So this is actually my first time in Sephora since it was DuPar's, and I went with my wife who needed some assistance with a few products. Luckily we ran into Blane (Blaine?) who was thorough, honest, detailed. I appreciate her energy & positivity, and frankly - this is the type of person I want working for my business, or in my establishment. Professional & friendly, generous with her time and knowledgeable with information. We walked out of there with four products and my wife was happy. Really A+ representative for the brand. Thanks, Blane! read more

I honestly only came to this Sephora to pick up my birthday gift and buy a new eyeliner. If it weren't for the birthday gift, I would've just ordered online since I'm a busy person and barely have time to shop in-store. I came in knowing exactly what I wanted because I've been using the same two eyeliners for years. I walked through the store twice trying to find it but couldn't. Eventually, an employee asked if I needed help and pointed me to the display, only to tell me that what was out was all they had left. Unfortunately, the eyeliner I normally use was out of stock, so I ended up buying a different one. The worst part of my visit was checking out. The cashier, Jennifer, was unfriendly from the start. When I asked to redeem my birthday gift, she told me I wasn't a Beauty Insider and then said my birthday wasn't listed on my account. After that was sorted out, she showed me the available birthday gifts. My husband asked which birthday gift she would recommend, and her response was simply, "I don't know, depends on you." As I was trying to read what each gift included, I could tell she was getting impatient. She sighed multiple times and tapped her nails on the counter while I was deciding. At other Sephora locations, employees have always been happy to briefly explain the options, so this felt like a very different experience. I also paid with gift cards, and every time one didn't immediately scan or swipe, she would mutter things like "ugh" or "oh my God." It really gave the impression that she didn't want to be there, and unfortunately that attitude made the entire checkout experience uncomfortable. Between the poor customer service and the lack of inventory, this wasn't a great experience. I'll stick to ordering online or shopping at a different Sephora in the future. read more

Worst Sephora I've ever been to!! Employees were so passive aggressive and rude. I called 5 min before I arrived to ask if they had the birthday gift in stock so I could pick it up, they said YES, but when I got there it was OUT OF STOCK. The cashier said he "just clocked in!" as if i'm supposed to know that... I was not demanding at all, just asking what happened. On top of that I was waiting at the front of the line for a VERY LONG TIME and the employees were chatting and looked at me and did not acknowledge anyone waiting! Such a mean and lame interaction in such a short time. I don't recommend this location at all. read more

CELESTIAL COSMETICS Beauty babe? Sephora carries practically everything you need, and the employees know their products. Sure, the busy parking lot at the Studio City location can be challenging, but Sam, who is charming and energetic, will put a smile on your face whenever he helps you. Become a Beauty Insider, and choose a complimentary gift for your birthday. This year, I went with the cute Laneige sample box since I'm a big fan of their Water Bank Blue Hyaluronic Cream Moisturizer for Moisture Barrier Repair. Thanks, Sephora, for helping me celebrate my natal day! read more

SEPHORA - Laneige Beauty Insider Birthday Gift - Cosmetics & Beauty Supply Near Me - Studio City, California

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I have been to this SEPHORA beauty market 3 times since they tore down the iconic diner Dupars. Those of you who knew Dupars, should know how lovely Dupars was!! Always open 24/7/365 days a year. Getting back on track with SEPHORA. I had a $100.00 gift card for this store that was given to me by a dear friend of mine for my birthday. Knowing how fast businesses open and shut down, I didn't want this opportunity to go to waste, and decided to spend my gift card on 2 perfumes that I needed and wanted.It took them a minute or two for an employee to give me a greeting, and she found both perfumes that I needed & wanted. Lines were very long on a Saturday that just passed, and it was super busy. Store was in a good condition, clean, well organized by sections/products, loud music playing over head, busy parking structure shared with Trader Joes and so many other businesses. I got the perfume Chance by Chanel, and Anais Anais by Cacharrel. They have many beauty products from make up to hair care, fragrances for all genders, sanitizers, skin care, and a lot more.. They have make up, perfumes/colognes by different designers names like Prada, Gucci, Dior, Chanel, Yves Saint Laurent. Also by different celebrities like Rihanna, Selena Gomes, Paris Hilton and a lot more. Just to name a few. SEPHORA carries practically everything that you need for your needs. It IS VERY EXPENSIVE!! Thankfully, my gift card helped a little, and I had to pay for the rest with my credit card. read more

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I went in to buy a fragrance, and not a single employee offered to help us choose anything. At first I assumed it was just because they were busy, but then I watched the staff fully assist another customer, showing her options and helping her swatch. My husband and I felt completely ignored, like we were an afterthought for simply wanting to sample scents. I felt a bit of classism with our lack of assistance, but that might be my own projection. When I finally asked someone to grab the perfume I wanted, the employee who helped us was incredibly rude. I'm not sure if this is an issue with Sephora in general or just this Studio City location, but I genuinely regret spending my money here. I only didn't give one star because the fragrance selection itself was nice. read more

SEPHORA - Gucci Flora Perfume in Gorgeous Orchid - Cosmetics & Beauty Supply Near Me - Studio City, California

Employees were super helpful in assisting me! They were very quick to offer me a basker and helped me look for certain items! I asked if they knew similar scents to what I was looking for and they were all so quick to help me! They also told me about their rewards program and were kind and patient enough to help me sign up! I will definitely consider shopping here in the future! read more

I want to say a massive shoutout to Rue that works in this location. She is my makeup fairy godmother at this point! Every time I come to Sephora and she is here she is so so personable, genuine and nurturing to help me find exactly what I want. She really wants you to find the products of your dreams. Every time I leave with what she has suggested, I fall in love with the product. The gal is the best at what she does. Thank you so much Rue! read more

SEPHORA - A lip liner and a foundation I will be purchasing that Rue has suggested for me. - Cosmetics & Beauty Supply Near Me - Studio City, California

thank you crystal for help me, find the best and foundation, and the right primer finding the right combination, the best makeup and it's not easy with me thank you read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Studio City, California

A big shout out to Laura! I have an event tonight, and I need to get pretty in a hurry. She helped me pick out some tinted moisturizer and bronzer and gave me a quick little tutorial on how to brush on the bronzer. Laura was sweet and fun and fast! Ask for her Sephora. read more

SEPHORA - Bronzer and tinted moisturizer - Cosmetics & Beauty Supply Near Me - Studio City, California

Trying out the samples was easy, and everything I wanted was in stock and easy to find next to the samples. There are makeup-removing stations to remove samplings. (Also, hand sanitizers.) Purchasing is easy because instead of standing in line, a staff member can simply check you out - if you're paying by card. All staff were attentive, pleasant and helpful. This time, Sophie helped me the most. Thanks, Sophie! read more

SEPHORA - So much good stuff! Don't sleep on the Sephora brand! - Cosmetics & Beauty Supply Near Me - Studio City, California

Amber at Sephora is AMAZING. I came in feeling completely lost because I don't know much about makeup at all, but she took her time with me and explained everything so patiently and clearly. She made sure I understood what each product was for, how to apply it, and what would work best for my look. I left feeling confident and excited to do my makeup, like I learned so much in one visit. Amber truly listened to what I wanted and it felt like she understood me so well. She's the best! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Studio City, California

Been to this location a few times but forgot to leave a review. I love that this location is not inside of a mall or a high shopping area such as the Grove or fig and 7th. I dislike having to go into a mall or a crowded shopping area just to go Sephora. The staff here were welcoming and helpful. The line was not long at all. I was in and out within 10 minutes or less. This is definitely my go to Sephora. read more

This location gets very busy and parking can also be tricky. They do have great deals if you sign up for the membership fee. Great selection. read more

My wife wanted to stop by this Sephora location after we finish eating brunch at a place in the same plaza. I found parking just fine in the plaza but if you come after lunch time then it might be more difficult because of the Trader Joe's. When we walked inside the store, we were greeted by the worker. Just be aware that there only 1 entrance and you'll have to walk to where Ventura is because there no entrance from the parking lot. The store is a decent size but is organized. I went to look at the cologne area while my wife was shopping. I tried smelling some of the cologne options but didn't like any of the ones I sprayed. My wife found some stuff that she liked and a worker was very helpful with her. This store does take Apple Pay as a payment and when we were there, it did take a while to checkout with 2 cashier. read more

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Aaah let's see. Where do I start with this location. It's not so much the actual Sephora that is annoying but all the entitlement and nastiness of the patrons both inside and outside this establishment. For starters, the parking lot is an absolute nightmare. Filled with people who are extremely rude, people who park like jerks because they want to make sure no one, and I do mean NO ONE parks next to their G-Wagon. After navigating that, then you walk inside Sephora. The staff has always been nice just really busy with rude, entitled, wanna be influencers and housewives. It's almost too much to deal with without my temper reaching volcanic levels. So if you go at odd hours you will actually have a decent experience. Hope this helps. read more

I have bought cars more quickly than the time. I stood in line at the cash register here. Just be warned.

Sephora - Studio City is a stand alone gem in the shopping center plaza where Ventura Blvd meets Ventura Place... Former home of Dupar's this multinational cosmetics and beauty store is one you should explore! Really big shift into more skincare products, they carry a variety of makeup, hair care and fragrances for all genders. Typically a smooth in an out, with great service in every corner. I've only stopped in thrice and most recently... Was really surprised they don't carry much if any nail polish these days... Like when did that happen... I honestly think it was a change in the last few years, but I didn't notice. What you might find or small nail polish gift bag & sets... Which make for great presents for people in your life even more so around the holidays. The men's and unisex fragrances often draw me in, love getting personal with Dior, Gucci, Yves Saint Laurent and some select others... A little goes such a long way... They also have great perfumes and body sprays as well. Always find myself wanting to explore Sephora more for friends and family than myself, however there's something fun for all not to mention great service... The parking might be the only real obstacle being in that super plaza lot with Trader Joe's, Mendocino Farms and other gems. Like most location you can also do store pick-ups for quicker ins and outs. Q Tip: If you sign up for their Beauty Insider/Reward program you receive a free birthday gift every year as well as the occasional discount. read more

This store and management is a mess. Went in and spent a lot of money and came home to realize they messed up my entire order. My products were wrong and I was overcharged. They put my items aside to pay for at the register and when I went I pay for them, everything was gone and I had to go find everything again. I called thinking management would be helpful but spoke to Anthony the manager who was totally inflexible and wasn't able to provide any solutions or work around. He was totally apathetic, arrogant and couldn't care less to try to help me and now my family has the wrong Christmas gifts. read more

"This is a fantastic store with everything I need in one place!" And great location with great stores around . read more

SEPHORA - Rare Beauty - Cosmetics & Beauty Supply Near Me - Studio City, California

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Honestly the worst! I got color matched here and they didn't have it in stock so I had to go to universal location to get it. When I tried foundation at home it's the totally wrong shade for me so I called tonight at 7:30 since they close at 8 and asked them to hold my shade for me and that I'll be in at 10am tomorrow to do an exchange. They told me they could not hold it until tomorrow morning. I was told to order online to pick it up in store...except that my item is showing OUT OF STOCK so I could NOT purchase for a BOPIS. Upon explaining this the employee told me her supervisor was "very stern" that they could not hold the item for 20 minutes for me at the end of the day and I had to order online and pick up in store which I literally can't on their app or website because it says out of stock even though the employee said they have it and checked! I also don't want to pay again when I just have an even exchange. Everything at this store is an issue. Don't even get me started when I tried to use my gift card here and they made me feel like a criminal and I had to call corporate to verify myself! Just horrible service all around, high prices but no service. Turn over here is very high never the same people. My favorite brow artist mykel is gone and when I tried the new girl the wax was wayyy too hot and I had red marks under my eyebrows and was left sensitive for a few days. I've been a Rouge for at least the last 5 years but I'm slowly finding myself making the drive to noho west Ulta. Turns out ulta will hold the product for me so I'll just return to Sephora and spend my money with ulta lol. read more

SEPHORA - Was told I have to place a Bopis but item is showing out of stock - Cosmetics & Beauty Supply Near Me - Studio City, California

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I have neeeever written a review but she was so sweet I had to! I think her name was Ruth, she had this amazing blue hair--she was absolutely gorgeous, sooo frickin sweet and extremely helpful and honest ! Shoutout Ruth ! read more

So my first time was a charm because The Manager Miss Sarah saved the day!! Let's just say when it comes to customer service, Sarah nailed it ......point blank period! I don't need to go into details but she cleaned up another Sephora locations mess. I will not put. her on blast but I'm happy that I went to the right location to handle my business. You never get a second chance to give a first impression. FIVE STARS for this location......PERIOD! read more

I have visited this location a few times recently and I must say I am happy to shop here as the customer service is always prompt and friendly. read more

I love the fact that this Sephora is SUPER convenient and within close proximity to where I live, however, I feel like every product that I ever try to find in this store is either sold out, they no longer carry in store (only online) or discontinued. It's a little weird and sad really cause I always go in with high hopes that that'll be the day when the products I'm looking for will be in stock but to no avail! I do love that the service is always good though! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Studio City, California

My partner and I had an awesome visit at this store yesterday. We have "experienced", extremely dry skin and had two wonderful Sephora skin experts help us find some wonderful makeup lines, match shades and skin care products that worked with our skin conditions. We were assisted by Emma and Raphael. Both Sephora experts also let us know brief highlights of each skincare brand - their background, commitment to sustainability and whether or not their products were vegan. They also explained the Sephora skin care guarantee ... buy it and don't like the product? NO worries! We have 30 days to love it or return it!!! So cool! We are BIG fans of this location. Can't wait to come back and visit. Pretty good parking - depending on time of day, as this is a popular little shopping plaza in the center of Studio City. read more

I really like this Sephora location, I mean there isn't really a location that I don't like - they are a one stop shop, right? I can either shop all of the brands I like at their individual locations and accumulate points OR accumulate them at Sephora which is sort of how I see it - while shopping for everything I need at once. I do both but I probably shop at Sephora more often AND I like walking to this location opposed to visiting the one closer to me in the mall - because, well... Gross I don't really want to go into a mall unless I have to (for See's Candy ;) and that's about it). I'm not much into makeup, a little vegan lip balm (not purchased here), some moisturizer and sunscreen is usually my jam. So... I can't really speak to a lot of their makeup products but if I have ever wanted something specific they've had it. YSL lipstick, a Too Faced bronzer here and there but I mainly shop here for my skin care, hair care and fragrance products. I use Fresh, Kiehl's and Caudalie and I'm able to pick up everything I need in just a few minutes. I'll also pick up a few roller balls, Fresh fragrances, Tocca Florence and a couple Replica (By the Fireplace, Coffee Break) and my hair products (Verb, Caviar, Dry Bar type stuff; sprays and serums). All in all, they most usually have what I need and they also have great sets throughout the year from my fav brands and customer service is always fantastic! 5 STAR Sephora and customer service. read more

Twice I have come to the store and asked for a service and been turned away by Karina the manager. They have had no one there and the makeup stylists have said they could fit me in but the manager says no. Not sure why they don't want the money. Lots of staff talking to each other available to help but clearly not interested in customer service or business. Ulta has much nether better customer service or Nordstrom if u actually want people that help you with beauty. read more

I was sold an expired product and they do not seem to care. They care more about being on customers' asses when they come in rather than replenishing the stock. fucking ridiculous and I'll be contacting corporate. read more

I had a very disappointing shopping experience at this location. When I walked in I was greeted and passed off to a MUA to assist with recommendations. She was nice, helpful and knowledgeable with choosing a foundation and concealer. But when it came to blush, she gave them to me, then disappeared. Strike #1- How does one disappear mid-assistance? I was still needing help with more products. After 10 min I asked another lady what happened to her. She said she doesn't know who I was working with (at the time I forgot her name). She said I've never seen you before. I reminded her that 10 min prior she price-checked lash gel for me and the MUA. Finally, she remembered after being adamant that we never met, she said "Oh I think she got pulled away". Apparently, she was working at the cash register now. Then I was told "She thought she was done (working with you). Strike #2 - no one really knows WTH is going on! So now I get another makeup artist. Mind you I am on a 1-hour lunch break. She helps but I don't take her options and my time is running out. I see my MUA ringing customers. I planned to ask her what happened, but it was taking so long in line with just 1 person ahead of me at each cash register, I had to leave. I asked her to put my name on my items, I would come back after work. Well I get back after work and my 5 items were put away with the exception of 1 thing. The person at the register said no name was left on the basket so it was likely put back. Strike #3- I do not have another hour to spend in this store! I don't want anything at all. As I was leaving a girl complimented me on my makeup. I told her I wish I knew what it was. She too, had a poor experience. As a former MUA who worked from Freelance to Assistant Manager at MAC in 4 states over 10 years, this was a shame. read more

Came here on the morning of my headshot photoshoot to get makeup done for the headshots. Sephora employees Directed me to Mariyah. I explained to her that the purpose of the make up was to get rid of the shining from the flash of the camera and that the photographer was using film lighting not photo lighting. She claimed that she worked as a make up artist on film sets and music video sets and has done make up for models many times. However I told her that exact moment that the make up was very thick under my eyes and she got sensitive about what I said and told me that she does it all the time. When I got to the studio the photographer told me that the make up was incredibly heavy. The makeup did not give off a natural look. She put such a huge and thick layer under my eyes it ruined all of my head shots and I had to spend more to have the photographer do a full edit to fix the horrible make up job that she did. She does not know how to do men's make up and she for sure has never worked with film lighting. Stay away from this place unless you're trying to get make up for something in particular they will just set you up with any make up artist without making sure that they know what they are doing. I regret going to this location and I definitely regret seeing this so called makeup artist. read more

SEPHORA - More than obvious thickness. I told her it was for headshots mariyah does not know how to do makeup. - Cosmetics & Beauty Supply Near Me - Studio City, California

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Today my sister and I went to do the Color IQ shade matching. We were helped by Sophie and Emily who were so sweet and knowledgeable. They answered all our many questions, gave honest recommendations, and were incredible to work with. This will be my go-to Sephora to see them! read more

This location usually has my items in stock and I can usually find a parking spot quickly. The positives pretty much end there. I don't know what the sales culture is like at this company but I find aggressive sales tactics very uncomfortable. Fine, they want everyone to have an experience and know they are ALL available to help. However, you're approached so often you're not given a chance to think. It's just hair oil, I don't need to have a summit with everyone in the store. It deters me from browsing. I just grab my items and check out. Even at the register, the attendant wouldn't be quiet while I tried to decide which birthday gift I wanted. When I picked the one she suggested (i.e., pushed) she started commenting on their "lack of diverse offerings"(meaning nothing for POCs). Like girl, seriously, no one asked. Tell it to your regional manager. Shopping at Sephora should be fun. Don't make it weird. read more

Always a good experience. This is my neighborhood Sephora and the staff has always been so friendly and glad to help. Not one negative experience, they help with every question down to which shade do you think is better for me with always a warm smile on their face. I've never felt ignored or like they were "snooty make up girls" or felt dumb for the questions I have asked. Keep coming back to this specific one regardless or the parking lot always being busy because they have the best service and friendly vibe. read more

Jennifer was very nice and pleasant on the phone and helped me to look up product availability so I hope I will get it tomorrow.

Skip the Westfield mall and come here! Paking can suck at this busy parking lot. The store is big & clean. I came across a friendly and helpful staff. What I needed was in stock. In and out as I wanted on a busy Saturday. read more

This is the time when businesses need to figure out a way to survive during the pandemic. After waiting in line in the sun we were advised we could go in even that no one came out. In addition we were told we couldn't touch anything or even ask an employee to open the product to see it. In other words you can take the same gamble online. They said same return policy applies, but It seems like a waste of product. Just stay close and do curbside pick up. read more

So annoyed with my experience at this Sephora today. I am a makeup artist that gets big discounts on cosmetics I don't have to shop at Sephora to get makeup. I choose to shop because there are brands that I like and I used to enjoy the experience. However, today theft prevention was on me like a hawk because apparently if you carry a tote bag you must be slipping products in there as well. To make things even more unpleasant and obvious this theft prevention person walked up behind while I was in line and kept trying to peek inside my bag. I felt super uncomfortable. Then this person left the line and spoke to different employees in the store. I understand that these stores get hit up all the time and there is definitely a need for theft prevention but at what cost? Making paying customers feel unwelcome and like thieves? Honestly, I was just trying to enjoy some girl time and shop around the store and left feeling like I was targeted. Figure out a better way to observe customers without making them feel horrible. read more

I am not sure why this location exists, since every time I come here for any item at all (makeup, skincare, hair etc), they always inform me that don't sell it in this particular store and they place an online order for me... What is this mystery Sephora store?:) Don't know.... read more

Rika really helped me out today, she was incredibly knowledgeable about skincare, made some excellent recommendations, you could tell she has a lot of experience and really knows what she's talking about. I popped in to get some perfume ended up spending a lot more on skincare. Thank you, what a pleasant experience read more