this place was terrible. bad service, managet rude as fuck. told them it was my birthday , nothing. just terrible. don't come to place in PR. read more

Serafina was a convenient walk from the Caribe Hilton across the bridge from Condado. Although we had a 7:00 PM reservation we arrived early (due to a fasting than expected walk) and were immediately seated in the outdoor area of the restaurant. The staff were open and friendly at every turn and also very attentive. I wished I could remember our servers name so that we could again thank him. We both enjoyed our entrees very much but we both agreed that the Ravioli Al Porcini was out of this world. Although not available in whole wheat the wonderful white cream sauce with the fragrant porcini mushroom stuffing could not have been any better. There will be repeat visits as Puerto Rico is a frequent destination. read more

While staying in the Condado area of Puerto Rico, I came across this place during a walk through the town. It's next to the La Concha hotel and located in the middle of the downtown area. It's also situated outside but blocked off from the sidewalk. Serafina is a cool looking place that is an ideal tourist destination. Upon entering, the crowd was having a great time and the music was churning out songs that make you want to have fun. The bartenders were a lot of fun and although the drinks weren't anything special, they were just good enough add to the cool experience here. My mojitos suited me just fine. I didn't get a chance to eat the food, but there is a good amount of seating and an extensive dinner menu. Based on the atmosphere alone, Serafina is worth a visit, and if the food is anything comparable to the experience, it's definitely a winner. read more

AVOID THIS PLACE AT ALL COSTS. Arranged a family "brunch" for the day of my wedding. When I called to confirm and update my reservation, they had reserved a table for 9 when I asked for a party of 11. No brunch menu in sight when we arrived -- for a reservation at 11am. The server was friendly and polite, but the service was extremely slow -- especially for an empty restaurant. Then, we found GLASS on a pizza ordered by our party. While the server was apologetic and they made a replacement pizza, the damage was done. No apology from the manager, no offer of additional compensation, and the server needed to collect the glass fragment to show "proof" to his manager. Thankfully, no one was hurt and we could enjoy our wedding that evening. read more

The restaurant was very busy, but they seated us quickly and got our orders to us in timely manner. Our waitress was very helpful and told us the most popular dishes. We ordered the chicken carbonara and the orcchiette and they were delicious. Try to sit outside if you can, it's breezy under the patio and a great atmosphere. read more

It is such a cute little restaurant! The bar and outside dining is very nice. The food is very good and my family of 6 all loved their food which rarely happens! Highly recommend the meatballs! read more

My friend and I went here for brunch and it was such a vibe! & The food was especially delicious. We split the frittata and french toast and omg we were stuffed! The restaurant was open and airy. Both indoor and outdoor seating were beautiful and the employees were super nice. Definitely a spot I'd go again! read more

We had a phenomenal New Year's Eve dinner here. Our server, Eli, was very attentive and helped make our meal feel like a special occasion. Of the items we ate, I highly recommend the burrata, beef tartare, and tuna carpaccio starters. My entree was a pizza, and while it was good, it was less special than the pasta others ordered. I was concerned about Serafina being a) a chain, b) attached to a hotel, and c) Italian food in Puerto Rico, but they really delivered a nice dinner experience. read more

Okay, where to start? Michael, our waiter, was very nice, that's it.... When we arrived at the place it was half full but they couldn't seat us because there were no waiters to take our order, so we waited for few minutes and got seated. We ordered Fried Calamari a Nopolitan Pizza and a Burger, We specifically ask the waiter if the calamari where served in big rings and he said yes but they where low quality small rings and chunks. When we confront him he went to the kitchen and came back to tell us that the chef told him that they change the calamaris they where offering because these where faster to cook and cheaper. OMG so they sacrifice quality for timing and cost, Oh well then the pizza arrived, under cooked, and 20 minutes before the Burger. When we told Michael that the pizza was under cooked he took the pizza to the kitchen and he came back saying the chef say that 3 people checked the pizza and it was good; 20 minutes passed and they brought back the same pizza completely burned, non edible, even missing the piece that we took off, I could not believe my eyes, this is supposed to be a top notch establishment. It was good that one of the managers was at our table talking to us when Michael brought back the pizza and took it, threw it away and brought us a new one that was Mehhhh. Then the bun on the Burger was stale, hard, after all that happened I didn't want to complain again so I decided to eat my burger with a fork and knife without the bun. The meat on the burger was ok but the fries where cold and had been cooked way before the burger. There are big issues going on in Serafina, they have been open for a month and there is no positive change in their operation as I can read from other reviews here. I hope they can work out their problems as this can create a bad reputation for the Serafina Chain and for La Concha Hotel which is one of the best rated hotels in San Juan. read more

Serafina - Small rings and chunks of Calamari. - Italian Near Me - San Juan, Puerto Rico

Amazing Italian food! Really did not expect to eat a lot of Italian when I was in PR, but the vibe here seemed way too good to pass up...there was loud music playing, lots of people and an outdoor patio area (plus not much else was open at 11pm on Thursday night). Absolutely loved our server, which made our dining experience even better. She was so enthusiastic and friendly, always smiling. I decided to order the Strawberry Basil Martini but subbed gin for the vodka that was supposed to be in the drink. Our server went above and beyond and went to the bar specifically to ask for me if they thought gin would be good in the martini because I wasn't sure. I ended up ordering it and it was incredible...one of the best drinks i've had. After debating back and forth for a very long time about what to get (the menu is so big and overwhelming...so much pasta and pizza) I went with the "4 Stagioni" Pizza. Tomato, mozzarella, mushrooms, artichoke, pesto and prosciutto (i ordered it without the meat). So. Freaking. Good. Wow. I wish I had taken a picture because the pizza was way bigger that my entire face -probably twice the size, but somehow I finished it. Not even that surprised. I would come back here in a heartbeat. read more

Went here on a Sunday night looking for a good bottle of wine and tasty dinner. Had the pleasure of being served by Micheal who was very attentive even though he had several tables both inside and outside. Gave excellent recommendations and was extremely accommodating and friendly. The food was phenomenal starting with the fresh bruschetta, zucchini spaghetti and the baby clam linguini, and Finishing with the chocolate lava cake desert. Everything was fantastic and fresh! Highly recommend, will return! read more

Serafina - Italian Near Me - San Juan, Puerto Rico

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Excellent food and service . Branzino was moist and expertly seasoned . Really delicious linguini with seafood. Drinks were fresh and innovative . Atmosphere was welcoming and service was spot on . We all really enjoyed everything ! read more

We split the Farfalle al Limoncello and Goat Cheese pizza. They were both amazing, pizza was huge and the pasta was a great portion with lots of shrimp. Our server Sebastian was amazing, one of the best servers we've had in San Juan! Definitely recommend if you want a good italian place! read more

Right next to our hotel. Great service, OK food. Need a reservation to sit street side; we were fine inside the restaurant. I had the Passion cocktail, which was DELICIOUS! My gf had a mojito but then ordered a Passion. We shared the seafood pasta special, the table-sized pizza with mushrooms and pesto, and the goat cheese and spinach salad, and it was plenty for four of us. They wrote Happy Birthday on our dessert plate with the warm chocolate cake and ice cream in cookie crumbs. Put a candle in the cookie crumbs. read more

Being from Chicago we were pleasantly surprised to see this restaurant when we arrived in San Juan. My wife and I love Italian food and where we are from there is much of it. I'll just get right to it: This place doesn't know he first thing about Italian food and I doubt that the owners have any ties to Italy. The atmosphere is something out of a 60's tv show, the music something out of Boogie Nights and the service something out of a teenage sitcom. We ordered the lasagna (that's what they called it anyway) and I'm not sure what is was that we ate. What I do know is that the toilet was a welcome sight when we got back to our hotel. Seriously....don't bother. read more

A little expensive, brunch was amazing! The staff was very nice. It is very clean, the weather was nice and we ate outside. read more

Serafina - Eggs Benedict with Salmon - Italian Near Me - San Juan, Puerto Rico

The food here was just AMAZING! Not that much of a long wait to get the food...the server was very nice and recommended great meals. The plates are a bit expensive for the quantity of food in them, but the food is excel. Definitely recommend this place, and would be glad to go again! Here are some pictures of the plates we got: read more

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I was initially ignored when I arrived. NO ONE else was in line behind me. BTW, I was wearing a mask and I showed my COVID-19 vaccine card, without prompting. Once waited on, the wrong food was put in my to go order bag. When I phoned to ask how the restaurant handled that, the response was, "Honestly, nothing!" ...since I didn't take your to go order." I described the only person behind the bar who took the order - still indifference! Word to the wise, always check everything before you leave. Service was rude and indifferent...so much for customer service! Jus' sayin'! read more

the atmosphere is beautiful , the staff is friendly . Had their house wine (serafina Sauvignon blanc) soooo good . I asked the waitress if I could buy a bottle but unfortunately I couldn't , but she did reccomend a wine that has the similar taste . (White haven) . Will definitely be checking that out . This place is upscale and comfortable. read more

Serafina - Italian Near Me - San Juan, Puerto Rico

Absolutely loved this place. Went her for my birthday dinner last minute on a Friday. The Band was lively and entertaining. The food was excellent. I'm obsessed with the Cheesecake super creamy. Staff was accommodating and friendly.Definitely will come again when I visit San Juan. read more

Awesome food and service! The filet mignon was great and the tuna for appetizer awesome! The spinach salad with goat cheese is amazing. Don't forget to order apple pie for dessert! read more

Not sure why everyone is so salty. This place is amazing. I visited the one in New York a month ago and this one takes the cake! It's brand new so it's patio is SUPER cute! It's right in the middle of the strip so close to everything. The food and drinks are amazing! The Serafina champagne cocktail is a must have and the BRUSHETTA!!!!!! Omg....I got one to go lol read more

Nice place and atmosphere, really enjoyed couple of pre-dinner drinks at the bar and then had great pizza with wine inside. Unfortunately they do not earn the fifth star just yet until they get their act completely together - while sitting at the bar we were handed two different revisions of printed menus, first one has shorter list of drinks and listed the price for all at $9 and the newer had more drinks and right prices (main list of drinks at $12, a smaller extra list at $14). Neither of these printed menus were identical to that shown online (for example the drink called Passion is different in all three) so effectively there are three revisions of menus shown to customers and one has really outdated prices. It's small things like these that makes one wonder if there are other things too that are not properly addressed. read more

The food was below average. I ordered a spinach ravioli, the dish was cold as if it was cooked way before and had a bit too much salt. Also the gravy lacked the taste. I also ordered a herb baked bread for appetizers, which they give you without any side of butter or sauce. read more

Very good spinach and cheese ravioli.I would come here again.They even have homemade lemonade. read more

Serafina - Ravioli alla salvia - Italian Near Me - San Juan, Puerto Rico

Very fun vibe! Good for a big group but food takes longer than average to get to table (at least 30-45 minutes) and the quality of the food was pretty good but nothing special especially for the price. The staff is also very nice read more

This place is so overrated!!!! Starting with the sitting arrangement and ending with the weak service. This is so unfortunate! My daughter wanted to visit this place a long time ago... today was the day. The prices are expensive for the food served. No special taste, bland food for exotic prices. Service should ve impeccable for a place lime this. Didn't happen!! read more

Super disorganized check-in process. Waited over an hour on line, and over an hour (and counting) for the food. It shouldn't take over two hours to be seated and get the food we ordered. Our waitress was nice, but seemed to have too many tables. read more

My boyfriend and I came here last year. We loved it so much we came here again. Both times we ordered the calamari and filet mignon appetizer - both incredible. The filet and potatoes are full of flavor. We also order their pizzas. The first we got a cheese and arugula, this time was the bresaola. Wonderful! Our service has always been great and prompt here. The atmosphere is super cozy yet upbeat. I'd highly recommend to anyone for a date night or just some good eats. read more

We stopped in for dinner here on a weekend and were surprised that we were seated promptly with a spot in the beautiful patio. The decor! I love it! We started off with the Passion Fruit mojitos, which were okay... I have definitley had better, and the TARTARE DI SOFIA which was amazing! We scarffed it up instantly and wish we would have gotten another one. We decided to split the TUNA DEL PRINCIPE which was good but could have done without the weird tasting sprouts. One of my only other complaints was the service. The waitress was not very attentive and literally grabbed a plate away from the table while my boyfriend was grabbing something off of it. She did not really check in with us that often either. Serafina has some room for improvement but was a relaxing experience with good food over-all. read more

I stopped in here my first day in PR and I'm so glad I did. The restaurant is beautiful and has this great seating area at the bar outside, but covered so you can stay outside when it rains. Their cocktails are absolutely amazing!! And their food was equally as delicious! Jamal was my bartender and he was fantastic!! Always made sure I was doing okay and like I said earlier the cocktails he made for me were some of the best I've ever had! I had some of the best hospitality at Serafina from Angel and Ricky also. They went above and beyond to make sure I had the best possible experience. I ended up going back to Serafina a few more times during my 2 week stay. Highly recommend checking Serafina out! read more

Ashley was our waitress and she was great! Everything here was wonderful here, from the ambience to the drinks and the food. Drinks: The Classic mojito and the Serafina Champagne were both delicious. Appetizers: the bruschetta and fried calamari were fantastic. Entrees: my chicken pallaird and the chicken/mushroom/peas pasta were both delicious. No complaints whatsoever. Party of 5 on a Saturday night at 8pm with no reservation and we were promptly seated. The area is great. Prices are pretty high but well worth it. I will be back here again. read more

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We ate in several restaurants while in Puerto Rico, but this one I would grade, as average. First of all, the price is quite high (also comparing to all other similar restaurants in the neighborhood). The cheapest bottle of wine starts from $38. When we ordered it, they claimed that they do not have it. It took us 3 tries to finally get the wine we wanted (for $45 a bottle). Every time they claimed that they were out of stock ... The service was vey slow, however, some other tables were served very promptly (it looked like the personnel knew those people and therefore, served them much better than the rest). Dishes and their taste were quite average. So overall, I would not really recommend this restaurant unless you want to spend more than you need to.... read more

This place was great for people who have celiac and gluten allergies. My friend is highly allergic and we got to split the filet and a pasta dish similar to a carbonara. The service was good he was very accommodating since we had to be picky.! By the time we left there was a wait so maybe make reservations. read more

Serafina - Menu - Italian Near Me - San Juan, Puerto Rico

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I admit, it's good!! Service was shitty earlier today but we still came back later in the evening for dinner and all 3 of us thoroughly enjoyed our meals. Pizza, pasta, salmon. Let's not forget the vino read more

Serafina - Italian Near Me - San Juan, Puerto Rico

Mediocre at best. Pros: The place is nice. You're sitting outside La Concha hotel, with party lights and good ambiance. The service is good. The servers and staff are all very nice. That's it! Cons: I ordered a Bellini and it was blah. I then ordered carpaccio, the bruschetta and burrata for appetizer. Dinner was the clam pasta. Nothing was terrible, but nothing was good, never mind memorable. Sorry Serafina. You have to do better if you want me as a customer. read more

Carlynn, our waitress was amazing!!!! This was our first trip to Puerto Rico: amazing place and amazing people. Carlynn (I hope I got the spelling right :) ) was not just professional, but went above and beyond! She took time to tell us which places to visit and how to do it as well!!! Her tips were amazing. read more

Tried to go to the restaurant at 8:57... the "owner" was rude & said they stop accepting customers at 9PM but it says they close at 10PM. I told her what time was & she said, "I don't have any tables." I explained that I saw tables that were open & clean & she proceeded to cut me off & state, "I have police over there..." I told her to stop because I didn't want to hear that. No one was being aggressive towards her yet, I felt her tone, verbiage & body language was aggressive. She tried to get smart and then play victim & mention the police. Service was trash & never stepped a foot inside. TRASH TRASH TRASH. Adjust your hours to specify when you close. read more

Let's just say if you are looking to enjoy your dining experience this is not the place to go. If you're a masochist however, this would probably be your thing. Let me just recap our experience. First, we are quoted at 35 minutes wait, okay cool it's a popular place. Once that time was up and we checked on our reservation, we were then quoted an additional 45minutes to an hour AND we were not going to be accomidated with our outside table we requested from the beginning. This is just not acceptable. Being as everyone of us in our party (of 7) have had restaurant experience we were quite understanding of what goes on in the world of running a restaurant so we trudged on to try to make the best of our situation. After almost an hour wait we were finally seated inside. Once inside we were greeted by what I couldn't even describe as a waitress. She was quite possibly the actually I know the worst waitress I have ever encountered. She was annoyed by even our presence at her table, let alone the temper tantrum she was throwing with having to give us waters to drink. (it's San Juan, its hot we needed water). Getting any other drinks to the table in less than 30 minutes... HA! yea right. and don't even think about refills. I've actually had root canals that have gone smoother than this dining experience. I must say being in the restaurant industry, I have a lot of forgiveness for kitchen issues. So what, the pizza appetizer came out cold. The steaks were boiled... yes boiled in water, not broiled or grilled... looked more like a McDonalds McRib laying on a plate rather than a $30 steak... but you know the Sashimi Tuna and Farfalle were wonderful. IF ONLY i could have enjoyed putting some ground pepper on my Farfalle while it was still warm. After asking for pepper 3 times, twice to the manager and owner It was a cold dish by the time my pepper came. The Kicker, you may ask? In the 20 minutes (no exaggeration) that it took to get my pepper 4 of the 7 girls at my table hadn't received entrees yet. But you know what they did receive a lot of rude comments, being ignored and the worst service by our lovely waitress. I could continue to tell you how they expected us to pay for food we sent back for being undercooked, still frozen, plain disgusting and all but why, I could tell you how the owner bragged about the 35K a day he was making since opening and how he is firing his chef on Tuesday.. or how we need to not be upset with our Ursella of a waitress... or even how he avoided us, practically falling over people to get away as we were leaving. But no need to continue this novel I have written... Just know that if you want to treat yourselves, your family or friends to a fun experience with great food... go anywhere but here in San Juan. No need to ruin a night here! read more

Amazing atmosphere. Very clean. Great food. Great customer service. Our server Filiberto was great.