Quick response. Great communication. Knowledgable and courteous tech. Reasonable price. Issue resolved on first visit. Upon a recommendation from my HOA (looking for a provider with experience at my five-story, downtown condominium building with a split system, condenser on the roof) I called Service Experts. Customer service was able to set me up as a new customer and schedule a tech to come out the following day within a two-hour window. Richard arrived ten minutes before the scheduled time. He even removed his boots when entering my condo (unnecessary but appreciated.) After a quick visual inspection and a couple basic checks, we went to the stairwell to access the roof. Unfortunately, the management company had not unlocked the access panel. Richard waited patiently as I called for the access codes. He quickly determined the problem (the capacitor) and walked me through the issue and a cost estimate to replace it. He did offer a service plan that bundled some regular servicing with a small discount on this repair. I declined and there was no pressure. I found the price to be reasonable. It was not a "bargain" but given the complexity of the situation with street parking, roof access, door codes, etc., I was satisfied with the cost. Richard completed the repair quickly and verified everything was working to my satisfaction. I know there are some mixed reviews here. My experience was top notch and I would call them again for future needs. read more

Have had a maintenance agreement with them for over six months. Can never get them to come out and service my unit. Finally got an appointment for six weeks out and then they cancelled the day of by text. Look at their online review, this is common. Avoid this company at all costs read more

The new HVAC unit we had installed from Service Experts has been the worst home decision we have made after decades of home ownership. We purchased a top of the line AC unit and we are locked into a ten year contract for unlimited repairs, which is good since we have had nothing but issues. It was installed incorrectly and the technicians have been to our home over a dozen times. Even with regular maintenance over two years we are still having issues with it not working properly. We have spent many many hours in frustration over something that should run easily in the background. We are exhausted. Go with another company. read more

I use to be impressed with Service Experts but their company has become unprofessional they schedule you and then turn around and reschedule for another time as if people don't have other things to do after I had planned my time around the appointment time they pushed it out later in the day read more

In 2018 a Service Experts salesman sold us a new HVAC system on what he described as a payment plan: $230/month with service included, and after eight years the system would be ours. Eight years later we've paid about $22,000 -- more than the system's full $16,802 price -- and were told we still owe roughly $9,000 to actually own it. Only afterward did we understand the contract is a lease with no purchase option that renews every month indefinitely, with a buyout price set by the equipment's age. A second $50/month lease for a UV unit was added the same way. To be clear, the equipment itself has been excellent -- a top-of-the-line Lennox system that hasn't needed a single repair in eight years. The unit was never the problem. The contract is. We wrote to the local office and headquarters by registered mail and, as of 7/11/26, have received no response. We've also filed complaints with the NC Attorney General and the BBB. Still awaiting resolution; will update. I believe the sale was conducted in a misleading manner. Other customers have raised similar concerns, and this Advantage Program was the subject of an ABC11 Troubleshooter report in July 2025 involving another Raleigh homeowner who described a similar experience. (https://abc11.com/post/raleigh-homeowner-learns-she-leased-hvac-units-didnt-buy/17166725/) If you're considering the "Advantage Program," read every line and ask directly, in writing: do I own this at the end, or am I leasing it forever? Update 7/14/26: Service Experts replied here asking me to email their Resolutions team. I did, on 7/14/26, providing the account details they requested -- and asked that the matter be resolved through the North Carolina Attorney General's office, where I've already filed a complaint that they've been asked to respond to in 15 days. Will update here with the outcome. read more

Natalie Quick 2300 Lockwood Folly Lane Raleigh, NC 6-27-26 Yet another cancelation by service Experts. The appointment was set between the hours of 4pm-8pm, service Experts texted at 8am and said I would need to reschedule. Mind you per Adriana at corporate there have been 10 cancelations. The service yesterday was for my HVAC which I should receive 2 visit per year. They also canceled the service on my tankless waterheater. I pay $70 per month for 2 service agreements where I am not receiving the service per their contract. This company was quite good about 10 years ago, now they are just trash. I see the new CEO Dan Reidy came on board in 2024 and service has gone downhill ever since. At the Raleigh location I am still waiting to hear from the general manager Darian Miller or Jennifer but hey they still debit my bank account every month for services not received. I also made a complaint to the Better Business Bureau. We shall see how that pans out. I plan on posting my google reviews everytime they don't hold up their end of the bargain. If anyone else here is having to same issue as me you may want to reach out to Adriana in corporate, also her manager is Lucette. Services HVAC system maintenance, A/C system maintenance read more

We have had Service Experts under contract for both HVAC and plumbing since 2024. The HVAC service has been fine. The plumbing service has not. They drained our hot water heater when we initiated the contract, but have not shown up for services the following two years. The most frequent reason is that despite them sending me the notices that the service would be the next day, when I call about a no-show, I'm told that there is no plumber working that day and it should never have been scheduled for that day. Like I am at fault. They scheduled it and sent confirmation text messages the day before in each case. I have called the company, and their call center and HQ escalation team are polite enough, but cannot help, get a manager on the phone, nor does the management honor the solutions they offer. I have called several times since they failed to show up on 6/22/2026 to cancel the plumbing service I have paid for since 2024 without the promised services provided. The woman I spoke to on 6/22/2026 said she cancelled the plumbing service, my HVAC service going forward would be $15, and I would be issued a three month credit. None of those things have happened. They even sent me a text message saying that they were showing up for the service the next day even though no appointment was scheduled. Each time I call, after waiting on the phone for well over 30 minutes, I am told a manager cannot be reached and that someone will call me back. So far, no calls have been forthcoming. I'm struggling to just cancel the service at this point. I am greatly disappointed in the lack of management engagement to address the poor level of service. read more

We're providing a review with 1 star because there is not an option for 0 stars. Service experts talked us into a service contract that requires a monthly payment (which we dutifully make via credit card auto-charge) and requires them to inspect our systems before the heat of summer or the cold of winter can adversely affect our systems. They talk a good game. Instead, what we've learned is that our payment only guarantees we are at the bottom of their call list. Having already been canceled for our last fall inspection and rescheduled well into winter, we tried to schedule our Spring inspection in the Spring and were told then that we couldn't schedule until a month out. So we call in April. They didn't schedule us until late June (6/25, the day I'm writing this). Today, having taken the afternoon off to accommodate their schedule, they called at 12:30 to cancel/reschedule until August ... well into the heat of Summer, the time we wanted their inspection to protect our system from. We have no idea whether they will again cancel their appointment. We urge the reader of this NOT to contract with Service Experts. read more

I've been a customer for quite a few years now, was one of the first ones to sign up for the advantage program. The last 2 years they have declined in customer service. The quality of service is so lousy now. The office staff is Horrible, I cannot wait for my lease agreement to end so I can find another company that values their customer. The technicians are phenomenal, I feel sorry for them at times, I get a new one every year as I don't think they go the extra mile to keep good employees yet the folks on the phone need manners and customer service training. Honestly Service Experts...DO BETTER!! Or go under, I guess. You choose. read more

We had a very disappointing and misleading experience with Service Experts. What was verbally presented to us as "paying off a ~$10,000 HVAC unit over time" turned out to be a 10-year lease totaling nearly $19,000. The agreement was signed on a technician's tablet without the full contract or lease disclosures being shown at the time of signing. The actual contract -- which revealed the true total cost and that this was a lease -- was only sent after the signature. If you look at the reviews, they did this to many other people as well. When we later contacted the company to discuss options, we were told that ending the agreement would require a buyout of roughly $12,000, despite having already paid thousands. We were also discouraged from filing complaints and told negotiations would stop if we did. This experience felt extremely misleading and left us feeling trapped in a contract we never would have agreed to had the terms been clearly explained upfront. I strongly encourage anyone considering this company to demand full written details, total cost, and ownership terms before signing anything. read more

My wife booked our emergency plumbing appointment with them. There were multiple people she spoke with who confirmed our appointment day and time, including a text message with date and time. After the appointment window was up, we called them. Then they said they had no technicians working at all that day. We had an emergency issue and this company triple confirmed and no-showed. read more

Jose came out to look at an issue that I was having. He was very professional, courteous got the job done quickly.

I've been trying to get emergency service on the coldest night in NC in 20 years. HVAC unit Broke, elderly people in house. They advertise 24/7 and emergency service and unit was installed by them and we are in maintenance program . Could only reach telephone monitors who were "off shore". Text message arrived for an appointment in 4 days. 24/7 service. Emergencies???????? read more

Our experience was horrible they scheduled appointment for 8-12 n the 1st day no one came had to call and check when coming showed up after 4 pm then didn't have a part then technician said would come back at 10 am next day got a text would not be coming till between 4-8 pm got a phone call at 7 pm saying couldn't make it - this company not reliable - don't depend on them 2 days wasted waiting read more

Wednesday evening I accepted the estimate from Service Experts for the installation of a new hot water tank. The next morning, at 8:00 AM, the salesman calls me to say they can't honor the estimate for the agreed upon price, and it'll cost me $1500 more. Be careful using this company. ** Follow up** The manager did finally follow up, at 3:42 PM, after I was forced to hire another company (by 12 noon), for fear of being without heat and hot water any longer. And the only reason there was follow up by a manager is because I had escalated the situation by contacting corporate in Texas at 9:45 for a "breach of contract"... What would you do? read more

Lennox Combination Furnance is 2 years old and has had annual prevenative service completed. Furnance failed a week ago and Service Experts Heating & Air Conditioning has still not resolved the issue and left me without heat for the coldest weeks in January in NC. Parts are on back-order with no timeline for when they will be available. I've called multiple times and have been told that someone would call me within 24 hours. I have yet to receive a call from them to check-in or offer any type solution. This is unacceptable service and I question the quality of the product if it is already having issues. read more

My AC was not working, the thermostat was set to 74 and the temp in the house was 81 when I called Service Experts. It was yesterday a Sunday at 4:30 in the afternoon, but I had googled HBAC repair and their ad said they worked 24/7, so I called, and was told a tech would be at my place before 8PM, he arrived at 7:00PM and the AC was working by 7:30PM. The service charge at the time I called had been discounted to $99.00, so the total cost to get our house cooled again before this heat wave on it's way, was $106.00 What a deal! I had moved into the area in late August and purchased my home in April, this company will be THE company I call when I have any other AC situations. read more

Had no A/C. Called and got a appointment the same day. Todd came with Ray B. Both were extremely polite and they resolved the problem within 30 minutes. Thanks guys and thank you Service Experts! read more

I was told I needed a new hvac unit, which cost between 20,000 - 30,000. This was not true at all. I was able to obtain a second opinion and our unit only needed freon. Totally disappointed with this company trying to take advantage of consumers. I will never recommend this company. Sales person Jordon Spangler had the nerve to over-talk my husband and I regarding the language in the contract, especially after I had my attorney to read over the contract. read more

Beware of predatory sales for seniors. This company conned my 88 year old father into a 10 year hvac lease that will total over $30,000 by the time he is done. A simple google search reveals this is not the first time either. Shameful! read more

Service Experts heating and air-conditioning left me thoroughly dissatisfied with their so-called "service." From their unprofessional technicians to the exorbitant prices, every aspect of my experience with them was a disappointment. The incompetence displayed during the repair work only served to compound my frustration, leaving me questioning the legitimacy of their expertise. when they were unsuccessful in numerous attempts to upswell me, they went IMHO, to the extent of FRAUDULENTLY and with intent, claiming my three year old system had a leak in the coil and had low freon! when we verbally backed them up against the wall they changed their tune and said," oh I must have made a mistake and did not have my valve open all the way." WTAF!!! I more than strongly caution anyone considering their services to think three times before entrusting their HVAC needs to Service Experts of Raleigh, NC (see photos of vehicles, numbers and technician, Martin who says he has been in the business more than25 years and should know how to operate his equipment gauge's efficiently). read more

Service Experts Raleigh - technician who tried to scam us by fraudulently making a false read - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

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I HIGHLY recommend Keith Martin of Service Experts as a qualified, capable, extremely knowledgeable technician. He came to my house to solve a baffling issue that had been plaguing other service people and was able to skillfully analyze and resolve it. I am so thankful that he took care of this issue and am highly pleased with the service with which I have been provided by Service Experts. read more

Service tech arrived on schedule. They performed routine service check on HVAC. Tech and manager were professional and friendly.

Mother was a client and passed away. We have emailed the death certificate but they refuse to acknowledge she is decaesed. They are accusing her of canceling the advantage contract. She didn't cancel anything. God almighty canceled her. What a heartless company. read more

One of the biggest mistakes I've every made was getting a new HVAC using there advantage contract. The unit has never worked correctly in the past 13 months. I've been 2 months without heat. in the past 25 days i've had 4 appointments for server leaving me still with out heat. An every visit I get a different answer as to why the unit is not working. Today's appointment was from 8 to 12 with ended in a no show. After calling twice I get someone out to tell me that they need to order a new part that should have been order two weeks ago and will be 4 to 5 days. So I will be with out heat for Christmas. Call cancel the advantage contract and have them pickup the unit to be told it would be $14,505 to end it and for them to pick it up.!!!!!!!! save your self the headache and go with a different company.... read more

I have been trying to get information from them for over a week now. They pointed me to a department that should be able to answer my question a week ago via an email. I've emailed multiple times with not a single response from the only department that can answer the question. I requested a phone number I could call and was told, "They respond by email as they do not have an outside line to call." I'm writing this review in hopes that someone at this company will look into the UCC department and try to find out why they do not respond to the only way I can contact them, which is email. I would not recommend them. read more

John came to service our water heater today and did an excellent job, he is a great guy and we will be requesting him for our future apts. Sincerely, Sonja Radford and Kim McNeill read more

Yesterday our neighbor let us know that we had a water leak that was causing problems in his front yard. We called yesterday was able to schedule an appointment to get someone out here to look at the leak, and to also look at our water heater. Richard Earlington called to let us know that he was on his way and gave us time to put up our dogs, so they didn't jump on him. Mr. Earlington did an awesome job and very professional while here. He explained to my husband everything that he found and what he did to fix the problem. Would highly recommend him and this company. read more

I joined the advantage program about 2 years ago, and immediately starting having issues with the "brand new" unit installed. Over these 2 years, I've had my heat and AC go out and require repair more than I have needed in my lifetime combined. They may come out within 24 hours but rarely do they fix it that day. Last week, my AC stopped working again, I called and someone came out the next day. He claimed that the issue was "likely caused by a storm" and a part would be ordered. He said it would take 2-3 days to come in. He also spent over an hour on hold trying to get through to his own company to order the part. Three days later no one had called, so I called, they said they'd message the parts department and call back. That evening, the parts department called to let me know they just ordered the part and it was being overnighted, so the initial claim they ordered the part was a lie. I've had to call every day since then, being told the same thing, that they don't see an ETA on the part, they will contact the department, and I will get a call back that day. I haven't received any calls back. I also expressed a concern that when they installed my new unit, they reused the old and damaged parts. The reason I suspect this is that my friend used this company and the advantage plan (on my referral, which I greatly regret), after the install, she found they had put a lien on her house, without telling her, and it was preventing the refinance they were doing. They ended up paying off the unit to get out of the plan. 6 months or so later, they had an issue with their AC, a technician came out and explained that while the unit was new, all the rest of the parts were old and corroded. Service Experts will not take responsibility for it nor will they fix it, claiming "anyone could have put those parts in after we did the installing". We are currently in a heat wave, I've got young children and animals, and a house with no AC. I highly recommend avoiding this company! read more

Service Experts Heating & A/C has the best technicians and customer service. I have used Service Experts with a maintenance plan for my a/c & furnace for over 10 years. They serviced my furnace today. Ricky Williams was my technician and he was awesome at explaining everything to me and answers all my questions. Very professional & thorough. I highly recommend Service Experts! 5+ Stars!! read more

They quoted me for a system. It was too big. Then they said they had to install a smaller system and they are charging me the same price. They basically told me that if you have a mansion, you will pay the same price as if you have a small home. So if you're rich then definitely use this company. If you're not, I suggest going elsewhere read more

Stay far away from Service Experts unless you want to spend your time and money on incompetent techs, poor quality work and terrible customer service. I've experienced several situations in which I contacted Service Experts about a HVAC related issue, had a tech come out (usually late) and explain to me the issue and resolution - and when that didn't work, another tech come would come out with a completely different story. Both charging unreasonable amounts for inconsistent answers and low-quality service. Beyond these discrepancies, I've had other employees from Service Experts show up at my house while the assigned tech was already here in attempts to upsell me on additional services. A word of advice coming from a salesperson, the last thing a customer wants to hear while dealing with expensive HVAC problems is an annoying sales pitch. The cherry on top of my Service Experts experience happened last night when my air conditioning stopped working. In the time it took me to reach anyone at Service Experts, I was able to speak with two other HVAC companies. I was told a tech would be arriving at my house free of charge that night to investigate the issue and of course, nobody showed up. My appointment was rescheduled for the next morning and while I finally got someone over to my house, I was hit with an approx. $100 fee after I was informed the night before this appointment was free. It was explained to me that this was a "diagnostic fee" separate from the usual charge to send out a tech. How convenient! A different HVAC company already provided me with a totally different explanation, and cheaper, course of action to fix my air conditioning dilemma. In summary I would HIGHLY discourage others from doing business with Service Experts. read more

Service "Experts" scheduled an appointment and not only failed to show up, but lied to me repeatedly when I asked for an estimated time of arrival. I was told the technician was running late repeatedly, and finally the truth was that the technician was having family problems and would not honor the appointment. I will never recommend them for anything. Their customer service is terrible. Don't believe anything they say. read more

They missed 2 scheduled appointments so I cancelled the maintenance service agreement. They keep charging my card $10.72 each month. I've asked them 5 times to stop since October 2023. I better see a credit nlt March 12 2024 or my next call is to the NC Attorney General's office. read more

Daniel R. came out this morning, a day early albeit, to service our tankless water heater. He did a great job and was very kind.

Cameron Lane replaced my UV light and a worn-out ballast. He was on time, very professional and explained everything to me. The parts are pricey but he took extra time to "clean up" a previous poorly installed job. read more

Very pleased with the customer service, and installation. Purchase our home 2009. Builder installed a Coleman heat pump system. After 4 years unit started to cause us issues. Spent over $1000 to replenish freon. Contacted Service Experts, showed in one day, installed a Bosch heat pump. The Best! Very quiet, wifi, electric bill went from $300 to $105 monthly. Will never have to pay for maintenance. New unit will be replaced if this unit is unable to be fixed. Win, Win for me. read more

Service Experts Raleigh - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

We had a routine inspection of our plumbing and water heater completed by Ryan from Service Experts. Ryan was prompt and even called us to let us know he would be earlier than scheduled. He was very competent and professional in both the inspection and in the explanations he gave. Ryan showed us options for future considerations for plumbing service and replacements. There was no pressure to buy or make any decisions. The customer advantage program has been a valued service for us. read more

Their business model appears very dubious. We had a hot water heater installed by a plumber in a condo when we were out of state. 'Someone' printed my name in a section of the paperwork that indicated I agreed to a 60 month service agreement with Service Experts who I had never heard of before, which I did not. Two years later it is unsolved with their NEVER sending me the plumbing job paperwork despite asking for it dozens of times. Now they have sent us to a collections agency who have been harassing us for a year. We have repeatedly told them we are willing to pay for the HWH & installation but that we do NOT WANT ANY SERVICE AGREEMENT but they ignore us and keep on trying to collect for 'overdue' service agreement fees. The collection agency are now threatening my credit score. Avoid these bums. read more

It was nice that they came out on a Saturday evening but after the technician's arrival the price went up from $99 to $450 for about an hour's work. After some troubleshooting, the repair was $1,200 to replace a fan motor and capacitors with no warranty or $12,000 to replace the entire system. $280 of that was for the fan blades themselves because "sometimes they're hard to get off without damaging them." On Monday, I made some calls and found the fan locally for $135 and the capacitors for $25 each. I paid an old friend $350 to pick them up and spend an hour to remove the motor, swap out the blades and reinstall it. The capacitors are held in with a nylon wire tie and there's maybe six wires to disconnect and reconnect. I love air conditioning but I'll stay away from Service Experts. read more