I doubt there are many of us on the planet that don't love browsing the aisles of Sephora. There is something different, exciting, creative, fun, around every single corner. It can be quite overwhelming actually to have so many pretty shining sparkling things to look at. I found it best to go to their website first and look at all the pretty things and then you have an idea of what you want to explore, rather than just showing up and thinking "how will I ever decide". I had so much fun at my recent visit. I am a long time shopper of Sephora, always will be. As a matter of fact, I'm a member of their PlayBox which I pay $10 a month and each month I get a surprise box in the mail with samples I can try. I've ended up buying several full size of those samples. Anyway, it's always fun waiting for my box each month. I'm also a VIP, I collect points from every purchase and one of these days I'm going to use my points for something spectacular. I'm saving them for now. Go visit Sephora, you won't be sorry. read more

SEPHORA - Daddy knows how to treat his little girl!!!! - Cosmetics & Beauty Supply Near Me - Sacramento, California

I originally wanted to fill out the survey on the business card, but I noticed emailed receipts don't have the same prompts and this is an issue shown on the Sephora community board! I hope this issue is fixed, so I could give the employee a wonderful review on the Sephora survey as well! I wanted to give a big shout out to Leah L. for helping this poor soul on trying to find the right make-up for my combination skin! I've been having trouble for years and Leah was very knowledgeable on all the foundation brands I was interested in as well as informing me on others that could work for my skin as well! She also introduced me to an amazing primer(Hourglass) that was lightweight on my skin as well as an awesome kabuki brush(Fenty)! Another characteristic about Leah is that she didn't push me to get any particular brand I wasn't interested in as many Sephora employees at other stores have tried to do with me. If I didn't care for it, she listened and went on to the next one! She truly went above and beyond her services and I highly recommend seeing her the next time you make your trip to this Sephora location! Thank you so much, Leah! :) read more

I love coming to any Sephora locations. They make me feel so welcome to the moment upon entering to their store. The greeter Veronica is lovely, I think thats her name, can't recall since theres so many women I was introduced to, but asked me what am I looking for, and I simply said with no hesitant, "Im here to do a light touch up. Do you do touch ups on facial.!? Kinda like when you do make up for women, but for guys I suppose? I feel like my skin tone is uneven on my left side side. Can you help me out to even out a full cover for me.!?" And she said yes, we do guys too... Let me set you up and someone will help you shortly alright. Ohhhhh mannnn.... I was so nervous, yet so excited. Once the associate came and tone my face evenly with their magic fingers and skin potions, my skin looked so natural.... They sure did made me feel like a movie star. I looked flawless, looking at myself in the mirror. Who ever did me, or remembers this handsome face, deserves a pat in the back. Thank you so much! Sorry for the delayed review. I got caught up. On the side note, I definitely would recommend anyone who needs their make up done or facial for guys, do come! They do a terrific fantastic professional job making you look flawless and SOoooo Gorgeousssssssss. read more

The cosmetics were good, except for the face powder when I used it, it steamed on my face. I don't know if it was because of the quality or if my skin was allergic. read more

Very busy in the afternoon on a weekday, most likely due to the holiday season and last minute Christmas shopping. Super long checkout line that moved at a decent pace. Clean interior, with narrow aisles. Hand sanitizer dispensers at entrance and spread out inside. The staff do not wear masks. Some cashiers are friendlier than others and initiate conversations, which some customers might value; I'm not one to seek small talk with staff, so it doesn't bother me. read more

I stopped by today for a perfume and ended up buying make up that I'm so in with! Jay was so helpful, so knowledgeable about the products he tried on me that I already can't wait to go back and buy the rest of it! It will give me another reason to visit! During this time as the holidays are upon us, customers get impatient and staff gets easy overwhelmed that we find it hard to be kind with one another. Jay, thank you for being the complete opposite by being so kind and so helpful. read more

I am writing a review for one of the employees here at this Sephora-- Tracy. I have not been to this store but Sephora associate, Tracy, used to work at two locations at Daly City for more than five years, leaving behind many loyal customers that love and miss her. Tracy is knowledgeable with many different skin types and provides many options. She treats everyone with respect and provides genuine care for all the customers who walk in Sephora. One of the most memorable moments I had with her was when she worked with seniors with patience and kindness. That senior was with my mother when I brought her to "Tracy's store." The look on my mother's face when Tracy tests out different foundations or blush on her face-- she made her feel like a queen. My mother was very happy using the products Tracy recommended and Sephora now became the main store for her skin care. Retail jobs are difficult especially meeting with different personalities. Tracy treats everyone with genuine respect and care. You KNOW she wants you to have the best and feel the best. She is an asset at Sephora. Sephora became my main place for any skin products because of Tracy. Five stars for Tracy, for being an amazing human being inside and out. Four stars for this Sephora store because I don't have any experience being in the store but to bring up their average since they have an irreplaceable associate. read more

Excellent Customer Service I purchased a foundation that I purchased in January. They can't do foundation matches so I just matched just by eyesight, it was too golden. I hate going to the mall so it has been sitting at home unused. I brought it in to see if I can exchange it for a different color and to buy another foundation. No questions was asked I was able to exchange the color, my daughter and I were able to browse comfortably. The associates were nice and pleasant. Even though my daughter didn't buy anything she still left with a bag of samples. That's customer service!!!! don't leave a customer empty handed. Thank you Sephora!! We will be back read more

When I went here I was welcomed in by a few employees. I asked one, Marvin, for help finding a product, and when he saw I had a list, he dropped what he was doing and helped me find everything on my list. He turned my 20 minute trip into 3 minutes, and was very good taking initiative to provide exceptional customer service. read more

I'm usually in here 2-3 times a year. Give or take a few visits. Today, when I went in to the store, I wasn't greeted by any employees or asked if I needed help... And this was while I was searching for help too. When I finally found some help, the employee showed me where I could find what I was looking for-which was out of stock. I expected her to offer the option of ordering online or suggesting a mascara that works just as good but instead, she just let me walk away. So after that, I just left the store unsatisfied. After shopping around the mall a bit, I thought I'd give it another try, because I really wanted to get my mascara today and because it was one of the reasons why I came to the mall. Okay second time walking in, I was greeted this time. I asked for assistance and she suggested Sephora brand and too faced better than sex for mascara. She even told me where it was located. After this, I checked out both of the mascaras, tried them on, and left the store with tarte lights camera splashes. The second visit was kind of better. However, I'm a happy camper with my purchase, but the whole experience could have been a lot better. It wasn't that busy either. Maybe next time, my visit will be a little bit more pleasant. read more

Breanna is amazing!!! She provided excellent customer service!!! She was attentive and listened to what I needed for my foundation needs. She skin matched me properly and gave me such great advice. Thank you :) read more

This location is by far my favorite! Even in a crowded mall store, I feel like a VIP walking the red carpet every time I co E I. The employees are always wonderful, whoever's making the hiring decisions at this store is doing an incredible job. I'm always greeted as soon as I walk in, but in a nonaggressive way (I'm looking at YOU, Bath and Body Works!). No matter how busy they are, the employees will always take the time to find me a sample of something I may be curious about. Given my obsession with skincare for my rapidly declining youth, I tend to ask for a lot of samples. The impulse rack at the checkout is well-kept and the cashiers work through the line at the perfect speed to both browse the rack and not feel like I'm waiting around. The Rouge level events are EPIC! If you've got the room in your budget, make sure you hit the required spend every year to keep it up. They really make you feel special. read more

Every time I go in here the girls are really helpful and kind. Theyre all about helping their customers find what they're looking for. Super friendly. They're also pros at shade matching! Favorite Sephora. read more

Melody H. provided me the most amazing customer service! I usually only go to Sephora to get matched for my foundation and always end up never liking what they recommend me because they half ass trying to get the right shade to move on to the next customer. We came near closing, which I understand is a bit frustrating when trying to close down the shop so I really appreciate Melody taking her time to match me. She was super sweet and really understood how important it is to the customer to receive the best service, knowing that foundation isn't cheap! I cannot stress enough how wowed I was of her assistance, since I usually set my expectations low anyways due to my past visits. 5 stars just because of her!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

I've been to this Sephora a handful of times and have received great service on all of my visits, even though it may take awhile for an associate to become available to assist. Good selection of brands and products. I was thrilled that the item I came for today was in stock, since the annual sale means more folks in store taking advantage (for me, the lowest discount of 10% because I'm not a beauty baller). Seeing the eye shadow palette in person sealed the deal. I feel like a kid in a candy store when at Sephora, so I make sure to come in with a plan and budget in mind. I'm sure I'll be back! read more

Bad experience at Sephora. Their perfume sampler set do not provide a "Full Size" bottle. Just sleezy advertisement to sell minis. (People are attacted to the bottle offered not the samples that could be found free at other retailers and, a few years back at Sephora) No refunds were allowed once I discovered the discrepancy. WOULD NOT RECOMMEND read more

I was shade matched and given a shade that wasn't just lighter (I was okay with that) but very much the wrong tone for my skin, I didn't catch the mistake because I know nothing about makeup and the test patch she did was incredibly small. I drove home before finding the mistake, and so I had to drive all the way back to the store. I went to try to exchange the product, and the person who helped me at the counter who immediately seemed frustrated with me and treated me like I was stupid (spoke to me in a condescending manner) and shouted at me because I only had the item I wanted to return and not the item I wanted to exchange it with (my correct shade wasn't there). She then had the same employee who had shade matched me earlier to help me find the correct product and surprise the correct one wasn't there, or in the back. No one seemed to feel any remorse for the amount of time I wasted going back and forth to that terrible store. I feel like Sephora employees are the worst type of people, they seem to think they're doing you a favor by telling you that you need the most expensive products because it takes a lot of money to transform someone as ugly as a customer into someone as beautiful as a Sephora employee. read more

Was in this Sephora the other evening looking to spend my hard earned money. Was never greeted, and after circling the store AT LEAST 5 times and had MULTIPLE EMPLOYEES walk by me SEVERAL times, I was never asked if I needed help or if I was doing ok. AT ALL. So I left and spent my money elsewhere. This store is always so disappointing Update 12/10/2019: The cashiers apparently don't know the difference between using your card as a DEBIT vs. CREDIT when doing returns. Thought I'd give this store one more chance, but I guess I'll have to shop online. Again, was never greeted. This store seriously needs help. read more

For those of you that shop in Arden Mall, this is a great location. There is plenty of parking and the AC is fantastic. I came here looking for a specific product. I saw it online and was about to buy it, but then thought I'd see if I could color match at the store. When I arrived the store had a few guest, but it was far from busy. There was a greeter at the door and she said someone would help me find what I'm looking for in 30 minutes. There was 5 people ahead of me. Wow, I had no idea how busy an un-busy store was. Due to the long wait and knowing I could get the item somewhere else I opted for that latter. I went to another make up store and saved my self $20 and had instant service for the same quality item. read more

This Sephora located inside Arden fair mall is awesome. They have awesome customer service especially when it comes to the two employees there named Summer and Brittany. I attend their makeup & skincare classes on a regular basis on certain Sundays and I learn so much from them! I am a Sephora VIB Rouge member and I am obsessed with makeup and skincare. Love this place read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

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I went in to shop yesterday and it was definitely a circus. The line for Christmas shopping was completely broken apart into two sections with a high level of pedestrian traffic walking by. This made it very difficult to figure out which line was which. I jumped into what I thought was the end of the Lind. I waited 10 min while other people piled in at the end of the second part of the line. The lady who worked at Ulta came up and told me that I was supposed to be in the other line. She was extremely rude about this. I went back to the back of line number two which had doubled in size sense I jumped into line number one and waited for about twenty minutes. When I was in the store, the sales associates were not very helpful. It was pretty much a get what you want and get out vibe. I was asked if I would be done soon twice.I felt extremely unwelcome and didn't get any shopping done here. To make a long story short, I took my business to Ulta the associates were much more helpful. They still socially distanced, but they were very friendly about it, and I left Ulta with a whole bag full of Christmas joy for my family. read more

I absolutely hate shopping at this Sephora location. Customer service is literally non existent, the sale associates behave like they are better than you for some reason, I hardly ever get greeted or welcomed into the store, I always have to hunt someone down for help...it's ridiculous. I shouldn't have to feel awkward shopping here. I am an older woman and feel like I don't belong there because of my age, whatever the reason, so much for Sephora's motto: to create a welcoming beauty shopping experience for all and inspire fearlessness in our community. Suuuure. I never thought I'd shop at Ulta but unfortunately even though their customer service isn't much better and even though they don't offer as many luxurious brands as Sephora does, they offer a much better point reward system. For years I was a vib with Sephora until I realized they want you to drop 500 points for a $10 discount. People, you earn a point for ever dollar spent right? So you're telling me you want me to "spend" 500 points I.e. $500 dollars to get a $10 discount?!? Ok LOL. From now on I will shop online and strictly only go to Sephora when absolutely necessary, so I can be judged by a snot nosed, adult-child for not having perfect skin when I get color matched. read more

This store is hit or miss, but lately, it's been more misses and fewer hits. Whether I'm in there to browse or buy something specific, there are some salespeople that roam around and blatantly ignore you (sometimes even after I ask for help!), and some that go all out with customer service and are incredibly friendly. I would have normally given it 3 stars, but... Last weekend, I stopped by to get the powder foundation that I always use. They were out of my color, and they told me that I just had to leave my name and that they would call me when it came in. They told me that they get a shipment once a week, that it would be guaranteed to be in within the week. I would have normally ordered online, but I figured that since online shipping can take some time, I might as well pick it up in-store. When I returned 6 days later, they were still out! This time, however, they actually called the Sephora in JC Penney and had them hold it for me. My question is: Why couldn't they have done this for me 6 days earlier? My visit today was, again, met with some rude/cold salespeople and others that were friendly and helpful. Verdict: Be prepared to spend lots of time with no help whatsoever. If they don't have what you want, you may want to try the one in JC Penney. The person there was really friendly! read more

The customer service here is good (as long as you seek it out). The employees seem like they almost hide until you track them down; which makes it even more awkward when you have a question. I have had my makeup done here several times and honestly if you're a girl of color DO NOT go here for tips or an event of any kind. You are better off watching YouTube videos. They don't take into account: texture, color, skin type. My experiences are based off free - spending $500+). read more

Came in on a busy Sunday 7/17 to purchase a few items. I was thinking about purchasing online since it came with 4 different samples and free shipping. I literally went straight for the items I was interested in. Asked staff for a brush to try on the new glow kit and she handed me one not even offering to help and stood there doing nothing after. I quickly grabbed my items and stood in line. While in line, I heard the cashiers asking customers if they'd like samples. Did my cashier ask at all? No, she handed my me my bag. I then had to ask if they had any samples. She asked what I wanted, I don't know? What do you have?? I had no idea so I just said skin stuff. She literally put no thought into it. Clearly they had baskets of tons samples back there. If it's quintessential online and in person, why was this staff member improperly trained? I swear there was what seemed to be a manager/shift lead standing next to her packaging/doing go backs or something who could've easily chimed in. I have given this location more than a few tries. Ulta has given me better service consistently. I'd rather purchase online from Sephora or Nordstrom. Service is literally the most important when it comes to this industry. read more

Have had good consistent service here! Mind you, retail is the kind of industry where high turnover is the norm, not the exception. So judging from other Yelpers, I guess it depends on who you get! I like coming here to "talk shop". Maybe it helps that I am a cosmetics junkie. Junkie definition junkie also junky (jngk) n. pl. junkies Slang "One who has an insatiable interest or devotion: a sports junkie." Uh, yep that's me. Last time I was here, I asked for samples of the Laura Mercier primer and foundation. The woman who helped me knew I was a cosmetics junkie, even before I admitted it to her! She told me that Sephora will be starting a new line called "Tokidoki". (This means "sometimes" in Japanese.) I am wondering if it will be styled a la Harajuku by LAMB. Did you know that Tarina Tarentino has come out with a cosmetics line as well? I love her jewelry, I have one of her necklaces. I noticed that the display at the front was already pretty picked over and come next month, it will be taken over by the new Sephora line. So if you see something you like, I guess the best thing to do is buy it straight away. I have a gift card for this place that I keep in my wallet. It's too much! I want everything! It reminds me of the good ol' days when I would go to the candy store with a quarter and come out with a little white paper bag full of sugary goodness. And no, I am not making this up, once upon a time you could actually do this. read more

I walked in there today and Mimi was very helpful locating inventory for me to purchase. She's so bubbly and pleasant, really knows her stock. Thanks Mimi! read more

Why do I continue to support and throw hundreds of dollars at this location UGH!!! Always have horrible service (excluding the register girls) CAN I GET SOME HELP PLEASE!! How many times are you going to circle around me till you ask me if I need help or at least see how I'm doing. Don't be scared to approach me!! Or greet me, OH GEEZ WHAT A DISAPPOINTMENT!! read more

As seen from the other reviews, Sephora tends to invoke religious-like experiences. The Sephora located at Arden Mall is smaller than the Sephoras in the Bay Area -- but the staff is more friendly and generally knowledgeable. I also appreciate that I can shop there without guilt because the employees are paid an actual salary instead of being forced to survive off of commission (ie Macys and Nordstrom). I tend to abuse their generous sample policy. But it's difficult to resist when the employees seem so eager to find or make samples of the products that I'm interested in. This location has surprisingly good events. For instance, I once received a makeover by Carol Shaw, creator of LORAC. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Sacramento, California

It's been quite sometime since I've done my review of this location, therefore I feel an update is required. I rarely ever go into a Sephora store anymore and the few times I have this year, I've noticed a few positive changes. It looks like less turnover is occurring for their employees (my assumption) since I've seen the same faces, and I've had positive experiences with a few of their beauty reps. They're more approachable AND more knowledgeable about current product line offerings. They still have their occasional "don't make eye contact with me" reps that avoid customers unless another team member redirects them to help. But at least they've made improvements on bettering the shoppers' buying experience. read more

Terrible customer service!! I'm sorry Sephora employee, but if you don't want me going through your drawers, then maybe you should do your job and restock your shelves. Ps. I did wait and no one was available, so yes, I did help myself and get what I needed from the drawer bellow. Your impolite mannerism is the reason I choose not to purchase said item from this store. read more

I normally avoid Sephora as I've had previous negative experiences in other locations. However, I needed to find a replacement for an under eye brightener that had been discontinued. I'd done my research prior to coming and thought I knew what I was getting. I confidently walked to the location only to find out that brand was being shut down. I froze and began wandering the store attempting to find a suitable replacement to the replacement. I very friendly cast member came to my aid quickly. Y'all... she was so helpful and we found an amazing replacement product quickly. I am kicking myself as I have forgotten her name, but she was knowledgeable, non-pushy, and incredibly helpful. I will definitely be back! read more

The best Sephora I've been to in Sacramemto. I was just in picking up gifts and a new fragrance. I'm a Jo Malone girl so I needed something to compliment my fragrance for a wedding. The employee ( I didn't get her name) was so helpful and knowledgeable. She knew what parfum I was talking about and made great recommendations. I was able to find an woodsy parfum to layer. While I continued shopping the employees were kind and helped me find my other items. It was busy but a peaceful experience shopping here. Keep up the great work read more

Of all the Sephora's I've been to, this one is the worst one! I was browsing around and noticed one of the workers was following me around. I got up to the fragrance wall and she blurted out "what are you looking for anyway?" at first I didnt know if she was talking to me, or helping another customer but obviously no one else was around! The look on her face wasnt very friendly either. I didnt even bother looking through the rest of the store, I left and went to MAC instead. read more

Yes Sephora has it all but definitely not the customer service. I will forever be ignored here. But when it comes to me staring and standing at a specific spot for a while they all want to walk pass by to check if I'm "okay" (more like if I'm stealing). I grab somebody's attention and they are hella rude.. and that's why I will never come to this spot here. All these workers but they don't want to help you. So thats when i check out and they ask if ive been helped i tell them no and that i needed help but no one was around to.. I recommend ULTA. read more

Every girl's go to place for Make up. Sephora is one of my favorite places because they always offer tons of different brands of make up for some what fair prices. (They do have high end products here as well.) I love that Sephora lets you sample the products before you buy, and there's always a "clean up station" conveniently located there so you can remove any make up you've swatched on your hands. They've recently added this huge nail display where you can also sample nail polishes, which I love. If you shop for make up a lot, you can enroll in their Beauty Insider card (which is free of charge), and you can accumulate points when you shop. 1.00 = 1 point, and when you reach 100 points, 200 points, 500 points, etc, you can trade them in for awesome sample size products for you to try. If you can reach 500 points and stay that way every year, you'll become a V.I.B., and that's a whole other perk itself! You get to be the first to learn about new products, sales, discount codes, and sometimes even a free make over or two. I love shopping here and I love the employees. They are always pleasant and try to help you in any way they can! They will even offer you samples to try if you're curious about certain skin products. LOVE IT HERE! read more

Everyone I have to brag about how helpful Sephora's employee Johnny was! He is a rep for Dr. Dennis Gross products and he was really helpful with what I need for my skin! I was telling him about the problems of my pst adult cystic acne and he recommend Dr. Dennis Gross's products. He was very patient and kind and took the time to help me out. Aside from Johnny, the employees there are always helpful and caring of my needs. read more

The girls have always been so sweet, friendly, and helpful whenever I've gone. I don't think I've ever NOT been greeted at least once by the staff here. I was in the market for a new foundation for oily skin by Makeup Forever, and I told one of the girls exactly that. She took one look at me and told the other girl next to her to get a sample ready for me in a shade "35." I was a little skeptical since she was so quick to name a shade for me, but when I went home to try it, the color matched exactly. In all types of lighting, and especially in flash photography, my skin looked amazing with the foundation in the shade she picked for me. I was very impressed. And I'm not new to makeup or foundation by any means, so this one instance was impressive. As far as selection, it's a Sephora. So you're bound to find something you like. One star taken off because they don't carry YSL foundation. read more