Best nail salon in Charlottesville. They have safe covid-19 protection in place and the staff is always so accommodating and welcoming. Tina is excellent and so talented. read more

See all

My gel manicure didn't last a day, the lady doing my nails was rude and seemed to be in a rush the whole time. Definitely not going back.

Awesome mani pedi and gel nails! Friendly staffs and peaceful ambiance. Enjoyed relaxing while getting mani pedi and massage wrapped on your feet. Definitely recommended this place read more

This was singlehandedly the worst customer service experience I've had in my whole life. I have never been visibly upset in a setting like this until I went to serenity nails for a manicure and pedicure. I called the day before asking for a reservation and received a definitive, unhesitating confirmation for my appointment for three people, 2 manicure and pedicures, and 1 manicure. We arrive at exactly the time of our reservation, not a minute later or earlier and absolutely every station is filled. There are several people waiting and no one comes to greet us/ask us if we have a reservation. We wait several minutes then decide to pick out our colors so we can promptly have our nails done. Workers pass by us and don't even look at us. I finally get someone to make eye contact with me (it's now been about 10 minutes passed when our reservation was) and say "Hi we have a reservation for 3 at 3pm" and she responds, "What service do you want?" I say "2 manicure and pedicures and 1 manicure" she responds "Okay, someone will be with you shortly." We wait another 5 minutes and no one passes by. Finally someone passes by and I stop her and say "Hi we have a reservation for 3 at 3pm" and she says "What services do you need?" I tell her and she says, "Okay pick out your color. Someone will be with you shortly." I say "We've already picked out our color our reservation was at 3pm it's now 3:15pm" she says "Okay one moment." Still, every station is full and it doesn't look like any of them will be opening up soon. 5 minutes later I'm able to flag another person down and I say "Hi we have a reservation for 3:00pm it's now 3:20pm, I'm not sure what is going on but we have a reservation." All of the people who were waiting before were sat down in this time, and now, we are the only three left waiting. The woman does not respond to me until another woman comes up and says "You have 3 people? Do you have a reservation?" I respond "Yes we had a reservation for 3pm we have been waiting here." She says "What do you need done?" I respond saying "2 manicure pedicures, and 1 manicure" she looks up our reservation in the book and says to me "Okay go sit down" because now one station has opened up. She sits me down but leaves my two friends to wait. They work on my nails for 5~10 minutes (it's about 3:40pm at this time) and still no one has come by to start on my friends' nails. They stand up and are about to leave because they have waited so long, but they try again to talk to someone. One of them is told to go sit and they will start her pedicure, but then they leave my third friend to wait, again. 5/10 minutes later no one has checked in on her or taken her to start her nails, so she finally has to just leave. They finish my manicure and ask if I'm getting a pedicure, I say yes and she asks "What color?" I say "My friend has the color I'm going to use over there" and then I see they have sat someone else next to my friend for her pedicure. They take me to the whole other side of the divider so I can't even talk to my friend while they finish up her pedicure. Another woman who walks me to the pedicure station says "What color do you want?" And I tell her "My friend has the color." Then I walk her over to my friend to show her who it is that has the color I will use. I don't like having to confront people in customer service settings so what was supposed to be a nice, relaxing time getting our nails done together turned into me having to essentially beg every person working at serenity to do our nails. I walked out to my car almost in tears because of how apathetic they were to us every time we told them about our reservation and how so many times they just ignored us. Our reservation was for 3pm, they started my nails at 3:30pm at the earliest, then started one of my friends nails at 3:45pm, and then left my other friend to just wait. We told several people as soon as we could that we were waiting to be seen and we had a reservation for 3pm. I left serenity nails at 4:45pm. I hate having to flag people down and tell them there is an issue, I am always patient and understanding in customer service settings because I've worked in customer service and know how difficult it can be, and this was my first time being visibly upset by bad service. They never apologized, they gave us no discount for their failure to honor our reservation, and their French manicure was passable at most. read more

Tried this spot out from word of mouth. It was below average pricing, but in this case you get what you pay for. Worst nail place I've ever been to. Left with nail polish color still on my skin after she used a brush and acetone to remove where she messed It up multiple times. Workers were very rude. Got charged extra for just removing nail polish. After letting my nails dry for well over 20 minutes they still smudged after because they put an excess amount of nail polish on and did not let each coat dry before applying the next. Getting my cuticles cut was an extremely uncomfortable and painful process. Also have a few crooked nails. Overall experience here was not good. read more

Have gotten 3 pedicures here during Covid times. I always feel safe with his stations are set up. Staff takes appropriate precautions. Happy to support this small business. read more

My friend and I were delighted when this nail spa had openings on very short notice for side by side pedicures. It had been a while since our last ones, but the techs were friendly and ready to work. A proper pedicure is an escape from the heavy footwork of daily demands on us. Well, it was for my friend, but it was awful for me. Putting aside the tepid water and unsightly plastic liners in both of our foot baths, she came away with a all of the trims, buffs and massages expected - and beautiful polish. I did not get the full treatment because my tech cut one nail below the quick. Time was lost to stopping the bleeding. Yes, it hurt then and a day later it still hurts. No apology was made, but she did stop the bleeding and applied Neosporin several times. But some nails are crooked, some edges are ragged, and the polish doesn't cover the edges of the big toe nails. I just wanted to get out of there. I failed to lodge a complaint with the lady at the desk who speaks English (my tech did not). But I will never go back there. read more

I hate to write this review and tell you guys about my little hidden gem. I absolutely with a doubt will not go anywhere else. Bradley is amazing with nails. Every time I go leave with beautiful nails. I get endless compliments. Bradley is the man. I will say if you want anything there call and make an appointment. It will be well worth it. read more

Very disappointing service at this salon. My nails were painted Sloppy with no precision. My cuticles were not properly manicured. My technician seemed to be in a rush and skipped services, such as properly shaping the nails, removing excess gel polish before it hardens. I have tried this place several times and it's clear they are not interested in providing me a quality service. When I try to get their attention about the quality of service I received I was waived off and told "it's okay; your nail is okay." read more

Serenity Nails & Spa - Picture of the poorly shaped nails. - Hair Removal Near Me - Charlottesville, Virginia

See all

The thing that strikes me every time I go to Serenity for my pedicure is how friendly everyone is and how happy the people who work there seem to be. It has such a nice family feel. More specifically, the pedicure I have with Vinny is the best!! The foot rub and calf massage are fabulous and he is such a perfectionist with the polish. I always call to make an appointment with him now. read more

After 4 years of seeing these siblings, there is not one bad thing I can say about Phuong and Nick. They are absolutely amazing, not only at what they do but how they run their salon. The place is always squeaky clean with a relaxing atmosphere and best of all, the prices are so affordable! I have seen Phuong for pretty much every service they offer, but regularly I see her for Brazilian waxing, eyebrows, mani and pedis. Brazilian- I went to Phuong for my very first Brazilian when she still worked at the other place, 3 years ago. Granted, I was shaking with fear and uncertainty about what was going to happen to me. To my pleasant surprise, it was a lot less painful than I had anticipated. Phuong continues to amaze me every time with her thorough work. She will not be afraid to use her tweezers for 30 minutes if it means that my Brazilian looks good. She is a perfectionist and it is seen in everything that she does! Eyebrows- Phuong is the only woman I trust with my eyebrows other than my aunt and my mom. I have tried getting them done elsewhere when I have been home for break or out of the country but I have always been disappointed. Phuong works so thoroughly that it is just really relaxing to lie there and have her brush and perfect your eyebrows. Mani-pedi: this is the only place that makes my gel manicure last for a whole month! Nick, Tao, and the other technicians are also very good at what they do! Everybody in this salon is very professional and hardworking. I am delighted to have met such a great family and business. I am a fourth year now and honestly do not know where else in the world I will get services and treatment the way I do here. Keep up the good work Serenity Nails and happy holidays! read more

Only giving four stars because of the AMAZING pedicure I had here. My pedicurist was surprisingly a younger white woman with black glasses (I'm not trying to be racist) and she shaped my toenails beautifully along with a very long and deep massage. The best pedicure I have received in the CVille area. It sucks bc I go to UVA and it's pretty far from grounds. But I'm starting to think the trek was worth it! I had this polish on for months and it DID NOT CHIP! And it wasn't gel. Applause. One star is docked because of the acrylic nail services. Out of all the technicians at the salon only one gentleman does acrylic nails. It gets very time consuming and impractical since I had to wait for him to be done with my friend before he could fully start mine. He did a great job with her nails but not with mine. He didn't listen to my needs and he made them way too short. When I commented on this he huffed and puffed and became very rude. The shape was horrible I asked for square and he cut these awkward indents before he applied the acrylic. The most horrible nails I have ever had, length & shape wise. I highly recommend for pedicures. A little pricier but worth it! read more

Phoung (hopefully I spelled it right) did an amazing job on my Brazilian wax! She was quick and gentle and very apologetic throughout- though we agreed that beauty is pain She was a great conversationalist and she was very sweet. I wish I lived in the area so I could be a regular! read more

This was the worst pedicure I've received. She cut the edges of my nails at a weird angle. I paid extra for a massage that was barely a rub.

I was able to make an appointment in the morning for the afternoon. Everyone was very professional. They did a very good job. Everyone was very friendly. I enjoyed my gel manicure and pedicure. I would definitely go back. It was also very nice that there was plenty of parking. Conveniently located to UVA, and easy enough to find. read more

Hands downs the best service I've ever experienced at a nail salon. We arrived a little before closing, forgetting to look at their hours of operation before, and they stayed open past their closing time to finish. The pedicure was relaxing and very professionally done. I will definitely be going back! read more

My mom had a pedicure by ken and he cut her so badly with the pumas stone she began to bleed...it's now full of puss, inflamed, and extremely painful. On top of this they actually made her pay for it. I'm in shock. Now that she's in so much pain I decided to call and complain because this could potentially become an infection. To make matters worse this place isn't clean at all and we will NEVER be returning. read more

Surprised at all the good reviews. I went on a Friday and had to wait 15 minutes passed my scheduled appointment time. I would understand 5 minutes or so, but not 15 ( I was pressed for time which is why I made the appointment in the first place). The lady I had was SO unfriendly, barely said two words to me, and rushed through my entire gel manicure. She had my hands sit under the gel light for different amounts of time, and it resulted in the manicure not coming out as well on one hand. It was like she didn't seem to care at all. I think for me, it was how unfriendly she was too. Would not recommend. read more

I got a gel manicure and it looks great! The staff was super friendly as well! Would highly recommend

My lady (short hair) was a perfectionist! Highly recommended! Have to make weird u turn to get here but there's parking. read more

Overall a pretty good gel manicure. They definitely get points for taking me within 20 minutes of my call but I still had to wait about 20 more minutes for the technician to be available once I arrived. The owners were bright, friendly and helpful with picking a color. The prices are very reasonable - I'm coming from Miami where a gel manicure runs around $40 and here it was $30. My technician, Helen, was a bit brusque and perhaps rushing through her work because they were so busy. I had to ask her to go back with the initial filing and essentially, try again, but then I think she realized I was not a novice customer and she was detailed from then on. Still, a bit brusque - I bled on two different nails, which should only happen occasionally, so not a great sign that it happened twice in my first interaction with her. I was glad to see that she "sealed" the manicure by brushing the nail tips with the topcoat to keep water from leaking under the gel and lifting the manicure, but then she curiously filed the ends at the very end the manicure. So we'll see if water still ends up ruining it (I usually wear kitchen gloves and do whatever I can to extend the life of my manicure). I would return if I needed to have a manicure done ASAP but will probably look for a different spot for my regular manicures where they are not so rushed - more client-focused than volume-focused. read more

Serenity Nails & Spa - Hair Removal Near Me - Charlottesville, Virginia

See all

Fantastic nail salon. Phuong does an amazing job and really cares about her customers. She is great at doing dip. Best place I have visited in Charlottesville, highly recommend. read more

I'm a little confused of why Yelp has given this place four out of five stars. First of all, when I stepped into the place I was almost tempted to walk out because it wasn't very clean. The pedicure my friend and I had was very lackluster. No sugarscrub or special oils. The pedi was very basic but at least the massage felt good. The person doing my toes fucked up a massive amount and nearly took twenty minutes just to paint my toenails. I'm not talking about the entire process, I'm speaking about just painting my nails. She had to keep going back over them and removing polish from my toes because she kept fucking up. She didn't use toe separators (which I'm sure would have helped) like all the other employees were doing. My friend had a bleeding toe by the end of the treatment. Our nails look good but we won't be going back. read more

Made a reservation but waited for over 45 minutes and still nothing so had to leave. Don't bother with reserving a place here - means nothing. read more

I've been coming here for years. I have always received great pedicures and gel manicures. One of my recent gel manicures lasted for 4 weeks, which was really good for me. Everyone is extremely friendly. The other day, they painted by 3 year old son's toenails (he really wanted to do this!), and they were super sweet and professional about it. The only downside is that the wait can be a bit long, but this is because they're busy. read more

The service was amazing! My pedicure was beautiful and the foot massage....to die for;)

Absolutely the worst nail spa in town. Filthy floors and space. My wife scheduled us for a pedicure at 4:00 and at 4:35 I got up and left my chair as nobody ever showed up despite starting on my wife. Will never be back and am astounded that they have a decent rating. read more

I get Brazilian waxes here with Phuong and I don't go anywhere else. She is so quick and makes it as painless as possible. She is also so careful to get everything off! Wonderful service and everyone is so so nice! read more

I had a few gel manicures and they were really great. The other day, I asked for a nongel manicure as the color was just perfect for the wedding I was attending the very next day but I wasn't sure I wanted it for a long time. Gel lasts. I did nothing with my hands that would stress my nails. When I came home from the wedding the day after my manicure, my polish was chipped on the tips. By morning (we're talking about 37 hours after my manicure) polish was off on the nail tips and by today I was forced to remove the polish, it was so far gone. I went to the salon on the second day after my manicure and was told by the owner that nongel is unpredictable and that was that. 'Regular' as they call it, was cheaper than gel but it was still $15 with the tip. If gel is all you can count on there, why do they use the 'regular?' read more

This nail salon tucked into an unassuming strip mall in CVille was the perfect place for wedding mani/pedis! I found Serenity through an online search, and the positive Yelp reviews prompted me to call and find out more info about the salon and its services. I was looking for a place for me, some of my bridesmaids, my mom, and my mother-in-law to have our nails done on the Friday before my wedding. However, we were under a bit of a time crunch. The plan was to do nails and lunch, and finish in enough time to be at our wedding venue by 2pm. I called a few different places - some upscale spas as well as your typical nail salons. Well, once I spoke with the owner of Serenity, I knew it was a go. Nick was so friendly on the phone and assured me that they would be able to accommodate our group with plenty of time to make our lunch reservation. He even said we could bring bites and beverages with us, which is what some bridal party groups have done. I thought that was a great bonus, although we didn't take advantage of the offer since we were heading straight to lunch afterwards. On the day-of, we arrived to a very clean and bright establishment. Despite the strip mall location with businesses on either side, the salon was well-lit and just exuded a calm and happy atmosphere. That's exactly what I was hoping for! My bridesmaids and I each got shellac manis and regular pedis, while my mom and mother-in-law opted for just pedis. The end result was beautiful, and my shellac manicure lasted longer than any shellac mani I've previously had. One of my bridesmaids also commented that her mani was the best she's ever experienced - and she gets her nails done a lot! Bonus? The massage chairs you sit in while getting a pedicure are super intense and definitely work out any kinks in your back. If I lived in Cville, Serenity would definitely be my go-to for nail pampering. read more

Love this place! Owned by siblings who have great energy and always work hard to make and keep customers happy. Always friendly, flexible, and best of all - the prices are very reasonable :) read more

I had heard great things about Serenity Nails, so I decided to check them out after being disappointed by other salons in the Charlottesville area. I walked in first thing on a Saturday morning when they first opened, and I was the only customer the whole time I was there. I just got a classic manicure because it was still too cold to worry about my toes! I was please to see that they offered bigger selection of colors than the place I normally go. The employees were friendly enough. I picked out a pale purple, and one of the men went to work. The manicure itself was lack luster without the usual hand massage. Something got stuck in my wet nail polish when I went over to the dryer. When I let my manicurist know, he just put another thick layer of polish over it, so, of course, that was the first nail to chip. The polish was also bubbly, and the manicure only lasted about a day or two before it started chipping. Overall, I wasn't impressed with my manicure, and I will continue my quest for a great nail salon. read more

Serenity Nails & Spa - Lots of colors to choose from - Hair Removal Near Me - Charlottesville, Virginia

See all

I love Phoung...this place is the best...been going to them for a few years in their old location. Stopped when life got hectic and found out about their new space. They are always professional, meticulous and the space is clean and hygienic. read more

I have never had a negative experience at a nail salon until I came here to get a manicure. The man that did my nails never said a word to me. Never pushed my cuticles down or filed my nails correctly to where my nails weren't ridged at the end. It took him all of five minutes to do my manicure just to go sit in a pedicure chair and take a nap. read more

Since relocating back to Cville a few months ago, I've tried a few different nail salons. I returned to Serenity for one last pre-baby gel mani and pedi at 40+ weeks pregnant. My experience sealed the deal that Serenity will be my salon of choice going forward: extremely efficient and friendly staff with impeccable attention to detail, a clean environment, and I received the most wonderful (and needed!) foot and lower leg massage. Seriously, it lasted 5+ minutes, which seems more than generous. Looking forward to my next services there! read more

Wonderful experience! Great service, wonderful quality, my mom and I decided to come in on a whim, the staff was friendly and accommodating. I get gel manicures very often, this was by far the best! I will definitely be visiting again! read more

Serenity Nails & Spa - Great experience every time! Love this place! - Hair Removal Near Me - Charlottesville, Virginia

Asked how long for a pedicure on arrival. Got an oddly specific "12 minutes." This sounded good. I then proceeded to wait 45 minutes. I had a lot of work to do, so this was a 45 minutes I didn't have. Other employees stood around and went out back to smoke while a couple of them worked, which was odd given multiple people built up behind me in line. I then felt too invested to leave - I was hoping at any minute I'd receive my pedicure. The service itself was mediocre. Polish is sloppy, massage was lackluster, and my toenails were filed thin (ouch!). If only they had been accurate with the length of the wait, I would've known to leave! read more

After previously good experiences here, this one was terrible. I made an appointment ahead of time for a manicure and I have been waiting over an hour since my appointment time to even sit down in a chair. The staff was rude and did not seem to need my business, so I will not be returning. read more

Probably the best cheaper nail salon in Charlottesville. I wish they did a longer massage when I get manicures and pedicures (sometimes they don't even do it) but I'd rather that than a crappy job on my nails. Phong is fantastic to go to for waxing. I'm always super worried when I get my eyebrows done because they are naturally thick, but she shapes them to embrace it rather than trying to thin them out which I appreciate. I currently have acrylic nails since mine are always so short. I really love them and they did a fantastic job. However, the gentlemen I had could be a BIT more gentle. Otherwise, I'd definitely recommend going here! read more

Fantastic pedicure! Quick and efficient, left with feet that felt new highly recommend