I was disappointed with my experience at Sephora. When we arrived, there were four employees standing near the entrance, possibly providing security, while only one employee was walking the floor helping customers. When it was time to check out, the line was long and there was only one cashier, making the wait much longer than it needed to be. What was especially frustrating was seeing people in line putting items into their pockets while the employees near the entrance weren't paying attention to what was happening in the store. It seems like staffing could be better allocated--having more cashiers during busy times and ensuring security is actually monitoring the sales floor. Overall, the customer service and checkout experience need improvement. read more

Long lines just to get into the store due to horrible management. If this was a how they are going to do it, at least manage the line efficiently. read more

Visited Sephora at Stonestown and browsed their wide selection of skincare and cosmetic brands. I bought the Tatcha SPF 50 milky sunscreen mini and the Fresh mini soy face cleanser to try over time before deciding on full-size versions. Both are known for gentle, hydrating formulas, so I'm curious to see how they work with regular use. read more

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Went to the Sephora to return an face wash. It was a simple return and I don't make a lot of fuss however the sales associate helping me was extremely rude and had a nasty look on their face. Will not be returning to any Sephora to shop. I'd rather support MAC or buy my makeup from the drugstore/target read more

I rarely write negative reviews, but my recent experience with Sephora's customer service was disappointing enough that I felt compelled to share it. My issue started at the Sephora store in Stonestown. I was unable to use a gift card because some of the gift card numbers had worn off. The associate told me that if I contacted Sephora Customer Service, they should be able to help even though some of the numbers were missing. When I called Customer Service, however, the first representative immediately told me there was nothing he could do because the gift card didn't show the complete number. I understood that limitation, but I requested that a formal complaint be submitted because I wanted Sephora to investigate the situation rather than simply dismiss it. After that, I was asked to send photos of the gift card. Then I received an email indicating that I might be eligible for a credit. At that point, I felt hopeful. Since they had requested photos of the card, I assumed they had a way to investigate further. I thought they might be able to identify the gift card using the visible numbers, the PIN, and the known balance to determine the remaining digits and verify the card. Instead, after all of that, I was told they still couldn't issue a credit because the gift card didn't reveal all of the numbers--the exact same reason I had been given during my very first phone call. We had gone in a complete circle. What frustrated me most wasn't that Sephora couldn't credit the gift card. It was the inconsistent communication and the false hope created by the process. If Customer Service was never going to be able to help because the complete gift card number wasn't visible, I would have appreciated being told that at the Sephora Stonestown store from the very beginning. Instead, I was encouraged to contact Customer Service, asked to submit photos of the gift card, and led to believe there was a possibility of receiving a credit, only to end up with the same answer I had received during my first phone call. The entire process was a complete waste of my time. The entire experience was a waste of my time. I've already shared this experience with my family and friends because I believe people should know how customer concerns are handled. Since this experience, I have intentionally chosen not to purchase anything from Sephora and have been making an effort to buy my beauty products elsewhere whenever possible. I don't mind losing my VIB status, even if I end up purchasing an occasional product from Sephora sometime in the future. My husband purchased the gift card as a gift, so the unused balance represents money our family has lost. That's what makes this situation especially disappointing. I've been a loyal Sephora customer since the early 2000s and have spent thousands of dollars there over the years. I never imagined that what would ultimately drive me away wasn't the gift card itself--it was how my complaint was handled. read more

My daughter and I went to this Sephora. We were there for a few minutes, that an amazing associate approached ua. Maya was great in her service. She listened to us carefully and exactly for us the products we needed. I appreciate her. Will definitely give her an excellent review in the survey. Ty Maya! read more

I just got my free birthday gift. Thanks. I miss the nail polishes, but I've been getting my nails done for years. read more

SEPHORA - DIY white Sephora nails. - Cosmetics & Beauty Supply Near Me - San Francisco, California

ALWAYS crowded so be prepared for that but something about browsing and shopping IRL and getting to try and see products makes it so much more fun than online read more

I wanted to give a total shout out the entire staff. The assist manager & Ivan & also Noah the manager were amazing. I'm 65 years old they made feel alive very kind,it made my holiday season Spectacular I totally recommend you go here they are all truly by far the best at what they do. read more

Sephora you lost me & my family as customers! Your deceptively do not state your return policy on customers' receipt and asking us to refer to look it up online. Your return policy in the store is displayed in a small plague with small prints. I tried to returned two unopened/unused acne serum I bought for my kids one day after 30 days. I was hoping to get store credit. But the said they don't allow any store credit or return after 30 days. Your manager was not willing to make any exception & simply said to escalate to their corporate customer service department. read more

Would give 0 stars for today's experience if I could. I went in to buy a refill of a product I've been using for years, and an associate came up to me and asked if I needed help. I said , No, thank you, since I already found what I needed. He said, REALLY?!?! In a passive-aggressive tone, glanced with derision at my product choices, sneered snobbishly, and strutted away. I was greatly offended. I will never buy at this Sephora ever again. I hope his manager talks to him about his attitude because I don't think I'm the only one treated so disrespectfully on what should've been a wonderful Saturday afternoon. I didn't get his name, but I stopped by on 7/12/2025 at around 3 pm. He had greased hair, wore a black blazer, and had a beard. read more

I came in here a few months ago looking for a specific perfume. I wanted to smell it before buying but one of the staff told me that wasn't possible. I asked them how are customers supposed to know if they like the perfume or not without smelling it and she just looked at me like I was stupid. read more

This has to be one of the nicest Sephoras in the city. I don't know if its related to management or location, or some combination these things, what I do know is that I have had more great experiences here with friendly, helpful staff than at any other branch. Only downside for me is having to find it in the maze of the mall. Hint: it is on FL 2. As of May 2025 they have the TerraCycle cosmetic boxes on site. read more

Nice store excellent service. Beautiful products. Great makeup artists available .Trend setting store read more

SEPHORA - My favorite store - Cosmetics & Beauty Supply Near Me - San Francisco, California

I was helped by a really nice sales rep. I forgot his name and wish I remembered it so I can give him props for doing a great job. He was super helpful recommending foundation brushes for me. He asked me what kind of foundation I used, then explained the different brushes Sephora offers from budget friendly to quality ones. He was never pushy and provided excellent service. I give him 5+ stars. Unfortunately, the cashier was not a great experience. I felt slightly pressured to open up a Sephora credit card which I did not want to because I have enough credit cards. After I told her no, she asked me if I was sure. I said yes, I have enough credit cards. I noticed a slight change in her attitude. It turned from friendly to I could care less because you didn't open up a Sephora credit card. Also, she did not give me a nice Sephora bag like the cashier next to her who I noticed provided a small bag for her customers. I wish I got the other cashier lady instead. Sigh. I'll still go back and hope it will be a better experience next time. read more

I'm so lucky I was able to get I needed here! Was greeted by Baleria who was so kind to me and attentively listened to what I was looking for. She directed me to Mariah, who found a perfect shade of lip liner for me read more

The lady who helped me at the counter was so rude to me. the ONE time I actually buy something at a Sephora the service is terrible. She asked me if I wanted a bag and I said yes, she forgot to charge me for the bag so she had to charge me for one after the fact I already paid for what I bought. im never shopping or going into this location ever again! If I could, I would give this location zero stars. read more

I asked a Sephora employee for help, and she pushed it off to someone else. I crossed paths with the original employee, without any followup from her. No other help ever showed up, so they lost a customer. I won't be back. Zero stars if that was possible. read more

I sometimes come to Stonestown to relive my memories. I used to work Downtown and Laurel Heights, never had the chance to visit Sephora in the relatively close vicinities. I always come to this Sephora because it is near my house and Stonestown just got a little of everything so coming here was great. Although this store seems to be always busy but there are plenty of mall parking, the girls while young always nice and provided good services to me. I got easy check-out and they gave out samples and birthday gifts, of course given you do sign up for VIP and buy a lot to maintain your level. I consider a medium level shopper at Sephora. When I used to live near Embarcadero, I loved visiting Sephora at least once a week, always pleasant and happy experience, especially at the fragrance section. One time I got a make over during a special event and it was good! Hope you enjoy your experience as well. read more

SEPHORA - My goodies - Cosmetics & Beauty Supply Near Me - San Francisco, California

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Lock the drawers if you don't want people grabbing from there if nothing is stocked. Don't yell at buying customers for looking for product when nobody here is willing to help read more

Five minutes and $40 later... I went to the store and the entrance was blocked off. I peeked inside to see how full the store was... all I saw were sales associates. This was on a Saturday around noon. The associate in the front asked specifically what I was looking for... I wanted to purchase an eyeliner since the one I purchased for $1.50 at Daiso didn't work. It worked on paper but not on my skin LoL! Anyway, she got on her wireless headset mic thing to contact another associate and relayed what type of make up I was looking for even though the other gal was just a few yards away and they could see each other... we all could see each other. I was allowed to enter... Yay! The second sales associate took over and I was led to their most expensive set of their line of eyeliners. I can't remember the brand, I think it was Marc Jacobs. No, thanks, not for $26. I don't plan to look like a beauty queen. She led me to their Sephora collection and showed me a retractable one for $14 and I approved. Next I was looking for a lipstick. I showed her my current one so she can get an idea of the shade I was looking for. We go to their lipstick section and she showed me one I liked the color... $23 for a lipstick. Whoa... by this time I just wanted to get out of there so I took it and paid for them at the register, third associate I dealt with. Ugh! I wish I had time to browse around without a salesperson hovering around me. I use a lipstick and eyeliner to look like a person out there LoL! and I know these will last me awhile since I don't get dolled up everyday. I love lipstick but in this covid times where we have to wear masks if we're unable to social distance what's the use. I was in and out of the store in five minutes. Next time I'll purchase these online. Review #2016 read more

SEPHORA - 11.14.20 I don't usually... eyeliner and lipstick $37 ¯\_(ツ)_/¯ - Cosmetics & Beauty Supply Near Me - San Francisco, California

This past weekend my mom and I went to shop for some items for her. A wonderful artist named Irish assisted us. She was super sweet and super knowledgeable. She gave us some great recommendations! Thank you for your help!! read more

Beware!! I bought a couple gift cards here to find out some had no money. I called the Sephora gift card line which was no help, they just told me it has been use no other info , to file a complaint with my bank! I also talk to the general manager of this store she told me gift cards are non-refundable I need to call the gift card hotline. So basically no one wants to take accountability, and that's not okay! The only conclusion I can come up is that the cashier people at this store are not honest, and scamming the customers!!! It's sad to see employees do this especially when people work hard to get gifts for love ones, just to get scam at the place you think is being honest. Word of advice!!!!! Check your "gift card amount" and make sure it's not zero balance before you leave this store!! read more

This is the most disgusting establishment I've ever been to. I paid $22 for two hand sanitizers and asked for a receipt. The clerk who took care of me said the payment didn't go through, even though the amount got deducted from my bank account and the manager literally didn't offer any sort of solution except for some very generic apologies. She said she opened a ticket but refused to give me the case number or whatever it's called for this ticket and my bank literally said that the payment went through. They'll basically scam you here. Terrible customer service, I felt extremely disrespected and singled out. And still my money has not been returned. Avoid this store at all costs, please. read more

One of my faves! Love shopping at Sephora, love their variety of make up, skin care and hair products. Really appreciate their return policy on products that might not work with my skin. read more

Delivery driver, had over 20 items to look for. As a guy, was really lost where to look. Delilah took her time to show me where every item was. Such an amazing employee, thank you so much! read more

Where to even begin addressing all the issues. The luxurious shopping experience in Sephora is probably a remnant of the past. Right now the store feels like an understocked dessert, dirty, with samples looking all gross. There are no tools or disposal bins for those tools to apply those samples in a sanitary manner. Now I just stare at the color of the partially disintegrated lipstick wondering if it will suit me, but also why should I bother paying 30$ for this product when no one is even there to help me choose the shade and maybe even tempt me with other products that I wouldn't decide to buy in my own. The associates are nowhere to be seen: not because they are avoidant, but because there's not enough of them. They are probably underpaid while being worked into the ground. Yesterday I only saw 2 people working there, being torn between the register and the aisles. They were incredibly nice and were trying their best to help as many people as humanly possible, but it's practically equivalent to moving the furniture around while the house is on fire. Products feel old and the quality tanked in comparison with the prior years. With these metrics heading downwards, the price tags still go upwards. It baffles me how many corners the management is willing to cut. What was supposed to be a pleasurable shopping experience turned into 1+ hour of grueling chore, fueled by anxiety and irritation. From now on, I'll buy my products elsewhere. Luxurious Sephora experience as we know it has peaked many years ago and declined beyond reparation. read more

I came to Sephora to get my eye makeup done for my friend's wedding. I showed the makeup artist a picture of how I wanted my eye makeup to look and the picture itself was beautiful; however, I was very disappointed with how it actually turned out. The eye makeup looked nothing like the picture I showed her and actually looked worse. I don't think I got my money's worth and definitely would not come back. read more

Been coming to this location for several years and it's a always a good experience. Staff is always knowledgeable and attentive. Store is very clean and the checkout line is always moving, even with lots of people. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Francisco, California

God forbid they have people working on the floor. I stood in the cologne dept for 10 minutes and no one approached. And when I saw someone 15 feet away and called out to them for assistance they just looked at me and walked away. Pathetic read more

Employees not properly trained especially the Cashiers who don't know how to use the machine or redeem a gift card. They had me go through two Cashiers and one said her machine couldn't take gift card payments, the other cashier couldn't figure it out as well. She kept asking if I've used the card before. Of course not. They made me look like I was an idiot. So I just walked out of there and ended up purchasing my item online with no issues using my giftcard but now I have to wait a few days for it to get shipped. What a frustrating shopping experience at this store! read more

I went to this Sephora yesterday (Jan. 5th) and I am a bit disappointed with my experience :(. They were out of stock for basically everything I wanted to get (e.g. hourglass concealer, haus concealer, amika texture spray mini, one/size powder) and it really took forever to flag down a sales associate to ask them to check the bottom drawers. I know it's frowned upon to check these drawers yourself but I mean if its been 10 minutes and I haven't been helped, what am I to do? Additionally, 3 sales associates just seemed to be conversing with one another rather than helping out customers. But shoutout to Amy (w/ dark hair & glasses), a sales associate who helped me out eventually after helping several other customers; I think she was the only worker on the floor!! read more

I would love to get greeted with smiles and not stares like im about to rob the place!!! Especially with my full face showing and a smoothie bowl in my hand. The white lady with short dirty blond wavy hair was following me all around but when i needed her help i had to grab her attention she wasn't even cheerful to help me. I asked about the lip balms being tinted the $8 ones and shes like " yes theyre all going to be tinted" but then i spot the coconut one I asked another lady who was way nicer if the coconut one goes on clear just to see her reply because obviously it's gonna go in the clear, but she was very cheerful and said yes, that one will be clear so thanks to her i bought it. I should've got her name. Also your staff needs name tags for times like this. read more

This Sephora is the closest to my house. I'm happy with the location as it's most convenient, staff are helpful, and they are usually supplied with what I'm looking for. They are smaller and limited compared to other Sephora's in the surrounding area. If you're looking for a specific item, I recommend calling in to check if the item is in stock or to reserve it. I've had my wave of good and bads here but I'm still happy this location exists. I think this and the Daly City location are the two in the area that has a parking lot where you can go in and out quickly. Yesterday I went to Sephora for the first time since post COVID and I felt safe. The store had a maximum capacity inside, there was a line for others, they explained social distancing protocols, testers (who would want to test right now anyways), and they sanitize your hands prior. I spoke with 2 staff - Holly & Angie and enjoyed speaking to them about products. I hope to see them again. read more

girl at the front register mismanages the line and makes it confusing to the point where she made me wait in the line all over again. Her name is Mary, but I did not know that as she wears her hair over her nametag. read more

What an enjoyable shopping experience for someone who wears little make up. Not to mention doesn't keep up with the artistry of it. Lady, that's her name was engaging and listened to what I wanted to accomplish. I felt she was knowledgeable and made good suggestions. No overselling. I can't imagine buying cosmetics on-line if you don't know the products. read more

Just like most stores in Stonestown, this Sephora location is limited with inventory and is more of an express location. Do not expect to find what you may have saved on your wishlist from online, in hopes of getting it in store here. Your next bet, is the downtown Powell location as that is much bigger than the Stonestown location. I noticed that although trial makeup will NEVER be sanitary or clean.....the displays are quite dirty and should at least wipe the outer part of the products itself that are for trial. For example, lip stick stains around the lip stick area, fallout ALL over the eyeshadows...and literally starts to blend with the products that are actually up for grabs to buy.. Unfortunately it seems like people steal here so it's really frustrating coming across few empty boxes when picking up an item in hopes of buying, I feel like this is something for the staff to look over. For the most part, I give the cashier register staff credit for always being decently kind or displaying common courtesy when paying at the register. read more

Had a wonderful experience at this location. Brandy and another young woman (sorry, I did not get her name!) were so helpful, kind and patient with me. They went above and beyond asking the necessary questions to know what my daily routine is and what I feel most comfortable with wearing and what I wanted to achieve. They listened and clearly explained which products were perfect for my skin type and did not press any unnecessary products. I left confident that I was buying the best products for me which consisted of over 5 products that I needed (foundation, concealer, etc). It was truly one of the best customer service experiences I've had in a long time. Highly recommend working with Brandy (and the other young woman!). read more

Went on a Sunday and not many workers were on the field. But, I was able to find an available worker and asked for a Color iQ test, and she wad happy to help. Xochitl got the test done and also gave her own recommendations, helping me test out different shades of both foundation and concealer. She made samples for me and also did a Color iQ test for my friend even though it was almost time for her to clock off. read more

Super dirty, always out of stock. The staff gives me "I steal the inventory" vibes. They all seem pretty sketch and not very professional. I hate going into this store. I prefer online ordering at this point. What happened to professionalism in customer service? read more