Very relaxing. I like the fact that no "extra" services are offered. The massage therapist was very professional. The location is clean, quiet, and very nice. read more

Pricing was misleading. While the massage was excellent, the staff was disorganized regarding costs. I only booked because of a documented price, yet I was charged more after the service and on my birthday. Handling a price hike after the fact is unprofessional and poor form. As I told the front desk, I confirmed based on the agreed total, not a surprise increase. This is the best way to lose business; Serenity Zen just lost a long-time customer. WARNING: Quadruple-check the total cost beforehand so you aren't blindsided. What a shame. read more

Serenity Zen | Massage SPA - Quoted & confirmed "before" photo. + Photo with "after" surprise increase. - Massage Near Me - Diamond Bar, California

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I was looking for things to do to bypass some time until my next event. I saw this location near me and walked in. I asked if walk-ins were acceptable and they said yes. I was looking for a 90 minute, but none were available for the time I am seeking for. The front told me they have an hour available but not for another hour. I asked if it was possible to do a combination and they said yes. I had about 45 minutes until my time was available and asked if it was alright to wait inside due to the scorching heat of Socal, wasn't an issue. As I'm scrolling through their yelp page, I noticed there is a mother's day special going. I asked if that was the package she signed me up for. If it wasn't, I asked if I can have that package for the same time duration I was scheduled for. She updated my package and was able to do the switch right there. Customer service as I am waiting is great! read more

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I had a wonderful experience here! I added cupping and CBD oil to my massage and it was perfect. From the moment I walked in, the atmosphere felt calm, clean, and welcoming. My therapist took the time to ask about my concerns and explain each step, which made me feel so comfortable and cared for. The massage itself was amazing -- just the right amount of pressure, and the cupping worked wonders on my tight shoulders and upper back. The CBD oil added such a soothing touch; I left feeling relaxed, rejuvenated, and genuinely lighter. You can tell the staff here really know what they're doing and take pride in their service. If you're looking for a place that blends skill, professionalism, and relaxation, this is it. I can't wait to come back! read more

This review is only for their marketing messages, which admittedly are quite good! However, when I get a marketing message/text that says "One Saturday hour, $59 - foot, body, or combo," I expect that means $59 for foot, body, or combo. I booked and when I went to the appointment, I was informed that my body massage would actually be $69 because the code in text was for $31 off, NOT for a $59 massage as was stated in the text. This was clearly misleading but nobody would talk to me or acknowledge the intentional misleading messaging... management, your services are great but this is incredibly misleading messaging and not how you inspire trust with your customers! I read and reread the messages and there was NO mention of the $31 discount, only multiple mentions for "$59 - foot, body, or combo," when that simply was not the case. Make it make sense. read more

Serenity Zen is an amazing spot for massages! First of all, the staff is amazing! I was recommended this spot for a friend so I called, and the person who answered was so sweet and gracious in explaining the packages and extra offerings (forgot her name but great person)! During the massage itself, they made sure to ask what was comfortable in terms of pressure and what my target areas were. Secondly, the massage itself! I did a 60 full body massage minute with the hot stones. I asked for extra attention on my back since the school semester left me like a shrimp posture-wise from continuous computer use. The hot stones felt a tad hot at first but DUH they're HOT stones. But it was so worth it because my muscles immediately felt better. And I forgot who exactly did my massage but she went ALL IN on my back and shoulders !!! Genuinely walked out refreshed. Please give this spot a try, you won't regret it! read more

Serenity Zen | Massage SPA - Massage Near Me - Diamond Bar, California

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absolutely amazing!! My sister and i went for one hour swedish massages and they were wonderful, relaxing, and soothing. Staff were nice and asked for pressure preferences. Also super clean!! read more

Serenity Zen | Massage SPA - outside - Massage Near Me - Diamond Bar, California

I was in desperate need of a massage...due to stress and just living life...and have been looking for a good reliable place because I've been disappointed with the ones closer to me. I chanced upon Serenity Zen on Yelp and was able to make an appointment through Fresha.i had to reschedule which was also a breeze through the online booking system. Checkin was easy breezy, didn't do the e hard upsell but did inform me about what was available. Added the hot stone and essential oils and was shown to my room. There are actually lockers in front with the key bracelet thing but the room had plenty of space to store my personal stuff. Nice quiet ambiance. My therapist was very good, asked about pressure and I was so relaxed I think I knocked out for a few minutes. Service - from the front desk to the therapist to getting on my way, it was an great experience. Parking - located btwn Crunch and Walmart on DB Blvd, it's easy to find and at 10am parking was easy. Not sure how it gets during rush, but I can imagine you'd be getting some steps in if you scheduled around that time. Open 7 days a week which is awesome. I'm def coming again...esp since I bought a package of massages haha. read more

Nice, quaint and clean massage parlor. I was able to book same day which was great. I had Mandy and she was wonderful. I will be returning again! read more

My girlfriend and I wanted to treat ourselves for a long, overdue massage. I had remembered bookmarking Serenity Zen years ago and happened to be near their Diamond Bar location becauWe called that day and was luckily able to schedule a 30-min Foot + 45-min Body package. The rooms were really clean yet soothing. Loved the perfect ambient lighting from the himalayan salt walls. Linda and Tina were very attentive and provided the perfect amount of pressure / relaxation that we needed. They were SO sweet! After our treatments, we were offered tea or water which was really thoughtful especially after all the detoxifying from the lymphatic massage techniques. I appreciate their convenient booking services along with memberships to provide discounts. We will definitely be coming back. read more

Serenity Zen | Massage SPA - Massage rooms are beautifully lit, clean & felt really spacious too! - Massage Near Me - Diamond Bar, California

Massages are good but they should be at the price. If you buy their gift card deal with the bonus gift cards, be aware they charge you a service fee for purchasing e-gift cards online. The bonus gift cards are only good for 3 months from gift card purchase. You have to be sure to submit those codes first. I asked for that to be done, but the regular gift card was used not the bonus one. I didn't realize that was the case. A note was even in their system stating the I had the balance on the gift card. I didn't have the luxury of time for another massage in the following month so the bonus cards expired. The receptionist is a pencil pusher and basically told with a polite smile that I was SOL and how would I like to pay. It is clear they do not care about their clients. I work in sales. I care about my customers. I take care of them like friends. I bend and break rules daily because they need me to and that is what you do when you are in a SERVICE industry. There is no reason for them to have a person in that seat. They could add another masseuse and just put a computer screen in the front, like every other place that just takes orders. Young people will have a hard time finding entry level jobs if they perform at this level. I have received better service and care from an AI bot. I left as tensed up as I arrived after that closing experience for $170 with tip massage. Won't be going back. read more

We just enjoy going there, it's so relaxing! People and Staff are so friendly.Great place to go. read more

They did not massage for the full hour. Next time set your own timer when you go get a massage here. I requested for an hour massage, but I got maybe a little over 45 minutes, and got charged for the full hour. She told me that the actual massage was actually only 55 minutes. Then, I showed her my watch at the time I'm expressing the confusion, it was exactly the same time she let me in and I've been talking to her at least for a couple of minutes. Then, she offered me free add-ons for next time, which I declined. Massage was really good though and it has many other positive factors.... But, just the fact that either they cheat off the massage time or refuse to fix their mistake kinda turned me off from wanting to go back nor recomend this place. The difference between 45 to 60 min is $10, but this whole thing just doesn't sit right with me. read more

One of my favorite places to get a massage! The ladies are very nice and accommodating to how much pressure you want in your massage. I even recommended this place to my parents. Foot massages are the best! read more

I had a relaxing massage from Jessica! She was pleasant, gentle and applied the right pressure in areas with tension. I also appreciate the serene and clean spa ambiance. Mariel, the receptionist, was professional and courteous. read more

Ive came here about 3 times! Every time had such an amazing experience. Def recommend! Make sure to sign up for rewards! They send you free rewards to your phone once in a while. read more

Checked in few weeks ago. The massage lady don't know how to massage. She only use her elbow to give pressure, when I ask her to use her finger to massage she's not happy with that. From my past 10 years massage experience, she's not professional and don't know how to use finger to give pressure which will hurt her finger. A professional therapist won't have finger pain for giving pressure. I will not coming to this one again. the front desk lady is nice and polite, but the massage therapist's skill is awful. read more

I love this place. They always have a great relaxing atmosphere, and it makes you feel like you walked into another world where you can just forget about your stress. I have the membership and it's 100% worth it! read more

the massages I've received at Serenity Zen have easily been some of the best massages I've ever had. The staff is really nice. everything feels clean. I also like that you can tip using your card since I never have cash. this is now my go to place. read more

A bit of a drive for me but we'll worth it! Large, comfortable rooms as I am nearly 6'2. Masseuse has plenty of space to get around me while my partner and I get our couples massages. Great customer service. Between the Diamond Bar and West Covina locations, I've been getting monthly massages nearly 8 months ! read more

I love this place! both diamond bar and Covina locations are great. I always add the cranial message. It's the best!! I Definitely recommend

Attention to problem areas! Great pressure and helped relieve tension I was experiencing.

Back again and once again, they nailed it! This place is seriously my go-to for the best massage in the area. The spa is always super clean, beautifully designed, and has the perfect relaxing vibe. The front desk team is so friendly and welcoming, making check-in a breeze. And my massage therapist worked magic on my shoulders. I walked in with tension and left feeling completely refreshed and pain-free. If you need pain relief, stress relief, or just an amazing massage, do yourself a favor and book here! read more

Highly recommend the 60 minute massage that is half the time on feet and half the time for a body massage. So so good Kim is the queen!

The massage was amazing it was so good to my buddy cause my body's been aching and I like the way Cindy and candy do their job. That's why I keep going back. It makes me feel relaxed and Addie at the end. read more

Serenity Zen | Massage SPA - Maryann - Massage Near Me - Diamond Bar, California

first time at this massage spa! it was recommended to me by a friend, and i was not disappointed. i made an appointment the same day, they were very quick to respond! the desk attendant, Mariel, was super kind and communicative, walking me through the entire process and checked on me before and after the service. my masseuse, Linda, was amazing throughout the massage, she got knots i didn't even realize i had (i got a body/foot 60 min session with hot stones)! overall, the session was great, the atmosphere was super clean and calming. i was feeling so refreshed that i went ahead and purchased a package for future sessions. will definitely be returning! read more

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An update on the progress... my burn is still healing and all the hinderances that come along with it are still present. They've offered a refund as if you can pay someone $150 to burn them and have them live with the consequences for over a month. Unfortunately, I'll have to be taking a different approach to this problem so if you are thinking about booking an appointment I highly suggest doing some research on other massage spas. read more

Had a massage here. It was very average. The lady did not seek out knots. She sort of just tapped on me like a kitty cat. Wouldn't come back to be honest. read more

stumbled upon this place when i went to UPS. wife and i have been back multiple times. it's way nicer inside than you would expect and the staff and masseuse are great. we will continue to be regular customers for sure read more

I went in with my Boyfriend to do a couples massage. Front desk was very nice. Overall our experience was great we did an hour massage and left feeling super relaxed. Def want to come back again just haven't had the time!! read more

Customer service here is always exceptional! As soon as you step inside, you feel like being transported to a more serene place... no pun intended. There's a certain fragrance that I remember about the room; very soothing. Most importantly, the employees are always polite and welcoming. First, they get your phone number down to see your appointment and membership info. Then they'll ask if you need add-ons; hot stones or essential oils etc. Sometimes they have specials so be sure to ask. You migrate into the private section where you can store your belongings and clothing articles in a basket under the message bed. Soon, the massage commences, which might vary according to your choices (full body, back only, feet, time duration, add-ons, etc.). Afterwards, you get dressed, take your belongings and pay up in the lobby, where you can also tip your massage therapist. They'll give you a paper cylinder with their name on it where you can insert tips in cash. Lastly, they'll offer you water or hot tea as you leave. I normally accept their offer of hot rooibos tea. PS. My experience has been excellent since I first visited in 2018-2019. So much so, I bought my mum a Serenity gift certificate for Christmas. Why wait? Go "treat yo-self!" -red. read more

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Such an amazing relaxing place! The massages are really good and every single massage therapist I've gone to has done a FABULOUS job.

Clean, professional, and always a great experience. Staff are always polite and carefully focus on your needs. I like that you can schedule appointments online, too. We'll run business! read more

I've been to Diamond Bar a few times and it is clean and well maintained. My massages have been good and I appreciate the attentiveness of the therapists. I would recommend them. read more

As a first time experience this was by far much better than expected. If you're looking for an easygoing experience with a clean and respectful place this is perfect. I did this with my Fiance and shared a space together in the same room so we were comfortable being near one another during our experience. read more

They're really able to take out the knots where needed while being gentle in areas that need to be. Amazing massages!

Soothing atmosphere, good quality massage, staff were friendly, good follow up afterwards

One of the most relaxing and healing experiences you could have!! It's super clean and staff very professional

They do an amazing job here! Always target my troubled spots and make me feel so relaxed!

Super relaxing experience! My daughter loved it. The staff is wonderful and professional.