This is definitely my favorite location to shop for Sephora. I'm always greeted upon entry and politely asked if I need assistance. They have an amazing variety of products and fun classes. All of the sales associates are very knowledgeable and friendly. read more

Customer service here is horrible. Every time I go no one acknowledges me. They just stare or walk past me. It's so frustrating. Today I said hi to a salesgirl while I was walking in and she literally just glared at me. Ok... I walked around a couple times because I was trying to find a certain brand. No one asked if I needed help. There were multiple employees just standing around talking. I got fed up and left and purchased my stuff at Nordstrom. Never giving this Sephora my business again. read more

I love shopping at Sephora it's my go-to spot for makeup, but I hate the service here. I have been to this location a couple of times going in intention to buy something, but end up not being helped. The makeup artists here have just stared at me or talked amongst themselves. I don't think I won't be going to this location anymore. I'd rather drive down a couple of miles down to another location. I really hope the service here improves! read more

Walked into this Sephora location. Worst mistake ever. Staff was really rude and careless. I walked in to buy a few products and when it was my moment to pay this girl named Ve ringed me up. She was extremely rude. I had a simple question about a promotion and she didn't answered me, I asked again, then rolled her eyes at me and dodged my question by telling me my total. I gave her the money and she snatched it out of my hand (Rude!!). She turned to the side and started chatting with the other cashier. Who ever the manager is should talk to her and take her off from being a cashier. She makes Sephora look really bad. Honestly, she is better off at working at McDonald's. somebody should remind her that manners can never be taught at work they need to be learned at home. I'm never coming back to this location. Shame on to whoever hired her. read more

Update: Sephora does not care about the impression they give their customers as my review along with many others have not been addressed. Congrats... you guys suck! read more

Got a Perk facial with Nestor the other day! He was so helpful and super knowledgable about a wide range of products as well as the science behind why products work or don't work. He was attentive and listened to my specific needs and concerns. Very friendly, easy to talk to and not pushy at all with sales or products. read more

First of I wanna start off by saying that I love Sephora. This review is going directly to the sephora at this mall. I'm not one to write reviews about a place, however I felt like I needed to write this one. This last Sunday, on Mother's Day. I went to this mall, and went into Sephora with my sister and my mom. I don't know how it's like to work at a store where people shoplift or of it happens so often that the employees in the store decided that my sister mom and I were "suspicious" looking that they had to have people following us around. I don't know if it's because we were speaking Spanish or because we were Latina or simply just really looked like we were up to something. I felt extremely uncomfortable because it was pretty obvious that we were being watched. My sister and mom felt that way too. I don't know if it's because we were talking a little louder, or if it's because we looked different than the expected clientele that would go to this Sephora. Whatever the case is, I just wanted to share that it's obvious that we were being followed. I could tell, my sister could as well as my mom. It was so bad and I felt so uncomfortable that I went and asked someone for help just so the other employees knew I was looking for something and that's why I was walking around so much. It's one of those weird situations where you want to buy something just to prove that you're not trying to steal or do something bad. I felt like I had to prove to these employees that I wasn't trying to do something criminal. As I said I love Sephora, I love the makeup options and I'm even a vib rouge with over 4,000 points. I don't think I'll stop shopping there from this one bad experience but I know I won't be going into this store again. read more

Horrible service 97% of the time ; try to avoid Monday around 5pm they have the worst staff ready to simply hang out and whisper about either employees they work with or customers . Honestly are they aware of the internet or other locations ? This location has limited products and limited professional staff. Lately it's been getting worse and worse where they ignore you or lie about store policies . Apparently debit cards here will only be used as debit . This is the only Sephora that practices this . The worst are the employees who claim that being VIB rouge makes you treated with a bit better service there is nothing different they treat you like you are at CVS or Walgreens . Overall I will now avoid this store read more

It's a smaller Sephora store compared to others I've been to so it can get pretty crowded. Their costumer service is great! Even tho it was really busy, the employees still did their best to make sure to get to everyone who needed help. Kai helped me out & he was amazing! He really listened to what I wanted & was a huge help. Definitely had a good experience coming here. read more

It's seriously so convenient having Sephora at Hillsdale! I don't shop here often because their products do last a while but any time I do stop by, I'm always greeted with a smile no matter how busy it is! I did recently come in with my cousin who had a whole list of products to buy for his S.O. & I don't really know much about makeup lol so we had asked an employee for help & she guided us through it all with no stress or feeling rushed. I even picked up some things for myself because she was that great! Didn't get her name though :/ As it does get crowded and quiet busy, the lines to get long. However, the checker gives that customer full attention and help so that's totally fine! I love a place with great CS, so I will be coming back! Not MAC though... that's just a whole different story LOL! read more

I came to Sephora during the last day of their VIB sale which is pretty busy. There were lots of people there and the staff were probably overwhelmed so I left and came back closer to closing because the line was just too long and chaotic. When I came back I asked their makeup artist Rob to color match me. Actually I had picked out 2 shades that come close to my skin tone and just wanted his confirmation on the right color. To my surprise he was full of sass! He totally rolled his eyes at me and said why would you pick those colors when they are too light for you? So I explained that I was reading up on this product and how the oxidize and then slightly darker once applied to the skin and he said in that case go with this. I said thank you and he just walked away. It's not so much as to what he said but how he said it. My husband was with me and he was shocked at how he was talking to me. He was about to say something to Rob the makeup artist when I tapped him to let it go. My problem is if you don't like people then you shouldn't work with them. Granted it was the end of the day and maybe he was tired, but that is still no way to treat a paying customer. To be honest this is actually the snootiest Sephora I've been to. Major downer... read more

tl:dr - Andre is the absolute best! My skin has been a total basket case in the last year or so and I've also been struggling to find the right foundation color/product that won't make me look oily or haggard by the end of the day. I generally put off going to Sephora until I absolutely have to because it's a little overwhelming for me. I really lucked out getting Andre to help me. Not only was he extremely knowledgeable about the types of skin care products I need, he went above and beyond to find me *exactly* the right shade of foundation. We tried several brands and shades, and he made absolutely sure the top choice oxidize on me and change color once I left. He was very pleasant and educated me about where my skin care routine has been falling short without making me feel bad about it. Andre provided me with some of the best, most personalized customer service I've ever experienced! I'd actually had to go out of my way to get to this particular Sephora because the closer one was being renovated, and what fortunate thing that was. It's definitely worth the longer drive for the royal treatment! The whole staff was super friendly and Andre is a real star employee. read more

Good location. I got what I am looking for! Store manager is good and members are really good and helpful in all aspects read more

Sephora Sephora oh how we love thee! I was super excited Sephora was coming to Hillsdale and I actually missed the special VIB ROUGE pre-launch party because I was headed to the airport. So upon my return I went to check out Sephora Hillsdale! I like the fact it opens to the back so if you are parked on that side you can exit without having to go to the mall. However I feel the layout is a bit tight= squishing all the makeup/color section in the front and fragrance occupying the back. Skincare in between that near the cash wrap section. They will probably reconfigure this based on traffic and new product launches. I'm excited to see what's next but I will be definitely visiting here more often! read more

So, I am thrilled that Sephora has a location at Hillsdale. It's my Disneyland...soooo, I do view this place through rose-colored glasses... - Was I greeted: sure... - Was the greeting one that made me feel like a valued customer, or "beauty insider": nope, but... I don't like to be bombarded by fake cheer, so all is well. - Did anyone ask to help me: nope ( but once again, I don't like to be hassled while I meander down the fluorescent aisles of beauty, so again, all is well). Nevertheless, I did have a question while I was there and a simple/quick, "do you need help" would have been appreciated. Finding an available associate took a few laps and a couple loops through the place, but who is counting, not me?! Like I said, I'm in the Disneyland of makeup. Well, I found one of the beauty advisors and she was nice. She was helping someone, but took time to have one of her co-workers come over to help me. She picked the nicest person; the beauty advisor Kenzie was the best!!! Super helpful, and knowledgeable. He took time to find products that were the best match for me and had great tips, too. On a side note: I frequently visit the Burlingame and Stanford location, truthfully the vibe is the same in all of them, and if you visit any makeup stores ( or high schools) you know the vibe. However, the one-on-one attention that I received at Hillsdale from Kenzie surpassed the other store location associates; I appreciated the costumer service and genuine acknowledgement (positive vibes) that I received from Kenzie. Hence why I deemed it necessary to write a review, and why I gave 5 stars. read more

I stopped by Sephora looking for a specific face wash. I spent a few seconds walking around the store until I was approached by Brooklyn, yes like the city in New York. I usually forget names but this was a easy name to remember, but also because it was the the level of service she provided that made it even easier to remember! I tired a face wash during a recent trip and I took a photo of it. I came into the store looking for this brand, but with my little knowledge of beauty products they did not have this in their store. To my luck Brooklyn actually had experience the same exact face wash I showed her! I'm quite picky when it comes to products. She recommended another brand they had in the store, at first I was skeptical if it had the same "feel/texture" but she assured me that it would be very similar. Brooklyn gave me a sample of it and told me to give it a try just to make sure, but she gained my trust through our short conversation and I decided to just buy the 3oz bottle instead. Of course I took the sample to have a little extra :) She also took the time to ask what I wanted to accomplish and took a look at my skin (with permission). She showed me a couple other options, which was great! But we both decided that the Belif was the best for me. I was also given samples of the other ones to try if I wanted to give them a shot. The moment of truth, I was so excited to try it so I went straight home and began washing my face. SPOT ON! It was exactly as she described! Super stoked and I might pick up a couple more bottles just in case they become discontinued like the other face wash I tried. Aside from the awesome assistance and service that Brooklyn provided. The store itself was great! I've been to other Sephora locations and I must say that this was the most organized and tidy out of the other ones that i've been to. Also something to note, other staff members I encountered at the Hillsdale location were extremely friendly, they did a awesome job with picking out the team for this location! I'd definitely be back here for future purchases. Yes.. Men are allowed to buy product here too! read more

Dear Jennifer ( girl with dark hair), Thank you for dedicating so much time to helping me find my new scent! So far customer service at this location is a hundred times better than the Burlingame store. I love sephora and sadly need to admit that I am there way too often.. My VIB rouge points are never below 500 (yikes). Anyway, I just never really thought any of the sales people at Burlingame were very customer service oriented. Jessica was in the perfume section when I walked in (By surprise! I had no idea a sephora was coming to Hillsdale!). I told her I was super picky and super sensitive to most scents. She helped me with the computer generated suggestions but after 7 or 8 different perfumes my nose was becoming irritated. I felt real bad but told her I think I had to give up for the day. Then she picked one last perfume out. White Sandalwood by Nest. Whoa... that perfume had a nostalgic scent.. couldn't put my finger on what it was but it totally reminded me of something from my childhood. I told her I was nervous it would react with my skin and smell different once I wore it. She offered to give me a sample. Which was great because now after 4 days of wearing it I am in LOVE. Definitely heading back this weekend to purchase my new fragrance. Hopefully Jessica will be there so I can thank her. So far so good... Keep up the great customer service Hillsdale! P.S. 1 star off because I feel the space is way too small and the layout of products seems crowded and it's a bit overwhelming. Even the walking space was pretty tight. read more

*WILL PROFILE YOU WHEN YOU WALK IN* it's so blatantly obvious you'll notice it right as you walk through the door, extremely unprofessional & over zealous behavior. They'll have every employee with their eyes on you, even through the mirrors. Not to mention will speak down to you even when they falsely accuse, worse of all they are unapologetic! Will never be back read more

Horrible. Drove all the way out here to pick up something I had called ahead to put on hold and they couldn't find t anywhere. Thanks for nothing read more

Very rude staff that have no knowledge on the products. First off, I went in to return a product I bought and did not have my receipt. However did have my purchase on my beauty insider. The girl doing the return didn't even know what she was doing. She said I wasn't able to get my money back on the card I had originally purchased on... but I've done this many times isn't that one of the perks of holding a beauty insider card? She said I had to receive a gift card even though my purchase was showing up. I had literally got the product only a week ago and shouldn't have been a problem (like I said I've done a return like this). Second of all, I asked to get color matched with their machine and the other girl didn't even know what color I was even though she was looking on their iPad and it was telling her what foundations matched my skin tone. Last but not least, I wanted to know if they had a product in stock so I asked one of the girls on the floor. She didn't even know what I was talking about. This is one of the new most popular products being used, how can an employee not even know what it is? Although this is really close to my house I would rather drive down to Burlingame where the staff is super nice and get the help I need! read more

Hopefully my review isn't taken down for the 4th time. This staff is racist and racially profiled PAYING customers. I nor has my friend EVER stolen let alone from a Sephora. Which isn't all that l. We were racially profiled, followed throughout the store & was ran after! To begin with, we were asked as soon as we walked in if we needed help. Normal of course. Next the employees started whispering to each other and we were CHASED in the store. I am a small woman with ptsd and anxiety, I thought this employee was going to tackle me. I became uneasy at this point. Next thing the employee that chases us started following our every move. I started to get agitated because we gave no reason for them to follow us. I have the $ to pay for all the items I was looking to buy. What made me want to leave most was the security guard started to follow us through the store and approached us to apparently ask if we needed help. I have never been approached by a SECURITY guard to help me with makeup. It's ridiculous. I contacted customer support, came in contact with Sephora. All the emails that were sent to me were pre written and just copied and pasted. I will take my business from now on elsewhere. Never again. read more

This is one of the best Sephoras my sister and I have been too. Customer service was great and everyone was so nice!! Will be going back again! read more

I am so happy they finally put a Sephora at my local mall, and I love that it's not a small one placed inside of a department store. This Sephora is bright and lively, with plenty of employees to assist. If they see you are waiting in a long line, they immediately try to solve the issue by either opening another register, or having employees with tablets come and ring you up without a register (but it has to be a credit card purchase). They are not a large location and half the time, I find that they are out of the popular or new items I want to buy, but overall I am still very happy with this Sephora. The fragrance department is better than the department store because they have walls of testers and bottles, and you don't have to deal with waiting on an employee to help you like if you were shopping at Macy's. I also attended a Rouge event here, although it felt a little cramped for hosting an event, I still enjoyed myself and felt like the staff did their best to ensure customers were taken care of. read more

Sweetest staff ever! They were really helpful and kind. Brooklyn was the sweetest, she really helped me get what I want. And the cashier Asil gave me so many samples to try out! Def coming back! read more

Holy crap..I thought I'd go with my wife to grab some stuff at Sephora "real quick". She found it within 2 minutes of getting here and has been standing in line for the past 20 minutes. Apparently the exchange of currency and beauty products requires background checks and drug screenings. Damn, I'm glad I don't wear make up...and I've been able to write this entire post with editing, while waiting outside. All the while, 3 or more workers roaming the floor making sure no one goes crazy with the eyeliner. They need to Apple Store this place and give everyone a credit card scanner to sell stuff. Multitasking, people!! It'd get one star, but they let dogs in, so that deserves a bonus. read more

Wow who is James well James is the best Sephora employee ever what great customer service I got from him yesterday he is so smart and so awesome read more

Typically I avoid this store because they never have what I want, the girls are not knowledgeable and it ends up being a huge disappointment. NOT TODAY! Thanks to Jennifer I was able to find what I wanted and she had great advice and helped me a great deal. Please give this girl a raise so she will never leave! read more

Don't try to get online purchase inside shop. I was advised to do that by attendant to get free shipping delivery. I ended up loosing a lot of time, they equipment doesn't work properly and they want from you a lot of data which they denied to erase after I decide to not buy. Also this shop doesn't have some brands. read more

Worst place where to go, walked in for a color match and I Asked a couple people for help, they said they would come back. Stood there for 15 min and decided to leave. Worst employees ever. Rude people.. read more

VERY RUDE AND ARROGANT staff here. My friend and I are both working professionals and were appalled by the condescending attitudes, lack of genuine concern for the customer, and subpar knowledge of products here. This was a theme amongst 5 employees we encountered. Never ever returning here or any other Sephora again. Worst shopping experience ever. This is a new store at Hillsdale Mall and it's unfortunate that this is the standard they hold their employees to. In stark contrast we went to Nordstrom after and received excellent, friendly, knowledgable and courteous service!!! read more

So I went inside the sephora today to see if my experience change and nope it has not, same thing happend. I was being followed around the store. Last time I go in there! read more

First time here, frequent shopper at Stanford, sometimes Burlingame. As far as size goes, it's larger, which doesn't always mean better, with very loud music piped in. As far as knowledgeable staff, I eventually purchased the one product that I already use, since the staff is too new and inexperienced to give any input regarding the the other products I was searching for. I was sent from one person to another, finally to one who I was told could answer a question I had about a product. Unfortunately, she was busy putting samples of products little jars, and didn't look up when I approached and asked my question I will stick to Stanford, along with Neiman's and Nordstrom in the future. All in all, this store is fine for the younger crowd, but I felt like I was invisible in this location, since I'm not 20, 30, or even 40 any longer. read more

I would give zero stars if I could. My mother wanted to return a hair dryer she purchased from this location. She unknowingly threw away the box and receipt. When she approached someone for assistance the attendant said they had no history of the purchase and can assume she stole the item from the store and call the police. My mom was obviously in shock because we frequently buy products from this location since they've opened. The man spent the rest of the time eyeing my mom and following her to the door. Complete racial profile against a small, older, Latina woman. I called headquarters and they said they'd update me but never did. Haven't shopped at any Sephora since. Awful service, even worse people. read more

This Sephora location definitely does not live up to the company's usual standards. I have never had a disappointing Sephora experience until now. The selection of products is quite small due to this location's smaller size. Of those they normally carry, about 20% of their items were out of stock. Most of the testers samples were either in really bad condition or missing altogether. Many of the products were mixed up on the shelves so it was hard to find the color you were looking for. I was planning on redeeming some of my beauty insider points for a product sample, but they had run out of all of their 100 point reward samples. The one redeeming factor was that the staff were friendly and multiple people working in the store asked me if I needed any help. All in all, I would definitely not visit this Sephora location again. read more

This Sephora is awesome for being new. Atho I think that they could keep better stock of some items, their sales staff is friendly and helpful :-) read more

This Sephora branch restored my faith...after a horrible experience at Sephora Burlingame...I told myself never to go back to Sephora but after calling Customer Service they told me to give Sephora another chance by visiting a different branch. I am glad I went to Sephora located at Hillsdale Mall. Vanessa and the manager Venniece (not sure if this is how she spells her name) are the BEST! Thank you for being so helpful and understanding. I wish everyone at Sephora will have your attitude...kudos to both of you. read more

Hurray!!!!!! Finally a Sephora in the area so excited. I have been here quite a few times and always have had great service! They allot of selection and the girls there are super helpful. Thank you hillsdale for upgrading your stores... read more

I've been to this sephora twice now and it's definitely my favorite in the area. In my opinion it has a larger selection of products then the Burlingame location. There are staff members every time you turn a corner and everyone was friendly. I hope the friendliness stays that way! The staff at Burlingame are always so rude! read more

I asked a worker named Breanne if she could help me with a transaction, but she put very little effort into helping me. When something went wrong, she did not care to find an alternative solution. This surprised me because I usually have great customer service at this Sephora :( read more

After an unfortunate experience with an employee here, the store director, Lauren contacted me and I was so impressed by her efforts to ensure that excellent customer service was provided. I look forward to coming back here as it is my neighborhood Sephora. Thank you Lauren! read more