terrible company with deceptive practice. quoted 149 plus 49 dispatch fee to pump. despite being shown pictures and refusing to hand dig, ruined lawn with excavator and broke sprinkler line and downspout drain. once the tank was dug price went to 465 due to it being thick. left a mess, did not repair anything. repeated attempts to call company have gone without the promised call backs. do not use this company. read more

Bait and Switch. Called for pumping service and quoted $300 for pumping. Service Tech arrived quoted $1,075.

Septic blue is a complete rip-off, price dramatically increases after the work starts. Agreed to an outlet baffle for $400 that turned out to be a four-inch piece of PVC pipe with a plastic $10 filter in it. The total price was $1000. Would not use them again and would not recommend them. read more

I agree with many of the reviews here. This company is horrible. They charge for services not performed, and good luck getting a manger to call you back. I wish I had checked reviews for these rip-off artists prior to using their service. I can't help but wonder if their techs work on commission since they try to up charge. Do yourself a favor and DO NOT use this company. read more

BEWARE!!! PICK ANOTHER COMPANY!!!!!! SCAMMERS This is a definite scam company. $250 was quoted for a septic pump out for a 1500 gallon tank. My final bill was $1200. I had company that day and really didn't have time to dig deep into their BS. Paid for extra pumping. Total BS. The tank is 1500 gallon, total scam. I paid for a mixer to be used to allow them to pump it out. BS. Every company can pump fluid back into the tank to allow their pump to evacuate the tank. Told me my leech field needed replacing for $9000 because liquid was running back into the empty tank. Total bs. Laws of physics will cause this with 90% of septic systems. I hope everyone reads this and NEVER USES THIS COMPANY. They pull out their iPad the minute they arrive to jack you up from the nonsense quote you receive on the phone. Dishonest and unethical business. Find someone else. THESE PEOPLE ARE SCAMMERS!!!!!!! read more

Go with another company!!! I was quoted at $180 for backed up system. Normal pump out would take about 2 1/2 hrs. It took 4. I get maybe some extra for time and such maybe even double.I was charged $3000. Yes 20x the amount and nothing new added. This review isn't a joke, couldn't make it up but this company is a joke just look at the negative reviews already posted. Learn from my lesson and get a quote from a different company because this one is the *s**ts*!!!!! Negative review here if I could read more

They missed appointment, upcharge 4 times what the competitors charge. Unethical business practices. They are part of Mr. Plumber / Mr. Electric They over charged and scam you. Do not use. They STINK! read more

Had a quote of $189 that included the dispatching fee and the charge for pumping out the septic tank. Once they opened it and saw it was full so they added an additional $120 charge for that and an additional charge for the piece of equipment they needed to use $225. Total went from $189 to $540. When done, he showed me the empty tank and the little bit of water trickling back in. Said That meant I had a blockage in the drain field and it would be another $700 plus to find that and unblock it. If not, the tank would refill in a couple of days and I'd be right back where I started. The ground was saturated from all the rain so logic said to say no thanks, especially after feeling like I just got taken. The problem still wasn't resolved. Hearing that, he offered to try to pump (randomly) a single drain for $500 to see if that would work. No thanks. Have since called a plumber Rod Fishburn who is exceptional and will be using Best Septic for any further septic repairs needed. Stay away from Septic Blue - total con. read more

I should have read the reviews on Yelp before hiring this company. Shop around! Irish I would have got a second opinion. Instead I'm out $3,000 and am still having the same issue. Called endlessly before I got a got a call back from management with the promise to investigate further and get back to me...never happened. read more

I scheduled an appointment on Thursday last week and was told Monday was the first available. I was told that someone would call an hour prior to arrival and that my appointment was 8-11. Well I get a call at 10 and said he would be here between 11-1130. I had to call them at 12 just to be told he would be there within the hour. I call them back at 135 and they can't locate their guy! Do not use these people!!!!!! read more

I wanted to give a huge thank you to septic blue and team in their help in fixing a slab leak at my home. They were great from the start explaining the process and were extremely helpful in making introductions to a remediation company to help with the flooring repairs. I want to give a special shoot out to Jason on his service. Thank you all!!! read more

The employees here are very unprofessional and dishonest. The dispatcher called me at 8:37am and left a message at 8:38. My phone was malfunctioning, I called them back from another phone at nearly the same time and was told that my spot had been given away because they hadn't heard from me. I asked how could that be. I was told that they called me twice ten minutes apart and got no response. At this point it's 8:45, I was placed on hold at 8:42 by the first person that answered. All this is after I took off on Wednesday morning for the technician to come out originally, but he was running late because he had truck issues or something. I wouldn't let these liars service my septic tank if it were court ordered. I believe the real reason is that it is raining today and they never had any intention of coming out anyway. read more

If I could choose zero I would. Scammers for sure, misdiagnosed and cost me 7k in repairs and landscaping. Cumming office is who got me. Had to open better business bureau case for them to respond. I settled for a cash payment. But I got a new lawn to install now. read more

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I selected Mr. Rooter based upon a "TrustDale" recommendation. It appears that they do their septic pumping through Septic Blue. Septic Blue has been an absolute nightmare to work with. Scheduling with them is nearly impossible. You book something online that shows as available and it's not. So you get a call to reschedule. You reschedule with the person on the phone and they don't show up. You call the company to see what happened and you're scheduled for a completely different date and time. In the meantime, you have set aside your day for the 3 hour window that they originally gave you and at no point do they bother calling you to tell you that your appointment has changeed. Time to move on to another company....TrustDale needs to go back and review those companies that it recommends. I'll never use that service again either. read more

BEWARE!!! WARNING!!! My advice - use a different company. If you do use Septic Blue of Cumming, DO NOT sign or initial any quotes until you have a printed copy or email to review line by line. What I thought was a routine septic pump out for under $200, turned into over $2,200. Derek, the technician, only discussed physical repairs that were needed. I initialed Derek's device, but NOTHING was visible on his damaged device screen. NEVER ONCE did Derek mention or did I ask for a 3 year advantage plan membership for $149 or the 6 bottles of Bio-One for $329 (charged for 6 on the invoice, tech. left a sealed box of 4 in my garage without even mentioning it - STRANGE). While Derek was loading his equipment, I noticed the box and thought an Amazon package had been delivered. I opened it and asked Derek if he meant to leave the box. He said, "those are for you". I honestly thought it was complimentary due to the large sum of money the company made off me, and the fact that a charge for this was never discussed. Why would anyone ever pay that much or need that much of the product on hand??? I've called and left 2 messages for the manager and sent an email requesting reimbursement for the $478 of items that were NEVER discussed, with no response. I honestly don't know how these people sleep at night. read more

Septic Blue is tricky, in my experience. The quote to pump my tank was $225. The actual bill came to over $800, with "extras". Because their tech was 45 minutes later than the 8:00 - 11:00 window, my wife had to sign for the added items on a dirty iPad. I had to leave for work. A "special tool" was required, over $200. Then some quarts of "special" bacteria, which my wife was strongly encouraged to purchase, costing over $350! I suggest you don't use this company because so many legitimate providers are available that don't overcharge once they arrive. read more

My septic tank is running perfectly thanks to Judson Chastain. Two weeks ago he serviced my tank and found problems that needed repair. He finished the job in a timely manner and didn't make a disaster of my yard. Thank you Septuc Blue for sending Judson my way! read more

I have been having trouble with my septic system for a couple years now. every year I hire a new company to come out and "fix" the problem, and every year they would just pump my tank and tell me "I was good to go". Richie from Septic Blue came out within 48 hours of me calling and found multiple problems with my septic system and fixed them all. Service was excellent, technician was very knowledgeable, and the price was very affordable. I will be using them and recommending them in the future. read more

Terrible! No show for a schedule Emergency appointment for a septic pumping. Called at the end of the day to reschedule for two days later. DO NOT USE THIS COMPANY read more

The worst experience!! Don't believe the $225 advertised price They take advantage of desperate people who want to be able to flush their toilet!!!!! This guy had me walking in the rain for 30 minutes with him while he uncovered the tank. Kept showing me pictures of the sludge in the tank and telling me why he couldn't pump it WITHOUT me paying and extra $360. Became argumentative when I told him no I wouldn't pay it. Finally pumped it when I told him to leave. DO NOT CALL THIS COMPANY. Tried to tell me I had problems with the drain field etc. read more

Stay Away! Bait and Switch, this company advertises $149 and then says your tank is full after you have been waiting all day and the charge is $600, told him to leave and called local company. Run Run Run from these folks read more

DON'T USE THIS COMPANY!!! Called to have septic tank pumped and they arrived when they said. Tank lid did not have proper port so I OK'ed new lid with approved port. That all seemed legit. HOWEVER, as it turns out, the tech did not properly adhere the port cover to the tank lid. That's what it appears to me because I can't get them to come back out to see what is going on.. With all the rain we've had, the port cover is now floating and allowing gallons and gallons of ground water to enter the top of the septic tank. I now have raw sewage floating out of the top into my back yard. This all occurred since late summer when the new lid was installed. At the time the job cost me $1,500 which I thought was reasonable. HOWEVER, I have called Customer No Service four times in the past two weeks and have not received a call back from anyone. The service manager, Billy, is in the field working and apparently doesn't know how to use a cell phone from the field. I have asked to speak to a customer service manager and have been told she is at lunch or has left early. During the fourth call I told them if I didn't hear back today I would begin to slam them on social media and reviews. I am a former business owner and school teacher. I am not unreasonable and I am not an idiot. It appears since they have my $1,500 I am no longer important to them. I will be calling again Monday morning and every day after that. BUYER BEWARE OF THIS COMPANY. read more

They skipped the appt then tried to lie and say they called me multiple times. No. They never did. My smart phone logs calls so you would think they could come up with something better. We confirmed they have the right number. But, whatever happened, they didn't call and didn't show. So now I have to scramble to get a new person. Frankly, from all the reports of them trying to scam with upsells "I have to use an auger to break through the crust that will be another 300 bucks" etc, this is probably a lucky break. DO NOT call them. You WILL be sorry. read more

This company practices deceptive & gimmick business to their customer. When I called to get to pump out my septic tank I was quote $190. total .When the driver arrived & saw the other plumbing company working there , he demand $397. when I told him that septic blue has done same job before he said because the other plumbing company working there he doubled the charges . He took advantage of the situation & made me to pay this reticules amount. I WOUNLD NOT RECOMMEND THIS COMPANY TO ANYONE. read more

If I could give zero stars I would. This place is a bait and switch operation. I called to schedule a septic pump for $149. Operator shows up and uncovers entire septic tank - (with a back hoe) and tells me I need $1600 service. After negotiating for quite some time we settle on $425.00. I never got a receipt to see what all the extra $ was for. The receipt was allegedly going to email from his iPad . read more

They canceled the appointments the afternoon of the day of service. I took off of work three times, waited, only to get a call to reschedule. The receptionist was not apologetic and very rude about it. read more

Very deceptive company they tried to overcharge for simple pump job They tried to charge $1800. Then they want to come back and charge another $5600 although the tank is less than five years old? Stay away from this company they are total con jobs! read more

These people are a joke. They take your money and do not return calls. I wanted them to empty my septic. He complains that it is under a deck. They empty it five years ago. It has a cap that can be removed and he said he is alone but he does remove cap. Then he tells me it is over the limit so I will have to pay extra. He sells me Bio one for 250.00 to eat up the sludge buildup. Then he wants to know the size. I look at old bill it shows 15,000. Then he said we were charged wrong on that bill five years ago. He empty's septic but he thinks there are issues but I don't want to dig. He leaves and I paid 600.00. Now I am concerned and I called and wanted a supervisor to call me. No calls. read more

I fell for the $149.00 "deal". When technician arrived, with a backhoe, he asked me what he was there for. I informed him it was a simple pump, no issues with tank. It took him almost 30 minutes to even get the lid off the exposed tank and then told me it wasnt the right tank, and that he can't find the other one. Since I have no idea about septic systems, and he is the "expert", I just told him we would wait and call someone else. He said cool, and charged me $30 dispatch fee. Honestly don't think he wanted to work(it was a Sunday and HOT). After seeing the other reviews, I think I got out lucky. I live in Loganville, GA, not sure why it comes up Kansas in profile. read more

Had a quote to have the septic tank pumped for $149 plus a $39 service fee after tank was opened the additional fees of added costs, tank overfilled , a filter which sells for 24 dollars, charged 110. After completion of the $650 bill, the septic tank was still was not totally empty. The tractor used ran out of fuel, I had to get fuel . The truck leaked oil all over my driveway which required pressure washing. If you use this company you are doing so at your own risk. They should be charged with theft . Don't fall the shovel trick read more

The drive is a nice guy, but this company is a joke $450.00 to stick a tool in your septic tank to stir the guck up. Tony the customer service guy is not nice, and very rude tried to talk over me when I was talking to him. Oh a military discount is $25.00 that is like less than 1% for the amount that it cost to pump the tank. I would not recommend this company to anyone. I just wish I would have read the reviews before hand to see what other people thought. read more

We got Benjamin Lamkin out on our property to help out with our backed up pipe, we thought we just needed to get it cleaned out but it ended up being a serious issue that if we didn't have him we would have spent way more money trying to figure it out. He was amazing and super professional and helped us figure out exactly what to do without wasting a bunch of money. Highly recommended, will only go to him for all our septic needs. I definitely trust him! Thanks! read more

The performance of the technician (Josh P.) yesterday at our home in Roswell, Georgia was OUTSTANDING. He was punctual, courteous, hard working and did an excellent job of explaining and demonstrating every detail of our septic system situation and the specific measures he would take to correct the deficiencies. He meticulously cited the basis for each cost involved and there were no surprises. This was the best septic service we have ever received. read more

I felt compelled to write a review of this business. I don't know anything about their work ethic, but I'm thinking with what I experienced, not great. I made an appointment about a week ahead of time and they told me they would be at my house at 8 o'clock in the morning. When that time rolled around, they called and said the guy was enroute and he would be here in 45 minutes to an hour. After waiting for about 1 hour and 15 minutes, I called them and she put me on hold saying the worker was 90 minutes away! What? I had somewhere to be, so I told them not to bother. This was on a Saturday and I called Monday to speak with a manager to complain. I had to leave a message and guess what?? never hear from anyone!! I would not recommend these folks to anyone....very poor customer service. There are too many other options. read more

Should have looked at online reviews before I called Septic Blue. I was lucky though. After setting the appointment to get my tank pumped for the advertised price of $149, the operator added the $29.95 dispatch fee, which was not listed on the ad. This sent red flags that were confirmed after I looked at online reviews. read more

Do not use septic blue septic tank service. They are a ripoff. I paid them to pump my septic tank. They told me that would fix my problem and i still have the same problem. They would never come back and fix it. Now i have to pay again for the same problem. I just lost my money. Very bad company. read more

The worse service ever, after charging more than what itcwas promised, the technician refused to make sure things were working correctly, he stated that since i didnt want to pay for the higher quote he didn't have to make sure the toilets and bathrooms were working correctly, i have been calling them for 7 days ,I was promised a call back by Tony and they never call me back, I cant never get a supervisor on the phone or a return call. The most unprofessional company i have work with and will never use or recommend their services to anyone. They quoted you an amount and once they get to your home, the quote is 6 time higher and they treat you to either go with it or they wont guarantee the work for the plan you have chosen. After only 2 days I had to call them because we couldn't use anything in the home due to overflow and I was told that it was my fault because I didn't pay for the higher quote. I have been hang up on, cursed out, placed on hold for ever until i have to release the call and promised a call back and no one has call me back yet, after 7 days. They are a total ripped off, stay away from them!!! read more

1 star because the driver would not pump our tank for the amount I was quoted by dispatch. wanted 500.00 told him too much that I could have it done cheaper. told us that if my son dug up the top in 10 minutes,he would pump the tank for 299.00. I was quoted a price of 149.00 plus 29.95 service fee. called the company ov nov 16, the day after, lodged a complaint, was told a manager would contact me, still waiting as of nov 19. looking for a refund of 120.00, fat chance, read more

WARNING ABOUT THIS COMPANY! Septic Blue (a part of Mr Rooter) My quote of $225.00 became a bill for $1291.50!!! I've read other such complaints!! All I needed was my septic pumped because I was selling my house and this was required for the closing. There were NO problems with my septic system until Wesley and Ben started working on it! First, I was told the tank lid was cracked and had to be replaced, then they got inside and the 'outlet baffle' also needed replacing. After more 'supply costs', I receive a bill for $1291.50, which they knew I had to pay if I wanted my septic letter to sell my house! After weeks of leaving messages for the manager, I asked for a corporate number and the manager finally called me. He was going to speak to his employees about the matter and call me back...still waiting on that phone call. read more

called on Monday, couldn't come out until Thursday. Was told they would be here between eight am and eleven. they arrived at eleven thirty. Price was one hundred eighty dollars for digging up septic tank, pumping tank, and recovering tank. First thing,told us because our tank had a crust on the top it would be an additional ninety five dollars. We already had the tank dug up and uncovered, no refund on that. He poked a hole through the crust, stuck the hose into it, and drained the tank. Left the crust it the bottom of tank, so why the extra charge? Then he couldn't lift the lid with his machine and left us to cover and bury the tank. Still no refund. We did ninety nine percent of the work and got charged an extra ninety five dollars. WOW I don't think we will use this company again. In fact, I think we should go into the septic tank business--they do a little and charge a lot read more