This experience doesn't even deserve one star -- if I could give zero, I would. This is by far the worst tint I have ever received. I have 3 vehicles. I had a very disappointing experience with Serene Window Tint - North Dallas. The installer came to me to tint my 2026 Tesla Model Y, and from start to finish, the service was unprofessional and poorly executed. First, he never introduced himself. I specifically requested 20% tint, but the receipt shows 30%, which is not what I asked for. The tint job itself was sloppy -- both front windows had visible bubbles, dents, and debris trapped under the film. The debris is small but scattered and noticeable, making it difficult to even capture in photos. On top of that, he left green tape on the driver's side window, beads inside my vehicle, and more beads scattered all over the ground outside. The cleanliness and attention to detail were completely lacking. I was given a photo of a receipt, not even a proper invoice or email. When I brought up these issues, he immediately made excuses instead of taking responsibility. He told me he doesn't offer refunds and only offered to redo the windows and add a front windshield tint -- but only if I rescheduled. It's unacceptable that someone can come out the same day to get paid, but won't fix their own mistakes with the same urgency. When you call this business out on their poor workmanship, they get defensive instead of making it right -- and that says a lot about their professionalism. I'll be taking my car to Tritek Window Tinting & Paint Protection in Garland Texas to have the job corrected properly. I'm thankful I paid with a credit card and not through Zelle, and I will be disputing the charge. This was a lesson learned -- I will never use a service like this again, and I don't recommend Serene Window Tint to anyone looking for quality work or reliable customer service. RESPONDING TO BUSINESS Thank you for your response, but I would like to clarify a few important points: * A re-do was only offered if I rescheduled. It was not offered for the same day, despite the technician being available to do the original job that day. No specific follow-up appointment was ever scheduled with me, nor was next-day availability discussed. * You continue to avoid addressing your no-refund policy, which the technician clearly stated to me when I raised my concerns. This is a key part of my dissatisfaction and should have been acknowledged in your reply. * The technician -- who never introduced himself and remains unnamed in your communication -- also did not notify me of the possibility of imperfections from outdoor tinting. If that's a known risk, it should be explained before the work is done, not afterward when issues arise. * You refer to the photo of the receipt as an "official invoice," but a proper invoice should be sent via email or text immediately, and it should reflect the correct details. Mine shows 30% tint, despite me clearly requesting 20% -- yet this mistake is not even acknowledged in your response, again highlighting a lack of attention to detail. You also did not address the lack of cleanliness. The technician left beads and materials inside my vehicle and all over the parking lot where the service was performed. This shows a disregard for both my property and the surrounding environment Additionally, I am not available to leave my vehicle at your shop -- that's precisely why I requested a mobile service in the first place. I have responsibilities and obligations that require my attention, and your response fails to consider that. Furthermore, your decision to post my full first and last name publicly in your reply is a serious breach of customer privacy and shows poor judgment in handling personal information. Respecting your customers includes protecting their identity. To make things worse, after leaving my honest review, the business owner called me from a different phone number (as shown in the attached screenshot) and began ranting, calling me "lame" and trying to argue over the phone. This behavior speaks volumes about their lack of professionalism. I'm not going back and forth -- I have responsibilities and better things to do than deal with businesses that can't handle honest customer feedback maturely. As I mentioned before, this entire experience has felt unprofessional. Rather than owning the issues, the response here continues to make excuses, which only reinforces my original review read more

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10/10! Cant wait to book again for my tint! Des was extremely flexible with my schedule and accommodating me. I needed my tint removed for TX safety inspection. I booked same day with no problem. He was very friendly, professional, and knowledgeable about his craft. Windows are clear with 0 glue residue. Prices are the best in the market also, great value for the service quality. I will follow up this review when i get my tint. read more

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Highly recommend using Serene Window Tint! Des was able to accommodate my time schedule, came to my job at the the time he said he would be there and did an AMAZING job!! Professional and efficient. Will definitely be recommending Des to anyone who needs any type of window tinting! read more

Desmond did a great Job on my corvette! I recommend if you are looking for great window tinting service please reach out to him and his team he was very professional with great experience. read more

Got my car tinted a couple months ago & still haven't had any issues. Fast paced, great service, excellent communication! Nothing bad I can say about this business! read more

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