Popped in really quick to get a color rematch the first color Palm was way too dark and orange I couldn't really tell until I got out and about in the natural lighting inspired the lighting is very bad both visits I used the light on my phone. But this time I think is a much better match I'm not a makeup girly but I'm older and want to look a little more refreshed when I step out . I'll give this new color Batai a try and hope for the best! read more

Credo Beauty - Skin Rewind Complexion Stick - Cosmetics & Beauty Supply Near Me - San Francisco, California

I was here for a holiday masterclass hosted at Credo. It was nice to hear directly from the owner, and even got to watch a live demonstration of makeup application. The host took the time to answer everyone's questions, which made the experience feel very personal and engaging. Afterward, I enjoyed networking with other attendees and browsing around the store. It was the perfect mix of learning and shopping. This was my first visit of Credo, and I'm glad it was a positive one. I'm looking forward to returning to experience their traditional customer service outside of an event setting. read more

Credo Beauty - Cosmetics & Beauty Supply Near Me - San Francisco, California

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I have been a loyal customer of Credo Beauty for years (tier 3 status with all associated benefits). Recently I had a bad skin breakout, prompting me to review the ingredient lists of the products I had purchased from Credo where I was shopping exclusively. I should mention that I am not prone to breakouts at all (have not been for years). To my surprise, I discovered the presence of cheap ingredient dimethicone (silicone) and reached out to their customer service department via email. Regrettably, the response I received failed to address the detrimental impact of silicones on the environment (water pollution, bio accumulation, non-biodegradable nature) and to address my concerns regarding the breakout. Instead, the customer service representative merely mentioned that linear silicones can improve "skin texture". Below are dimethicone FACTS from the Journal of American Academy of dermatology: 1. Skin Irritation. Dimethicone can cause skin irritation, redness, and itching in some individuals. 2. Acne Breakouts. Dimethicone clogs pores, potentially leading to acne breakouts. 3. Allergic Reactions. Some people may develop an allergic reaction to dimethicone (swelling, rashes, or hives). 4. Lack of Breathability. Dimethicone creates a barrier on the skin, which hinders the natural airflow and moisture exchange. 5. Dependency on Silicone Products. Continuous use of silicone-based products may cause the skin to become dependent silicones (for hydration and moisture). This leads to a decrease in the skin's natural ability to produce moisture. Needless to say - I will be very careful about trusting Credo again or swiping my cc without checking the ingredient list first. read more

I had an amazing experience getting a make up consultation. For $50 you can get an hour of advice and tips regarding finding the best make up products. If you spend $50 of product, the service is essentially free. The lady I worked with was amazing And it was such a valuable hour to learn the best make up techniques for myself. Everyone needs a refresh every so often so recommend this to anyone! read more

Had a great experience Filmore location with an associate that took her time to match my perfect shade. However, the next morning when I opened the concealer to try on, I noticed the Revealer Skin-Improving Foundation SPF 25 had an expiration date in 3 months (8/2024). I was put off by how close the product was to expire and felt concern about the other product's shelf life as well (concealer and foundation no expiration date). I went to return my products today at the Hayes Valley location and the associate who helped process the return was incredibly rude. When I told her what the issue was, she said, "it's because clean products expire faster." I let her know that this particular product has SPF and if the expiration date is in 3 months-- it doesn't matter if it's a clean product or not it should've been pulled off the shelves. Especially because clean produdcts can spoil even sooner and SPF has a hard cut off date. As most of us know, cosmetics tyically have a shelf life of 3 years from manufacturing date if UNOPENED. Per item label, typically will indicate how long they are good for from the day you open them (6m, 12m, 24m etc.) Per Kosas website, "Each of our unopened products has a shelf life of 2-3 years depending on whether they contain water. There is a "PAO" (product after opening) symbol on each carton that indicates the recommended amount of time to use the product after opening. If you notice any changes in smell, consistency, or other issues with your products within this PAO time period, please let us know. We'd be happy to send you a new one." So why would I want to buy a product that would typically have a PAO of 6-24m that will expire in 3 months, at full price to say the least?? She processed the return, I said thank you. She said nothing. I walked out on my merry way. TLTR: BEWARE PRODUCTS (ESPECIALLY SPF) MAY BE VERY CLOSE TO EXPIRING WHEN PURCHASING. CHECK EXPIRATION DATES AND ASK FOR A PRODUCT WITH A CLOSER MANUFACTURING DATE IF POSSIBLE. read more

Credo Beauty - Cosmetics & Beauty Supply Near Me - San Francisco, California

I go there to recycle my empty products. I follow the instructions with recycling on the box, but the older employees don't seem to know their own recycling policies, and are rude about it. I went to recycle a couple of empties recently, including caps without their bottoms, because they had liquids and were impossible to be cleaned. Per their own policy, we are allowed to recycle caps and pumps. I was told that we need the entire thing to recycle, as this was some "new policy," but I'm not allowed to recycle things that can't be cleaned inside. I go to the other credo on Fillmore, and no issues with them. The Fillmore team is always friendly and very helpful, but this Hayes Valley location is always stuck up and rude. I only go here to recycle cause it's closer of a drive, but their customer service needs improvement. read more

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I used to love this location, but the service there has changed. The most unfriendliest sales people. Your management should know and now will shop at your other location read more

Credo is a store I could get lost in even tho it's not that big. But they are a beauty product store that sells only clean beauty, and there's a big market out there for people wanting clean beauty. I walked in and someone was prompt to help me find a hand cream. Winter is coming and that means chapped hands. Even tho I came for lotion, I walked away with vitamin c for my face by marie Veronique, an exfoliating mask and rejuvenating night oil by MV as well. It helped that everything was 20% off. I did end up returning some shaving products for my husband that irritated his skin, and they gladly refunded my money. I highly recommend people to go clean with their products since it's only going to be better for your health, and credo is a great place to start. read more

I spend an embarrassing amount of money on credo online every few months. I am happy to have the brick and mortar nearby but I almost never want to buy from here. One day I brought in a friend while we were just walking around Hayes, I had no plans to buy anything because I already purchased a ton online recently (which the associates didn't know of course!). Then I randomly decided I wanted an overpriced item that shoulda been a sample size but I was willing to pay the $10 to try it out. The sales associate who rang me up wanted to get my account info, and since I had just waited in line for the person in front of me to struggle through that, I asked if I could just check out and buy this (since the 10 points wouldn't make a difference). They must really love tracking data and info at this store! But anyway, the sales associate was generally in a huff and acted like I wasn't even worth the time to check out since it was such a small item. The sales culture really needs to not be so uppity. You don't know what people are buying and spending outside of this one interaction and this makes me want to find alternatives to credo even online because it's just such an icky feeling to be treated that way. read more

I agree with some of the reviewers. I found the sales people and manager to be a bit off putting and not present. They follow you and ask if you need help and when you say I'm looking they completely ignore you. And when you're trying to ask for help either it's a hard sell or you're ignore. The concept is great but I do think the store needs to manage its culture better. I went to Blue Mercury at the Embarcadero instead - their manager is top notch and super helpful. read more

Please avoid Credo. It pains me to say it. I love the message and product selection. We were harassed by the employee mask police 5 times as we attempted to get a faint whiff of a product, dash a small amount of product on our cheeks to test. Why have testers? why be open? They ask you to walk to the curb to smell something. This is not a joke. If they are scared for their lives they should not be in public. The customer experience was brutal and I wouldn't recommend to anyone. read more

Cute little shop, attentive staff. Shout out to Michelle O who helped me out today. Found just what I was looking for.

I had a great experience in this store today shopping for a birthday gift for my bestie. The saleswoman was super patient, knowledgeable, and honest about which products worked for which purposes. Restrictions have lifted and now customers can handle products, although they're still being cautious about letting you test. It wasn't a problem, however, because the saleswoman showed me everything I wanted to see with disposable swabs. She also offered to wrap things up in tissue paper and a cute little bag for me. I will definitely go again. It was a very pleasant experience. read more

They stalk you in the store and if you touch anything they quip don't touch anything. I just walked out. Eh let me be responsible for my own health. I'm not worried a bottle of cream is going to kill me LOL. Did my order on dermstore instead. read more

I came in during the very busy semi-annual sale. I was in awe of Katina- she was managing multiple customers, checking out on the register, as well as taking the time to recommend items/make samples. I love Credo! read more

I stopped into Credo searching for a specific foundation for my wedding makeup look. The sweetest sales associate immediately helped me, Alexis, and she let me take my time browsing the store, assisted me in picking out the right colors, and even applied the different shades on for me since I am hopeless when it comes to makeup. She was totally patient with me as I called my makeup artist and stepped outside to test how the foundation looked in different lightings. I would come back just for her! read more

welcome to credo. the store where you are not allowed to touch anything. whats the point. CLOSE THIS STORE. just order online, avoid dealing with the rude employees. The End. read more